Name: Hotel Valencia Santana Row
Address: 355 Santana Row, San Jose, California, United States of America, San Jose, California, US
Price range: US$308–US$1,073 per night
Rating: 8.75

What guests think

Travellers praise Hotel Valencia Santana Row for its unbeatable Santana Row location, stylish rooms with balconies, and generally friendly service, while noting the lively setting, occasional noise, and some maintenance or amenity hiccups that keep it shy of true luxury.

Cleanliness is typically strong, though some guests report dusty vents, missed housekeeping, or dated bathrooms. Facilities like the rooftop bar and pool are popular, but there are reports of pool closures, a modest gym, expensive valet, and limited poolside service. Expect a stylish, convenient base with lively surroundings and occasional service or maintenance inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the rooftop bar and pool, but multiple reviews mention pool closures or renovations and limited poolside service. The gym is described as modest, and valet parking is pricey and sometimes slow.

Related guest reviews

8

Vanvy

18 Mar 2024

·

Stayed 1 night

Stay was amazing however hotels.com never indicated that the pool jacuzzi area was undergoing renovations so we never got access to full facility

4

Colleen

16 Mar 2024

·

Stayed 2 nights

The pool was closed but not advertised at time of booking and stay. One of the reasons we chose the Valencia unfortunately.

10

Michael

29 Dec 2023

·

Stayed 1 night

The pool is amazing. Jocelyn and Katherine took care of a problem we had with original room plus gifted us a bottle of wine. A service.

6

David

4 Aug 2025

·

Stayed 2 nights

Fitness room is very weak. Staff great. Location great.

10

John

7 Aug 2023

·

Stayed 1 night

Fabulous hostelry on Santana Row to conclude our anniversary trip to Carmel. Only reservations, valet parking a bit pricey, and no clear instructions or access to ice for room. Room was large, inviting and spotlessly clean.

10

Lisa

5 Aug 2025

·

Stayed 2 nights

This hotel was a complete gem! We had never been to San Jose before and Santana Row is lively and full of great restaurants and shops. We were in town for a concert. The hotel is right in the middle of all the activity and you feel like you are in a European village. Great service, beautiful rooftop bar and lovely comfortable rooms.

8

Catharina

8 Apr 2024

·

Stayed 10 nights

Pool closed Noisy

8

Aurora

11 Aug 2024

·

Stayed 1 night

Very nice property. Room a bit older. Rooftop bar very expensive. Third floor bar catered to young and trendy.

4

Christine

27 Apr 2024

·

Stayed 1 night

Pool and hot tub were closed without any notice ahead of time. Dried blood or something brown on duvet cover. Yes, I have photos! Overpriced for what you get. Paid almost $500 with upgrades to be disappointed. If your hotel amenities are unavailable, maybe don’t charge all your fees?

8

Michael

17 Jul 2023

·

Stayed 1 night

Great hotel. Very nice room and everyone was extremely friendly. However we did have a few issues: 1) the valet took our luggage when we arrived but it took 45 minutes and a call to the front desk to get it delivered 2) then every time we needed the car we used the text link they provided to request it and I got a confirmation, but even with 20 mins in advance, it was never there for us. I even called the front desk once to ensure the valet would have the car requested but still we had to ask when we got out front. So lots of waiting for the car. 3) we had extended our stay by one day under a separate reservation. I emailed the hotel to make sure they combined it so we didn’t have any issues. They replied they would take care of it. But of course, they didn’t and we were locked out of our room one day and it took quite a while for them to get it corrected before we could get back in our room. Of course we were running late for dinner reservations at the time. Other than that the hotel and staff were great. But they do have some issues to work out.

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Cleanliness

Many reviews praise clean rooms and pleasant scents. Some report lapses such as dusty vents, stained bedding, missed housekeeping, and maintenance issues like faulty coffee makers or slow drains.

Related guest reviews

10

Jaewoo

27 Sept 2024

·

Stayed 1 night

It was clean and convenient

10

Catalina

18 Aug 2024

·

Stayed 2 nights

The staff were great! Very friendly and helpful, provided information to the best of their knowledge and tried their best to make our stay comfortable and easy. We dined at Oveja Negra as well, unfortunately we were sat at a dirty table, although there were other options available too. As a restaurant manager myself, I was a little bummed by it but luckily the service was good. Valet staff and bouncers were great too, very friendly and helpful. Overall we enjoyed our stay.

6

ashley

26 Jul 2024

·

Stayed 1 night

Upon arrival, valet wasn’t the best. They didn’t communicate effectively. I had to ask how I’d retrieve my car and get my own luggage. When I got to the front desk, service was decent. The front desk wasn’t unfriendly but not friendly either. I didn’t get a full view overview of the property so a lot I found out from other guests. Lastly, my room was not very clean. It was stuffy and dusty. The vents were filled with dust too. I love Santana row and this hotel is very convenient for walking around and across the street to the mall. If not for the proximity to Santana row, I probably wouldn’t stay here again.

