Name: Holiday Inn Express & Suites Mountain View Silicon Valley by IHG
Address: 5 Fairchild Drive, North Whisman, Mountain View, California, United States of America, Mountain View, Santa Clara County, US
Price range: US$110–US$512 per night
Rating: 8.27

What guests think

Reviews of Holiday Inn Express & Suites Mountain View Silicon Valley by IHG describe a generally clean, modern hotel with comfortable rooms and helpful staff, but also recurring renovation impacts and occasional maintenance and service lapses.

Many find it well placed for Shoreline Amphitheatre and downtown access, and on-site parking is appreciated. At times breakfast and other amenities were unavailable, and several reviews mention ants, unpleasant odors, or in-room problems such as faulty shades, a nonworking TV, leaks, or slow hot water. Overall, it suits travelers seeking a practical base near Shoreline, provided you verify which amenities are operating.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Renovations repeatedly limited amenities such as the laundry and business center; guests also note tight garage parking, unclear lobby/garage signage, and lack of parking lot cameras. A late-night fire alarm was reported in multiple stays.

Related guest reviews

10

Stephen

27 Jul 2025

·

Stayed 2 nights

Clean and efficient, well designed room features. Better signage when you enter street level parking lot directing you to underground parking for lobby entrance.

10

Sergio

18 Jun 2023

·

Stayed 1 night

This hotel where we stay every time we go to a concert at Shoreline. Excellent hotel and super clean. The staff is always very professional and super friendly. The hotel is located in a good area. Only thing I didn’t like is that they didn’t have security cameras in the parking lot other than that everything is always fantastic.

6

Kathy

17 Jun 2023

·

Stayed 1 night

The hotel under construction no breakfast available the shoreline seemed farther to walk then told 45 mins lizard in stairwell fire alarm went off at around 12:30 at night no call from front desk that we were all ok false alarm

2

Ryan

16 Jul 2023

·

Stayed 1 night

Hotel was under renovation breakfast area closed and no vending machines. None at the desk at 5 pm. Desk person came out of a nearby room from a nap after I called the hotel multiple times and rang the bell for a half hour. The sleepy lady checking us in offered no apologies and no direction towards our room location. Terrible hotel experience.

10

Christina

5 Sept 2022

·

Stayed 1 night

Hotel is under a remodel but that only affected us a small amount as the breakfast area was not in use. The room was very nice with many ammenties. Very clean. The halls and lobby are not air conditioned so a bit warm (outside temp was high 90's). Overall, we had a great experience.

6

Tanisha

11 Jul 2023

·

Under construction and services unavailable.

10

Yesica

9 Jun 2025

·

Stayed 1 night

This is our 2nd time staying here. Room was clean and beds were very comfortable. Also, can’t beat the free parking and free breakfast

10

Thomas

10 Jul 2023

·

Stayed 1 night

Very clean, underground parking, convinced for my needs.

6

Jamie

26 Jun 2022

·

Stayed 1 night

The hotel is under renovations and will be a very nice and comfortable place in the future. All extras like breakfast, laundry and business center are closed currently. Another guest set off the fire alarm at 1 am which was disturbing (could not be helped by staff...just dumb guest not following the no vaping/smoking policy). Our room also lacked readily available hot water and we wasted a lot of water waiting for water to be hot enough to shower.

10

Julie

14 Jul 2025

·

Stayed 1 night

Have nothing bad to say about this hotel. Hotel was clean and room was spacious. Parking can be tight in garage but there’s parking outside of garage if rather park there. Only recommendation is have a better sign on where the Lobby is(either in garage or outside of garage) and which floor it’s on if park in garage.

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Cleanliness

Many reviews praise very clean spaces, but several report ants in bathrooms or food areas and occasional musty or moldy odors.

Related guest reviews

10

Kenneth

17 Oct 2025

·

Stayed 1 night

Checked in for one night to go to a concert at Shoreline. Close to the venue, clean and comfortable room, safe area.

10

Erin

25 Aug 2025

·

Stayed 1 night

Nice location. Room was spacious and very clean and comfortable.

6

John

2 Nov 2025

·

Stayed 2 nights

it was littel moldy small. they jumped on it next day whell was out got most of it gone

10

Mario

15 Jul 2024

·

Stayed 1 night

Very clean facility, good rooms, comfy bed.

4

Stacy

23 Oct 2025

·

Stayed 2 nights

Ants in the breakfast food, the shade would not close and the fridge leaked. The room had an bad odor

10

Traci

25 Aug 2025

·

Stayed 1 night

Hotel was clean, staff was very nice. Nice to have the free breakfast also!

4

Kevin

29 Dec 2024

·

Stayed 1 night

The smell of black mold permeated my room. Had a nightmare for the first time in a long time due to having to inhale it. Was fairly clean but that smell was a bad experience. Staff could have been more attentive. Overall was an okay hotel.

