Name: Hilton Garden Inn Eugene/Springfield
Address: 3528 Gateway Street, Springfield, Oregon, United States of America, Springfield, Oregon, US
Price range: US$155–US$321 per night
Rating: 8.23

What guests think

At Hilton Garden Inn Eugene/Springfield, travelers frequently praise the friendly, accommodating staff, generally clean and comfortable rooms, and a convenient location near the freeway and dining, while noting ongoing renovations and occasional maintenance disruptions.

Room experiences vary, with some noting modern updates, while others report dated decor, noise between rooms or from traffic, and occasional HVAC or TV problems. Facilities include an indoor pool, hot tub, gym, and an on-site bar and restaurant, but guests flag issues such as a cold or over-chlorinated hot tub and sporadic equipment or access glitches. Prices can surge during local events, and many find the paid breakfast limited or poor value, though some enjoy the bar and occasional meals. Expect a convenient, service-forward stay with a few tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include an indoor pool, hot tub, gym, and on-site bar/restaurant, with pet-friendly rooms and convenient parking. However, multiple reviews note renovation disruption, a cold or over-chlorinated hot tub, sporadic equipment/access issues, and parking that can fill up at night.

Related guest reviews

10

Wesley

18 Apr 2025

·

Stayed 1 night

The property and the staff were great! They were in the midst of some construction so it was a little off we will say. I k ow there is not a lot they can do in the midst of that. I would stay here again.

10

Pearl

8 Feb 2024

·

Stayed 1 night

We enjoyed the stay. We just wished that the heated pool was actually heated.

10

Brian

21 Aug 2025

·

Stayed 1 night

I loved the indoor heated pool and jacuzz, as much as the room with giant corner jetted bathtub, a must try

10

Scott W

13 Apr 2025

·

Stayed 3 nights

It is currently undergoing a massive renovation so the lobby is a little discombobulated but the rooms our group stayed in has already been completed and were very nice. Everything was clean and comfortable. Refreshing spa water always cold and available asking with the coffee and tea offerings. Parking does fill up at night but we have always managed to find a spot during our stays. Close to the highway and a couple restaurants and it seemed to be convenient by car to just about anywhere we went during our visit.

6

Ester

12 May 2025

·

Stayed 1 night

Hot tub didn't work and staff was aware but didn't tell us and there were no signs. The hot tub was cold.

10

Pamela

5 Jan 2025

·

Stayed 7 nights

We chose this hotel for its proximity to our son's home as well as shops and restaurants. We also wanted a hotel that served breakfast, had a restaurant, and had an indoor pool since we are accustomed to working out in the water. There was also a gym and laundry which we used while there. Everything was really convenient, the staff was super friendly, and it was a "home away from home" for us. We were there for Christmas and really appreciated the staff being there for us.

10

Valerie

10 Nov 2025

·

Stayed 1 night

My room was very comfortable. Spacious and clean and I liked that there was carpet around the beds but tile in the rest of the room. The gym was well appointed but one treadmill wasn’t working well. Otherwise, I was happy to see a well sized, well equipped gym that was clean

10

Tina

19 Jun 2023

·

Stayed 2 nights

Very good the variety of food for breakfast and dinner were great along with the food,we really enjoyed the bar as well being able to have a drink and wind down was nice. The pool was great for grandkids the o ly hard part was were sitting outside by pool about 6 p.m and got a complaint because the kids were loud,they are kids and i could see if it was like 10 at night.

8

Michelle

2 Sept 2025

·

Stayed 2 nights

very nice stay very friendly staff room was clean Hotel was clean aand pet friendly, hot tub had so much clorine it burned our eyes

10

Christopher

14 Apr 2025

·

Stayed 1 night

Even though the hotel was under construction and near completion, it was still an outstanding place to stay. Very friendly staff and a brand new room.

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Cleanliness

Most guests report clean rooms and common areas. A few cite lapses such as a clogged or mildewed tub, dampness/odors, stained carpet or walls, and reduced housekeeping frequency.

Related guest reviews

10

James

15 Sept 2025

·

Stayed 1 night

Clean and comfortable. Staff is friendly and helpful with a smile. Have stayed several times and will return

6

Kayla

31 Jul 2024

·

Stayed 2 nights

Overall it was an ok stay, but my room had a big stain on the carpet like something was spilled at one time and never cleaned up and my bathroom had black stuff up on the walls. I had to pay for the breakfast and it was just bread and some fruit, but if I wanted eggs and bacon it was an additional charge. I felt for the price of the room to have to pay for a breakfast like that was pretty unnecessary and a rip off for what was offered. The staff were friendly though and helpful when I needed something

6

Bobbi C

19 May 2023

·

Stayed 2 nights

The staff and first appearance of the room were great! Clean in appearance and great beds. However, there was a smell of dampness in the room and mushrooms growing on the floor area in corners. Our room was one of the handicap-accessible units, so understandably, it may not be used as frequently so this could potentially accrue with lack of air and heat to the room. Would recommend checking more frequently before having guests stay. Could cause some respiratory issues.