10

Carlos

13 Oct 2025

·

Stayed 2 nights

Clean rooms and friendly staff

10

CAMELLE

10 Oct 2024

·

Stayed 1 night

Clean

8

Kimberly

10 Aug 2025

·

Stayed 3 nights

Beautiful property. There for 3 nights and they never attempted to clean my room. AC broke

4

Christine

27 Apr 2024

·

Stayed 1 night

Pool and hot tub were closed without any notice ahead of time. Dried blood or something brown on duvet cover. Yes, I have photos! Overpriced for what you get. Paid almost $500 with upgrades to be disappointed. If your hotel amenities are unavailable, maybe don’t charge all your fees?

8

Lucy

18 Nov 2024

·

Stayed 1 night

The hotel itself is lovely. It is in a very walkable area of Santa Clara. Four things that can be Improved upon. 1) ensure all rooms are in working order. The coffee pot was broken in that. It spilled water all over the counter and floor, but did not make coffee. The shower was a little backed up, which meant you were standing in a puddle of water while showering. The bathtub stopper was broken. If you wanted to take a bath, you could not. 2) Train the front desk personnel a bit more. The front desk didn’t have a lot of answers. They were nice, not extremely helpful. 3) Coordinate front desk and valet. We called the front desk to have our car brought up as is the protocol when checking out. We waited about five minutes and were approached by a valet person. He asked what kind of car we had. When we told him what kind of car we had, he said it would be about five minutes or so since we had just put in our request. We told him we called and put in our request at least 15 minutes prior. He showed us his handheld device that said we had just put our request in. Obviously, he was wrong and he was nice about it, but, this snaffu made us late, picking up our daughter. 4) Offer customers something to make up for the imperfections of their (our) stay. Anything small; a $50 credit, a room upgrade for “next time.” Anything. Something would be nice to make them (us) feel like coming back.

10

Sandra

8 May 2024

·

Stayed 1 night

Staff was all accommodating! The hotel is clean and smells pleasant.

10

Merve

30 Jun 2024

·

Stayed 1 night

The hotel staff was very kind, the amenities were clean and well put together. I highly recommend this place for business, fun, or even just some time with the family.

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Rooms

Stylish and generally comfortable rooms, often spacious and with balconies. Some guests find bathrooms dated or rooms average for the price, with occasional noise from nightlife or traffic and intermittent AC or heater issues.

Related guest reviews

8

Alice

21 Feb 2025

·

Stayed 1 night

Great location and staff, room a bit “tired.”

10

Diane

22 Apr 2025

·

Stayed 1 night

We got a free upgrade and enjoyed a spacious king room with balcony overlooking a bit of the courtyard in this very busy and sometimes loud area. It was a Saturday night and everything got quiet by 11:30 p.m. The room was very beautiful and well designed. The beds were extremely comfortable. Valet parking at $55 - with in and out service - was the way to go in this cramped action-packed area. It's a fun, dynamic, and luxurious destination.

6

Stefanie

11 Jan 2024

·

Stayed 1 night

The location is great. Walking distance to plenty of restaurants and shops. The staff is incredibly friendly. But the rooms are very outdated for the price they charge. The A/C alone should not be as loud as it was. The caulking in the bathroom is chipped/missing. The actual shower and sink looked and felt outdated. We paid for a late check out (3pm). That morning they had a fire alarm test and we were up and unable to sleep at 9am. We check out by 11am (regular check out time) and don’t get reimbursed for the late check out fees. TL;DR Underwhelmed. Great location but overpriced.

10

john

5 Jan 2025

·

Stayed 1 night

Good sized room with tasteful decoration

6

Juan Ramón

23 Jan 2023

·

Stayed 1 night

I really really like Keoni at the lobby desk, his attention to us was supreme The room was ok the heater made a lot of noise the whole night 😏we couldn’t sleep

6

Michael

25 Oct 2025

·

Stayed 3 nights

The stay was fine, but the hotel pricing is close to luxury and the property is not. The rooms are mediocre, bathrooms have nothing luxury whatsoever. It’s a $300 max /night property IMO.

10

Danny

6 Apr 2025

·

Stayed 1 night

My stay here was exceptional. The hotel is beautiful and well decorated. The rooftop bar has a great view. The staff were very friendly and helpful. I had a room with an attached balcony and was a beautiful view of the street. The location is great. Plenty of shopping and restaurants around. Would definitely stay here again and highly recommend to others.

10

Yvonne

4 Nov 2025

·

Stayed 1 night

Beautiful room, comfortable bed, helpful staff.

