Park Royal Beach Cancun - All Inclusive
US$176
/ night
Avg. for September
Prices for Park Royal Beach Cancun - All Inclusive
Select dates to see prices and availability
US$176
/ night
Avg. for September
Monthly average prices
Nightly prices at Park Royal Beach Cancun - All Inclusive average US$175 in the cheapest month (October) and US$298 in the most expensive month (January), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$298 |
| February | US$268 |
| March | US$268 |
| April | US$245 |
| May | US$231 |
| June | US$203 |
| July | US$234 |
| August | US$214 |
| September | US$176 |
| October | US$175 |
| November | US$207 |
| December | US$295 |
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F
M
A
M
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Sept · US$176
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Most expensive: January (~US$298)
Cheapest: October (~US$175)
About this property
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a waterslide, and a fitness center. This property also features complimentary wireless inte...
Amenities
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a waterslide, and a fitness center. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Dining
Satisfy your appetite at La Veranda, one of the property's 2 restaurants. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Rooms
Make yourself at home in one of the 309 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Location
With a stay at Park Royal Beach Cancun - All Inclusive in Cancun (Zona Hotelera), you'll be a 3-minute walk from La Isla Shopping Mall and 9 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. This all-inclusive property is 4.8 mi (7.7 km) from Delfines Beach and 17.3 mi (27.8 km) from Moon Palace Golf Club.
What's nearby
Nichupté Lagoon(0.1 Miles)
La Isla Shopping Mall(0.2 Miles)
Isla Dorada(0.2 Miles)
El Sol de Cancun(0.2 Miles)
Tequila Museum(0.3 Miles)
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park(0.5 Miles)
Kukulcan Plaza Shopping Mall(0.7 Miles)
Marlin Beach(0.8 Miles)
Hotel Zone Beaches(0.8 Miles)
Luxury Avenue Shopping Mall(0.9 Miles)
Ballenas Beach(1.5 Miles)
Chac Mool Beach(1.6 Miles)
Forum By The Sea Mall(1.9 Miles)
Forum Beach(1.9 Miles)
Cancun Convention Center(2 Miles)
Cancun Intl. Airport (CUN)(12.7 Miles)
Tulum Intl. Airport (TQO)(107.9 Miles)
Parking
Restaurant
Swimming pool
Babysitting/Child services
Tour desk
Dry cleaning
Location
Kukulcan Blvd., Km. 12.5, Lote 18, Fracc. 1-B, Zona Hotelera
Nichupté Lagoon (0.1 Miles)
La Isla Shopping Mall (0.2 Miles)
Isla Dorada (0.2 Miles)
El Sol de Cancun (0.2 Miles)
Tequila Museum (0.3 Miles)
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park (0.5 Miles)
Room options
6
Deluxe Superior
Room details
2 Double Beds
Sleeps 4
388 ft²
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
5
Deluxe King
Room details
1 Extra-Large Double Bed
Sleeps 2
388 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
13
Family Suite with Terrace Ocean Front
Room details
2 Double Beds
and 1 Sofa Bed
Sleeps 6
1216 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)Plunge Pool
7
Honeymoon Room
Room details
1 Extra-Large Double Bed
Sleeps 2
883 ft²
Air ConditioningWi-Fi (Free)Private BathroomPlunge Pool
15
Family Suite with Terrace
Room details
2 Double Beds
and 1 Sofa Bed
Sleeps 6
1216 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)Plunge Pool
8
Family Suite
Room details
2 Double Beds
and 1 Sofa Bed
Sleeps 6
796 ft²
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
5
Deluxe Double
Room details
2 Double Beds
Sleeps 4
387 ft²
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
11
Family Suite with Balcony
Room details
2 Double Beds
and 1 Sofa Bed
Sleeps 6
797 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
Guest reviews of Park Royal Beach Cancun - All Inclusive
7.4
Good
Based on 1,125 verified reviews
Who stays here?
Business
1%
Couple
41%
Family
41%
Group
14%
What guests think
AI-generated summary based on recent guest reviews
At Park Royal Beach Cancun - All Inclusive, travellers often praise the friendly staff, family-focused atmosphere, and beautiful beachfront location opposite La Isla mall, while noting dated facilities and operational hiccups that affect comfort and convenience.
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What guests think
At Park Royal Beach Cancun - All Inclusive, travellers often praise the friendly staff, family-focused atmosphere, and beautiful beachfront location opposite La Isla mall, while noting dated facilities and operational hiccups that affect comfort and convenience.
Food and drinks receive mixed feedback, with many calling the buffet average and restaurant reservations hard to secure via the app. Rooms range from spacious family suites with views to dated spaces with hard beds, musty odors, AC or hot-water issues, and occasional leaks. Expect a budget-friendly, family-oriented stay in a prime spot with standout staff but uneven consistency.
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AI-generated summary based on recent guest reviews
Facilities
Beachfront setting with a kids’ water park and a rooftop bar; some guests enjoy the compact layout. Pools are small and get crowded with limited loungers, and the few elevators are slow or out of service at times.
Related guest reviews
6
Ali
11 Apr 2025
·
Stayed 3 nights
The only thing we did not like in this place was the small pool.
The only thing we did not like in this place was the small pool.
8
Rob
28 Jan 2025
·
Stayed 3 nights
Good older resort that could use a renovation. Food was better than expected but lacked flavor. Room was below average but goal was not spend too much timw there. Beach and bars were great.
Good older resort that could use a renovation. Food was better than expected but lacked flavor. Room was below average but goal was not spend too much timw there. Beach and bars were great.
10
Nichole
29 Jul 2025
·
Stayed 7 nights
We were a family from the USA and I enjoyed staying in a Hotel where we were the minorities. We felt like we were at someone else’s family reunion the week we were there. We absolutely loved the energy and excitement for all the things going on. We were not there for the pool but the beach and it was beautiful. Lots of space and room to spread out with plenty of chairs The pool was small and crowded and people woke up early to save their spots. We didn’t care because it is not where we wanted to be. We ate at the buffet the whole time, because we were too lazy to make reservations. We loved the buffet and were happy with the options. We aren’t resort life people. So we weren’t there a lot. So it met our needs and was a good price for an all inclusive to be able to go on excursions and explore the area.
We were a family from the USA and I enjoyed staying in a Hotel where we were the minorities. We felt like we were at someone else’s family reunion the week we were there. We absolutely loved the energy and excitement for all the things going on. We were not there for the pool but the beach and it was beautiful. Lots of space and room to spread out with plenty of chairs The pool was small and crowded and people woke up early to save their spots. We didn’t care because it is not where we wanted to be. We ate at the buffet the whole time, because we were too lazy to make reservations. We loved the buffet and were happy with the options. We aren’t resort life people. So we weren’t there a lot. So it met our needs and was a good price for an all inclusive to be able to go on excursions and explore the area.
4
Christopher Blaine
23 Jun 2025
·
Stayed 10 nights
Great property location. Staff and management were amazing. Food was terrible to the point we ate off the resort more than we ate on the resort. Pools were very small and only stayed open until 8:00pm. The swim up bar was in the "family/kids pool" instead of the adult pool. There wasnt many pool loungers and guests had to be up by sunrise to save any seats for the day. Alcohol was watered down and only beer of choice was dos equis... (not good). Beds were hard as rocks. Bathrooms had mold in the shower and on the wall. Hot water did not work in our shower. Time share personelle are everywhere, relentlessly pushy and make it difficult to enjoy your vacation. Park Royal website states the hotel has laundry facilities and this is false. No microwave in room. Mini fridge doesnt keep drinks cold. I will not be returning to this resort and i would not recommend it to other travelers.
Great property location. Staff and management were amazing. Food was terrible to the point we ate off the resort more than we ate on the resort. Pools were very small and only stayed open until 8:00pm. The swim up bar was in the "family/kids pool" instead of the adult pool. There wasnt many pool loungers and guests had to be up by sunrise to save any seats for the day. Alcohol was watered down and only beer of choice was dos equis... (not good). Beds were hard as rocks. Bathrooms had mold in the shower and on the wall. Hot water did not work in our shower. Time share personelle are everywhere, relentlessly pushy and make it difficult to enjoy your vacation. Park Royal website states the hotel has laundry facilities and this is false. No microwave in room. Mini fridge doesnt keep drinks cold. I will not be returning to this resort and i would not recommend it to other travelers.
8
Rebecca Rachel
8 Nov 2025
·
Stayed 10 nights
The staff and the beach made this the trip the most enjoyable. We had an amazing experience at this resort mostly because of the staff. The waiters: Gustavo, Felix, Manuel and captain Miguel at the Veranda made meals something to look forward to and at the Coco pool bar: Yolanda and Arturo were on the ball keeping our drinks flowing for 10 days straight. We hugged and laughed together and said our goodbyes and we would go back just because of them. However, the beds are seriously horrible and dished that I woke up bruised on my hips and my shoulders were so sore I had to get a massage halfway through our stay. The power went out for almost 24 hours and they didn’t offer any kind of light for the evening or a discount. Tho we didn’t ask for one I feel they could’ve at least offered flashlights. The activities and dances etc were great but the roof top bar was seriously lacking. I expected an actual bar not a rooftop lobby. Would we choose this resort next time?…. No I would be willing to spend a little more for the quality of the rooms. The couches were not clean and stained, we had to use the L shaped couch in the family suite for a family of 5 and had to go request bedding for our kids which we didn’t receive 2 sheets only one for one kid. And one blanket. It’s a good thing we found a spare in the closet. It took 3 days before room service left enough bedding and we tipped the house cleaners daily. The staff are the only thing about that resort that make it’s enjoyable.
