Hotel Maya Caribe Faranda Cancún
US$273
/ night
Avg. for November
Prices for Hotel Maya Caribe Faranda Cancún
Select dates to see prices and availability
US$273
/ night
Avg. for November
Monthly average prices
Nightly prices at Hotel Maya Caribe Faranda Cancún average US$71 in the cheapest month (September) and US$1,927 in the most expensive month (March), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$152 |
| February | US$185 |
| March | US$1,927 |
| April | US$639 |
| May | US$81 |
| June | US$79 |
| July | US$82 |
| August | US$74 |
| September | US$71 |
| October | US$77 |
| November | US$273 |
| December | US$496 |
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Nov · US$273
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Most expensive: March (~US$1,927)
Cheapest: September (~US$71)
About this property
Relax at this beach hotel featuring 3 outdoor swimming pools, a spa, and a beachfront restaurant with ocean views.
Airport shuttle
Restaurant
Swimming pool
Fitness room/Gym
Room service
High-speed internet
Location
Boulevard Kukulcan KM.6, Zona Hotelera, Avenida Kukulkan, Cancun, Benito Juárez, Quintana Roo, Mexico
Room options
12
Standard Room
Room details
2 Double Beds
1 Extra-Large Double Bed
and 2 Single Beds
Sleeps 3
280 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Hotel Maya Caribe Faranda Cancún
6.7
Pleasant
Based on 214 verified reviews
Who stays here?
Couple
45%
Family
35%
Group
18%
What guests think
AI-generated summary based on recent guest reviews
Across reviews of Hotel Maya Caribe Faranda Cancún, guests praise the friendly staff, beachfront setting, and good value all‑inclusive food options, while repeatedly noting that the older property shows its age with dated rooms, maintenance issues, and occasional cleanliness problems.
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What guests think
Across reviews of Hotel Maya Caribe Faranda Cancún, guests praise the friendly staff, beachfront setting, and good value all‑inclusive food options, while repeatedly noting that the older property shows its age with dated rooms, maintenance issues, and occasional cleanliness problems.
The location is convenient for exploring, with the ferry to Isla Mujeres and public buses nearby, and many enjoyed the calm beachfront. Facilities feel modest: pleasant pools and gardens with peacocks, but a small or occasionally unkempt beach, lots of stairs, and reports of a closed water park or unsafe/broken beach steps. Service and dining can be inconsistent, with some rude interactions, check-in or all-inclusive plan mix-ups, limited late-night options, and weak drinks, though many still found enough variety to be satisfied. Overall, expect a budget, no-frills beachfront stay.
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AI-generated summary based on recent guest reviews
Facilities
Beach and pools are a highlight, but the resort is small with many stairs; some note a closed water park, limited loungers, or broken beach steps. The gardens with peacocks/iguanas add charm.
Related guest reviews
10
Carlos Mexicano
2 Oct 2024
·
Stayed 3 nights
Playa pequeña y pocos camastros para los huéspedes. Poca variedad de snacks. Comidas y bebidas buena variedad. La Sra del aseo no suministraba shampoo y jabones. Recámaras buen tamaño, buenas instalaciones, silenciosas y cómodas. Recomiendo para familia.
Playa pequeña y pocos camastros para los huéspedes. Poca variedad de snacks. Comidas y bebidas buena variedad. La Sra del aseo no suministraba shampoo y jabones. Recámaras buen tamaño, buenas instalaciones, silenciosas y cómodas. Recomiendo para familia.
10
Daniel
9 Oct 2025
·
Stayed 6 nights
This was my family's first trip to Mexico and we didn't know what to expect. Upon arrival we were greeted warmly and though we were too early for check in they got one of our rooms ready for us immediately and gave us our wrist bands to enjoy the bar while we waited for the other. While the property is old and a tad dated, it was clean and well maintained. The beach is fantastic with lots of loungers and nice sand. The food was great! Each day breakfast, lunch and dinner had different options and there was always something one of the pickier eaters in our group found they really liked. The staff was the highlight of the experience, everyone from roomkeepers, bartenders and even the security guards were friendly and very patient even with my very limited Spanish (most of the staff spoke better english than I do spanish) Guadalupe in particular made our time at the buffet so good. He immediately took to doting on my family each time we arrived for a meal, making sure we had everything we needed, including making sure my tequila never ran dry. At the end of the trip, him and I parted with a handshake and a hug and that alone was enough to make me want to come back to Maya Caribe. Tip the staff, get your expectations in check that this isn't a 5 star resort but an incredibly cozy and authentic feeling gem and you'll have a great time.
This was my family's first trip to Mexico and we didn't know what to expect. Upon arrival we were greeted warmly and though we were too early for check in they got one of our rooms ready for us immediately and gave us our wrist bands to enjoy the bar while we waited for the other. While the property is old and a tad dated, it was clean and well maintained. The beach is fantastic with lots of loungers and nice sand. The food was great! Each day breakfast, lunch and dinner had different options and there was always something one of the pickier eaters in our group found they really liked. The staff was the highlight of the experience, everyone from roomkeepers, bartenders and even the security guards were friendly and very patient even with my very limited Spanish (most of the staff spoke better english than I do spanish) Guadalupe in particular made our time at the buffet so good. He immediately took to doting on my family each time we arrived for a meal, making sure we had everything we needed, including making sure my tequila never ran dry. At the end of the trip, him and I parted with a handshake and a hug and that alone was enough to make me want to come back to Maya Caribe. Tip the staff, get your expectations in check that this isn't a 5 star resort but an incredibly cozy and authentic feeling gem and you'll have a great time.
10
Willian
26 May 2025
·
Stayed 1 night
La playa es increíble, las piscinas están muy bien, los servicios de alimentos también son buenos tanto los snacks como los restaurantes, los bares de alberca y playa también ofrecen buenas opciones y el personal en general es muy amable. Por el precio, nos la pasamos muy bien, ya van cinco veces que voy y cada vez es mejor que la anterior.
La playa es increíble, las piscinas están muy bien, los servicios de alimentos también son buenos tanto los snacks como los restaurantes, los bares de alberca y playa también ofrecen buenas opciones y el personal en general es muy amable. Por el precio, nos la pasamos muy bien, ya van cinco veces que voy y cada vez es mejor que la anterior.
4
Mahesh
1 Jan 2024
·
Stayed 1 night
Had terrible stay for a night last week. Got my wrist fractured due to broken stairs to beach. Our room 103 was infested with some rodent that ate the bread we had bought. The AC remote didn’t work and had to walk all the way to lobby to report the issue. The room phones don’t work. Other than the location there is nothing positive to write about from my trip.
Had terrible stay for a night last week. Got my wrist fractured due to broken stairs to beach. Our room 103 was infested with some rodent that ate the bread we had bought. The AC remote didn’t work and had to walk all the way to lobby to report the issue. The room phones don’t work. Other than the location there is nothing positive to write about from my trip.
8
Nour Dine
16 Apr 2025
·
Stayed 3 nights
Nice place if you are looking for beach
Nice place if you are looking for beach
10
JOHANNA PAOLA
6 Jan 2024
·
Stayed 5 nights
Es un excelente lugar en relación calidad precio. El buffet es variado y la comida buena, la atención del personal es lo mejor, son muy atentos. Hay todos los servicios, la playa es hermosa, piscinas y el bar sirve bebidas buenas así como snacks. Tuvimos el mejor año nuevo con una fiesta hermosa y parrillada argentina, se esmeran porque el huésped se sienta bien. El parque acuático es una actividad muy divertida en familia. Lo único que no me gustó fue el aseo en las duchas, podría mejorar bastante ese aspecto.