10

Judi

14 Mar 2025

·

Stayed 1 night

Absolutely wonderful check in.. spectacular room. Peaceful hotel and beautiful.

10

Varinder

29 Sept 2025

·

Stayed 1 night

It was amazing except the Air conditioner seemed like was not working . It was pretty hot in the room .

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Service

Staff are frequently described as friendly, welcoming, and helpful. However, recurring issues include slow or inconsistent valet, unfulfilled requests, uneven recognition of benefits, and needing to ask for compensation after disruptions.

Related guest reviews

10

Gianna

24 Dec 2024

·

Stayed 1 night

they upgraded us for our anniversary and room was gorgeous and so was the view! Room was super clean and comfortable the bed felt amazing ! The staff was amazing and made us feel comfortable and welcomed!

10

Karina

24 Aug 2025

·

Stayed 1 night

I can't say that I received any of the VIP Access benefits. Other than that, hotel is in a great location. Access to lots of nightlife and also spas, if quiet and relaxing is what you are looking for.

6

Mike

19 Jul 2023

·

Stayed 1 night

Great hotel - amazing room and common areas, very friendly staff and perfect location. However they still have a lot of irritating snags to work out in their processes as I encountered many issues during my stay. The valet service was never ready with our car despite requesting 20 mins early. It took 45 mins and a call to the front desk to get our bags delivered to our room. They screwed up our reservation which led to us being locked out of our room for awhile one day. Otherwise a great hotel but they can’t seem to get things right, even when you confirm the details.

6

Georgia

16 Jul 2025

·

Stayed 3 nights

The location and reputation of the hotel had me so excited to stay. Every person we encountered was very nice. Unfortunately, the service was not great. We called down for water and extra pillows on night one. We were told we would have to pay for waters if they brought them up but we could come to the front desk and get them free. We never got the pillows. We stayed for 3 nights. I could go on but it I will just say it doesn’t get better. The outstanding Valets were responsive, cheerful and incredibly helpful.

10

Kaalyn

1 Sept 2025

·

Stayed 1 night

Absolutely gorgeous hotel. On par with the quality I expected. I was greeted immediately upon pulling up to the valet. Someone helped me with my luggage and the bell staff made sure it got to my room after I was checked in. Staff was so polite and helpful. I was given water and a property orientation. Room is beautiful and comfortable

10

Judith

29 May 2025

·

Stayed 3 nights

Staff should all be proud of themselves! Outstanding!

8

Tiffany

8 Jun 2025

·

Stayed 2 nights

We were so excited to have a stay-cation. Other than the check-in process (over an hour after the promised time), our stay was great!

10

cassandra

18 May 2025

·

Stayed 1 night

Check-in was a fast and easy process. Hotel staffing were friendly and helpful with everything.

10

Carina

30 May 2024

·

Stayed 1 night

The property is beautiful and in a prime location for dining and shopping. The staff was excellent and very friendly throughout my stay.

8

Michael

17 Jul 2023

·

Stayed 1 night

Great hotel. Very nice room and everyone was extremely friendly. However we did have a few issues: 1) the valet took our luggage when we arrived but it took 45 minutes and a call to the front desk to get it delivered 2) then every time we needed the car we used the text link they provided to request it and I got a confirmation, but even with 20 mins in advance, it was never there for us. I even called the front desk once to ensure the valet would have the car requested but still we had to ask when we got out front. So lots of waiting for the car. 3) we had extended our stay by one day under a separate reservation. I emailed the hotel to make sure they combined it so we didn’t have any issues. They replied they would take care of it. But of course, they didn’t and we were locked out of our room one day and it took quite a while for them to get it corrected before we could get back in our room. Of course we were running late for dinner reservations at the time. Other than that the hotel and staff were great. But they do have some issues to work out.

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Location

Widely praised position in the heart of Santana Row with easy access to shopping, dining, nightlife, and nearby sights like the Winchester Mystery House. The lively area can bring some noise to certain rooms.

Related guest reviews

8

Karen

21 Sept 2025

·

Stayed 1 night

I was just passing through visiting friends and wanted a more lux experience so I booked a room here. I had a great stay overall. It was a weekday in August so it was kinda dead. I was the only one at the pool for a few hours. They don’t have actual pool service for food but you can order room service from a phone by the pool and they will deliver to the pool, but be very clear where you are because they delivered mine to my room and I waited over an hour before I realized it wasn’t coming. Because it was in my room. Also they had a “water emergency” and advised the water would be shut off at 9 am. I had planned to hang out at this pricey hotel until checkout but had to scrap that plan. Instead of just offering compensation I had to ask for it - they just comped my valet. I didn’t complain that I wanted money off the room. Mostly because my name is Karen. 😝 Also, this location is great, cute shopping and eating nearby and the mysterious Winchester House is walkable.

