Cozumel Hotel & Resort

Upon checking into the hotel, we immediately encountered a serious issue: the bed in our room was infested with bed bugs. This created a highly uncomfortable and unacceptable situation. We were forced to contact housekeeping, who had to spray the room and change the bedding—not once, but twice—during our stay. This significantly disrupted our experience and caused understandable concern for our health and safety. In addition to this, the hotel’s pool facilities were not properly maintained. The pool was in an unsanitary condition and remained closed for two of the three days of our stay. This was particularly disappointing, as access to the pool was one of the amenities we specifically looked forward to. We have photographs documenting the condition of the pool and would be happy to provide them upon request. We also rented a cabana on the beach side. We were the only ones who paid. Everyone else just laid in the other cabanas without paying or the staff advice to do so. Unfortunately, this experience fell far below those expectations.

The reception and pool area is a bit dated and tired, fortunately the beach area by the sea makes up for it! Amazing views and beautiful space! Food was good and always some variety, never felt the need to go anywhere else. We stayed all inclusive and I would recommend it.

This property was a hidden little gem. We are two females that went here solo for 5 days and we felt safe and had a blast. The snorkeling off the private beach near the water was amazing. The property has gear for you to use for free. You have to make sure you bring it back before a certain time. Staff were all friendly. Food at the beach was great. The night shows were fun and we had a blast. Taxis everywhere so getting out and about was easy. There are vehicles at the property you can rent, super bonus! Now let’s talk about the cons, room service is apart of the all inclusive BUT they will charge you $7 for delivery. Beach bar closed early, pool bar was open until 10pm. I lost my room key and they will make you pay $6 for a piece of plastic. I believe the towel keys are more expensive so thankfully I didn’t do that. The curtains are not black out BUT we did notice storm covers so we closed them and it fixed our problem. Overall it was great. We plan on coming back for another stay. Everyone including the guests at the resort were nice and from all walks of life. Thank you for making this our first best friend trip memorable. Until next time.💜

I loved my stay so much, I can’t wait to come back. Loved this hotel , food was great and the staff made it fun and enjoyable. Definitely will stay here again.

A great place to stay with all-inclusive at a fair price. Nightly entertainment. Magician, fire dancers, Mexican entertainers,etc. Pool activities. Great staff.