Name: Casa Bella Hotel and Suites
Address: 5601 Padre Boulevard, North End, South Padre Island, Texas, United States of America, South Padre Island, Cameron County, US
Price range: US$47–US$154 per night
Rating: 6.93

What guests think

At Casa Bella Hotel and Suites, reviews describe a budget-friendly, walkable base with occasional bay or pool views and helpful staff, but also frequent surprise fees, cash-only deposits, and many maintenance and cleanliness problems across rooms and facilities.

Guests like the low price, proximity to the beach and restaurants, and amenities such as the pool, fishing pier, and some in-room hot tubs when they work. Common complaints include a broken ice machine, dated furnishings and uncomfortable beds, inconsistent air conditioning, noise from the pool, strict parking rules with towing concerns, and the lobby opening late for deposit inspections. Housekeeping is inconsistent, with several reports of roaches, odors, and dirty linens, while others found rooms acceptably clean. Overall, expect a no-frills stay where price and location outweigh comfort and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Amenities include a pool, hot tub and a small fishing pier/BBQ area; some rooms have in-room jacuzzis. Reviews frequently note a broken ice machine, occasional pool closures or cleanliness issues, strict parking rules with extra fees/towing risk, and no elevator.

Related guest reviews

4

Joseph

4 Nov 2025

·

Stayed 1 night

Pool closed hot tub cold. No heat. Too strict on parking. No breakfast or coffee. No golf carts. But nice place

8

Nancy

1 Jul 2024

·

Stayed 2 nights

Hotel was decent. It has a nice view of the bay. We did have a problem with the AC but staff was quick to correct it. Proximity to Clayton’s was great. Just an FYI you will be charged a “resort fee” of $14 and parking is only for 1 vehicle. Any other vehicles you will need to pay an additional 25$

6

Lucinda

13 Oct 2024

·

Stayed 2 nights

Not a 5 star hotel THERE IS NO ELEVATOR SO GET A FIRST FLOOR IF U HAVE HEAVY STUFF TO CARRY / towels are hard sheets were dirty ok for price charge for parking for anything more than 1 vehicle/ will tow if u don’t have parking permit if someone is visiting you n they park in parking lot / trying to make money off anything other than your hotel stays/-only thing convenient for me was the boat slip but did start at a $50 buck price n went down to 30 p day only reason I would stay is for the boat slip tbh - other than that prolly not . Sheets and whole place over all could use updating every thing ice maker didn’t work and that sucked too

4

Santiago

1 Sept 2025

·

Stayed 2 nights

My experience at this location was not what I expected. The air conditioner did not cool the room enough to be comfortable until around 4 a.m., and it was extremely loud while making strange noises. There was also a $60 cash deposit, which I understand, but it could not be refunded until the room was inspected. Since the office does not open until 9 a.m., it makes it impossible to check out earlier if your schedule requires it. In addition, our car was towed. According to witnesses, the tow truck operator arrived less than five minutes after we parked. We did have a parking pass, but the tape provided did not hold. When we closed the doors, it flew off and ended up resting on the center console facing upward. I understand this technically did not meet the requirements, but with just a little effort or understanding on their side, the situation could have been avoided. That night, a total of three cars were towed from the property. When I spoke to the young man at the counter, he already knew who I was and confirmed that I was the driver.

4

Elizabeth

17 Aug 2025

·

Stayed 2 nights

Very dated property. The pictures you see look nothing like what you get. The people working had no customer service skills. The door latch didn’t work well. They have a surprise $60 cash deposit (not a credit card for incidentals). Room has to be checked before you receive your deposit back. Ice maker doesn’t work. No pool towels available. You are charged $7 per day as a “resort fee”. Ask for the fee to be returned since they didn’t have anything that the supposed resort fee covered and they refused. My husband trying talking to them several times but each time they were rude and didn’t want to speak to him since it was my name on the reservation. Bed was on a flimsy frame. TV was super small. The restroom door was broken. Towels are super cheap and were limited. AC in room was very cold. Only one vehicle is allowed to be parked on the property. There was a pad lock to the fishing dock and when asked for the key they said they didn’t know where it was and will look for it (didn’t happen). They were trying to be strict with all these rules and threatened to tow your vehicle if it didn’t have a permit yet vehicles with no permit were parked. The property has so much potential.

8

Elizabeth

15 Sept 2024

·

Stayed 2 nights

Overall not too bad of a place the pool was great for my son. But it does need new chairs for the pool area. A few updates around the building the ice machine didn’t work.

10

Brenda

7 Jan 2026

·

Stayed 1 night

For the price it was great. The ice machine was out of order. We will definitely stay there again.