Es un excelente lugar en relación calidad precio. El buffet es variado y la comida buena, la atención del personal es lo mejor, son muy atentos. Hay todos los servicios, la playa es hermosa, piscinas y el bar sirve bebidas buenas así como snacks. Tuvimos el mejor año nuevo con una fiesta hermosa y parrillada argentina, se esmeran porque el huésped se sienta bien. El parque acuático es una actividad muy divertida en familia. Lo único que no me gustó fue el aseo en las duchas, podría mejorar bastante ese aspecto.
6
Barry
9 Feb 2023
·
Stayed 6 nights
They offer a free water park but the hotel staff never new if it would be open as it was beautiful 5 out of 6 days we were there only the last day was raining and the water park NEVER opened.
They offer a free water park but the hotel staff never new if it would be open as it was beautiful 5 out of 6 days we were there only the last day was raining and the water park NEVER opened.
6
Robert
3 Apr 2025
·
Stayed 3 nights
Our stay was nice. The room was fine but the bathroom could use a facelift, it’s been awhile. The view was wonderful from our room. I do recommend an ocean view room if you can because the breeze is amazing.The beach was nice and there was shade in the afternoon from the buildings and trees. The food was good and of course the drinks were wonderful. The property was clean and the staff were very nice. It was a little noisy at times from the ferry and catamaran trips from the adjoining property but not enough to ruin your day. I would definitely book again as the value was worth it.
Our stay was nice. The room was fine but the bathroom could use a facelift, it’s been awhile. The view was wonderful from our room. I do recommend an ocean view room if you can because the breeze is amazing.The beach was nice and there was shade in the afternoon from the buildings and trees. The food was good and of course the drinks were wonderful. The property was clean and the staff were very nice. It was a little noisy at times from the ferry and catamaran trips from the adjoining property but not enough to ruin your day. I would definitely book again as the value was worth it.
8
Pedro
14 Apr 2024
·
Stayed 2 nights
La playa muy sucia y un poco insegura
La playa muy sucia y un poco insegura
6
Luis
18 Jul 2024
·
Stayed 3 nights
first hotel in Cancun, nice spot, very good beach, next to ferry station for Isla Mujeres
first hotel in Cancun, nice spot, very good beach, next to ferry station for Isla Mujeres
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AI-generated summary based on recent guest reviews
Cleanliness
Inconsistent feedback: recurring reports of moldy smells, insects, and worn bathrooms, though a few guests mentioned clean rooms and tidy grounds.
Related guest reviews
4
Ladislao
4 Jan 2025
·
Stayed 6 nights
Pésima atención del personal. Instalaciones muy viejas y sin mantenimiento. Mal olor de la habitación y bichos dentro de la habitación.
Pésima atención del personal. Instalaciones muy viejas y sin mantenimiento. Mal olor de la habitación y bichos dentro de la habitación.
4
Iveth
27 Oct 2025
·
Stayed 1 night
Air conditioning was horrible I was sweating all night even after having it on high, it was warm air. rooms have a humid/moldy smell. I was showering and there was small insects crawling on the shampoo bottle and on the walls. Save your money!
Air conditioning was horrible I was sweating all night even after having it on high, it was warm air. rooms have a humid/moldy smell. I was showering and there was small insects crawling on the shampoo bottle and on the walls. Save your money!
4
KOLTON
30 Nov 2025
·
Stayed 11 nights
The pictures are NOT AT ALL what the room looks like. Our first night there we were put into a room with no running water, bugs everywhere, i was livid and extremely upset being in a foreign country away from home in a room that clearly did not match the pictures. It took 4 hours of me complaining to expedia and to the hotel to get moved to a room with liveable conditions. They also conveniently lost our reservation stating it was an all inclusive stay so we had to shell out an EXTRA 640 usd to gain access to the food and drinks we already paid for. The resort has nothing really to do besides drink and eat. You're kind of just shoved in a corner of the hotel zone. If we come back to cancun, we will be looking else where to stay. Aside from this, i will say the kitchen staff were extremely polite and gracious people. I appreciated their service. Which is why i gave it an extra star. Overall if you book this place prepare to be disappointed, ive stayed at less than ideal properties before many times. This was the grossest. The amount we ended up spending on buying the all inclusive option AGAIN. We could have gotten a nicer, more comfortable stay at another resort.
The pictures are NOT AT ALL what the room looks like. Our first night there we were put into a room with no running water, bugs everywhere, i was livid and extremely upset being in a foreign country away from home in a room that clearly did not match the pictures. It took 4 hours of me complaining to expedia and to the hotel to get moved to a room with liveable conditions. They also conveniently lost our reservation stating it was an all inclusive stay so we had to shell out an EXTRA 640 usd to gain access to the food and drinks we already paid for. The resort has nothing really to do besides drink and eat. You're kind of just shoved in a corner of the hotel zone. If we come back to cancun, we will be looking else where to stay. Aside from this, i will say the kitchen staff were extremely polite and gracious people. I appreciated their service. Which is why i gave it an extra star. Overall if you book this place prepare to be disappointed, ive stayed at less than ideal properties before many times. This was the grossest. The amount we ended up spending on buying the all inclusive option AGAIN. We could have gotten a nicer, more comfortable stay at another resort.
4
Clarence Kapinga
9 Oct 2024
·
Stayed 4 nights
Pro: Was close to downtown. Con: Property was not clean enough, mold could be seen in the shower, roaches and windows had gaps that let rain water into the room. The food had no variety.
Pro: Was close to downtown. Con: Property was not clean enough, mold could be seen in the shower, roaches and windows had gaps that let rain water into the room. The food had no variety.
2
Ladislao
4 Jan 2025
·
Stayed 4 nights
Pésima atención y Instalaciones viejas y sin mantenimiento. Mal olor y bichos en la habitación.
Pésima atención y Instalaciones viejas y sin mantenimiento. Mal olor y bichos en la habitación.
2
Alvaro
27 Aug 2024
·
Stayed 1 night
Habitación vieja. Sucia. Clima no enfriaba. Piso sucio. Hotel muy viejo y descuidado.
Habitación vieja. Sucia. Clima no enfriaba. Piso sucio. Hotel muy viejo y descuidado.
2
Evelin
23 Jun 2025
·
Stayed 3 nights
Totalmente desagradable, no es lo que se ve en las fotos, el hotel es súper viejo tiene las paredes rajadas, las puertas rotas, las piscinas con moho , cuando entré a mi habitación salieron 3 cucarachas grandes y lo peor apestaba a orine y cuando mi hija se quiso hechar a descansar la cama apestaba a pis, cuando bajamos a recepción a conversar con la supuesta gerenta se puso toda grosera y daba a entender que nosotros estábamos mintiendiendo, por evitar pasar un mal rato con nuestros hijos ya no le dijimos nada más, y aceptamos la otra habitación pero no recomendaría a nadie si pudiera ponerle menos 1 estrella lo haría, una decepción total 👎
Totalmente desagradable, no es lo que se ve en las fotos, el hotel es súper viejo tiene las paredes rajadas, las puertas rotas, las piscinas con moho , cuando entré a mi habitación salieron 3 cucarachas grandes y lo peor apestaba a orine y cuando mi hija se quiso hechar a descansar la cama apestaba a pis, cuando bajamos a recepción a conversar con la supuesta gerenta se puso toda grosera y daba a entender que nosotros estábamos mintiendiendo, por evitar pasar un mal rato con nuestros hijos ya no le dijimos nada más, y aceptamos la otra habitación pero no recomendaría a nadie si pudiera ponerle menos 1 estrella lo haría, una decepción total 👎
4
Diane Nga
25 Dec 2023
·
Stayed 3 nights
This property needs a total renovation. The rooms have no solid door and has a gap between the walls so you can see out the halls and so noisy that no one can sleep. No shower curtains or toilets working properly at all.