The staff and the beach made this the trip the most enjoyable. We had an amazing experience at this resort mostly because of the staff. The waiters: Gustavo, Felix, Manuel and captain Miguel at the Veranda made meals something to look forward to and at the Coco pool bar: Yolanda and Arturo were on the ball keeping our drinks flowing for 10 days straight. We hugged and laughed together and said our goodbyes and we would go back just because of them. However, the beds are seriously horrible and dished that I woke up bruised on my hips and my shoulders were so sore I had to get a massage halfway through our stay. The power went out for almost 24 hours and they didn’t offer any kind of light for the evening or a discount. Tho we didn’t ask for one I feel they could’ve at least offered flashlights. The activities and dances etc were great but the roof top bar was seriously lacking. I expected an actual bar not a rooftop lobby. Would we choose this resort next time?…. No I would be willing to spend a little more for the quality of the rooms. The couches were not clean and stained, we had to use the L shaped couch in the family suite for a family of 5 and had to go request bedding for our kids which we didn’t receive 2 sheets only one for one kid. And one blanket. It’s a good thing we found a spare in the closet. It took 3 days before room service left enough bedding and we tipped the house cleaners daily. The staff are the only thing about that resort that make it’s enjoyable.
10
Rudy
2 Aug 2025
·
Stayed 2 nights
Rooftop bar at night had excellent views of the surrounding areas, night time party below was fun. Beach area was really nice as well. They had lounge chairs, cabanas and beach volleyball set up on beautiful white sand. The staff were super friendly and helpful, even with limited Spanish capability.
Rooftop bar at night had excellent views of the surrounding areas, night time party below was fun. Beach area was really nice as well. They had lounge chairs, cabanas and beach volleyball set up on beautiful white sand. The staff were super friendly and helpful, even with limited Spanish capability.
6
Ryan
1 Sept 2025
·
Stayed 3 nights
The room was very clean and tidy every day when we returned. The property was small, it’s not a large resort. The staff were very friendly and helpful. The food is where it lacked for me. There weren’t enough options at the buffet, to schedule a dinner reservation, it literally had to be within minutes of when the time slot opened, and if you didn’t get it within those few minutes, you were out of luck. The Mexican food isn’t what we expected for it being from Mexico. The over all resort was clean, no problems there. The lobby has no AC, so you’re dripping sweat when you’re in there for their night entertainment, which lacks. If you want a night life at your resort, this isn’t the place to stay. Their roof top bar is pretty, but not a place for dancing. It was more relaxing than a club type of atmosphere. There isn’t a 24/7 snack option either. So once the restaurants close, you’re out of luck if you want to get something to eat. The bus stop to visit local areas and restaurants is close, which makes transportation easy. The mall is literally right in front of this resort as well which is nice.
The room was very clean and tidy every day when we returned. The property was small, it’s not a large resort. The staff were very friendly and helpful. The food is where it lacked for me. There weren’t enough options at the buffet, to schedule a dinner reservation, it literally had to be within minutes of when the time slot opened, and if you didn’t get it within those few minutes, you were out of luck. The Mexican food isn’t what we expected for it being from Mexico. The over all resort was clean, no problems there. The lobby has no AC, so you’re dripping sweat when you’re in there for their night entertainment, which lacks. If you want a night life at your resort, this isn’t the place to stay. Their roof top bar is pretty, but not a place for dancing. It was more relaxing than a club type of atmosphere. There isn’t a 24/7 snack option either. So once the restaurants close, you’re out of luck if you want to get something to eat. The bus stop to visit local areas and restaurants is close, which makes transportation easy. The mall is literally right in front of this resort as well which is nice.
6
Anahita
1 Apr 2025
·
Stayed 6 nights
The seefood restaurant had an awful food . The room shower was so weak . No balcony . The buffet was ok and the 2 restaurants Mexican and Italian were ok . Adult pool was so small . Very average and seaweeds in front of hotel would not be cleaned .
The seefood restaurant had an awful food . The room shower was so weak . No balcony . The buffet was ok and the 2 restaurants Mexican and Italian were ok . Adult pool was so small . Very average and seaweeds in front of hotel would not be cleaned .
6
Patricia
20 Jul 2025
·
Stayed 7 nights
Staff was friendly and rooms were clean but there was very few pool seating available, only 1 small pool for all ages, and it was really hard to make reservations for the restaurants. Sometimes the bars/restaurants seemed understaffed and it would take a while to get food/drinks.
Staff was friendly and rooms were clean but there was very few pool seating available, only 1 small pool for all ages, and it was really hard to make reservations for the restaurants. Sometimes the bars/restaurants seemed understaffed and it would take a while to get food/drinks.
10
Asel
5 Apr 2025
·
Stayed 4 nights
The beach was absolutely stunning! Property is well maintained, taken care of very well. There is a night bar on the open terrace at the top of the hotel, two pools for adults and one for young kids. There are Mayan ruins on the hotel’s grounds - so unique! Friendly and helpful staff which makes your holidays great!
The beach was absolutely stunning! Property is well maintained, taken care of very well. There is a night bar on the open terrace at the top of the hotel, two pools for adults and one for young kids. There are Mayan ruins on the hotel’s grounds - so unique! Friendly and helpful staff which makes your holidays great!
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AI-generated summary based on recent guest reviews
Cleanliness
Feedback varies: many found rooms and grounds clean, while others reported musty odors, stained furniture, dirty public bathrooms or pools, and occasional pests. Housekeeping consistency and maintenance standards appear uneven.
Related guest reviews
2
Simran
8 May 2025
·
Stayed 4 nights
Booked 6 rooms here for a family holiday and found cockroaches in 3 of the rooms. Hotel is not well kept and unclean. Room size is good but bathrooms were leaking. Staff were generally unhelpful except for Carlos. Buffet food was terrible. Mexican restaurant food was average and service was good. Pools and pool area were dirty also.
Booked 6 rooms here for a family holiday and found cockroaches in 3 of the rooms. Hotel is not well kept and unclean. Room size is good but bathrooms were leaking. Staff were generally unhelpful except for Carlos. Buffet food was terrible. Mexican restaurant food was average and service was good. Pools and pool area were dirty also.
10
Adeline
8 Aug 2025
·
Stayed 7 nights
The place is clean and neat .
The place is clean and neat .
4
Vince
19 Apr 2025
·
Stayed 7 nights
The buffet was the worst. We saw a cockroach in the lobby. We had to switch rooms, the cushions on the chairs were badly stained, the lampshade in the bedroom had rust color stains on it. Staff came into our room one day, to spray some chemical along the base. Had no idea what it was but was told they were praying for some sort of ant. We never saw any bugs in the room so I thought that was odd. We’ve come to Cancun for years and that was the first time that ever happened. Cleaning of the rooms was not great. We were always short of towels, They never gave clean coffee mugs after being used, never swept the floor, There was an ironing board but no iron. Quite quite a few of the Pool and beach chairs
The buffet was the worst. We saw a cockroach in the lobby. We had to switch rooms, the cushions on the chairs were badly stained, the lampshade in the bedroom had rust color stains on it. Staff came into our room one day, to spray some chemical along the base. Had no idea what it was but was told they were praying for some sort of ant. We never saw any bugs in the room so I thought that was odd. We’ve come to Cancun for years and that was the first time that ever happened. Cleaning of the rooms was not great. We were always short of towels, They never gave clean coffee mugs after being used, never swept the floor, There was an ironing board but no iron. Quite quite a few of the Pool and beach chairs
4
Oscar Miguel Leon
15 Jun 2025
·
Stayed 4 nights
The lobby was pretty. The location of the resort is pretty nice since it’s walking distance from la isla (the mall.) We didn’t like that our room had two ceiling leeks. One outside the bathroom and once inside the bathroom. The windows didn’t open at all. The head boards of our bed were moldy. I didn’t have a chance to take any pictures because we actually avoided being in our room most of the day. The staff and everyone was pretty nice and helpful.
The lobby was pretty. The location of the resort is pretty nice since it’s walking distance from la isla (the mall.) We didn’t like that our room had two ceiling leeks. One outside the bathroom and once inside the bathroom. The windows didn’t open at all. The head boards of our bed were moldy. I didn’t have a chance to take any pictures because we actually avoided being in our room most of the day. The staff and everyone was pretty nice and helpful.
10
Bianca
27 Sept 2025
·
Stayed 4 nights
Clean
Clean
4
kathy
22 Jul 2025
·
Stayed 7 nights
This property is at an excellent location. Right across from the mall. However, the room is old and very dirty, AC is mess up, pool is packed and dirty. Kiddie pool is super dirty with cloudy water. Public restroom was the worst with the smell of sewerage. Food and drink was not good. We spent a ton of money eating out although we paid to stay at an all inclusive resort. Very little selection at the buffet mostly vegetables. The other restaurants are hard to get in. No time slot available for reservation. Menu stay the same every day. Food served very slow. That’s why they couldnt accomodate all guests. I do like that they offered a breakfast box in case we had to go on an early excursion. I love our concierge Juan carlos. he was the only one that made our stay more enjoyable. He helped us in every way he could and check on us everyday to see if we need anything. Very good man.