6

Yasmin

14 Aug 2025

·

Stayed 4 nights

The rooms were surprisingly clean and well kept. However there was a $7 a day “resort fee” we weren’t advised about until we got there. There also was a $60 cash deposit we weren’t aware about until we got there which was quite inconvenient.

10

Claudia

18 Apr 2023

·

Stayed 1 night

We can BBQ on the premises. Attached pier for fishing. Convenient back door (on first floor) that leads to the pool area.

4

Jordan

5 Jul 2025

·

Stayed 2 nights

The price was decent, and the pool and hot tub was clean. I didn't see if they did breakfast, but it looked like they had a corner of the office with a coffee machine. Couple of vending machines in the main area. My room had a lamp without a shade and a closet without the rod. The a/c worked good and the beds weren't anything good or bad. Kinda stiff, which i prefer, and the pillows were clumpy, but thick. You pay for what you get.

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Cleanliness

Reports are mixed: some guests found rooms clean, while many others cited roaches, odors, dirty or rough linens/towels, and bathrooms needing attention.

Related guest reviews

2

david

20 Oct 2025

·

Stayed 2 nights

ROACHES!! EVERYWHERE.. extremely dirty pool.. outdated beds, very uncomfortable and old tarnished yellow sheets ,air conditioning not up-To par .. Check in was totally unprofessional and very rude ,, tack on extra fees.. Beware!

10

Bertha

1 Sept 2025

·

Stayed 1 night

Super clean and service fantastic

2

Bryant

31 Aug 2025

·

Stayed 1 night

This place is no good it’s very loud and the rooms were not clean and it’s stinks. And the bedding was not cleaned like they just made up the bed. It was so bad I showered and left and took a loss on my money. And Hotels.com should take this dumpster hotel off their website it really should be tore down and haul off to the dump.

2

Amanda

27 Apr 2025

·

Stayed 1 night

Not what you see in the picture, ask for security deposit in cash, the first receptionist super friendly the other one horrible, found 2 roaches in the bathroom, found hair in the bed .

6

Monisha

17 Jun 2025

·

Stayed 3 nights

Pros: bed was comfortable The staff were great! Very helpful and very polite Cons: The room was not cleaned well, substance on wall, hair in bathroom and roach next to the fridge

4

Norma

5 Nov 2023

·

Stayed 1 night

Jacuzzi was dirty hair in the drain, towels had hair, whole place looked dirty. I had to buy cleaning supplies to room myself.

8

Lizette

4 Dec 2025

·

Stayed 1 night

Room was nice and clean. Staff was friendly and accommodating

2

Julio

11 Nov 2024

·

Stayed 2 nights

The rooms were dirty and humid

2

carlota

14 Sept 2025

·

Stayed 1 night

I didn’t stay. There was mold or mildew on the wall visible under the peeling wall paper. I’m appalled that girls.com does not honor my refund request for this. I have the pictures and video to prove it.

4

Claudina

16 Sept 2024

·

Stayed 1 night

Asked for deposit to be cash which I was not aware of on the reservation process and there were roaches in the room

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Rooms

Rooms vary: several are spacious with balconies or bay/pool views and some include in-room hot tubs. Many mention dated decor, squeaky or uncomfortable beds, weak or leaky A/C, door lock issues, and noise from the pool area.

Related guest reviews

10

Claudia

28 Jun 2025

·

Stayed 3 nights

Nice location and big rooms

10

Juan

8 Jul 2025

·

Stayed 5 nights

I had no issues. Everything was great. Very spacious.

6

Angelica

16 Sept 2024

·

Stayed 2 nights

Area is nice. Room needs attention and can only imagine what the other ones look like. Safety on door was not secure. Second dead bolt was not working. Bathroom door falling apart at bottom. Beds old and need replacing. Other than that, floors were nicely tiled and walls clean.

8

jessica

4 Aug 2024

·

Stayed 1 night

The check in was a breeze, I booked a room upstairs with a balcony so caution there are only stairs. The room was spacious and clean balcony view to the pool area was nice. The deadbolt was broken so there was a chain lock and just the door key lock working. Beds weren't too bad two queen mattress. Overall I would stay again on my next trip. Thank you Hotels.com

6

Khyli

18 Jun 2025

·

Stayed 1 night

Room isn't bad, walls thin and could hear everyone at the pool, but not a lot of people ther and you get what you paid for

4

RONNIE

16 Nov 2025

·

Stayed 2 nights

Several outlets not functioning. Stale/musty smell. Out dated furniture and bedding. Won’t return.