10

Ken

24 Aug 2024

·

Stayed 1 night

Very clean, new, safe, and comfortable.

8

Sam

22 Jul 2024

·

Stayed 2 nights

I was not happy that I discovered ants crawling all over the bathroom shower on the morning when I checked out.

6

Scott

17 Jul 2024

·

Stayed 1 night

Ants in the shower / bathroom

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Rooms

Rooms are often modern, quiet, and comfortable, with some described as spacious. Recurring issues include malfunctioning TVs or shades, leaking fridges, and slow-to-heat water.

Related guest reviews

10

Erin

25 Aug 2025

·

Stayed 1 night

Nice location. Room was spacious and very clean and comfortable.

10

Joy Herden

29 Jul 2024

·

Stayed 1 night

Excellent overall except the TV that’s not working.

10

Summer

25 Aug 2025

·

Stayed 1 night

we had the best stay !! the staff was so friendly and accommodating, the room was so clean and modern!! and love endless free coffee in the morning

10

Melany

10 Jul 2023

·

Stayed 1 night

Nice staff, clean, room had just been redone. Great stay

10

Juan

18 Aug 2023

·

Stayed 1 night

Very clean and modern

10

Joanne

13 Jul 2023

·

Stayed 1 night

Very clean and modern. Also very quiet - no slamming doors.

4

Stacy

23 Oct 2025

·

Stayed 2 nights

Ants in the breakfast food, the shade would not close and the fridge leaked. The room had an bad odor

8

Heather

25 Aug 2025

·

Stayed 2 nights

Comfortable beds

10

Raymond

2 Jan 2024

·

Stayed 2 nights

The main reason we stayed here was because it was close to where we needed to be. To our delight, it was newly remodeled (at least it looked like it), super clean, and the staff was really nice. We had a pleasant and relaxing stay here. Highly recommended!

6

Jamie

26 Jun 2022

·

Stayed 1 night

The hotel is under renovations and will be a very nice and comfortable place in the future. All extras like breakfast, laundry and business center are closed currently. Another guest set off the fire alarm at 1 am which was disturbing (could not be helped by staff...just dumb guest not following the no vaping/smoking policy). Our room also lacked readily available hot water and we wasted a lot of water waiting for water to be hot enough to shower.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently friendly, helpful, and responsive, though some guests experienced an unattended front desk, a canceled reservation, unfulfilled bedding requests, or limited communication during incidents.

Related guest reviews

4

Francis

7 Aug 2025

·

Stayed 1 night

I booked a 4 person room (1 kings & 1 sofa bed) and was only given enough pillows for 2 people, called front desk for extra pillows and blankets and was told they will send some up. No one came but we had to leave, I called the front desk after we came back around 11pm and was told they dont have anymore pillows available. Went downstairs to grab my suber thin blanket and ask them how is that I book a 4 person room and given only enough supplies to accommodate 2 people? I was told sorry we are fully booked. It was too late to pack up and book elsewhere at this point.

10

Sergio

18 Jun 2023

·

Stayed 1 night

This hotel where we stay every time we go to a concert at Shoreline. Excellent hotel and super clean. The staff is always very professional and super friendly. The hotel is located in a good area. Only thing I didn’t like is that they didn’t have security cameras in the parking lot other than that everything is always fantastic.

2

Ryan

16 Jul 2023

·

Stayed 1 night

Hotel was under renovation breakfast area closed and no vending machines. None at the desk at 5 pm. Desk person came out of a nearby room from a nap after I called the hotel multiple times and rang the bell for a half hour. The sleepy lady checking us in offered no apologies and no direction towards our room location. Terrible hotel experience.

10

LillieFrances

12 Jul 2024

·

Stayed 2 nights

It was very clean and the Hotel manager was helpful.

10

Caitlin

23 Sept 2025

·

Stayed 1 night

The continental breakfast was nice and the staff was very helpful

10

Juliana

25 Aug 2025

·

Stayed 1 night

We had a great stay. Property was clean and check in was easy. Would definitely come back.

10

Kevin

15 Apr 2024

·

Stayed 2 nights

Everything is New here. Everyone who works at this property is delightful.

10

Traci

25 Aug 2025

·

Stayed 1 night

Hotel was clean, staff was very nice. Nice to have the free breakfast also!

6

Trentyn

30 Jun 2025

·

Stayed 1 night

Other then Our reservation getting canceled upon arrival it was fantastic

10

Joscelyn

28 Sept 2024

·

Stayed 1 night

Very clean and nice/responsive staff

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AI-generated summary based on recent guest reviews

Location

Well placed for Shoreline Amphitheatre and near downtown, with easy freeway access; several guests felt safe and found it quiet. One review said the walk to Shoreline took longer than expected.

Related guest reviews

8

Yesica

18 Aug 2024

·

Stayed 1 night

Very clean property. It’s right off the freeway so very convenient. Rooms were clean and we loved the room toiletries provided (they use dove). A short drive to downtown Mountain View.