This property needs a total renovation. The rooms have no solid door and has a gap between the walls so you can see out the halls and so noisy that no one can sleep. No shower curtains or toilets working properly at all.
2
Karin
21 Dec 2025
·
Stayed 3 nights
Väldigt smutsigt på rummet och inte fräscht. Längtade där ifrån.
Väldigt smutsigt på rummet och inte fräscht. Längtade där ifrån.
4
Cne
2 Jul 2024
·
Stayed 4 nights
Our room smelled of mold and mildew back of the bathroom door was covered in mold toilet didnt flush properly curtains in room were stained. We had a gecko in our room at least two nights that we saw an empty housekeeping cart sat outside our room for our entire stay rooms were very poorly maintained but hospitality was great
Our room smelled of mold and mildew back of the bathroom door was covered in mold toilet didnt flush properly curtains in room were stained. We had a gecko in our room at least two nights that we saw an empty housekeeping cart sat outside our room for our entire stay rooms were very poorly maintained but hospitality was great
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AI-generated summary based on recent guest reviews
Rooms
Rooms are dated and basic, with varying AC and fixtures; ocean views and balconies are appreciated, and some note noise from peacocks or the nearby ferry. Several said their room type or decor didn’t match photos or expectations.
Related guest reviews
6
charelle
3 Jul 2024
·
Stayed 4 nights
The rooms smelled of mildew. The peacocks make noises all night in the hallways. The staff was very friendly especially Guadeloupe. He was very attentive . The pools were clean. I did yoga, it was nice but had a lot of ants that kept crawling on the mat. Played pool volleyball, I enjoyed that. I’m pescatarian the first two day there was plenty to eat off of the buffet. The last three days were disappointing because they served the same dishes for breakfast, lunch and dinner. I didn’t have many options to choose from. We tried to eat as soon as they opened up because flies were all over the food. They offer a pizza restaurant, I didn’t care for the pizza. The sushi restaurant I tried it once, they also have a restaurant with hotdogs and hamburgers, also nachos. I ate the nachos once. If you’re vegetarian or pescatarian you may not have many good choices when it comes to food. I did like the mashed potatoes and cilantro rice also the hashbrowns but the served all three only one time during our five day stay. I did like the fact that it’s a beachfront resort.
The rooms smelled of mildew. The peacocks make noises all night in the hallways. The staff was very friendly especially Guadeloupe. He was very attentive . The pools were clean. I did yoga, it was nice but had a lot of ants that kept crawling on the mat. Played pool volleyball, I enjoyed that. I’m pescatarian the first two day there was plenty to eat off of the buffet. The last three days were disappointing because they served the same dishes for breakfast, lunch and dinner. I didn’t have many options to choose from. We tried to eat as soon as they opened up because flies were all over the food. They offer a pizza restaurant, I didn’t care for the pizza. The sushi restaurant I tried it once, they also have a restaurant with hotdogs and hamburgers, also nachos. I ate the nachos once. If you’re vegetarian or pescatarian you may not have many good choices when it comes to food. I did like the mashed potatoes and cilantro rice also the hashbrowns but the served all three only one time during our five day stay. I did like the fact that it’s a beachfront resort.
8
Mayra berenice
29 Apr 2025
·
Stayed 5 nights
Está bien solo viejo el hotel
Está bien solo viejo el hotel
4
Diego
23 Apr 2025
·
Stayed 6 nights
I stayed in B10. That room is highly neglected and should not be used for housing. The bathrooom sink faucet is delapitated and unhinged and the water leaks. The towels must be over 10 years old. The worst part are the peacocks that are housed right out the front door. They gackle at all hours of the night. I asked the front desk to be moved after one night. I was given room 3003. It was literally like staying at a different hotel. Night and Day.
I stayed in B10. That room is highly neglected and should not be used for housing. The bathrooom sink faucet is delapitated and unhinged and the water leaks. The towels must be over 10 years old. The worst part are the peacocks that are housed right out the front door. They gackle at all hours of the night. I asked the front desk to be moved after one night. I was given room 3003. It was literally like staying at a different hotel. Night and Day.
4
Joel
7 Nov 2025
·
Stayed 4 nights
A few of the staff members were rude no one was ever available when you needed pool towels. The view of our room was amazing but our bathroom was leaking water from the roof in multiple spots. And they only replaced 2 towels during room service
A few of the staff members were rude no one was ever available when you needed pool towels. The view of our room was amazing but our bathroom was leaking water from the roof in multiple spots. And they only replaced 2 towels during room service
8
Evelyn Valeria
16 Oct 2024
·
Stayed 5 nights
Need an update on the rooms (bed and pillow)
Need an update on the rooms (bed and pillow)
10
Selene
3 Sept 2024
·
Stayed 2 nights
Las habitaciones están regular porque la propiedad es antigua,los colchones no muy confortables pero se compensa con la playa aunque es pequeña, es espectacular, la comida de buen sazón y muy variada, lo mejor su personal, atentos y cálidos.
Las habitaciones están regular porque la propiedad es antigua,los colchones no muy confortables pero se compensa con la playa aunque es pequeña, es espectacular, la comida de buen sazón y muy variada, lo mejor su personal, atentos y cálidos.
8
Mariya
10 Mar 2025
·
Stayed 1 night
Mexican restaurant was amazing, breakfast buffet was wonderful Parking is available Rooms are dated, because of the food and price would stay again
Mexican restaurant was amazing, breakfast buffet was wonderful Parking is available Rooms are dated, because of the food and price would stay again
8
Ramil
11 Nov 2024
·
Stayed 7 nights
Maya Caribe is a Dos Playas Hotel; I don’t know why it’s called as a separate hotel it is basically one building from four. ( 3 named as Dos Playas and one Maya Caribe) one reception and all amenities for both. Overall it is solid 3 star hotel. So if you choose btw two hotels there is no difference except the price and Maya building has renovated rooms and not renovated. What I liked is that there are Sushi all day from 12 - 6 pm; pizza and hot dogs/hamburgers and drinks all day. Lunch and Dinner I would say solid 3.7-4 star. Good staff which can help with any needs ( just don’t forget tips if you liked the service). We had AC broken so they fixed it quick without any problems or delays. There are bus station on the left R-1 which can deliver you to the city center just for 12 Mexican pesos (0.5USD) When you go to the airport you can order Uber right to the hotel for around 30 USD. Overall it’s good 3 star hotel for good price. All the Best!