This property is at an excellent location. Right across from the mall. However, the room is old and very dirty, AC is mess up, pool is packed and dirty. Kiddie pool is super dirty with cloudy water. Public restroom was the worst with the smell of sewerage. Food and drink was not good. We spent a ton of money eating out although we paid to stay at an all inclusive resort. Very little selection at the buffet mostly vegetables. The other restaurants are hard to get in. No time slot available for reservation. Menu stay the same every day. Food served very slow. That’s why they couldnt accomodate all guests. I do like that they offered a breakfast box in case we had to go on an early excursion. I love our concierge Juan carlos. he was the only one that made our stay more enjoyable. He helped us in every way he could and check on us everyday to see if we need anything. Very good man.
6
Victor
24 May 2025
·
Stayed 4 nights
Hotel pequeño a comparacion de los demas alrededor. Precio calidad esta bien. Instalaciones 7/10 Mi cuarto el 2129 nunca sirvio el aire acondicionado, lo reporte varias veces y no me dieron solucion. Siempre se mantuvo en 24 grados. Regadera no tenia presion de agua. Agua caliente bien. El cuarto olia a humedo/orines. Al llegar no tenia el frigobar surtido, lo tuve que pedir. Las almohadas muy incomodas, colchones bien. Comida 7/10 En un desayuno me dieron frijoles perdidos, me causo diarrea. El restaurant pescador no tenia AC, muy caluroso, no comias agusto. Para reservar para la cena es hasta las 4pm por la app, y estaba fallando, solo 1 dia nos anotaron, los demas dias nos decian que no habia espacio y habia mesas vacias. Comida en general regular. Bebidas 10/10 Buena atencion de bartenders. Alberca grande cierra a las 8 pm asi como los bares de alrededor. El bar de la alberca de adultos cierra a las 6. Deberian de extender la hora de cierre. Albercas muy sucias, falta de limpieza entre horas. Baños de albercas apestaban demasiado, no les dan limpieza durante el dia. Cuarto 2125 Sin luz en el baño.
Hotel pequeño a comparacion de los demas alrededor. Precio calidad esta bien. Instalaciones 7/10 Mi cuarto el 2129 nunca sirvio el aire acondicionado, lo reporte varias veces y no me dieron solucion. Siempre se mantuvo en 24 grados. Regadera no tenia presion de agua. Agua caliente bien. El cuarto olia a humedo/orines. Al llegar no tenia el frigobar surtido, lo tuve que pedir. Las almohadas muy incomodas, colchones bien. Comida 7/10 En un desayuno me dieron frijoles perdidos, me causo diarrea. El restaurant pescador no tenia AC, muy caluroso, no comias agusto. Para reservar para la cena es hasta las 4pm por la app, y estaba fallando, solo 1 dia nos anotaron, los demas dias nos decian que no habia espacio y habia mesas vacias. Comida en general regular. Bebidas 10/10 Buena atencion de bartenders. Alberca grande cierra a las 8 pm asi como los bares de alrededor. El bar de la alberca de adultos cierra a las 6. Deberian de extender la hora de cierre. Albercas muy sucias, falta de limpieza entre horas. Baños de albercas apestaban demasiado, no les dan limpieza durante el dia. Cuarto 2125 Sin luz en el baño.
8
Nicole
18 Nov 2024
·
Stayed 3 nights
The resort was one of the cleanest we've been to. Typical swim up bars have slime/mold but this one was CLEAN. THE entire resort was. Staff was superb and provided everything we needed. Buffet was average, not mind blowing but you will never go hungry. Enjoyed the restaurants. My only complaint was the bars each had a drink menu on the resort app. Multiple times they didnt know the drink or have the ingredients... so either fixing that or removing the menu would be good. Overall enjoyed our stay
The resort was one of the cleanest we've been to. Typical swim up bars have slime/mold but this one was CLEAN. THE entire resort was. Staff was superb and provided everything we needed. Buffet was average, not mind blowing but you will never go hungry. Enjoyed the restaurants. My only complaint was the bars each had a drink menu on the resort app. Multiple times they didnt know the drink or have the ingredients... so either fixing that or removing the menu would be good. Overall enjoyed our stay
10
Abe Abraham
6 May 2025
·
Stayed 5 nights
Very clean and the staff hospitality is excellent...recommend it to anyone...
Very clean and the staff hospitality is excellent...recommend it to anyone...
4
Alexi V
19 Apr 2025
·
Stayed 7 nights
This resort has a beautiful location. Its beachfront and steps away form the beautiful ocean. With that said we did not have a food check in process. They said they’d let us know when our room was ready by 3 pm and they did not. We went to front desk at 5 and asked about our room, was told that it was ready. Said they don’t notify guests. We found cockroaches in our room the third night. My sister had to have rooms switched because AC wasn’t working and they wouldn’t have someone to fix it right away. It’s an all inclusive, our expectations for the food were not high however we on different occasions we found our chicken was raw and on a different occasion hair in my daughter’s food. There were more bumps along our stay but the ones mentioned were the top bad ones. The resort itself is pretty nice and again the location is great but keep in mind what you might experience along the way.
This resort has a beautiful location. Its beachfront and steps away form the beautiful ocean. With that said we did not have a food check in process. They said they’d let us know when our room was ready by 3 pm and they did not. We went to front desk at 5 and asked about our room, was told that it was ready. Said they don’t notify guests. We found cockroaches in our room the third night. My sister had to have rooms switched because AC wasn’t working and they wouldn’t have someone to fix it right away. It’s an all inclusive, our expectations for the food were not high however we on different occasions we found our chicken was raw and on a different occasion hair in my daughter’s food. There were more bumps along our stay but the ones mentioned were the top bad ones. The resort itself is pretty nice and again the location is great but keep in mind what you might experience along the way.
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AI-generated summary based on recent guest reviews
Rooms
Family suites are spacious with good views, and some include terrace splash pools. However, rooms feel dated with very firm beds, intermittent AC or hot water and periodic leaks, and occasional road noise in some locations.
Related guest reviews
6
Sarah
27 Feb 2025
·
Stayed 7 nights
me and my family had a great time! the room was spacious and the balcony was very big. the staff was very friendly and attentive and the room service was on time everyday. the only thing was the smell in the rooms sometimes. other than that, its a great place to stay.
me and my family had a great time! the room was spacious and the balcony was very big. the staff was very friendly and attentive and the room service was on time everyday. the only thing was the smell in the rooms sometimes. other than that, its a great place to stay.
8
Jacquelyn Gabrielle
15 Jul 2025
·
Stayed 5 nights
Rooms are nice and plenty of room. Making reservations for dinner was very easy. Buffett
Rooms are nice and plenty of room. Making reservations for dinner was very easy. Buffett
8
Dudy
2 Sept 2025
·
Stayed 4 nights
I stayed at the resort for 4 nights and had a great time, it is great value and the location is fantastic. There was an unfortunate event where the staff did not understand me very well, and I got served alcohol even after mentioning that the drink should be virgin twice. Our concierge Juan Carlos was the best part of the trip, he helped us book restaurants in the hotel, helped us call local businesses to ask for availability and was always available for us for any questions we had. If he was not there, my review would have been a 3 star and not 4. The bathroom sink was clogged when we got there. We put in a maintenance request on the app but and nothing happened until we told Juan Carlos who expedited our request. Food is okay at the buffet and restaurants, some things were great but most was below average. The restaurant cleanliness is bad, they never sanitize or disinfect the tables in the buffet restaurant, it’s only wiped down with a dry cloth. The cutlery is placed directly on the table and not on the cloths provided, which is not sanitary at all. The room is very large and the bed is comfortable, AC works well and the cleaning staff are great. The shower wouldn’t always have hot water as well. There was seaweed on the beach when we were there, but it was expected because of the time of year. Overall, the hotel is good and budget friendly. It’s right in front of La Isla mall and the hotel zone is a nice and safe place to enjoy even at night.
I stayed at the resort for 4 nights and had a great time, it is great value and the location is fantastic. There was an unfortunate event where the staff did not understand me very well, and I got served alcohol even after mentioning that the drink should be virgin twice. Our concierge Juan Carlos was the best part of the trip, he helped us book restaurants in the hotel, helped us call local businesses to ask for availability and was always available for us for any questions we had. If he was not there, my review would have been a 3 star and not 4. The bathroom sink was clogged when we got there. We put in a maintenance request on the app but and nothing happened until we told Juan Carlos who expedited our request. Food is okay at the buffet and restaurants, some things were great but most was below average. The restaurant cleanliness is bad, they never sanitize or disinfect the tables in the buffet restaurant, it’s only wiped down with a dry cloth. The cutlery is placed directly on the table and not on the cloths provided, which is not sanitary at all. The room is very large and the bed is comfortable, AC works well and the cleaning staff are great. The shower wouldn’t always have hot water as well. There was seaweed on the beach when we were there, but it was expected because of the time of year. Overall, the hotel is good and budget friendly. It’s right in front of La Isla mall and the hotel zone is a nice and safe place to enjoy even at night.