6

Rick

9 Aug 2024

·

Stayed 1 night

air conditioning in rooms aren’t working to good room is hot

4

Antwane

2 Aug 2025

·

Stayed 3 nights

The bed are old and needs to be replace and the room is out dated

8

Amber

22 Nov 2024

·

Stayed 2 nights

Enjoyed how close the beach was to the hotel. Enjoyed having a hot tub in my hotel room.

6

Javier

21 Jul 2025

·

Stayed 1 night

Upon arriving to the room, I found a puddle of water under A/C unit from it leaking. The beds were uncomfortable. The mattress squeaked so much.

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Service

Service is inconsistent: many praise friendly staff and quick help, but others report rude or unprofessional interactions, limited desk hours, and delays or disputes tied to cash-only deposits and inspections.

Related guest reviews

10

Tony

5 Oct 2025

·

Stayed 1 night

Clean, convenient, comfortable. Thank you Manuel, everything was great!

10

J

7 May 2025

·

Stayed 2 nights

Manager Manuel was implacable welcoming kind and very caring.I really like that in a manager of such an estate as this very charming point hotel.I will be back and it's because Of ensuring everything is great and gave me directions around the property et cetera

4

Jose

27 Dec 2024

·

Stayed 2 nights

no front desk people after 10:00 pm

10

Bertha

1 Sept 2025

·

Stayed 1 night

Super clean and service fantastic

2

Gerardo

27 Jun 2025

·

Stayed 1 night

While checking in, front desk staff was missing for about 15 minutes. Finally they came out. They required a 7$ resort fee that i had no idea about. aside from that, they required a 60$ (CASH)deposit in order for me to check in. i had to drive up to a store to withdraw cash. Low customer service as if its your privilege to stay in this place. at 7:45am when i was ready to check out and get my deposit back, the lobby was closed. I called a number in the door and they said they would open after 8. I give the managers or owners this place worst than a mom and pop place on how they run it. The room was good in general, beds are very springy and not the best if that's what you are looking for.

2

Leonel

26 May 2025

·

Stayed 1 night

👎 customer service

8

Lizette

4 Dec 2025

·

Stayed 1 night

Room was nice and clean. Staff was friendly and accommodating

4

Jocelynn

12 Oct 2025

·

Stayed 2 nights

The stuff was really rude. Nowhere in the expedia app says its 100$ cash deposit! I showed them and they said i have to call and still give the deposit so I drove to an ATM and got the cash. However, when i told them about expedia not having the cash details they said I have to call. NO YOU HAVE TO CALL! Its your hotel, more guests will come with no cash cause its not advertised. For sure I know not to stay in this hotel ever again. The room was dirty, had old eyelashes stuck to counter tops. At checkout time another lady at front desk said “i dont have time to check the room to give deposit back, so ill give you the cash and if anything ill use your card” i said NO MAM, go check the room right now because thats the purpose of the cash, i waisted time at check in when I couldve just given deposit with my credit card, she got mad and checked the room and gave me the cash back. They are not friendly, very rude and mean.

2

Angie

13 May 2025

·

Stayed 1 night

Bad customer service

2

Celeste

24 Jul 2025

·

Stayed 1 night

I couldn't even check in. Person at front desk wanted a cash deposit. I asked why cash and how will I get my money back and he didn't respond. He was rude from the get go. I made reservation in MY name and he refused to talk directly to me and wanted to talk to my fiance who did not make the reservation. I ended up leaving.

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Location

Convenient, walkable spot near the beach, restaurants and attractions (including Clayton’s), with some bay or pool views.

Related guest reviews

8

Altagracia

4 Feb 2024

·

Accessibility and walking distance

8

Alicia

15 Jul 2024

·

Stayed 2 nights

Everything was good for the most part. Very clean, quiet, the guy at the front desk very polite, clean swimming pool. Just wished they could have coffee pot in the room. Other than that very pleasant.

10

Raul

17 Jul 2025

·

Stayed 1 night

Nice place it has a nice view

10

Pedro

10 May 2025

·

Stayed 1 night

Very easy to find and get around.

8

Janelle

1 Feb 2025

·

Stayed 1 night

I loved the property. It was so quiet! And its very walkable

8

Latisha

8 Jul 2025

·

Stayed 2 nights

Stay was good for the two days we was there. Location convenient, in walking distance of many things.

8

Cristian

19 Jun 2025

·

Stayed 4 nights

Economical, pet friendly and good location.

10

Jaime

16 Jul 2024

·

Stayed 3 nights

Nice location, nice price

8

Amber

22 Nov 2024

·

Stayed 2 nights

Enjoyed how close the beach was to the hotel. Enjoyed having a hot tub in my hotel room.

10

Maria

13 Jul 2024

·

Stayed 3 nights

Room was clean and served its purpose. Beds seem a bit old as it would sink in when you laid down. Pool was fun. Hotel is a few blocks from the beach.