Maya Caribe is a Dos Playas Hotel; I don’t know why it’s called as a separate hotel it is basically one building from four. ( 3 named as Dos Playas and one Maya Caribe) one reception and all amenities for both. Overall it is solid 3 star hotel. So if you choose btw two hotels there is no difference except the price and Maya building has renovated rooms and not renovated. What I liked is that there are Sushi all day from 12 - 6 pm; pizza and hot dogs/hamburgers and drinks all day. Lunch and Dinner I would say solid 3.7-4 star. Good staff which can help with any needs ( just don’t forget tips if you liked the service). We had AC broken so they fixed it quick without any problems or delays. There are bus station on the left R-1 which can deliver you to the city center just for 12 Mexican pesos (0.5USD) When you go to the airport you can order Uber right to the hotel for around 30 USD. Overall it’s good 3 star hotel for good price. All the Best!
8
Joy
26 Nov 2024
·
Stayed 6 nights
We were there for a week in October and found the hotel charming. There are some quirks (air conditioning was not great but was sufficiently ok & some areas need a facet). With that said, what really made it for us was the staff was just so kind and amazing! This resort is not super fancy but it did meet all of our needs. It was quiet and quaint and no extensive lines or waiting. If you want really fancy or a big party atmosphere, this likely is not the place for you. The breakfast buffet was not expansive but met our needs. Though we didn’t eat much lunch, my husband liked the sushi rolls the coupe times he got them. Mexican fiesta night food was delicious. Highly suggest the Dos Playas drink.
We were there for a week in October and found the hotel charming. There are some quirks (air conditioning was not great but was sufficiently ok & some areas need a facet). With that said, what really made it for us was the staff was just so kind and amazing! This resort is not super fancy but it did meet all of our needs. It was quiet and quaint and no extensive lines or waiting. If you want really fancy or a big party atmosphere, this likely is not the place for you. The breakfast buffet was not expansive but met our needs. Though we didn’t eat much lunch, my husband liked the sushi rolls the coupe times he got them. Mexican fiesta night food was delicious. Highly suggest the Dos Playas drink.
8
Peter
12 Jul 2024
·
Stayed 4 nights
There was a lot to like. The food was great the people were friendly check in and check out was very easy. The ocean is wonderful the beach could probably have had a little bit of cleaning as far as removing some of the seaweed but it didn't bother us. The rooms are a little bit run down you can tell it's a little bit older Beech Motel but everything worked the other Wi-Fi was spotty. The view of the ocean however and the hammock right on the balcony with the view of the ocean more than made up for it. I'm not sure that will revisit Cancun it was fairly crowded a little more expensive than we thought, but if we did I think we might well stay the same Hotel as those flyers by Fernando was an expensive Choice with the ferry going to East Lila's it's right next to us. Food is great service is great Hotel was average but no real complaints.
There was a lot to like. The food was great the people were friendly check in and check out was very easy. The ocean is wonderful the beach could probably have had a little bit of cleaning as far as removing some of the seaweed but it didn't bother us. The rooms are a little bit run down you can tell it's a little bit older Beech Motel but everything worked the other Wi-Fi was spotty. The view of the ocean however and the hammock right on the balcony with the view of the ocean more than made up for it. I'm not sure that will revisit Cancun it was fairly crowded a little more expensive than we thought, but if we did I think we might well stay the same Hotel as those flyers by Fernando was an expensive Choice with the ferry going to East Lila's it's right next to us. Food is great service is great Hotel was average but no real complaints.
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AI-generated summary based on recent guest reviews
Service
Staff are often friendly and helpful, but experiences vary: some faced rude front desk interactions, towel shortages, slow restaurant service, or confusion over all‑inclusive benefits and room assignments.
Related guest reviews
2
Brenda
24 Feb 2024
·
Stayed 3 nights
Si tienes oportunidad de invertir un poco más en otro hotel sin duda hazlo, bien dicen que "lo barato sale caro" & aquí no fue la excepción. Desde que hice mi check in el personal de recepción apático, solo puedo rescatar al bellboy nuevo & al personal de la tarde del restaurante "cielito lindo" de ahí en fuera todo el personal es super apático & grosero, solo le dan preferencial a los extranjeros, a ti como nacional te ignoran & hasta te hacen unas caras pesadisimas si solicitas algo, yo también trabajo en la industria & jamás pensé en pasar por una estancia tan desagradable. También deben de especificar que ahora aparece el hotel como "dos playas" ya que para llegar buscas el mismo nombre que aparece en la página & en sus instalaciones tiene otro nombre. No lo recomiendo en absoluto.
Si tienes oportunidad de invertir un poco más en otro hotel sin duda hazlo, bien dicen que "lo barato sale caro" & aquí no fue la excepción. Desde que hice mi check in el personal de recepción apático, solo puedo rescatar al bellboy nuevo & al personal de la tarde del restaurante "cielito lindo" de ahí en fuera todo el personal es super apático & grosero, solo le dan preferencial a los extranjeros, a ti como nacional te ignoran & hasta te hacen unas caras pesadisimas si solicitas algo, yo también trabajo en la industria & jamás pensé en pasar por una estancia tan desagradable. También deben de especificar que ahora aparece el hotel como "dos playas" ya que para llegar buscas el mismo nombre que aparece en la página & en sus instalaciones tiene otro nombre. No lo recomiendo en absoluto.
10
Daniel
9 Oct 2025
·
Stayed 6 nights
This was my family's first trip to Mexico and we didn't know what to expect. Upon arrival we were greeted warmly and though we were too early for check in they got one of our rooms ready for us immediately and gave us our wrist bands to enjoy the bar while we waited for the other. While the property is old and a tad dated, it was clean and well maintained. The beach is fantastic with lots of loungers and nice sand. The food was great! Each day breakfast, lunch and dinner had different options and there was always something one of the pickier eaters in our group found they really liked. The staff was the highlight of the experience, everyone from roomkeepers, bartenders and even the security guards were friendly and very patient even with my very limited Spanish (most of the staff spoke better english than I do spanish) Guadalupe in particular made our time at the buffet so good. He immediately took to doting on my family each time we arrived for a meal, making sure we had everything we needed, including making sure my tequila never ran dry. At the end of the trip, him and I parted with a handshake and a hug and that alone was enough to make me want to come back to Maya Caribe. Tip the staff, get your expectations in check that this isn't a 5 star resort but an incredibly cozy and authentic feeling gem and you'll have a great time.
This was my family's first trip to Mexico and we didn't know what to expect. Upon arrival we were greeted warmly and though we were too early for check in they got one of our rooms ready for us immediately and gave us our wrist bands to enjoy the bar while we waited for the other. While the property is old and a tad dated, it was clean and well maintained. The beach is fantastic with lots of loungers and nice sand. The food was great! Each day breakfast, lunch and dinner had different options and there was always something one of the pickier eaters in our group found they really liked. The staff was the highlight of the experience, everyone from roomkeepers, bartenders and even the security guards were friendly and very patient even with my very limited Spanish (most of the staff spoke better english than I do spanish) Guadalupe in particular made our time at the buffet so good. He immediately took to doting on my family each time we arrived for a meal, making sure we had everything we needed, including making sure my tequila never ran dry. At the end of the trip, him and I parted with a handshake and a hug and that alone was enough to make me want to come back to Maya Caribe. Tip the staff, get your expectations in check that this isn't a 5 star resort but an incredibly cozy and authentic feeling gem and you'll have a great time.
