Vegas Hotel

Disappointing Stay – Room Facilities and Overall Experience My stay at Vegas Hotel, London, was disappointing, as several aspects of the accommodation fell short of my expectations. The room I was allocated was in a secluded area, was quite cramped, and had no proper window, which made it feel claustrophobic. It also did not match the photographs displayed online. The toilet and shower facilities were extremely small and uncomfortable to use. The mattress was not comfortable, and the heating arrangements were inadequate. There was also no telephone or intercom available to contact reception when needed. The small outdoor area near the room was being used for smoking, which was unpleasant. However, after raising my concern, the reception staff helpfully requested guests not to smoke in that area. The overall guest facilities could also be improved. There was no complimentary drinking water or a suitable lobby or lounge area where guests could relax. On the positive side, the hotel is conveniently located near Victoria Station and within easy reach of major London attractions, including Big Ben and the London Eye. The reception attendant was also helpful in providing directions and sightseeing recommendations. Overall, while the location and helpful reception staff were positives, the room facilities, comfort and general guest experience did not meet my expectations. I hope the management takes this feedback constructively and considers improvements for future guests.

You had to walk through the bathroom/shower to get to the room. When you showered, it soaked everything in the bathroom. The toilet, the floor, everything. So then you had water coming back into the room. And you got two towels for your entire stay. Extra pillows, blankets, towels were hard to get. And they never cleaned the room while you were there. It doesn’t get much more basic than this place.

The staff were friendly, but overall, the condition of the hotel was disappointing. There was no air conditioning, the TV didn’t work, and the door locks were in poor condition. Overall, my London trip was quite disappointing.

Perfect for my 1 night need, no issues, just a little dated like many of the area. Wonderful staff and very comfortable and safe space. x

A small and cozy hotel with a charming English style. The staff were fantastic, very welcoming and helpful, and nothing was ever a problem. The beds were a little firmer than what we are used to, but apart from that, everything about the hotel was great. We really enjoyed our stay!