2

Natalie

31 Jan 2025

·

Stayed 1 night

Tub was clogged and disgusting. Could not even shower with having ankles in other peoples filth.

6

Steven

17 Apr 2023

·

Stayed 2 nights

Nice place close to the freeway But its another hotel that doesn't clean the rooms between nights. Makes me feel like I should change hotels every night to get a freshly cleaned room

4

Stephanie

8 Dec 2024

·

Stayed 2 nights

Every time we wanted ice or laundry we had to have the front desk staff unlock the door because the door card reader wasn’t working. Rooms are only cleaned/refreshed every other day. We asked for our bedding to get changed due to a spill on the bed and the front desk acted as though we were inconveniencing them by asking. The pillows felt like they hadn’t been renewed in 10 years (flat and zero fluff). Hotel provided shampoo, conditioner and lotion but no body wash. The hot tub was luke warm at best. The bed was comfortable and the room was clean. Not what was expected for the price and being associated with Hilton.

10

josh

25 Sept 2024

·

Stayed 1 night

Very clean rooms and property. Friendly staff.

10

Nancy

29 Oct 2023

·

Stayed 1 night

Very clean and nice condition. Thoughtfully designed and functional. My room was bright and comfortable.

10

My-Ngoc

12 Jul 2025

·

Stayed 1 night

Quick and easy check in at midnight. Very convenient and room was clean and comfortable

10

Krista

13 Jun 2024

·

Stayed 2 nights

Nice, clean facility

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Rooms

Rooms are generally comfortable, with some renovated spaces and options like jetted-tub suites, but experiences vary. Several guests mention dated decor, noise from neighboring rooms or above, in-room tech/HVAC quirks, and mixed opinions on mattress comfort.

Related guest reviews

10

Nicole

2 Apr 2023

·

Tv remote in room 505 does not work

10

Valerie

10 Nov 2025

·

Stayed 1 night

My room was very comfortable. Spacious and clean and I liked that there was carpet around the beds but tile in the rest of the room. The gym was well appointed but one treadmill wasn’t working well. Otherwise, I was happy to see a well sized, well equipped gym that was clean

8

Mauren

16 Jun 2024

·

Stayed 3 nights

It was good experience overall but our room was in the 4th floor and there were stomping and loud noises late at night and almost at any time during the day.

6

Vanessa

5 Jan 2025

·

Stayed 5 nights

Nice common areas, very dated rooms, old bathrooms, though clean. Thin towels, crappy toiletries. The Tru by Hilton, in the same town is much more modern, fun, welcoming.

4

Jessica

7 Jan 2026

·

Stayed 3 nights

Hotel beds were terrible

10

Nicole

21 Mar 2024

·

Stayed 1 night

This hotel does not have usb chargers in the room. I had to go buy charging cubes at the gas station across the street. The hotel was lovely, but I feel this should be a standard amenity at this point in time.

4

Renee

24 Apr 2023

·

Stayed 1 night

Loved the jetted tub and the size of the room was decent. The noise level from surrounding rooms was horrible. Unsupervised kids running in and out of the rooms next door and constantly screaming. Kids breaking through the screen window and running around on the roof of the second floor. Very distracting while we were trying to have time alone in our room. This level of noise went on till at least 11pm, which made it very hard to sleep.

10

Gary

30 May 2025

·

Stayed 1 night

Conveniently located to the Freeway and Costco. Comfortabe bed.

2

LISA

28 Apr 2025

·

Stayed 2 nights

Very generic and ugly rooms that were uncomfortable

8

dana

13 Jul 2025

·

Stayed 1 night

The ROKU TV was unresponsive at times. Wanted to watch SNL and every channel but that one, worked. I got a black screen. Also, I thought the plastisized curtains and floor were not condusive to the prior Hilton feeling of soft and cozy. Also, the turquoise, mauve and brown color tones were awful. Sorry, I miss the old guard.

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Service

Service is consistently friendly and helpful across the hotel, including attentive breakfast staff and bartenders, efficient check-in, and accommodating early check-in. Occasional issues include miscommunication at the desk or an unfriendly interaction.

Related guest reviews

8

Tina

27 Oct 2025

·

Stayed 5 nights

Staff is outstanding at morning breakfast and night bar tender Emily is awesome.