10
Szilvia
1 Mar 2026
·
Stayed 4 nights
We traveled with two small kids (2 and 5), and everyone had a great time. The family suite was much more spacious than expected. The room service quickly set up sofa beds for us after one call, and even when there was water leaking into the room, the handyman fixed it while the kids enjoyed the beach. The kids very much enjoyed the terrace pool, the warm sea and the very fine sand. There is a shopping mall right across the street with a ferris wheel. The kids pool has multiple water slides that kids at different comfort levels and heights can enjoy. Small kids get hungry at random hours and there was cooked food and very delicious fruits available all the time. The adult pool was a bit cold and no available sunbeds at the beach. We mostly dined at the buffet which was fine, everyone's taste was satisfied. Bring your $1-$2 bills otherwise you don't get any alcohol in your drinks. The staff was very friendly and warm even when we forgot to bring money for tips. You can tell they have been working in hospitality for a long time, they take of you so well.
We traveled with two small kids (2 and 5), and everyone had a great time. The family suite was much more spacious than expected. The room service quickly set up sofa beds for us after one call, and even when there was water leaking into the room, the handyman fixed it while the kids enjoyed the beach. The kids very much enjoyed the terrace pool, the warm sea and the very fine sand. There is a shopping mall right across the street with a ferris wheel. The kids pool has multiple water slides that kids at different comfort levels and heights can enjoy. Small kids get hungry at random hours and there was cooked food and very delicious fruits available all the time. The adult pool was a bit cold and no available sunbeds at the beach. We mostly dined at the buffet which was fine, everyone's taste was satisfied. Bring your $1-$2 bills otherwise you don't get any alcohol in your drinks. The staff was very friendly and warm even when we forgot to bring money for tips. You can tell they have been working in hospitality for a long time, they take of you so well.
6
chris
31 Mar 2025
·
Stayed 5 nights
Our suite was awesome and had a bath/hot tub on the balcony. The beds were horrible and rock hard tho. Overall the food was mid most days(not horrible but not great).Pools, beach, and splash pad were nice. Id give the resort a 7/10
Our suite was awesome and had a bath/hot tub on the balcony. The beds were horrible and rock hard tho. Overall the food was mid most days(not horrible but not great).Pools, beach, and splash pad were nice. Id give the resort a 7/10
8
Rebecca Rachel
8 Nov 2025
·
Stayed 10 nights
The staff and the beach made this the trip the most enjoyable. We had an amazing experience at this resort mostly because of the staff. The waiters: Gustavo, Felix, Manuel and captain Miguel at the Veranda made meals something to look forward to and at the Coco pool bar: Yolanda and Arturo were on the ball keeping our drinks flowing for 10 days straight. We hugged and laughed together and said our goodbyes and we would go back just because of them. However, the beds are seriously horrible and dished that I woke up bruised on my hips and my shoulders were so sore I had to get a massage halfway through our stay. The power went out for almost 24 hours and they didn’t offer any kind of light for the evening or a discount. Tho we didn’t ask for one I feel they could’ve at least offered flashlights. The activities and dances etc were great but the roof top bar was seriously lacking. I expected an actual bar not a rooftop lobby. Would we choose this resort next time?…. No I would be willing to spend a little more for the quality of the rooms. The couches were not clean and stained, we had to use the L shaped couch in the family suite for a family of 5 and had to go request bedding for our kids which we didn’t receive 2 sheets only one for one kid. And one blanket. It’s a good thing we found a spare in the closet. It took 3 days before room service left enough bedding and we tipped the house cleaners daily. The staff are the only thing about that resort that make it’s enjoyable.
The staff and the beach made this the trip the most enjoyable. We had an amazing experience at this resort mostly because of the staff. The waiters: Gustavo, Felix, Manuel and captain Miguel at the Veranda made meals something to look forward to and at the Coco pool bar: Yolanda and Arturo were on the ball keeping our drinks flowing for 10 days straight. We hugged and laughed together and said our goodbyes and we would go back just because of them. However, the beds are seriously horrible and dished that I woke up bruised on my hips and my shoulders were so sore I had to get a massage halfway through our stay. The power went out for almost 24 hours and they didn’t offer any kind of light for the evening or a discount. Tho we didn’t ask for one I feel they could’ve at least offered flashlights. The activities and dances etc were great but the roof top bar was seriously lacking. I expected an actual bar not a rooftop lobby. Would we choose this resort next time?…. No I would be willing to spend a little more for the quality of the rooms. The couches were not clean and stained, we had to use the L shaped couch in the family suite for a family of 5 and had to go request bedding for our kids which we didn’t receive 2 sheets only one for one kid. And one blanket. It’s a good thing we found a spare in the closet. It took 3 days before room service left enough bedding and we tipped the house cleaners daily. The staff are the only thing about that resort that make it’s enjoyable.
8
David
3 Oct 2025
·
Stayed 4 nights
El hotel en si es bueno! Solo falta más ventilación en las habitaciones, ya que huelen mucho a humedad. La playa al 💯
El hotel en si es bueno! Solo falta más ventilación en las habitaciones, ya que huelen mucho a humedad. La playa al 💯
6
Katherine
14 Apr 2025
·
Stayed 5 nights
The restaurants were hard to get into and the buffet was very limited for the amount of people. Staff were very nice but it looked like they were understaffed. The rooms were okay but the beds were horrible, very uncomfortable.
The restaurants were hard to get into and the buffet was very limited for the amount of people. Staff were very nice but it looked like they were understaffed. The rooms were okay but the beds were horrible, very uncomfortable.
10
Jia Lin
9 Apr 2025
·
Stayed 5 nights
Close to the beach and perfect view of the blue ocean from the room
Close to the beach and perfect view of the blue ocean from the room
6
Victor
24 May 2025
·
Stayed 4 nights
Hotel pequeño a comparacion de los demas alrededor. Precio calidad esta bien. Instalaciones 7/10 Mi cuarto el 2129 nunca sirvio el aire acondicionado, lo reporte varias veces y no me dieron solucion. Siempre se mantuvo en 24 grados. Regadera no tenia presion de agua. Agua caliente bien. El cuarto olia a humedo/orines. Al llegar no tenia el frigobar surtido, lo tuve que pedir. Las almohadas muy incomodas, colchones bien. Comida 7/10 En un desayuno me dieron frijoles perdidos, me causo diarrea. El restaurant pescador no tenia AC, muy caluroso, no comias agusto. Para reservar para la cena es hasta las 4pm por la app, y estaba fallando, solo 1 dia nos anotaron, los demas dias nos decian que no habia espacio y habia mesas vacias. Comida en general regular. Bebidas 10/10 Buena atencion de bartenders. Alberca grande cierra a las 8 pm asi como los bares de alrededor. El bar de la alberca de adultos cierra a las 6. Deberian de extender la hora de cierre. Albercas muy sucias, falta de limpieza entre horas. Baños de albercas apestaban demasiado, no les dan limpieza durante el dia. Cuarto 2125 Sin luz en el baño.
Hotel pequeño a comparacion de los demas alrededor. Precio calidad esta bien. Instalaciones 7/10 Mi cuarto el 2129 nunca sirvio el aire acondicionado, lo reporte varias veces y no me dieron solucion. Siempre se mantuvo en 24 grados. Regadera no tenia presion de agua. Agua caliente bien. El cuarto olia a humedo/orines. Al llegar no tenia el frigobar surtido, lo tuve que pedir. Las almohadas muy incomodas, colchones bien. Comida 7/10 En un desayuno me dieron frijoles perdidos, me causo diarrea. El restaurant pescador no tenia AC, muy caluroso, no comias agusto. Para reservar para la cena es hasta las 4pm por la app, y estaba fallando, solo 1 dia nos anotaron, los demas dias nos decian que no habia espacio y habia mesas vacias. Comida en general regular. Bebidas 10/10 Buena atencion de bartenders. Alberca grande cierra a las 8 pm asi como los bares de alrededor. El bar de la alberca de adultos cierra a las 6. Deberian de extender la hora de cierre. Albercas muy sucias, falta de limpieza entre horas. Baños de albercas apestaban demasiado, no les dan limpieza durante el dia. Cuarto 2125 Sin luz en el baño.
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AI-generated summary based on recent guest reviews
Service
Staff across restaurants, bars, and concierge teams earn frequent praise for warmth and effort. Yet check-in can be slow, sales pressure for memberships appears often, and responses to maintenance or reservation issues are inconsistent.
Related guest reviews
8
Stacey
15 Aug 2025
·
Stayed 7 nights
Staff were helpful particularly Juan Carlos a concierge who checked upon use regularly throughout the days to ensure we were comfortable and satisfied. His care and communication was encouraging/reassuring as the staff at check in were not very helpful. The restaurants' staffs were amazing. They celebrated our birthdays with us and helped to make us feel special. There was a wide range of food to eat although we are not pork eaters, there were many other options. I also like how the have pop-up stalls outside for a taste of cultural food. The entertainments during the days, water aerobics was good. The fire show was magnificent on Monday night. Great range of gym equipment.
