Is parking available at the property?

Free self parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Does the property allow pets?

Pets are allowed with a fee of USD 30 per pet per night, plus a one-time cleaning fee of USD 100. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features limited wheelchair accessibility, step-free entrances, and accessible public areas. However, specific details on room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in Nairobi (Highridge), within a 15-minute drive of Nairobi National Park and Thika Road Mall. It is 0.4 mi from Sarit Centre and Oshwal Religious Centre.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available for guests. Specific operational hours are not provided.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Hyatt Place Nairobi Westlands

What guests think

At Hyatt Place Nairobi Westlands, travelers consistently praise the friendly, attentive staff, spacious modern rooms, and enjoyable breakfasts with city views, while several note late-night noise from nearby clubs that can disrupt sleep on certain nights.

Many find the Westlands location convenient for malls and dining. Facilities such as the gym and a pool with city views draw praise, though one guest found the pool cold. There are a few isolated issues mentioned, including a Wi-Fi login hiccup, a delayed room readiness, and difficulty obtaining an invoice. Overall, it suits travelers seeking comfort and convenience, provided they are prepared for possible nightlife noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight the gym and a pool with city views; one remarks the pool water was cold. Bar staff receive praise.

Related guest reviews

10

Raphael

Nov 24, 2025

·

Stayed 6 nights

Everything about the place was excellent! Staff, amenities and location of the place.

10

David

Feb 23, 2026

·

Stayed 2 nights

Staff, particularly bar staff are brilliant.

10

Maphuti

Sep 24, 2025

·

Stayed 2 nights

Awesome staff, great facilities, especially the gym

10

Pierre

Jun 21, 2025

·

Stayed 1 night

Loved the hotel. Staff was very attentive and friendly. Had an outside hotel issue which they sorted out brilliantly. Very nice pool and gym.

10

Jaqueline

Oct 1, 2025

·

Stayed 2 nights

Had an amazing stay! If you have any doubts book it! Clean and beautiful. Great breakfast. Beautiful pool although freezing. The views from the pool are stunning. We enjoyed our stay.

8

Colin

Feb 12, 2026

·

Stayed 3 nights

I stayed for an additional three nights in business. For the most part, the hotel is great. Clean spacious rooms that are quite modern. Excellent breakfast on the top floor overlooking the city. Kind helpful staff. Nice gym. The noise from the local clubs/bars near the hotel was still loud on the Thursday night. I was in the 13th floor and it was still disruptive. I did choose a better location within the hotel for this second stay, and the noise wasn’t as bad but still impacted my sleep. I will consider staying again but the external noise is a concern.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews commonly describe the property and rooms as very clean. A few note lapses such as missed floor cleaning or a shortage of tissues.

Related guest reviews

10

Leah

Feb 2, 2026

·

Stayed 3 nights

The hotel was absolutely beautiful, the rooms are new, very spacious, and clean. The staff were all very welcoming, and the hotel's ambience was very inviting. I enjoyed a pleasant stay; the location is also very accessible and central. Connecting to the WIFI was an issue but it was not the end of the world.

2

Ecrin Ece

Oct 29, 2025

·

Stayed 5 nights

Oda yeterince temiz degildi. Yerler iyi silinmemisti ve cogu yer lekeliydi

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10

Mary

Oct 9, 2025

·

Stayed 3 nights

Beautiful clean hotel. Breakfast was amazing. One day my safari left before breakfast so the hotel made me a breakfast to go! I would definitely stay at Hyatt Place again.

10

charlie

Feb 20, 2026

·

Stayed 1 night

Excellent hotel. Staff was amazing and room very clean. Breakfast option was plentiful. My kids enjoyed the breakfast selections. The hotel is near restaurants and markets. Great location and very safe.

10

Mandy

Nov 29, 2025

·

Stayed 2 nights

I was very happy with my 2-night stay. I was unhappy with noise the first night and the hotel relocated me the next day without delay. Very thoughtful. The rooms are very nice and clean. I would come again.

10

Pamela

Oct 6, 2025

·

Stayed 1 night

Very large and comfortable room Very clean and comfortable Staff were all very helpful and friendly

10

Abhijeet

Aug 25, 2025

·

Stayed 1 night

Very clean rooms and friendly staff

10

Rawan

Jun 16, 2025

·

Stayed 2 nights

Jättefint hotell! Det var nytt rent och fräscht. Personalen var extremt trevliga och hjälpsamma. Frukosten var bra!