4

George

1 Jul 2024

·

Stayed 1 night

Staff was Very rude . Property needs repairs and air fresheners are really needed.

10

James

15 Sept 2025

·

Stayed 1 night

Clean and comfortable. Staff is friendly and helpful with a smile. Have stayed several times and will return

6

Anji

29 Mar 2024

·

Stayed 1 night

We had been traveling all day and were very tired and hungry. We checked in and headed to our room. The key didn’t work. Headed back down (long line to check in) she gave us a new key, headed back up, key didn’t work, headed back down, gave us a new key and said she would send security. Key didn’t work so we waited for security. He joined us and walked us to our room and unlocked the door, much to our surprise, that he walked us to a different room. She wrote the wrong room # on the card. I even asked her when I went down if it was the right room # and she said yes. They were just having trouble with keys.

10

Lisa

22 Jan 2026

·

Stayed 3 nights

Great staff! Kya was super helpful, went above & beyond to make sure we were taken care of!

8

Kathleen

25 Aug 2025

·

Stayed 3 nights

Peggy are server and Emily the bartender are always great!!

4

Stephanie

8 Dec 2024

·

Stayed 2 nights

Every time we wanted ice or laundry we had to have the front desk staff unlock the door because the door card reader wasn’t working. Rooms are only cleaned/refreshed every other day. We asked for our bedding to get changed due to a spill on the bed and the front desk acted as though we were inconveniencing them by asking. The pillows felt like they hadn’t been renewed in 10 years (flat and zero fluff). Hotel provided shampoo, conditioner and lotion but no body wash. The hot tub was luke warm at best. The bed was comfortable and the room was clean. Not what was expected for the price and being associated with Hilton.

10

Louis

6 Nov 2024

·

Stayed 4 nights

The staff were extremely friendly, helpful and welcoming!

8

James

5 Apr 2024

·

Stayed 1 night

We stayed here for a night to go to a concert. We called early to see if there was a way we could check in early since we traveled 3 hrs and got there earlier than we thought we would. The hostess was very nice and advised us our room was ready and we could check in when we were ready. That was a very nice surprise that we really appreciated. The only negative is that there is no complimentary breakfast. The cost of their rooms should include a small complimentary breakfast in my opinion.

10

Sylvia Madison

4 Aug 2025

·

Stayed 1 night

Customer service was top notch! In a world like today, when customer service is at an all-time low due to the nature of things, this hotel, seemingly never forgot and really stepped it up! We stayed here as a part of a longer trip and everyone could see that I had my hands full with my two toddlers. Everyone was so kind and made me feel so comforted, even though my kids were running a muck.

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Location

Convenient location near I-5, dining, Costco, the airport, and university activities, with easy car access and EV charging nearby. Some note traffic noise or that the immediate area isn’t ideal for walking pets.

Related guest reviews

10

Cynthia

25 Apr 2025

·

Stayed 1 night

Great location, clean and nice and fair priced.

10

Stephen

23 Aug 2024

·

Stayed 1 night

This location offers access to various sites around Eugene. We enjoyed getting into our room a little early and met friends for an early dinner at P F Changs just down the road. We had a good night sleep on very comfortable mattresses and pillows. All went smoothly and we will stay here again in the future.

10

Marlo

25 Apr 2025

·

Stayed 1 night

Hilton always has the best customer service. Staff is friendly, helpful and make the stay very welcome. The location does have traffic noise, but the location is super convenient. They are currently remodeling..

10

Scott W

13 Apr 2025

·

Stayed 3 nights

It is currently undergoing a massive renovation so the lobby is a little discombobulated but the rooms our group stayed in has already been completed and were very nice. Everything was clean and comfortable. Refreshing spa water always cold and available asking with the coffee and tea offerings. Parking does fill up at night but we have always managed to find a spot during our stays. Close to the highway and a couple restaurants and it seemed to be convenient by car to just about anywhere we went during our visit.

8

Kara

8 Sept 2024

·

Stayed 1 night

We enjoyed our stay. Nice hotel. A little expensive and the location wasn’t ideal.

8

Maureen

7 Jan 2025

·

Stayed 1 night

Short drive to airport, clean nice room and bath, comfortable mattress . breakfast and dinner available for purchase or many restaurant in area close by.

10

Jessi

11 Aug 2024

·

Stayed 1 night

Clean room, close to restaurants and easy access to the property. We had a nice quiet room close to the pool. Staff was friendly

10

Gary

30 May 2025

·

Stayed 1 night

Conveniently located to the Freeway and Costco. Comfortabe bed.