Staff were helpful particularly Juan Carlos a concierge who checked upon use regularly throughout the days to ensure we were comfortable and satisfied. His care and communication was encouraging/reassuring as the staff at check in were not very helpful. The restaurants' staffs were amazing. They celebrated our birthdays with us and helped to make us feel special. There was a wide range of food to eat although we are not pork eaters, there were many other options. I also like how the have pop-up stalls outside for a taste of cultural food. The entertainments during the days, water aerobics was good. The fire show was magnificent on Monday night. Great range of gym equipment.
4
Melissa
17 Apr 2025
·
Stayed 5 nights
Other than Juan Carlos’ assistance, I would have left. Check in staff attempted to short me change in pesos. AC was out in the room first two days. Buffet was unsanitary. The app did not offer restaurant reservations. Activities often canceled or late. Other than the great location to luxury shop, I’d recommend finding another place to stay.
Other than Juan Carlos’ assistance, I would have left. Check in staff attempted to short me change in pesos. AC was out in the room first two days. Buffet was unsanitary. The app did not offer restaurant reservations. Activities often canceled or late. Other than the great location to luxury shop, I’d recommend finding another place to stay.
2
Lisandro salazar
29 Nov 2025
·
Stayed 8 nights
Check in took 1 hour and half horrible service , my room was switched that was booked 7 months in advance thy said because of rain damaged but members have 1st priority, the rooms beds are horrendous extremely hard , the food was a hit or miss, over all worse hotel i have ever stayed in cancun do not go based off the pictures advertised , i guess its a cheap hotel you get what you pay for
Check in took 1 hour and half horrible service , my room was switched that was booked 7 months in advance thy said because of rain damaged but members have 1st priority, the rooms beds are horrendous extremely hard , the food was a hit or miss, over all worse hotel i have ever stayed in cancun do not go based off the pictures advertised , i guess its a cheap hotel you get what you pay for
8
Dudy
2 Sept 2025
·
Stayed 4 nights
I stayed at the resort for 4 nights and had a great time, it is great value and the location is fantastic. There was an unfortunate event where the staff did not understand me very well, and I got served alcohol even after mentioning that the drink should be virgin twice. Our concierge Juan Carlos was the best part of the trip, he helped us book restaurants in the hotel, helped us call local businesses to ask for availability and was always available for us for any questions we had. If he was not there, my review would have been a 3 star and not 4. The bathroom sink was clogged when we got there. We put in a maintenance request on the app but and nothing happened until we told Juan Carlos who expedited our request. Food is okay at the buffet and restaurants, some things were great but most was below average. The restaurant cleanliness is bad, they never sanitize or disinfect the tables in the buffet restaurant, it’s only wiped down with a dry cloth. The cutlery is placed directly on the table and not on the cloths provided, which is not sanitary at all. The room is very large and the bed is comfortable, AC works well and the cleaning staff are great. The shower wouldn’t always have hot water as well. There was seaweed on the beach when we were there, but it was expected because of the time of year. Overall, the hotel is good and budget friendly. It’s right in front of La Isla mall and the hotel zone is a nice and safe place to enjoy even at night.
I stayed at the resort for 4 nights and had a great time, it is great value and the location is fantastic. There was an unfortunate event where the staff did not understand me very well, and I got served alcohol even after mentioning that the drink should be virgin twice. Our concierge Juan Carlos was the best part of the trip, he helped us book restaurants in the hotel, helped us call local businesses to ask for availability and was always available for us for any questions we had. If he was not there, my review would have been a 3 star and not 4. The bathroom sink was clogged when we got there. We put in a maintenance request on the app but and nothing happened until we told Juan Carlos who expedited our request. Food is okay at the buffet and restaurants, some things were great but most was below average. The restaurant cleanliness is bad, they never sanitize or disinfect the tables in the buffet restaurant, it’s only wiped down with a dry cloth. The cutlery is placed directly on the table and not on the cloths provided, which is not sanitary at all. The room is very large and the bed is comfortable, AC works well and the cleaning staff are great. The shower wouldn’t always have hot water as well. There was seaweed on the beach when we were there, but it was expected because of the time of year. Overall, the hotel is good and budget friendly. It’s right in front of La Isla mall and the hotel zone is a nice and safe place to enjoy even at night.
2
Jaime Mondragón
11 Jul 2025
·
Stayed 5 nights
Una experiencia decepcionante desde el primer momento Nuestra llegada al Hotel Park Royal Cancún fue un verdadero calvario. El servicio en recepción fue atroz, y no uso esa palabra a la ligera. La supervisora que nos atendió no solo estaba evidentemente de mal humor, sino que fue altanera y completamente déspota. En lugar de ayudarnos a resolver una situación con nuestra reservación, nos dijo con total indiferencia que lo solucionáramos por nuestra cuenta. Una respuesta inaceptable viniendo de alguien en un puesto de supervisión. El proceso de check-in tomó más de dos horas, y para colmo, íbamos con niños. Nadie nos ofreció una solución ni mostró empatía. Fue una total falta de profesionalismo y humanidad. Por más amenidades o ventajas que tenga el hotel, el pésimo trato al cliente arruina por completo la experiencia. Si tienen la oportunidad de venir a Cancún, sáltense este hotel. Hay muchas mejores opciones donde al menos el trato es digno y respetuoso. No lo recomiendo bajo ninguna circunstancia. El servicio deja muchísimo que desear y el mal sabor de boca con el que uno se va no lo compensa ni la mejor vista al mar.
Una experiencia decepcionante desde el primer momento Nuestra llegada al Hotel Park Royal Cancún fue un verdadero calvario. El servicio en recepción fue atroz, y no uso esa palabra a la ligera. La supervisora que nos atendió no solo estaba evidentemente de mal humor, sino que fue altanera y completamente déspota. En lugar de ayudarnos a resolver una situación con nuestra reservación, nos dijo con total indiferencia que lo solucionáramos por nuestra cuenta. Una respuesta inaceptable viniendo de alguien en un puesto de supervisión. El proceso de check-in tomó más de dos horas, y para colmo, íbamos con niños. Nadie nos ofreció una solución ni mostró empatía. Fue una total falta de profesionalismo y humanidad. Por más amenidades o ventajas que tenga el hotel, el pésimo trato al cliente arruina por completo la experiencia. Si tienen la oportunidad de venir a Cancún, sáltense este hotel. Hay muchas mejores opciones donde al menos el trato es digno y respetuoso. No lo recomiendo bajo ninguna circunstancia. El servicio deja muchísimo que desear y el mal sabor de boca con el que uno se va no lo compensa ni la mejor vista al mar.
2
Yin
27 Nov 2025
·
Stayed 6 nights
I gave 1 star due to receptionist staff and manager making disappointed on first day arriving and ruined all our vacation. I booked park royal beach Cancun on Expedia and Expedia app child age is 0 to 17. So my older kid is only 13 years old, so I booked with 3 adults and one child. The last minute my another son wants to go with us then no time to change our reservation on Expedia. When we arrived on hotel and we provided everyone passport and the staff told that they count over 12 years old with adult price and added the charge $149 per day in same room. I keep trying to explain that we booked Expedia with child limit was 0 to 17 years old. Manager guy told me that this is their hotel rule, so no adjustment for my kids for child fee and only extra charge for adult fee for my 13 years old kid. My question if if they can’t clearly with third party like Expedia or booking , the customer doesn’t know and booked. Then we knew about the child limit is 0 to 12 years and too late to cancel and book another more suitable price other hotel. If we didn’t pay for extra charge child with adult fee, we do not have room key and nobody care the customers to making satisfaction. It was really disappointed. I planed my trip for 5 months ago , I knew about it when we arrived to hotel and no more choice other plan. If I knew about it, I will be cancelled before my trip and booked another hotel with more reasonable price. Now ruin my entire trip and pay extra charge +$900 for 6 days stay .
I gave 1 star due to receptionist staff and manager making disappointed on first day arriving and ruined all our vacation. I booked park royal beach Cancun on Expedia and Expedia app child age is 0 to 17. So my older kid is only 13 years old, so I booked with 3 adults and one child. The last minute my another son wants to go with us then no time to change our reservation on Expedia. When we arrived on hotel and we provided everyone passport and the staff told that they count over 12 years old with adult price and added the charge $149 per day in same room. I keep trying to explain that we booked Expedia with child limit was 0 to 17 years old. Manager guy told me that this is their hotel rule, so no adjustment for my kids for child fee and only extra charge for adult fee for my 13 years old kid. My question if if they can’t clearly with third party like Expedia or booking , the customer doesn’t know and booked. Then we knew about the child limit is 0 to 12 years and too late to cancel and book another more suitable price other hotel. If we didn’t pay for extra charge child with adult fee, we do not have room key and nobody care the customers to making satisfaction. It was really disappointed. I planed my trip for 5 months ago , I knew about it when we arrived to hotel and no more choice other plan. If I knew about it, I will be cancelled before my trip and booked another hotel with more reasonable price. Now ruin my entire trip and pay extra charge +$900 for 6 days stay .
10
Steve
26 Jul 2025
·
Stayed 7 nights
Really enjoyed the family atmosphere. Staff was friendly and activity group was awesome. Milka, Angel, and Joe were so engaged with the guest. Captain Enrique was so attentive and great. My server Manuel, And Daniel the bartender were phenomenal. Love the people here.
Really enjoyed the family atmosphere. Staff was friendly and activity group was awesome. Milka, Angel, and Joe were so engaged with the guest. Captain Enrique was so attentive and great. My server Manuel, And Daniel the bartender were phenomenal. Love the people here.