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Dining

Multiple reviews note no breakfast and limited coffee (often no in-room coffee; occasional lobby coffee). No on-site restaurant is mentioned.

Related guest reviews

4

Maria

8 Aug 2025

·

Stayed 2 nights

No coffee. Bed was old and worn out. Parking was terrible. If you are looking for an inexpensive no frills this is the place.

10

Kayla

16 Jun 2024

·

Stayed 2 nights

I just wanted to give an honest review as I saw a lot of negative reviews about the place. The staff was friendly and helpful. The room was clean and housekeeping came daily. It is outdated but everything in the room worked and we saw no bugs during our 3 day stay. It was quiet and family friendly and the room was very large with comfy beds. The only downside was there wasn't any coffee in the room however it was available in the lobby. We would definitely stay again and the price can't be beat.

2

BRANDON

16 Feb 2025

·

Stayed 1 night

DO NOT STAY HERE! Not a Hotel, more like a low rent Motel. For instance, the toilet would not flush or fill with water unless you take the tank lid off and press the mechanism down, every single time it was used. The man who identified as the manager was abrasive a rude! Back to the room, the towels were like sand paper and very few of them. It was cold, so we had to set the wall heater to 86 degree and max fan so that some heat could get to the freezing bathroom. The deadbolt in the door just spun around and did not latch. I did not feel safe there period. The floor seemed like it had not been mopped in quite a while. No refunds, so we were stuck. Our first trip out was for a can of Lysol to spray down everything before we touched or slept in it. There was an area in the office that once had been for breakfast I imagine, with a coffee pot, but no coffee. I had to go down the street for a cup from 7eleven. So, put out a little more money and stay at a real Hotel, you don’t want this place! The whole place was just nasty!

4

Joseph

4 Nov 2025

·

Stayed 1 night

Pool closed hot tub cold. No heat. Too strict on parking. No breakfast or coffee. No golf carts. But nice place

2

Frank

13 Sept 2025

·

Stayed 1 night

When I booked this, I selected bookings with free breakfast. And I selected that option. After arriving I asked where the breakfast would be and they said they didn’t offer breakfast. I have a family of 3 and now I had to pay $60 for breakfast for all of us.

8

Alicia

15 Jul 2024

·

Stayed 2 nights

Everything was good for the most part. Very clean, quiet, the guy at the front desk very polite, clean swimming pool. Just wished they could have coffee pot in the room. Other than that very pleasant.

2

Lucero

1 Jan 2023

·

Stayed 1 night

They charge for everything!!! And really bad hotel nothing like the pictures. No bkfast like it said on the page!

6

Elizabeth

22 Jun 2024

·

Stayed 2 nights

The place was really clean and the bed comfortable, There were NO: coffee maker clock/radio cups in bathroom ice bucket ice machine i roning board no secondary security lock The fridge needs defrosting, the towels were dingy and very rough. They had a list of damage charges for every item in the room in addition to charges for towels. A wash cloth would cost you $15 if lost or stained. It would have been a better stay if they would add some amenities. If your not bothered by the lack of items listed it would be a good place to stay.

4

Jordan

5 Jul 2025

·

Stayed 2 nights

The price was decent, and the pool and hot tub was clean. I didn't see if they did breakfast, but it looked like they had a corner of the office with a coffee machine. Couple of vending machines in the main area. My room had a lamp without a shade and a closet without the rod. The a/c worked good and the beds weren't anything good or bad. Kinda stiff, which i prefer, and the pillows were clumpy, but thick. You pay for what you get.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$45
February	US$57
March	US$116
April	US$66
May	US$79
June	US$131
July	US$134
August	US$100
September	US$50
October	US$40
November	US$40
December	US$40

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $47	18 $95	19 $154
20 $65	21 $65	22 $65	23 $65	24 $65	25 $105	26 $135
27 $65	28 $65	29 $66	30 $66

Su	Mo	Tu	We	Th	Fr	Sa
				1 $61	2 $71	3 $91
4 $61	5 $61	6 $61	7 $61	8 $49	9 $71	10 $91
11 $61	12 $61	13 $61	14 $61	15 $61	16 $71	17 $91
18 $61	19 $61	20 $61	21 $61	22 $61	23 $71	24 $91
25 $61	26 $61	27 $61	28 $61	29 $61	30 $71	31 $91

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Balcony, City View

Room, 2 Queen Beds, Pool View

Room, 2 Queen Beds, Balcony, Pool View

Standard Room, 2 Queen Beds

Studio Suite, 1 King Bed, Hot Tub

Guest reviews

Pleasant

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Casa Bella Hotel and Suites

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Prices for upcoming dates