10

Kenneth

17 Oct 2025

·

Stayed 1 night

Checked in for one night to go to a concert at Shoreline. Close to the venue, clean and comfortable room, safe area.

10

Erin

25 Aug 2025

·

Stayed 1 night

Nice location. Room was spacious and very clean and comfortable.

10

Sergio

18 Jun 2023

·

Stayed 1 night

This hotel where we stay every time we go to a concert at Shoreline. Excellent hotel and super clean. The staff is always very professional and super friendly. The hotel is located in a good area. Only thing I didn’t like is that they didn’t have security cameras in the parking lot other than that everything is always fantastic.

6

Kathy

17 Jun 2023

·

Stayed 1 night

The hotel under construction no breakfast available the shoreline seemed farther to walk then told 45 mins lizard in stairwell fire alarm went off at around 12:30 at night no call from front desk that we were all ok false alarm

10

Stephen

10 Jun 2024

·

Stayed 1 night

Convenient and economical place to stay in Mountain View.

10

Courtney

25 Sept 2023

·

Stayed 1 night

Nice and quiet. Near downtown

10

Brenda

25 Aug 2025

·

Stayed 1 night

Nice hotel. Comfortable. Very convenient to Shoreline!

10

Ken

24 Aug 2024

·

Stayed 1 night

Very clean, new, safe, and comfortable.

10

Raymond

2 Jan 2024

·

Stayed 2 nights

The main reason we stayed here was because it was close to where we needed to be. To our delight, it was newly remodeled (at least it looked like it), super clean, and the staff was really nice. We had a pleasant and relaxing stay here. Highly recommended!

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AI-generated summary based on recent guest reviews

Dining

When available, the free continental breakfast and coffee are appreciated. Multiple reviews mention breakfast being unavailable during renovations and one cited ants in breakfast food.

Related guest reviews

10

Summer

25 Aug 2025

·

Stayed 1 night

we had the best stay !! the staff was so friendly and accommodating, the room was so clean and modern!! and love endless free coffee in the morning

6

Kathy

17 Jun 2023

·

Stayed 1 night

The hotel under construction no breakfast available the shoreline seemed farther to walk then told 45 mins lizard in stairwell fire alarm went off at around 12:30 at night no call from front desk that we were all ok false alarm

2

Ryan

16 Jul 2023

·

Stayed 1 night

Hotel was under renovation breakfast area closed and no vending machines. None at the desk at 5 pm. Desk person came out of a nearby room from a nap after I called the hotel multiple times and rang the bell for a half hour. The sleepy lady checking us in offered no apologies and no direction towards our room location. Terrible hotel experience.

10

Haigen

5 May 2025

·

Stayed 1 night

Nice breakfast.

10

Caitlin

23 Sept 2025

·

Stayed 1 night

The continental breakfast was nice and the staff was very helpful

4

Stacy

23 Oct 2025

·

Stayed 2 nights

Ants in the breakfast food, the shade would not close and the fridge leaked. The room had an bad odor

10

Christina

5 Sept 2022

·

Stayed 1 night

Hotel is under a remodel but that only affected us a small amount as the breakfast area was not in use. The room was very nice with many ammenties. Very clean. The halls and lobby are not air conditioned so a bit warm (outside temp was high 90's). Overall, we had a great experience.

10

Traci

25 Aug 2025

·

Stayed 1 night

Hotel was clean, staff was very nice. Nice to have the free breakfast also!

10

Yesica

9 Jun 2025

·

Stayed 1 night

This is our 2nd time staying here. Room was clean and beds were very comfortable. Also, can’t beat the free parking and free breakfast

6

Jamie

26 Jun 2022

·

Stayed 1 night

The hotel is under renovations and will be a very nice and comfortable place in the future. All extras like breakfast, laundry and business center are closed currently. Another guest set off the fire alarm at 1 am which was disturbing (could not be helped by staff...just dumb guest not following the no vaping/smoking policy). Our room also lacked readily available hot water and we wasted a lot of water waiting for water to be hot enough to shower.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $239	18 $127	19 $140
20 $161	21 $341	22 $512	23 $510	24 $260	25 $143	26 $286
27 $208	28 $326	29 $366	30 $336

Su	Mo	Tu	We	Th	Fr	Sa
				1 $307	2 $153	3 $161
4 $199	5 $327	6 $405	7 $405	8 $327	9 $172	10 $160
11 $212	12 $357	13 $502	14 $473	15 $304	16 $141	17 $120
18 $170	19 $273	20 $318	21 $303	22 $206	23 $146	24 $113
25 $167	26 $340	27 $352	28 $373	29 $256	30 $110	31 $146

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About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible Bathtub (Accessible Tub)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed, Roll-In Shower

Standard Room

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express & Suites Mountain View Silicon Valley by IHG

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