8
Carol
6 Nov 2025
·
Stayed 6 nights
We came to Cancun to celebrate our anniversary. Carlos and Julie at the concierge guest services went above and beyond to make us feel welcome and special. The personal touches such as chocolate covered strawberries and champagne as well as a private beach cabana made our celebration unforgettable. The waiter staff were exceptional especially Felix and Unvaldo in the Veranda. All of the bartenders were awesome. The beach was beautiful. Keep in mind this is a family resort as there were a lot of kids. You could hear the road noise sometimes from our room. The food was alright. We never made it to the other restaurants as reservations were not available. The system to make reservations was not great and we were not able to experience the dining other than buffet. othallbeautifulaingadaee
We came to Cancun to celebrate our anniversary. Carlos and Julie at the concierge guest services went above and beyond to make us feel welcome and special. The personal touches such as chocolate covered strawberries and champagne as well as a private beach cabana made our celebration unforgettable. The waiter staff were exceptional especially Felix and Unvaldo in the Veranda. All of the bartenders were awesome. The beach was beautiful. Keep in mind this is a family resort as there were a lot of kids. You could hear the road noise sometimes from our room. The food was alright. We never made it to the other restaurants as reservations were not available. The system to make reservations was not great and we were not able to experience the dining other than buffet. othallbeautifulaingadaee
10
Kacey
28 Feb 2024
·
Stayed 7 nights
Great experience! We traveled with a group of 7 and loved every minute of it. As soon as we arrived we were greeted by amazing staff(Argelia). She immediately gave us all the information we needed to book all the dinner reservations by downloading the app, which I did extremely promptly due our group size and wanting to eat at all the restaurants. The app was very helpful to see all the included activities. The food was great. There are 3 bookable restaurants, buffet and a snack shack. We loved all the food and they always had something for the kids to eat. We spent a majority of the time at the kid waterpark area (4,5 year olds). Water shoes are a must, after reading reviews prior to arriving I knew it wouldn't hurt to bring a pair for each of the kids and boy was it spot on. The floor of the waterpark is rough to prevent slipping but it can also hurt those delicate feet. They had tons of activities for the kids, including a foam party and tons of kids crafts. The beach and water were our second favorite to the kiddie pool. The water was amazing, view spectacular and did I mention they served drinks down there!!! Now the bars, they served and tried to make any drink we could come up with. We favored the center pool bar due to Mario and Enrique they were amazing! We don't typically do returning vacations but this is on our list to go back again if we travel to Cancun again.
Great experience! We traveled with a group of 7 and loved every minute of it. As soon as we arrived we were greeted by amazing staff(Argelia). She immediately gave us all the information we needed to book all the dinner reservations by downloading the app, which I did extremely promptly due our group size and wanting to eat at all the restaurants. The app was very helpful to see all the included activities. The food was great. There are 3 bookable restaurants, buffet and a snack shack. We loved all the food and they always had something for the kids to eat. We spent a majority of the time at the kid waterpark area (4,5 year olds). Water shoes are a must, after reading reviews prior to arriving I knew it wouldn't hurt to bring a pair for each of the kids and boy was it spot on. The floor of the waterpark is rough to prevent slipping but it can also hurt those delicate feet. They had tons of activities for the kids, including a foam party and tons of kids crafts. The beach and water were our second favorite to the kiddie pool. The water was amazing, view spectacular and did I mention they served drinks down there!!! Now the bars, they served and tried to make any drink we could come up with. We favored the center pool bar due to Mario and Enrique they were amazing! We don't typically do returning vacations but this is on our list to go back again if we travel to Cancun again.
10
Joyce
28 Jul 2025
·
Stayed 5 nights
The staff were absolutely amazing in all aspects from checking in to housekeeping, the waiters, hostess, grounds keepers, checking out, bell hops, etc. The property was amazingly clean. Beds and pillows were so comfortable. The food was absolutely amazing. The buffet had an excellent choice every day. The 3 restaurants on the property were so good. Great selection on the menu, so much food and the presentation of food was so good and the flavor so delicious. The pool areas were very nice. I definitely would recommend this Resort 100%. Thank you Park Royal Resort Hotel for making our stay so wonderful. The Calentine’s 2025
The staff were absolutely amazing in all aspects from checking in to housekeeping, the waiters, hostess, grounds keepers, checking out, bell hops, etc. The property was amazingly clean. Beds and pillows were so comfortable. The food was absolutely amazing. The buffet had an excellent choice every day. The 3 restaurants on the property were so good. Great selection on the menu, so much food and the presentation of food was so good and the flavor so delicious. The pool areas were very nice. I definitely would recommend this Resort 100%. Thank you Park Royal Resort Hotel for making our stay so wonderful. The Calentine’s 2025
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AI-generated summary based on recent guest reviews
Location
Widely praised location on a beautiful beach, directly across from La Isla mall and near bus stops. Convenient for families and easy access to shopping and area attractions.
Related guest reviews
6
Athena
12 May 2025
·
Stayed 6 nights
The staff was great. The resort was in good condition. The location was nice with the mall accross the street. A slight smell of mildew in the lobby but not awful. The buffet food was not very good. Three restaurants on property were not very good. The snack bar was probably the best food that we had and it was pretty much just burgers and nachos. The mixed drinks were made with cheap ingredients. The beach however was amazing. The entertainment and events were a lot of fun. We loved that the adult pool was never too crowded. The beach itself was worth every penny of the stay!! I would come back and stay at this resort again for the money i paid. If your a big foodie you might want to try another place.
The staff was great. The resort was in good condition. The location was nice with the mall accross the street. A slight smell of mildew in the lobby but not awful. The buffet food was not very good. Three restaurants on property were not very good. The snack bar was probably the best food that we had and it was pretty much just burgers and nachos. The mixed drinks were made with cheap ingredients. The beach however was amazing. The entertainment and events were a lot of fun. We loved that the adult pool was never too crowded. The beach itself was worth every penny of the stay!! I would come back and stay at this resort again for the money i paid. If your a big foodie you might want to try another place.
8
Mauricio
17 Jul 2025
·
Stayed 2 nights
La ubicacion del hotel es muy buena, la playa es amplia, y las intalaciones estan cuidadas a pesar de no son un hotel nuevo.
La ubicacion del hotel es muy buena, la playa es amplia, y las intalaciones estan cuidadas a pesar de no son un hotel nuevo.
10
luis
1 Aug 2024
·
Stayed 2 nights
Great location, very professional and friendly staff, good venue and the food was good.
Great location, very professional and friendly staff, good venue and the food was good.
10
Peter
26 Sept 2024
·
Stayed 5 nights
Perfect location as you can walk to la isla to restaurants and shopping.
Perfect location as you can walk to la isla to restaurants and shopping.
8
Anjana
24 Dec 2024
·
Stayed 5 nights
The location for this hotel is great as the Mall is across the street, it's on the local bus line too. The beach here is beautiful too. Some of the things in the property looked a little old. However, the beds were firm and comfortable. Usually hotel beds are too soft. There are four restaurants in this hotel. We didn't like the the buffet restaurant food, however, omelets made per order was good, when busy it can take about 15 min wait. The other three restaurant seemed really busy to reserve for dinner especially the Italian and Mexican. The Seafood restaurant is open for lunch and we ate multiple times lunch and dinner with reservation. The staff here were really nice and buffet also had good staff. Mexican restaurant drink was good, food portion were tiny. I didn't get the chance to eat at the Italian restaurant though. Overall, I like the hotel. Again, thank you to the staff from bell boys to the restaurant staff. The hotel had different things going on after 9 or little after, some were loud but, since it's in the lobby, wasn't too bad. One more thing, the check-in process could be improved a little as it's a bit slow.
The location for this hotel is great as the Mall is across the street, it's on the local bus line too. The beach here is beautiful too. Some of the things in the property looked a little old. However, the beds were firm and comfortable. Usually hotel beds are too soft. There are four restaurants in this hotel. We didn't like the the buffet restaurant food, however, omelets made per order was good, when busy it can take about 15 min wait. The other three restaurant seemed really busy to reserve for dinner especially the Italian and Mexican. The Seafood restaurant is open for lunch and we ate multiple times lunch and dinner with reservation. The staff here were really nice and buffet also had good staff. Mexican restaurant drink was good, food portion were tiny. I didn't get the chance to eat at the Italian restaurant though. Overall, I like the hotel. Again, thank you to the staff from bell boys to the restaurant staff. The hotel had different things going on after 9 or little after, some were loud but, since it's in the lobby, wasn't too bad. One more thing, the check-in process could be improved a little as it's a bit slow.
8
Daisy
8 Jan 2025
·
Stayed 8 nights
It is an old property. Food is not good. It is across a nice mall.
It is an old property. Food is not good. It is across a nice mall.