Translate

8

Colin

Feb 12, 2026

·

Stayed 3 nights

I stayed for an additional three nights in business. For the most part, the hotel is great. Clean spacious rooms that are quite modern. Excellent breakfast on the top floor overlooking the city. Kind helpful staff. Nice gym. The noise from the local clubs/bars near the hotel was still loud on the Thursday night. I was in the 13th floor and it was still disruptive. I did choose a better location within the hotel for this second stay, and the noise wasn’t as bad but still impacted my sleep. I will consider staying again but the external noise is a concern.

8

Colin

Feb 1, 2026

·

Stayed 8 nights

Clean, spacious room. Great breakfast with many options and opportunity to sit out on the balcony and overlook the city. Convenient location close Sarit mall and Westgate mall. Thursday through Saturday it is loud with the party scene at the clubs/bars near the hotel and I was on the 12th floor. If I stay again I will ask to be placed on the opposite side of the hotel to see if it’s less noisy. Internally there was no noise, but I did have on very bad sleep on the Friday night because of the noise. They also did run out of tissues because they hadn’t ordered enough, which seems pretty odd considering the size of the hotel and the Hyatt brand. I will consider staying again for the right price.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, modern, and comfortable. External noise from nearby clubs or bars affects some nights, even on higher floors; one guest noted a Wi-Fi login issue.

Related guest reviews

10

Erik Ganesh

Dec 21, 2025

·

Stayed 1 night

New and fresh

8

Stefan

May 24, 2025

·

Stayed 6 nights

was very good, just the thin windows to the street were not optimal, was very loud, could here the street

10

Leah

Feb 2, 2026

·

Stayed 3 nights

The hotel was absolutely beautiful, the rooms are new, very spacious, and clean. The staff were all very welcoming, and the hotel's ambience was very inviting. I enjoyed a pleasant stay; the location is also very accessible and central. Connecting to the WIFI was an issue but it was not the end of the world.

10

Kelly

Oct 30, 2025

·

Stayed 1 night

Great staff. Quick check in Comfortable room Good location near Sarit Center

10

Mandy

Nov 29, 2025

·

Stayed 2 nights

I was very happy with my 2-night stay. I was unhappy with noise the first night and the hotel relocated me the next day without delay. Very thoughtful. The rooms are very nice and clean. I would come again.

10

Pamela

Oct 6, 2025

·

Stayed 1 night

Very large and comfortable room Very clean and comfortable Staff were all very helpful and friendly

10

Emmanuel

Jul 7, 2025

·

Stayed 1 night

An excellent hotel with spacious and comfortable rooms. Staff were very friendly and ready to assist.

10

Fred

Oct 10, 2025

·

Stayed 2 nights

Excellent Hotel spacious rooms and directly oppisite Sarit shopping centre

8

Colin

Feb 12, 2026

·

Stayed 3 nights

I stayed for an additional three nights in business. For the most part, the hotel is great. Clean spacious rooms that are quite modern. Excellent breakfast on the top floor overlooking the city. Kind helpful staff. Nice gym. The noise from the local clubs/bars near the hotel was still loud on the Thursday night. I was in the 13th floor and it was still disruptive. I did choose a better location within the hotel for this second stay, and the noise wasn’t as bad but still impacted my sleep. I will consider staying again but the external noise is a concern.

8

Colin

Feb 1, 2026

·

Stayed 8 nights

Clean, spacious room. Great breakfast with many options and opportunity to sit out on the balcony and overlook the city. Convenient location close Sarit mall and Westgate mall. Thursday through Saturday it is loud with the party scene at the clubs/bars near the hotel and I was on the 12th floor. If I stay again I will ask to be placed on the opposite side of the hotel to see if it’s less noisy. Internally there was no noise, but I did have on very bad sleep on the Friday night because of the noise. They also did run out of tissues because they hadn’t ordered enough, which seems pretty odd considering the size of the hotel and the Hyatt brand. I will consider staying again for the right price.

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, professional, and proactive, with quick check-in and helpful problem resolution, including room moves. Occasional issues include a delayed room readiness and difficulty obtaining an invoice.