4
KOLTON
30 Nov 2025
·
Stayed 11 nights
The pictures are NOT AT ALL what the room looks like. Our first night there we were put into a room with no running water, bugs everywhere, i was livid and extremely upset being in a foreign country away from home in a room that clearly did not match the pictures. It took 4 hours of me complaining to expedia and to the hotel to get moved to a room with liveable conditions. They also conveniently lost our reservation stating it was an all inclusive stay so we had to shell out an EXTRA 640 usd to gain access to the food and drinks we already paid for. The resort has nothing really to do besides drink and eat. You're kind of just shoved in a corner of the hotel zone. If we come back to cancun, we will be looking else where to stay. Aside from this, i will say the kitchen staff were extremely polite and gracious people. I appreciated their service. Which is why i gave it an extra star. Overall if you book this place prepare to be disappointed, ive stayed at less than ideal properties before many times. This was the grossest. The amount we ended up spending on buying the all inclusive option AGAIN. We could have gotten a nicer, more comfortable stay at another resort.
The pictures are NOT AT ALL what the room looks like. Our first night there we were put into a room with no running water, bugs everywhere, i was livid and extremely upset being in a foreign country away from home in a room that clearly did not match the pictures. It took 4 hours of me complaining to expedia and to the hotel to get moved to a room with liveable conditions. They also conveniently lost our reservation stating it was an all inclusive stay so we had to shell out an EXTRA 640 usd to gain access to the food and drinks we already paid for. The resort has nothing really to do besides drink and eat. You're kind of just shoved in a corner of the hotel zone. If we come back to cancun, we will be looking else where to stay. Aside from this, i will say the kitchen staff were extremely polite and gracious people. I appreciated their service. Which is why i gave it an extra star. Overall if you book this place prepare to be disappointed, ive stayed at less than ideal properties before many times. This was the grossest. The amount we ended up spending on buying the all inclusive option AGAIN. We could have gotten a nicer, more comfortable stay at another resort.
4
Joel
7 Nov 2025
·
Stayed 4 nights
A few of the staff members were rude no one was ever available when you needed pool towels. The view of our room was amazing but our bathroom was leaking water from the roof in multiple spots. And they only replaced 2 towels during room service
A few of the staff members were rude no one was ever available when you needed pool towels. The view of our room was amazing but our bathroom was leaking water from the roof in multiple spots. And they only replaced 2 towels during room service
2
Jose Luis Alvarez
21 Sept 2024
·
Stayed 1 night
Big mistake staying here. I don’t recommend staying here. Staff will ask for your plate to serve again or cup to refill your bar drink. Staff is very rude and you’re limited to 2 drinks at the bar. You will be better off paying a couple bucks more and staying at a more decent hotel. Their entertainment was a pervert guy next to the tool checking out girls/women and making perverted remarks. The food does not have any flavor and nothing seemed fresh. The bar tender doesn’t not know how to make drinks. He had to constantly check his phone to see how it’s make when a drink was ordered. Room was very dirty and old. I got bitten by bed bugs. Again do yourself a favor and avoid this place!!!
Big mistake staying here. I don’t recommend staying here. Staff will ask for your plate to serve again or cup to refill your bar drink. Staff is very rude and you’re limited to 2 drinks at the bar. You will be better off paying a couple bucks more and staying at a more decent hotel. Their entertainment was a pervert guy next to the tool checking out girls/women and making perverted remarks. The food does not have any flavor and nothing seemed fresh. The bar tender doesn’t not know how to make drinks. He had to constantly check his phone to see how it’s make when a drink was ordered. Room was very dirty and old. I got bitten by bed bugs. Again do yourself a favor and avoid this place!!!
8
Juan Carlos
26 Sept 2024
·
Stayed 2 nights
SOLO UNA PERSONA DE RECEPCIÓN NO SE COMPORTO BIEN PERO DE LO DEMAS EXCELENTE
SOLO UNA PERSONA DE RECEPCIÓN NO SE COMPORTO BIEN PERO DE LO DEMAS EXCELENTE
4
Kristina
23 Feb 2023
·
Stayed 3 nights
Staff told me I could get early check in. Arrived at 11am and didn't get a room until AFTER 4pm (3 is actual check in) buffet food was TERRIBLE every meal, staff was extremely rude at the front desk, hotel worker opened my room door TWICE without even knocking and brought 2 men in to work on the balcony while my 16 year old daughter was alone and sleeping. Upon check out the front desk lady literally SCREAMED at me because we had taken our bracelets off and left them in the room. I can't stress how hungry my kids and I were. The food was NOT edible!
Staff told me I could get early check in. Arrived at 11am and didn't get a room until AFTER 4pm (3 is actual check in) buffet food was TERRIBLE every meal, staff was extremely rude at the front desk, hotel worker opened my room door TWICE without even knocking and brought 2 men in to work on the balcony while my 16 year old daughter was alone and sleeping. Upon check out the front desk lady literally SCREAMED at me because we had taken our bracelets off and left them in the room. I can't stress how hungry my kids and I were. The food was NOT edible!
8
Kirill
21 Oct 2024
·
Stayed 10 nights
Solid 3* hotel with the nicest staff you'd ever meet. From the front desk to the beach towel guy and restaurant - everyone wanted to help and make your stay pleasant!
Solid 3* hotel with the nicest staff you'd ever meet. From the front desk to the beach towel guy and restaurant - everyone wanted to help and make your stay pleasant!
10
Andrea
27 Mar 2024
·
Stayed 4 nights
The Staff is very friendly and helpful. The Mexican food is very tasty, the hotel is clean and good located. The air conditioning works very well, the beds are comfortable and the shower has a good stream of cold and hot water.
The Staff is very friendly and helpful. The Mexican food is very tasty, the hotel is clean and good located. The air conditioning works very well, the beds are comfortable and the shower has a good stream of cold and hot water.
10
Sara
7 Jan 2025
·
Stayed 7 nights
The staff were so friendly and helpful! We will definitely be back!
The staff were so friendly and helpful! We will definitely be back!
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AI-generated summary based on recent guest reviews
Location
Convenient beachfront spot close to the Isla Mujeres ferry and bus routes, making it easy to get around the Hotel Zone.
Related guest reviews
10
Martin
16 Feb 2024
·
Stayed 7 nights
muy bueno todo cerca a todo, cerca al ferry, la playa esta a pasos de las habitaciones. todo perfecto y muy recomendable.
muy bueno todo cerca a todo, cerca al ferry, la playa esta a pasos de las habitaciones. todo perfecto y muy recomendable.
10
Fabio
27 Apr 2025
·
Stayed 8 nights
Se volete un hotel che si differenzia dai mega hotel che ci sono a Cancun questo hotel messicano fa al caso vostro. Posizione perfetta. Proprio sulla playa Tortugas e a due passi per i traghetti per Isla Mujeres. Inoltre gli autobus per il centro passano dal viale davanti all'hotel e passano ogni 5 minuti, il biglietto costa 12 pesos o 1 dollaro a tratta e si paga al conducente, quindi consiglio di procurarsi pesos perche' costa meno. Ci sono 2 ristoranti fra cui scegliere e si mangia benissimo in entrambi. Menu vario con proposte internazionali che variano tutti i giorni. Bellissima la festa messicana il giovedi sera assolutamente da non perdere con allestimento nel giardino dell'hotel con chioschi di piatti tipici messicani e spettacolo di ballo e canto veramente super. Inotre abbiamo avuto un piccolo problema con la camera e la manager non ha esitato a fornirci un'altra camera.