8
Dudy
2 Sept 2025
·
Stayed 4 nights
I stayed at the resort for 4 nights and had a great time, it is great value and the location is fantastic. There was an unfortunate event where the staff did not understand me very well, and I got served alcohol even after mentioning that the drink should be virgin twice. Our concierge Juan Carlos was the best part of the trip, he helped us book restaurants in the hotel, helped us call local businesses to ask for availability and was always available for us for any questions we had. If he was not there, my review would have been a 3 star and not 4. The bathroom sink was clogged when we got there. We put in a maintenance request on the app but and nothing happened until we told Juan Carlos who expedited our request. Food is okay at the buffet and restaurants, some things were great but most was below average. The restaurant cleanliness is bad, they never sanitize or disinfect the tables in the buffet restaurant, it’s only wiped down with a dry cloth. The cutlery is placed directly on the table and not on the cloths provided, which is not sanitary at all. The room is very large and the bed is comfortable, AC works well and the cleaning staff are great. The shower wouldn’t always have hot water as well. There was seaweed on the beach when we were there, but it was expected because of the time of year. Overall, the hotel is good and budget friendly. It’s right in front of La Isla mall and the hotel zone is a nice and safe place to enjoy even at night.
I stayed at the resort for 4 nights and had a great time, it is great value and the location is fantastic. There was an unfortunate event where the staff did not understand me very well, and I got served alcohol even after mentioning that the drink should be virgin twice. Our concierge Juan Carlos was the best part of the trip, he helped us book restaurants in the hotel, helped us call local businesses to ask for availability and was always available for us for any questions we had. If he was not there, my review would have been a 3 star and not 4. The bathroom sink was clogged when we got there. We put in a maintenance request on the app but and nothing happened until we told Juan Carlos who expedited our request. Food is okay at the buffet and restaurants, some things were great but most was below average. The restaurant cleanliness is bad, they never sanitize or disinfect the tables in the buffet restaurant, it’s only wiped down with a dry cloth. The cutlery is placed directly on the table and not on the cloths provided, which is not sanitary at all. The room is very large and the bed is comfortable, AC works well and the cleaning staff are great. The shower wouldn’t always have hot water as well. There was seaweed on the beach when we were there, but it was expected because of the time of year. Overall, the hotel is good and budget friendly. It’s right in front of La Isla mall and the hotel zone is a nice and safe place to enjoy even at night.
10
Sara
4 May 2025
·
Stayed 3 nights
I love it. The stuff is very helpful and nice the location of the hotel. It’s perfect. It’s close to the mall.
I love it. The stuff is very helpful and nice the location of the hotel. It’s perfect. It’s close to the mall.
10
Amie fe
19 Aug 2025
·
Stayed 6 nights
convenient to the beach & mall
convenient to the beach & mall
10
Asel
5 Apr 2025
·
Stayed 4 nights
The beach was absolutely stunning! Property is well maintained, taken care of very well. There is a night bar on the open terrace at the top of the hotel, two pools for adults and one for young kids. There are Mayan ruins on the hotel’s grounds - so unique! Friendly and helpful staff which makes your holidays great!
The beach was absolutely stunning! Property is well maintained, taken care of very well. There is a night bar on the open terrace at the top of the hotel, two pools for adults and one for young kids. There are Mayan ruins on the hotel’s grounds - so unique! Friendly and helpful staff which makes your holidays great!
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AI-generated summary based on recent guest reviews
Dining
Buffet quality is average and repetitive for many, and securing a la carte reservations via the app is often difficult; late-night options are limited. Some enjoyed specific restaurants, but drinks can taste weak.
Related guest reviews
10
Amanpreet
21 Jun 2025
·
Stayed 4 nights
I love this hotel, customer service was great but the pools were so full all the time and not as clean and it was hard to get dinner reservations. They had plenty food options at buffet but I would’ve loved to try other places.
I love this hotel, customer service was great but the pools were so full all the time and not as clean and it was hard to get dinner reservations. They had plenty food options at buffet but I would’ve loved to try other places.
6
Rosa
20 Jul 2025
·
Stayed 7 nights
Couldn’t get reservations at restaurants easily .. pools small… Only one place for snacks … line was long always ( only one person attended the place) more than 30 min to get fries or hot dogs etc Food was okay… (but not enough people to attend in el pescador restaurants. Took a lot of time to be attended)
Couldn’t get reservations at restaurants easily .. pools small… Only one place for snacks … line was long always ( only one person attended the place) more than 30 min to get fries or hot dogs etc Food was okay… (but not enough people to attend in el pescador restaurants. Took a lot of time to be attended)
10
Jessica Dolores Mosqueda
15 Oct 2024
·
Stayed 4 nights
La comida es deliciosa en los restaurantes de a la carta! excelente Hotel
La comida es deliciosa en los restaurantes de a la carta! excelente Hotel
8
Aubrey Elaine
12 Mar 2025
·
Stayed 5 nights
My family of 8 stayed at the property for 5 nights. We thought it was enjoyable and they had a lot of day activities and night activities. Kids area was great and many activities for children throughout the day. We managed to get reservations at all the restaurants and decided the buffet was better which says a lot. Although the food wasn’t the best we still enjoyed our stay. I would recommend to anyone who is on a budget. Download the Park Royal App before you arrive at this destination to be prepared. We were very pleased with the service Omar and Angel gave our family!
My family of 8 stayed at the property for 5 nights. We thought it was enjoyable and they had a lot of day activities and night activities. Kids area was great and many activities for children throughout the day. We managed to get reservations at all the restaurants and decided the buffet was better which says a lot. Although the food wasn’t the best we still enjoyed our stay. I would recommend to anyone who is on a budget. Download the Park Royal App before you arrive at this destination to be prepared. We were very pleased with the service Omar and Angel gave our family!
8
mihir
3 Jan 2025
·
Stayed 5 nights
Resort can use alsome upgrades, room was good, food was average. Was expecting better quality of food. 3 restaurants on the property but you cannot get reservations. You have to wait 2-3 hours in the morning in front lobby to see the hostess to get a reservation if you lucky. And frankly the restaurant food is also not that great so don't waster your time in the morning to get a reservation. Staff is excellent and goes above and beyond to make up for mediocre food quality and dates facility.
Resort can use alsome upgrades, room was good, food was average. Was expecting better quality of food. 3 restaurants on the property but you cannot get reservations. You have to wait 2-3 hours in the morning in front lobby to see the hostess to get a reservation if you lucky. And frankly the restaurant food is also not that great so don't waster your time in the morning to get a reservation. Staff is excellent and goes above and beyond to make up for mediocre food quality and dates facility.
4
Christopher Blaine
23 Jun 2025
·
Stayed 10 nights
Great property location. Staff and management were amazing. Food was terrible to the point we ate off the resort more than we ate on the resort. Pools were very small and only stayed open until 8:00pm. The swim up bar was in the "family/kids pool" instead of the adult pool. There wasnt many pool loungers and guests had to be up by sunrise to save any seats for the day. Alcohol was watered down and only beer of choice was dos equis... (not good). Beds were hard as rocks. Bathrooms had mold in the shower and on the wall. Hot water did not work in our shower. Time share personelle are everywhere, relentlessly pushy and make it difficult to enjoy your vacation. Park Royal website states the hotel has laundry facilities and this is false. No microwave in room. Mini fridge doesnt keep drinks cold. I will not be returning to this resort and i would not recommend it to other travelers.
Great property location. Staff and management were amazing. Food was terrible to the point we ate off the resort more than we ate on the resort. Pools were very small and only stayed open until 8:00pm. The swim up bar was in the "family/kids pool" instead of the adult pool. There wasnt many pool loungers and guests had to be up by sunrise to save any seats for the day. Alcohol was watered down and only beer of choice was dos equis... (not good). Beds were hard as rocks. Bathrooms had mold in the shower and on the wall. Hot water did not work in our shower. Time share personelle are everywhere, relentlessly pushy and make it difficult to enjoy your vacation. Park Royal website states the hotel has laundry facilities and this is false. No microwave in room. Mini fridge doesnt keep drinks cold. I will not be returning to this resort and i would not recommend it to other travelers.
6
Ryan
1 Sept 2025
·
Stayed 3 nights
The room was very clean and tidy every day when we returned. The property was small, it’s not a large resort. The staff were very friendly and helpful. The food is where it lacked for me. There weren’t enough options at the buffet, to schedule a dinner reservation, it literally had to be within minutes of when the time slot opened, and if you didn’t get it within those few minutes, you were out of luck. The Mexican food isn’t what we expected for it being from Mexico. The over all resort was clean, no problems there. The lobby has no AC, so you’re dripping sweat when you’re in there for their night entertainment, which lacks. If you want a night life at your resort, this isn’t the place to stay. Their roof top bar is pretty, but not a place for dancing. It was more relaxing than a club type of atmosphere. There isn’t a 24/7 snack option either. So once the restaurants close, you’re out of luck if you want to get something to eat. The bus stop to visit local areas and restaurants is close, which makes transportation easy. The mall is literally right in front of this resort as well which is nice.
The room was very clean and tidy every day when we returned. The property was small, it’s not a large resort. The staff were very friendly and helpful. The food is where it lacked for me. There weren’t enough options at the buffet, to schedule a dinner reservation, it literally had to be within minutes of when the time slot opened, and if you didn’t get it within those few minutes, you were out of luck. The Mexican food isn’t what we expected for it being from Mexico. The over all resort was clean, no problems there. The lobby has no AC, so you’re dripping sweat when you’re in there for their night entertainment, which lacks. If you want a night life at your resort, this isn’t the place to stay. Their roof top bar is pretty, but not a place for dancing. It was more relaxing than a club type of atmosphere. There isn’t a 24/7 snack option either. So once the restaurants close, you’re out of luck if you want to get something to eat. The bus stop to visit local areas and restaurants is close, which makes transportation easy. The mall is literally right in front of this resort as well which is nice.