10

Jose

25 May 2025

·

Stayed 1 night

The location right on Santana Row.

10

Brian

19 Apr 2025

·

Stayed 2 nights

Beautiful hotel in downtown SJ. Everything was great. Close to all of the great shopping !

10

Tuvan

14 May 2024

·

Stayed 5 nights

Wonderful experiences. Very good location with shopping and dining options

10

Michelle

25 Mar 2025

·

Stayed 1 night

Central location

10

Liliya

25 Jul 2025

·

Stayed 1 night

Love the proximity to everything

10

Jenna

1 Sept 2024

·

Stayed 1 night

Great location!

8

anthony

30 Aug 2025

·

Stayed 2 nights

Extremely convenient location. More shopping and fine restaurants in a 2 block radius than I’ve ever experienced.

10

Husein

3 Oct 2025

·

Stayed 3 nights

Great hotel on amazing location!

10

Jason

2 Mar 2025

·

Stayed 1 night

Incredibly convenient location for touring the Winchester mystery house and shopping!

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Dining

On-site dining is often enjoyed, including a pleasant courtyard breakfast and good meals, but several guests find drinks and the rooftop bar pricey and note breakfast cutoffs or inconsistent experiences.

Related guest reviews

10

Amy

19 Oct 2025

·

Stayed 1 night

Nice, stylish hotel. Attentive staff and good service. Drinks are overpriced: $30 for a Kentucky Mule?

10

Alice

24 Oct 2023

·

Stayed 1 night

Very nice high-end hotel in a great location with extremely attentive, friendly staff. Food in the restaurant (dinner) was very good and the atmosphere for outside seating was great. Inside seating, less appealing.

6

Richard

13 Dec 2023

·

Stayed 2 nights

balcony windows need weather stripping. Breakfast was bad. The rooms were sleek, but not functional.

8

Donnica

1 Sept 2024

·

Stayed 1 night

I had to ask about Expedia amenities. Request complete ignored for room upgrade. 20 food/bev credit finally found. No signature drink offered. Service in restaurant and food was great.

10

valerie

28 Oct 2024

·

Stayed 1 night

Room was exceptionally dark and quiet, comfortable bed, good restaurant, very convenient.

10

Catalina

18 Aug 2024

·

Stayed 2 nights

The staff were great! Very friendly and helpful, provided information to the best of their knowledge and tried their best to make our stay comfortable and easy. We dined at Oveja Negra as well, unfortunately we were sat at a dirty table, although there were other options available too. As a restaurant manager myself, I was a little bummed by it but luckily the service was good. Valet staff and bouncers were great too, very friendly and helpful. Overall we enjoyed our stay.

8

Aurora

11 Aug 2024

·

Stayed 1 night

Very nice property. Room a bit older. Rooftop bar very expensive. Third floor bar catered to young and trendy.

10

ENEIDA

9 Sept 2023

·

Stayed 1 night

It was beautiful it's another one of my favorite place's now very comfortable and pleasant the service was excellent. Parking is a bit awkward but once there was room to get valet parking was great.Extremely Loved the hotel and everything they had to offer Can't wait to stay there again....Breakfast at the hotel very delicious.Thank you

10

Dawn

31 Jul 2024

·

Stayed 1 night

Hotel Valencia was excellent! The beautiful courtyard area for breakfast felt like we were in Europe. The upstairs bar had an excellent after dinner club like vibe. The shopping and restaurant selections were amazing too. We had a balcony overlooking the area with Palm trees and mountains in the distance. Would highly recommend.

8

Mindy

14 Aug 2025

·

Stayed 1 night

Comfy bed, nice outdoor pool area and jacuzzi. Got downstairs for breakfast at 11:08 am and they woukd not serve me any breakfast since it stopped at 11 . Not even a muffin . Lunch menu available was not something I could eat first thing of the day .

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$377
February	US$460
March	US$459
April	US$388
May	US$363
June	US$470
July	US$341
August	US$322
September	US$356
October	US$391
November	US$376
December	US$357

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $707	17 $774	18 $563	19 $602
20 $322	21 $349	22 $934	23 $1,023	24 $861	25 $367	26 $367
27 $330	28 $471	29 $570	30 $522

Su	Mo	Tu	We	Th	Fr	Sa
				1 $363	2 $308	3 $314
4 $320	5 $516	6 $577	7 $506	8 $434	9 $410	10 $533
11 $374	12 $972	13 $1,073	14 $978	15 $391	16 $373	17 $403
18 $401	19 $501	20 $701	21 $630	22 $399	23 $348	24 $349
25 $313	26 $432	27 $469	28 $644	29 $404	30 $387	31 $320

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed (Communication Room)

Traditional Double Room

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Balcony

Traditional Room, 1 King Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Valencia Santana Row

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Prices for upcoming dates