Se volete un hotel che si differenzia dai mega hotel che ci sono a Cancun questo hotel messicano fa al caso vostro. Posizione perfetta. Proprio sulla playa Tortugas e a due passi per i traghetti per Isla Mujeres. Inoltre gli autobus per il centro passano dal viale davanti all'hotel e passano ogni 5 minuti, il biglietto costa 12 pesos o 1 dollaro a tratta e si paga al conducente, quindi consiglio di procurarsi pesos perche' costa meno. Ci sono 2 ristoranti fra cui scegliere e si mangia benissimo in entrambi. Menu vario con proposte internazionali che variano tutti i giorni. Bellissima la festa messicana il giovedi sera assolutamente da non perdere con allestimento nel giardino dell'hotel con chioschi di piatti tipici messicani e spettacolo di ballo e canto veramente super. Inotre abbiamo avuto un piccolo problema con la camera e la manager non ha esitato a fornirci un'altra camera.
10
Fernando
25 Nov 2024
·
Stayed 5 nights
Excelente hotel por el precio es mucho , la comida nos encantó muy deliciosa y el personal muy amable en todo momento te ayuden para cualquier percanse o duda y el hotel está muy céntrico de ahí sales a muchos lugares te puedes mover a muchas áreas de Cancún
Excelente hotel por el precio es mucho , la comida nos encantó muy deliciosa y el personal muy amable en todo momento te ayuden para cualquier percanse o duda y el hotel está muy céntrico de ahí sales a muchos lugares te puedes mover a muchas áreas de Cancún
8
Donatella
12 Feb 2023
·
Stayed 2 nights
A good hotel, with pools and view on the ocean. It’s really close to the ferry that brings you to isla mujeres.
A good hotel, with pools and view on the ocean. It’s really close to the ferry that brings you to isla mujeres.
8
luis angel
24 Apr 2025
·
Stayed 5 nights
Buena ubicación
Buena ubicación
8
Peter
12 Jul 2024
·
Stayed 4 nights
There was a lot to like. The food was great the people were friendly check in and check out was very easy. The ocean is wonderful the beach could probably have had a little bit of cleaning as far as removing some of the seaweed but it didn't bother us. The rooms are a little bit run down you can tell it's a little bit older Beech Motel but everything worked the other Wi-Fi was spotty. The view of the ocean however and the hammock right on the balcony with the view of the ocean more than made up for it. I'm not sure that will revisit Cancun it was fairly crowded a little more expensive than we thought, but if we did I think we might well stay the same Hotel as those flyers by Fernando was an expensive Choice with the ferry going to East Lila's it's right next to us. Food is great service is great Hotel was average but no real complaints.
There was a lot to like. The food was great the people were friendly check in and check out was very easy. The ocean is wonderful the beach could probably have had a little bit of cleaning as far as removing some of the seaweed but it didn't bother us. The rooms are a little bit run down you can tell it's a little bit older Beech Motel but everything worked the other Wi-Fi was spotty. The view of the ocean however and the hammock right on the balcony with the view of the ocean more than made up for it. I'm not sure that will revisit Cancun it was fairly crowded a little more expensive than we thought, but if we did I think we might well stay the same Hotel as those flyers by Fernando was an expensive Choice with the ferry going to East Lila's it's right next to us. Food is great service is great Hotel was average but no real complaints.
6
Yoha
26 Dec 2024
·
Stayed 2 nights
The location is great, right to the side of the ferry to Isla mujeres. The staff was really friendly! The food was fair for the price we paid. The best for our budget.
The location is great, right to the side of the ferry to Isla mujeres. The staff was really friendly! The food was fair for the price we paid. The best for our budget.
8
Olinda
3 Feb 2025
·
Stayed 2 nights
Great Location! The sea waves were not as strong as in the main Hotel Area. The view was amazing from my hotel room. Overall would stay here again.
Great Location! The sea waves were not as strong as in the main Hotel Area. The view was amazing from my hotel room. Overall would stay here again.
10
Rebecca
22 Sept 2023
·
Stayed 15 nights
The small size of the hotel was a big plus for us. We had a ground floor room with a patio overlooking the ocean. We could easily walk to food/drinks in the hotel as well as public transportation and ferry to the island.
The small size of the hotel was a big plus for us. We had a ground floor room with a patio overlooking the ocean. We could easily walk to food/drinks in the hotel as well as public transportation and ferry to the island.
6
Luis
18 Jul 2024
·
Stayed 3 nights
first hotel in Cancun, nice spot, very good beach, next to ferry station for Isla Mujeres
first hotel in Cancun, nice spot, very good beach, next to ferry station for Isla Mujeres
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AI-generated summary based on recent guest reviews
Dining
Many enjoyed the buffet plus pizza, sushi, and burger options and felt it was good value, but others found the food average or repetitive, drinks weak with limits, and venues closing around 10:30 pm.
Related guest reviews
10
Ranjan
26 Dec 2024
·
Stayed 5 nights
Great experience! If you're planning a trip to Cancun and looking for a budget-friendly, all-inclusive hotel with a private beach in the Hotel Zone, this is probably your best choice (at least in our opinion). The staff is excellent, there are plenty of food options, and the property is well-maintained and clean, creating a positive atmosphere throughout our stay. The only thing that might stand out is that the rooms could use an upgrade, but aside from that, everything else about this property is fantastic. I wanted to acknowledge all the staff members we interacted with during our stay. Since I can't remember every name, I don't want to unintentionally overlook anyone, so I’ve chosen not to list any names. However, I truly believe that, aside from the location and views, the staff is the biggest highlight of this property.
Great experience! If you're planning a trip to Cancun and looking for a budget-friendly, all-inclusive hotel with a private beach in the Hotel Zone, this is probably your best choice (at least in our opinion). The staff is excellent, there are plenty of food options, and the property is well-maintained and clean, creating a positive atmosphere throughout our stay. The only thing that might stand out is that the rooms could use an upgrade, but aside from that, everything else about this property is fantastic. I wanted to acknowledge all the staff members we interacted with during our stay. Since I can't remember every name, I don't want to unintentionally overlook anyone, so I’ve chosen not to list any names. However, I truly believe that, aside from the location and views, the staff is the biggest highlight of this property.
6
charelle
3 Jul 2024
·
Stayed 4 nights
The rooms smelled of mildew. The peacocks make noises all night in the hallways. The staff was very friendly especially Guadeloupe. He was very attentive . The pools were clean. I did yoga, it was nice but had a lot of ants that kept crawling on the mat. Played pool volleyball, I enjoyed that. I’m pescatarian the first two day there was plenty to eat off of the buffet. The last three days were disappointing because they served the same dishes for breakfast, lunch and dinner. I didn’t have many options to choose from. We tried to eat as soon as they opened up because flies were all over the food. They offer a pizza restaurant, I didn’t care for the pizza. The sushi restaurant I tried it once, they also have a restaurant with hotdogs and hamburgers, also nachos. I ate the nachos once. If you’re vegetarian or pescatarian you may not have many good choices when it comes to food. I did like the mashed potatoes and cilantro rice also the hashbrowns but the served all three only one time during our five day stay. I did like the fact that it’s a beachfront resort.