6
Alexandra
5 Jun 2024
·
Stayed 7 nights
The main pool was under maintenance (closed), they painted a room next to ours and it smelled horrible, the buffet food quality was not good. We stood in line to get some tacos from The buffet for 40 minutes only for them to tell us when it was our turn that there wasn’t any more food left, but we were seeing them given out 6 tacos to people in front. They only had 1 beer (XX), they told us to get some reservations for the restaurants and never told us we also needed to get some tickets prior to the day. My shower curtain smelled horrible after several days.
The main pool was under maintenance (closed), they painted a room next to ours and it smelled horrible, the buffet food quality was not good. We stood in line to get some tacos from The buffet for 40 minutes only for them to tell us when it was our turn that there wasn’t any more food left, but we were seeing them given out 6 tacos to people in front. They only had 1 beer (XX), they told us to get some reservations for the restaurants and never told us we also needed to get some tickets prior to the day. My shower curtain smelled horrible after several days.
8
Nicole
18 Nov 2024
·
Stayed 3 nights
The resort was one of the cleanest we've been to. Typical swim up bars have slime/mold but this one was CLEAN. THE entire resort was. Staff was superb and provided everything we needed. Buffet was average, not mind blowing but you will never go hungry. Enjoyed the restaurants. My only complaint was the bars each had a drink menu on the resort app. Multiple times they didnt know the drink or have the ingredients... so either fixing that or removing the menu would be good. Overall enjoyed our stay
The resort was one of the cleanest we've been to. Typical swim up bars have slime/mold but this one was CLEAN. THE entire resort was. Staff was superb and provided everything we needed. Buffet was average, not mind blowing but you will never go hungry. Enjoyed the restaurants. My only complaint was the bars each had a drink menu on the resort app. Multiple times they didnt know the drink or have the ingredients... so either fixing that or removing the menu would be good. Overall enjoyed our stay
6
Marisol
25 Jul 2025
·
Stayed 4 nights
Great location if you plan on visiting la isla which has a variety of shopping stores and restaurants! The food is not good here and you have to make reservations for all restaurants except for the buffet which does not have a good variety of food. We ate across the street every day and night. The first night we got there, most food was gone at the buffet. There is no room service at this hotel. The grounds are kept a neat and nice. I would probably not return here.
Great location if you plan on visiting la isla which has a variety of shopping stores and restaurants! The food is not good here and you have to make reservations for all restaurants except for the buffet which does not have a good variety of food. We ate across the street every day and night. The first night we got there, most food was gone at the buffet. There is no room service at this hotel. The grounds are kept a neat and nice. I would probably not return here.
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AI-generated summary based on recent guest reviews
10
DEREX
14 Jun 2026
·
Stayed 7 nights
The staff was excellent and makes for a very positive experience.
The staff was excellent and makes for a very positive experience.
6
Daysi
13 Jun 2026
·
Stayed 4 nights
Unfortunately we found cockroaches in our bedroom on multiple occasions. And the staff was not very friendly. I have gone to numerous resorts in Cancun but I would not recommend this one, especially if you’re traveling with little ones.
Unfortunately we found cockroaches in our bedroom on multiple occasions. And the staff was not very friendly. I have gone to numerous resorts in Cancun but I would not recommend this one, especially if you’re traveling with little ones.
8
Jerry
12 Jun 2026
·
Stayed 5 nights
First time going to Cancun with family of 5 location of the hotel was perfect cross the street from the mall. Rooms were clean staff was friendly. What else can you ask for when on vacation.
First time going to Cancun with family of 5 location of the hotel was perfect cross the street from the mall. Rooms were clean staff was friendly. What else can you ask for when on vacation.
8
Kenisha Tamika
1 Jun 2026
·
Stayed 3 nights
The staff spoke and comprehend very little English; I get it’s a Spanish speaking country; at least one person should be proficient. That’s my only complaint. Everything else was awesome. I liked the reusable bottles for water instead of single use. Would prefer the bottles be just for the guest as souvenirs instead of reusing for newer guests.
The staff spoke and comprehend very little English; I get it’s a Spanish speaking country; at least one person should be proficient. That’s my only complaint. Everything else was awesome. I liked the reusable bottles for water instead of single use. Would prefer the bottles be just for the guest as souvenirs instead of reusing for newer guests.
2
Supreet
1 Jun 2026
·
Stayed 7 nights
Worst trip and all inclusive I’ve been to. Food was disgusting.
Worst trip and all inclusive I’ve been to. Food was disgusting.
FAQs about Park Royal Beach Cancun - All Inclusive
Is parking available at the property?
Free self-parking is available on-site, but it is limited.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Late check-out is available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Additional accessibility features may be available upon request.
Where is the property located in relation to key landmarks?
The property is located in the Zona Hotelera, just a 3-minute walk from La Isla Shopping Mall and 9 minutes by foot from the West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. It is approximately 4.8 miles from Delfines Beach and 15.2 miles from Moon Palace Golf Club.
Does the property have a swimming pool?
Yes, there are 2 outdoor swimming pools available for guests to enjoy.
What are the policies for guests staying with children?
Children are allowed at the property, and there is no minimum age requirement for children to stay for free.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-19: 194.96999877471922USD
- 2026-09-20: 177.9699879196167USD
- 2026-09-21: 177.9699879196167USD
- 2026-09-22: 177.9699879196167USD
- 2026-09-23: 182.96999832458494USD
- 2026-09-24: 182.96999832458494USD
- 2026-09-25: 188.17388989410398USD
- 2026-09-26: 193.97000019683836USD
- 2026-09-27: 177.5645201293945USD
- 2026-09-28: 184.96999548034665USD
- 2026-09-29: 175.96999076385498USD
- 2026-09-30: 181.96999974670408USD
- 2026-10-01: 232.96999728088377USD
- 2026-10-02: 210.1153566238403USD
- 2026-10-03: 218.4683364074707USD
- 2026-10-04: 198.95999169921873USD
- 2026-10-05: 208.9599949935913USD
- 2026-10-06: 202.9699873977661USD
- 2026-10-07: 197.9699945083618USD
- 2026-10-08: 215.81663766326903USD
- 2026-10-09: 217.97000109710692USD
- 2026-10-10: 277.9599844451904USD
- 2026-10-11: 284.65191075134277USD
- 2026-10-12: 246.96999488677977USD
- 2026-10-13: 219.95999686584472USD
- 2026-10-14: 216.1725364074707USD
- 2026-10-15: 211.95999072723387USD
- 2026-10-16: 200.1019364074707USD
- 2026-10-17: 197.1211202163696USD
- 2026-10-18: 197.1211202163696USD
- 2026-10-19: 213.52980563201902USD
- 2026-10-20: 209.96999495849607USD
- 2026-10-21: 214.26580962982177USD
- 2026-10-22: 207.12219196014402USD
- 2026-10-23: 214.26580962982177USD
- 2026-10-24: 205.8414364074707USD
- 2026-10-25: 206.9893364074707USD
- 2026-10-26: 204.26473788604736USD
- 2026-10-27: 214.26580962982177USD
- 2026-10-28: 204.26473788604736USD
- 2026-10-29: 194.26366614227294USD
- 2026-10-30: 193.2145364074707USD
- 2026-10-31: 199.97855677490233USD
- 2026-11-01: 216.862421925354USD
- 2026-11-02: 216.4088914276123USD
- 2026-11-03: 216.4088914276123USD
- 2026-11-04: 216.4088914276123USD
- 2026-11-05: 215.0246364074707USD
- 2026-11-06: 214.98016439056394USD
- 2026-11-07: 244.9833796218872USD
- 2026-11-08: 243.72213640747069USD
- 2026-11-09: 224.26688137359616USD
- 2026-11-10: 224.2078364074707USD
- 2026-11-11: 224.26688137359616USD
- 2026-11-12: 224.26688137359616USD
- 2026-11-13: 231.41049904327392USD
- 2026-11-14: 231.09523640747068USD
- 2026-11-15: 255.2011364074707USD
- 2026-11-16: 248.74521481018064USD
- 2026-11-17: 247.1264789352417USD
- 2026-11-18: 239.98284374999997USD
- 2026-11-19: 242.84029782409667USD
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- This property uses some wind energy
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Pool access available from 8:00 AM to 8:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- Cashless payment methods are available for all transactions.
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Babysitting/Child services
Tour desk
Dry cleaning
Services
Tour desk
Dry cleaning
Babysitting/Child services
Housekeeping
Currency exchange
ATM/Cash machine
Luggage storage
Self laundry
24-Hour Front Desk
Bingo
Concierge Services
General
Restaurant
Non-smoking rooms
Sauna
Steam room
Massage
Spa & wellness centre
Kids club
Poolside bar
Family room
Beach Sun Loungers
Snack Bar/Deli
Activities
Swimming pool
Garden
Beach (nearby)
Karaoke
Fishing
Playground
Child pool
Pool outdoor
Live music
Evening Entertainment
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Parking
Parking
Free parking
Parking (Limited)
Parking Onsite
Internet
Free wi-fi