Related guest reviews

10

Sarah Berita

Sep 9, 2025

·

Stayed 6 nights

All the staff were very attentive and surprisingly thoughtful and supportive, helpful , welcoming !

2

HARSH

Aug 8, 2025

·

Stayed 1 night

Hello, room was not ready until 630 PM and check in was 2PM. We were still not given the room we paid for.

10

David

Feb 23, 2026

·

Stayed 2 nights

Staff, particularly bar staff are brilliant.

10

Kelly

Oct 30, 2025

·

Stayed 1 night

Great staff. Quick check in Comfortable room Good location near Sarit Center

10

charlie

Feb 20, 2026

·

Stayed 1 night

Excellent hotel. Staff was amazing and room very clean. Breakfast option was plentiful. My kids enjoyed the breakfast selections. The hotel is near restaurants and markets. Great location and very safe.

10

Mandy

Nov 29, 2025

·

Stayed 2 nights

I was very happy with my 2-night stay. I was unhappy with noise the first night and the hotel relocated me the next day without delay. Very thoughtful. The rooms are very nice and clean. I would come again.

10

Patricia

Aug 29, 2025

·

Stayed 1 night

Professional and friendly staff.

10

Adam

Oct 11, 2025

·

Stayed 11 nights

My stay at the hotel was very successful. The only problem was the inability to receive an invoice, which I learned about shortly after arrival.

10

Sarah Berita

Sep 10, 2025

·

Stayed 6 nights

We were very impressed by the attentiveness of all the hotel staff and surprisingly thoughtfulness gesture of all the things we needed to make our holiday complete. Thank you very much to each one of you.

8

Colin

Feb 12, 2026

·

Stayed 3 nights

I stayed for an additional three nights in business. For the most part, the hotel is great. Clean spacious rooms that are quite modern. Excellent breakfast on the top floor overlooking the city. Kind helpful staff. Nice gym. The noise from the local clubs/bars near the hotel was still loud on the Thursday night. I was in the 13th floor and it was still disruptive. I did choose a better location within the hotel for this second stay, and the noise wasn’t as bad but still impacted my sleep. I will consider staying again but the external noise is a concern.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient Westlands setting close to Sarit and Westgate malls, restaurants, and markets. Some guests experienced late-night street or club noise.

Related guest reviews

8

Stefan

May 24, 2025

·

Stayed 6 nights

was very good, just the thin windows to the street were not optimal, was very loud, could here the street

10

Leah

Feb 2, 2026

·

Stayed 3 nights

The hotel was absolutely beautiful, the rooms are new, very spacious, and clean. The staff were all very welcoming, and the hotel's ambience was very inviting. I enjoyed a pleasant stay; the location is also very accessible and central. Connecting to the WIFI was an issue but it was not the end of the world.

10

Raphael

Nov 24, 2025

·

Stayed 6 nights

Everything about the place was excellent! Staff, amenities and location of the place.

10

Kelly

Oct 30, 2025

·

Stayed 1 night

Great staff. Quick check in Comfortable room Good location near Sarit Center

10

charlie

Feb 20, 2026

·

Stayed 1 night

Excellent hotel. Staff was amazing and room very clean. Breakfast option was plentiful. My kids enjoyed the breakfast selections. The hotel is near restaurants and markets. Great location and very safe.

10

Mohammad

Jun 9, 2025

·

Stayed 2 nights

Very nice looking hotel as well as calm atmosphere with helpful and friendly staff, let’s not forget the great location of this hotel with their brand new building. Thank you very much.

10

Fred

Oct 10, 2025

·

Stayed 2 nights

Excellent Hotel spacious rooms and directly oppisite Sarit shopping centre

8

Colin

Feb 12, 2026

·

Stayed 3 nights

I stayed for an additional three nights in business. For the most part, the hotel is great. Clean spacious rooms that are quite modern. Excellent breakfast on the top floor overlooking the city. Kind helpful staff. Nice gym. The noise from the local clubs/bars near the hotel was still loud on the Thursday night. I was in the 13th floor and it was still disruptive. I did choose a better location within the hotel for this second stay, and the noise wasn’t as bad but still impacted my sleep. I will consider staying again but the external noise is a concern.