The rooms smelled of mildew. The peacocks make noises all night in the hallways. The staff was very friendly especially Guadeloupe. He was very attentive . The pools were clean. I did yoga, it was nice but had a lot of ants that kept crawling on the mat. Played pool volleyball, I enjoyed that. I’m pescatarian the first two day there was plenty to eat off of the buffet. The last three days were disappointing because they served the same dishes for breakfast, lunch and dinner. I didn’t have many options to choose from. We tried to eat as soon as they opened up because flies were all over the food. They offer a pizza restaurant, I didn’t care for the pizza. The sushi restaurant I tried it once, they also have a restaurant with hotdogs and hamburgers, also nachos. I ate the nachos once. If you’re vegetarian or pescatarian you may not have many good choices when it comes to food. I did like the mashed potatoes and cilantro rice also the hashbrowns but the served all three only one time during our five day stay. I did like the fact that it’s a beachfront resort.
10
Anis
25 Mar 2025
·
Stayed 7 nights
I liked the price and the quality of the dining options. People are weclome and professionnal. Very nice beach,
I liked the price and the quality of the dining options. People are weclome and professionnal. Very nice beach,
6
Hilary
8 Mar 2024
·
Stayed 7 nights
It was a beautiful property but because it is an older resort, the towels,where’s,pillows etc were as old! The loungers had really old cushions on them and also not enough for all to enjoy. The buffet was not good and they only place what each dish was in Spanish. Not much entertainment and also the bar shuts down at 10:30! People want to be able to dance and party a bit at the resort
It was a beautiful property but because it is an older resort, the towels,where’s,pillows etc were as old! The loungers had really old cushions on them and also not enough for all to enjoy. The buffet was not good and they only place what each dish was in Spanish. Not much entertainment and also the bar shuts down at 10:30! People want to be able to dance and party a bit at the resort
10
Daniel
9 Oct 2025
·
Stayed 6 nights
This was my family's first trip to Mexico and we didn't know what to expect. Upon arrival we were greeted warmly and though we were too early for check in they got one of our rooms ready for us immediately and gave us our wrist bands to enjoy the bar while we waited for the other. While the property is old and a tad dated, it was clean and well maintained. The beach is fantastic with lots of loungers and nice sand. The food was great! Each day breakfast, lunch and dinner had different options and there was always something one of the pickier eaters in our group found they really liked. The staff was the highlight of the experience, everyone from roomkeepers, bartenders and even the security guards were friendly and very patient even with my very limited Spanish (most of the staff spoke better english than I do spanish) Guadalupe in particular made our time at the buffet so good. He immediately took to doting on my family each time we arrived for a meal, making sure we had everything we needed, including making sure my tequila never ran dry. At the end of the trip, him and I parted with a handshake and a hug and that alone was enough to make me want to come back to Maya Caribe. Tip the staff, get your expectations in check that this isn't a 5 star resort but an incredibly cozy and authentic feeling gem and you'll have a great time.
This was my family's first trip to Mexico and we didn't know what to expect. Upon arrival we were greeted warmly and though we were too early for check in they got one of our rooms ready for us immediately and gave us our wrist bands to enjoy the bar while we waited for the other. While the property is old and a tad dated, it was clean and well maintained. The beach is fantastic with lots of loungers and nice sand. The food was great! Each day breakfast, lunch and dinner had different options and there was always something one of the pickier eaters in our group found they really liked. The staff was the highlight of the experience, everyone from roomkeepers, bartenders and even the security guards were friendly and very patient even with my very limited Spanish (most of the staff spoke better english than I do spanish) Guadalupe in particular made our time at the buffet so good. He immediately took to doting on my family each time we arrived for a meal, making sure we had everything we needed, including making sure my tequila never ran dry. At the end of the trip, him and I parted with a handshake and a hug and that alone was enough to make me want to come back to Maya Caribe. Tip the staff, get your expectations in check that this isn't a 5 star resort but an incredibly cozy and authentic feeling gem and you'll have a great time.
8
Mariya
10 Mar 2025
·
Stayed 1 night
Mexican restaurant was amazing, breakfast buffet was wonderful Parking is available Rooms are dated, because of the food and price would stay again
Mexican restaurant was amazing, breakfast buffet was wonderful Parking is available Rooms are dated, because of the food and price would stay again
2
Jose Luis Alvarez
21 Sept 2024
·
Stayed 1 night
Big mistake staying here. I don’t recommend staying here. Staff will ask for your plate to serve again or cup to refill your bar drink. Staff is very rude and you’re limited to 2 drinks at the bar. You will be better off paying a couple bucks more and staying at a more decent hotel. Their entertainment was a pervert guy next to the tool checking out girls/women and making perverted remarks. The food does not have any flavor and nothing seemed fresh. The bar tender doesn’t not know how to make drinks. He had to constantly check his phone to see how it’s make when a drink was ordered. Room was very dirty and old. I got bitten by bed bugs. Again do yourself a favor and avoid this place!!!
Big mistake staying here. I don’t recommend staying here. Staff will ask for your plate to serve again or cup to refill your bar drink. Staff is very rude and you’re limited to 2 drinks at the bar. You will be better off paying a couple bucks more and staying at a more decent hotel. Their entertainment was a pervert guy next to the tool checking out girls/women and making perverted remarks. The food does not have any flavor and nothing seemed fresh. The bar tender doesn’t not know how to make drinks. He had to constantly check his phone to see how it’s make when a drink was ordered. Room was very dirty and old. I got bitten by bed bugs. Again do yourself a favor and avoid this place!!!
8
Oliver
24 Mar 2025
·
Stayed 4 nights
Nice place on the beach with good food options. Would visit again.
Nice place on the beach with good food options. Would visit again.
10
JOHANNA PAOLA
6 Jan 2024
·
Stayed 5 nights
Es un excelente lugar en relación calidad precio. El buffet es variado y la comida buena, la atención del personal es lo mejor, son muy atentos. Hay todos los servicios, la playa es hermosa, piscinas y el bar sirve bebidas buenas así como snacks. Tuvimos el mejor año nuevo con una fiesta hermosa y parrillada argentina, se esmeran porque el huésped se sienta bien. El parque acuático es una actividad muy divertida en familia. Lo único que no me gustó fue el aseo en las duchas, podría mejorar bastante ese aspecto.
Es un excelente lugar en relación calidad precio. El buffet es variado y la comida buena, la atención del personal es lo mejor, son muy atentos. Hay todos los servicios, la playa es hermosa, piscinas y el bar sirve bebidas buenas así como snacks. Tuvimos el mejor año nuevo con una fiesta hermosa y parrillada argentina, se esmeran porque el huésped se sienta bien. El parque acuático es una actividad muy divertida en familia. Lo único que no me gustó fue el aseo en las duchas, podría mejorar bastante ese aspecto.
6
Kristine Maureen
3 Apr 2025
·
Stayed 5 nights
The area by the water was beautiful, definitely a smaller resort which was nice! Rooms were ok definitely needing renovations especially the washrooms. Room service was inconsistent regarding filling supplies the soap toilet paper etc. also inconsistent on times when room service comes. Food and drinks were great options for local food and American food which was liked
The area by the water was beautiful, definitely a smaller resort which was nice! Rooms were ok definitely needing renovations especially the washrooms. Room service was inconsistent regarding filling supplies the soap toilet paper etc. also inconsistent on times when room service comes. Food and drinks were great options for local food and American food which was liked
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AI-generated summary based on recent guest reviews
4
Kristina
23 Feb 2023
·
Stayed 3 nights
Staff told me I could get early check in. Arrived at 11am and didn't get a room until AFTER 4pm (3 is actual check in) buffet food was TERRIBLE every meal, staff was extremely rude at the front desk, hotel worker opened my room door TWICE without even knocking and brought 2 men in to work on the balcony while my 16 year old daughter was alone and sleeping. Upon check out the front desk lady literally SCREAMED at me because we had taken our bracelets off and left them in the room. I can't stress how hungry my kids and I were. The food was NOT edible!