8

Kurt

20 May 2024

·

Stayed 1 night

This did the job for an overnighter, next to the interstate freeway. This location is very close to downtown Eugene and EV charging across the street.

10

Christian

15 Oct 2024

·

Stayed 3 nights

I stayed here for the football game at the university. The location was convenient and easy to access. The staff was helpful and friendly. Hot coffee is always waiting in the lobby which is a nice touch. I’d always grab a cup before heading off. Cold ice water is also available. Great clean and friendly hotel.

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AI-generated summary based on recent guest reviews

Dining

Feedback on dining is mixed: many dislike the paid, limited breakfast or find hot options overpriced, while others enjoyed the food and bar service. Dinner at the on-site restaurant draws both praise and criticism.

Related guest reviews

8

Tina

27 Oct 2025

·

Stayed 5 nights

Staff is outstanding at morning breakfast and night bar tender Emily is awesome.

6

Jason

19 Oct 2025

·

Stayed 1 night

The breakfast was limited for buffet in which i was charged 14 day dollars a day for. Not to mention the quality of the food was by far the worst i have ever had anywhere. The room was clean but it had an adjoining room for which all the noise from the other room was very loud. Overall for the price they charge for the experience of my stay i will not be going to anymore Hilton in the future.

8

Chelsea

23 Feb 2026

·

Stayed 1 night

Clean room, pretty basic accommodations for higher end price. Charges separate for breakfast that wasn’t anything great and would be free at most other hotels.

10

Kayla

10 Jan 2025

·

Stayed 1 night

Hotel itself was great. Had dinner from the restaurant, it was good. They kindly packed it to go so I could eat upstairs. I was there with my dog, the lower rating for “area around property” was due to lack of a good place for him to walk. It was a little sketchy and there was nothing marked for a dog area.

6

Kacie

28 Sept 2023

·

Stayed 1 night

We probably wouldn't come here again unless we were in a pinch. We didn't have a horrible experience, but we definitely paid way more than what the room, amenities, and cleanliness was worth. The staff was fine! They were friendly and helpful. The complementary breakfast was okay, but limited, and the hot food meal options were way overpriced. There's an Ihop super close, don't waste your money with the breakfast if you don't have to. Basically, we have had cleaner and more reasonably updated hotels with far better amenities and breakfasts, and paid much less than we did here.

4

Kent

5 Mar 2024

·

Stayed 1 night

After having paid over $200 for an overnight stay, I walked down to the breakfast area in the hotel expecting a free breakfast. Nope!! 😡 Only one table had guests in it. I was surprised, as it was 7:30am. Come to find out, they were serving a breakfast, but for $14 per person. Seriously!?! Even the lower- to-mid Hotels serve free breakfasts. We will never do the 'Hilton' option for hotels ever again.

10

Tina

19 Jun 2023

·

Stayed 2 nights

Very good the variety of food for breakfast and dinner were great along with the food,we really enjoyed the bar as well being able to have a drink and wind down was nice. The pool was great for grandkids the o ly hard part was were sitting outside by pool about 6 p.m and got a complaint because the kids were loud,they are kids and i could see if it was like 10 at night.

8

Carol

8 Sept 2025

·

Stayed 2 nights

It was close to everything and the staff was always friendly. The restaurant wasn’t the best. I had the salmon and it wasn’t very good. The waitress was wonderful, very nice and polite.

10

Reginald

12 Feb 2023

·

Stayed 1 night

Hotel was clean and in good repair. Beds very comfortable. We were travelling with our small dog and it is difficult to find a nice hotel that allows pets. Staff were pleasant and the breakfast was quite good for only $10. Would certainly stay here again.

4

Danie

27 Aug 2023

·

Stayed 1 night

Didn't receive the room I ordered, very small. Very small pool/sauna. and food sucks! Go across to IHOP, don't recommend eating here. Probably won't stay here again.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $191	17 $233	18 $321	19 $237
20 $205	21 $199	22 $244	23 $312	24	25 $284	26 $298
27 $209	28 $187	29 $182	30 $191

Su	Mo	Tu	We	Th	Fr	Sa
				1 $212	2 $156	3 $155
4 $155	5 $190	6 $188	7 $228	8 $275	9	10
11 $194	12 $201	13 $178	14 $232	15 $257	16	17
18 $184	19 $197	20 $189	21 $158	22 $174	23 $164	24 $174
25 $155	26 $189	27 $187	28 $183	29 $252	30	31

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About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed, Accessible (Mobility & Hearing, 3X3 Shower)

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed, Jetted Tub

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Room, 1 King Bed

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed with Sofa Bed, Accessible (Mobility & Hearing)

Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Eugene/Springfield

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Prices for upcoming dates