10

Nina

Jul 2, 2025

·

Stayed 2 nights

Great place to stay in westlands

8

Colin

Feb 1, 2026

·

Stayed 8 nights

Clean, spacious room. Great breakfast with many options and opportunity to sit out on the balcony and overlook the city. Convenient location close Sarit mall and Westgate mall. Thursday through Saturday it is loud with the party scene at the clubs/bars near the hotel and I was on the 12th floor. If I stay again I will ask to be placed on the opposite side of the hotel to see if it’s less noisy. Internally there was no noise, but I did have on very bad sleep on the Friday night because of the noise. They also did run out of tissues because they hadn’t ordered enough, which seems pretty odd considering the size of the hotel and the Hyatt brand. I will consider staying again for the right price.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is a highlight with plentiful options, good quality, and city views from the top floor. Early departures received takeaway breakfasts.

Related guest reviews

10

Rajan

Oct 1, 2025

·

Stayed 6 nights

Amazing hotel, best service, best breakfast, great location and the most lovely staff. Thank you so much for having us

10

Mary

Oct 9, 2025

·

Stayed 3 nights

Beautiful clean hotel. Breakfast was amazing. One day my safari left before breakfast so the hotel made me a breakfast to go! I would definitely stay at Hyatt Place again.

10

charlie

Feb 20, 2026

·

Stayed 1 night

Excellent hotel. Staff was amazing and room very clean. Breakfast option was plentiful. My kids enjoyed the breakfast selections. The hotel is near restaurants and markets. Great location and very safe.

10

Jaqueline

Oct 1, 2025

·

Stayed 2 nights

Had an amazing stay! If you have any doubts book it! Clean and beautiful. Great breakfast. Beautiful pool although freezing. The views from the pool are stunning. We enjoyed our stay.

10

isabelle

Jan 29, 2026

·

Stayed 1 night

Clean room,helpful staff, very good breakfast

10

Rawan

Jun 16, 2025

·

Stayed 2 nights

Jättefint hotell! Det var nytt rent och fräscht. Personalen var extremt trevliga och hjälpsamma. Frukosten var bra!

Translate

8

Colin

Feb 12, 2026

·

Stayed 3 nights

I stayed for an additional three nights in business. For the most part, the hotel is great. Clean spacious rooms that are quite modern. Excellent breakfast on the top floor overlooking the city. Kind helpful staff. Nice gym. The noise from the local clubs/bars near the hotel was still loud on the Thursday night. I was in the 13th floor and it was still disruptive. I did choose a better location within the hotel for this second stay, and the noise wasn’t as bad but still impacted my sleep. I will consider staying again but the external noise is a concern.

8

Colin

Feb 1, 2026

·

Stayed 8 nights

Clean, spacious room. Great breakfast with many options and opportunity to sit out on the balcony and overlook the city. Convenient location close Sarit mall and Westgate mall. Thursday through Saturday it is loud with the party scene at the clubs/bars near the hotel and I was on the 12th floor. If I stay again I will ask to be placed on the opposite side of the hotel to see if it’s less noisy. Internally there was no noise, but I did have on very bad sleep on the Friday night because of the noise. They also did run out of tissues because they hadn’t ordered enough, which seems pretty odd considering the size of the hotel and the Hyatt brand. I will consider staying again for the right price.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9 $178	10 $181	11 $183	12 $189	13 $188	14 $161
15 $176	16 $181	17 $181	18 $168	19 $168	20 $184	21 $172
22 $168	23 $177	24 $180	25 $172	26 $171	27 $176	28 $176
29 $177	30 $189

Su	Mo	Tu	We	Th	Fr	Sa
		1 $184	2 $189	3 $189	4 $184	5 $184
6 $181	7 $184	8 $189	9 $185	10 $189	11 $189	12 $189
13 $189	14 $189	15 $189	16 $189	17 $181	18 $184	19 $189
20 $189	21 $189	22 $189	23 $189	24 $181	25 $189	26 $189
27 $181	28 $189	29 $189	30 $185	31 $189

Hyatt Place Nairobi Westlands

About this property

Location

Room options

Deluxe Room, 2 Twin Beds

Deluxe Room, 1 King Bed

Room, 1 King Bed

Deluxe Room, 1 King Bed (Forest)

Junior Suite, 1 King Bed with Sofa Bed

Suite, 1 Bedroom, Accessible (King)

Executive Suite, 1 Bedroom

Guest reviews of Hyatt Place Nairobi Westlands

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place Nairobi Westlands

Prices for upcoming dates

Business details