Staff told me I could get early check in. Arrived at 11am and didn't get a room until AFTER 4pm (3 is actual check in) buffet food was TERRIBLE every meal, staff was extremely rude at the front desk, hotel worker opened my room door TWICE without even knocking and brought 2 men in to work on the balcony while my 16 year old daughter was alone and sleeping. Upon check out the front desk lady literally SCREAMED at me because we had taken our bracelets off and left them in the room. I can't stress how hungry my kids and I were. The food was NOT edible!
8
Donatella
12 Feb 2023
·
Stayed 2 nights
A good hotel, with pools and view on the ocean. It’s really close to the ferry that brings you to isla mujeres.
A good hotel, with pools and view on the ocean. It’s really close to the ferry that brings you to isla mujeres.
6
Barry
9 Feb 2023
·
Stayed 6 nights
They offer a free water park but the hotel staff never new if it would be open as it was beautiful 5 out of 6 days we were there only the last day was raining and the water park NEVER opened.
They offer a free water park but the hotel staff never new if it would be open as it was beautiful 5 out of 6 days we were there only the last day was raining and the water park NEVER opened.
10
MANUEL AUGUSTO
27 Jan 2023
·
Stayed 2 nights
En general todo esta excelente, comida, bebidas, espacio de descanso, diversión etc. El único problema, no de las instalaciones, el servicio de taxis, muy caro, no te quieren llevar al hotel o al aerepuerto, es muy desgasrante esta situación.
En general todo esta excelente, comida, bebidas, espacio de descanso, diversión etc. El único problema, no de las instalaciones, el servicio de taxis, muy caro, no te quieren llevar al hotel o al aerepuerto, es muy desgasrante esta situación.
FAQs about Hotel Maya Caribe Faranda Cancún
Is parking available at the property?
Free self-parking is available on-site.
Is breakfast offered, and what are the details?
Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee, approximately USD 165 for adults and USD 100 for children.
Are pets allowed at the property?
Pets are not allowed at the property, but service animals are exempt.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 10:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request.
Is there an airport shuttle service available?
A roundtrip airport shuttle is available for a surcharge. Guests can arrange the transfer through the property.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms.
What is the location of the property in relation to key landmarks?
The property is located in Cancun's Zona Hotelera, a 4-minute walk from Tortuga Beach and 11 minutes from Langosta Beach. It is 3.9 mi from La Isla Shopping Mall and 8.2 mi from Delfines Beach.
Does the property have a swimming pool?
Yes, there are 3 outdoor swimming pools available, with access from 8:00 AM to 8:00 PM.
What are the policies for guests staying with children?
Children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
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December 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-05: 80.22806973953246USD
- 2026-11-06: 68.71808430175781USD
- 2026-11-07: 69.33092963562011USD
- 2026-11-08: 92.13369976119995USD
- 2026-11-09: 69.66009480972289USD
- 2026-11-10: 69.64669830474853USD
- 2026-11-11: 69.66009480972289USD
- 2026-11-12: 69.64669830474853USD
- 2026-11-13: 74.70353357391357USD
- 2026-11-14: 74.70353357391357USD
- 2026-11-15: 69.70404063301086USD
- 2026-11-16: 74.70353357391357USD
- 2026-11-17: 69.77657021484374USD
- 2026-11-18: 74.70353357391357USD
- 2026-11-19: 69.77657021484374USD
- 2026-11-20: 68.43471539115906USD
- 2026-11-21: 71.70582895126343USD
- 2026-11-22: 68.43471539115906USD
- 2026-11-23: 71.70582895126343USD
- 2026-11-24: 67.09285630378723USD
- 2026-11-25: 71.70582895126343USD
- 2026-11-26: NO DATA
- 2026-11-27: NO DATA
- 2026-11-28: NO DATA
- 2026-11-29: 69.25588021469116USD
- 2026-11-30: 65.75100148010253USD
- 2026-12-01: 77.68131825027466USD
- 2026-12-02: 73.78872538986205USD
- 2026-12-03: 96.71414473953246USD
- 2026-12-04: 96.71414473953246USD
- 2026-12-05: 96.55720694351196USD
- 2026-12-06: 70.70991264686585USD
- 2026-12-07: 70.70991264686585USD
- 2026-12-08: 70.70991264686585USD
- 2026-12-09: 71.70582895126343USD
- 2026-12-10: 67.09285630378723USD
- 2026-12-11: 70.70991264686585USD
- 2026-12-12: 67.09285630378723USD
- 2026-12-13: 67.09285630378723USD
- 2026-12-14: 71.70582895126343USD
- 2026-12-15: 70.70991264686585USD
- 2026-12-16: 67.09285630378723USD
- 2026-12-17: 70.70991264686585USD
- 2026-12-18: 70.70991264686585USD
- 2026-12-19: 67.09285630378723USD
- 2026-12-20: 70.70991264686585USD
- 2026-12-21: 122.49745388336181USD
- 2026-12-22: 122.49745388336181USD
- 2026-12-23: 122.49745388336181USD
- 2026-12-24: 168.45304284820554USD
- 2026-12-25: 159.69442324523925USD
- 2026-12-26: 162.36471933288573USD
- 2026-12-27: 172.3230552215576USD
- 2026-12-28: 174.12565686798095USD
- 2026-12-29: 175.25103150482175USD
- 2026-12-30: 175.25103150482175USD
- 2026-12-31: NO DATA
- 2027-01-01: 197.3005871887207USD
- 2027-01-02: 109.14224698257445USD
- 2027-01-03: 101.58325839157104USD
- 2027-01-04: 100.68103661193847USD
- 2027-01-05: 101.58325839157104USD
Check-in time starts at15:00Check-in time ends at22:00Check-out time ends at12:00
Age Requirements
Minimum age to check in is 18 years old
Pets
Service animals not allowed;Pets not allowed;
Front Desk Services
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room; Children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding;
Dining
Satisfy your appetite with Mexican cuisine at Cielito Lindo, a beachfront restaurant which features a bar/lounge and an ocean view. Dining is also available at the coffee shop/cafe. Wrap up your day with a drink at the beach bar. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.Fee for buffet breakfast: approximately USD 16 for adults and USD 8 for children;
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: USD 4.66 per accommodation, per night
Popular amenities
Airport shuttle
Restaurant
Swimming pool
Fitness room/Gym
Room service
High-speed internet
Activities
Fitness room/Gym
Swimming pool
Tennis courts
Private beach
Garden
Scuba diving
Water activities
Playground
Child pool
Pool outdoor
General
Room service
Restaurant
Massage/Beauty centre
Air conditioned
Cable/Satellite TV
TV
Massage
Spa & wellness centre
Shower
Services
Concierge
Tour desk
24-hour reception
Currency exchange
Multilingual staff
Safe-deposit box
Porters
Meeting rooms
Photocopier
Ticket service
Luggage storage
Self laundry
Internet
High-speed internet
Parking
Airport shuttle