City Express by Marriott Cancun Aeropuerto

Ok

Everything was great

Everything was so clean and neat, the breakfast was amazing, and the staff so helpful and nice, definitely I'll stay here again soon, thanks for everything 😊.

Arriving at the airport in Cancun your telephone service was unacceptable. Calling there was no simple way to find the extension suitable to request shuttle to the hotel. Should be easy to access instructions to shuttle pick up. Total chaos at the airport drivers offering rides at $80 USD to your hotel. There was no easy way to request English! The room was too small to support one a/c. The bathroom also too small to support your name. The included breakfast was mediocre and lacking class reasonable to your name. Parking, entry, lobby lacks appeal. In general a third rate hotel with a fancy name. The staff however were all very helpful and friendly and suggested a way to fix my iPhone, very important to me. Ken and Sally

The rooms and hotel itself were great. We were simply using it so my child could sleep before a late night flight from Cancun. I booked the hotel for two nights. Friday Feb 13 and Saturday Feb 14. I called the hotel on Thursday Feb 12 to tell them that although I reserved for two nights and will pay for two nights I won’t be checking in until Saturday Feb 14 at 11am because we were at a resort in Cancun until that point. The hotel employee said he put a note on our reservation so that the other staff wouldn’t cancel the reservation when we weren’t there on Friday Feb 13 and that we could check in early on Feb 14. When we arrived at 1130am on Friday the front desk staff had no idea what was going on and wasn’t going to let us check in, even though I reserved for two nights. I didn’t pay for two nights as the hotels.com website wouldn’t give me the option but it was still a reservation and was confirmed by email and by one by the hotel staff. Eventually, after 45 minutes the front desk staff let my child go up to the room and sleep and charged me for one night with early check in instead of two nights. I appreciated that. We were only at the hotel from 12pm - 8pm on Feb 14. You get what you pay for at this hotel. Everything felt like a big effort and chore.