Is parking available at the hotel?

Covered valet parking is available for USD 44 per night, which includes in/out privileges. Additionally, nearby parking is available for USD 17 per day, located just 10 feet away and open 24 hours.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early check-in or late check-out may be available upon request, but additional charges may apply.

What accessibility features does the hotel offer?

The hotel provides step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Elevators are available for easy access to all floors.

Where is the hotel located in relation to nearby attractions?

The hotel is situated in Downtown Dallas, just steps from the Dallas World Aquarium and a 6-minute walk from the House of Blues Dallas. It is 0.4 miles from The Sixth Floor Museum at Dealey Plaza and 0.6 miles from the American Airlines Center.

Are children allowed at the hotel?

Children are welcome at the hotel, and kids can stay for free up to a certain age, although the specific age limit is not provided.

SpringHill Suites Dallas Downtown West End

Average nightly price at SpringHill Suites by Marriott Dallas Downtown / West End by month, last 12 months (USD)
Month	Average price
January	US$162
February	US$140
March	US$162
April	US$144
May	US$156
June	US$233
July	US$170
August	US$141
September	US$161
October	US$179
November	US$157
December	US$135

What guests think

At SpringHill Suites by Marriott Dallas Downtown / West End, travelers praise the central location and generally friendly staff, while feedback on parking, breakfast, and ongoing renovations is mixed, reflecting a balanced but imperfect downtown stay.

Rooms are spacious and comfortable, with some city views and streaming TVs, though lighting and dated elements are noted in places. Facilities are limited, with no pool and a gym that receives mixed feedback. Cleanliness is generally good, but several reviews cite lapses during renovations and occasional missed housekeeping. Overall, expect a comfortable base with trade-offs around amenities and in-progress upgrades.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Parking is paid; many use the public lot across the street, and valet is pricey and sometimes slow. Several reviews note there is no pool and ongoing renovations; gym feedback is mixed.

Related guest reviews

6

Eric

30 May 2025

·

Stayed 2 nights

No pool despite advertising one. Air conditioner unit has limited control options and resets during day even when in room. No tv remote in room and replacement didn't work.

10

Charice

28 Jul 2025

·

Stayed 2 nights

It was great hotel. Only thing missing is a pool

8

Annalisse

10 Jun 2025

·

Stayed 1 night

Pros: - The manager will send you an email prior to your stay. Read it. Good info on parking, checking in, etc. Much appreciated! - Good location for accessing the freeway, stuff to do downtown, arts district, shopping, etc. - Complimentary hot breakfast was on point daily and the staff taking care of breakfast was kind and kept everything clean. (bring cash to leave a tip!) *Waffles on the weekends amd the coffee is not great, fyi. - The gym is big and has almost everything you need - peleton bike, weights, treadmills, etc. Towls are provided. - Cute outdoor area to hangout for quiet, read, eat breakfast. - Elevators are quick to pick up. - Front desk staff was welcoming. Neutral: - Housekeeping is Tue, Thu, Sat i think so ask front desk if you need more than that. - Public parking is right across the street and $17/day. Safe. - Valet parking available for $34/day or around there - No pool on property if that matters Cons: - No safe in our room - bathroom door was loose so was difficult to close (we let them know when checking out) Extra - We rented an EV and had a hard time finding a charger. Dont use Blink!! they pre charge you and you dont get refund for unused credit. There's a Whole Foods near Arts District that was easy to use while we walked around✨️ Enjoy your stay!

8

Christopher

13 Sept 2024

·

Stayed 1 night

Located downtown. Undergoing some renovations which made access a little difficult. Entry to the building was from the valet parking, so someone had to let us in. There is no parking included. Either have to valet, park in a pay lot or parking garage across the street. Room was nice, quiet. Had issues with the icemaker, but breakfast was included. Good stay.

8

Thomas

24 Mar 2024

·

Stayed 1 night

Rooms was nice. Good breakfast. Enjoyed our stay. I recommend using the hotels vallet parking. Used the public parking and things were stolen out our vehicle.

10

Arun

29 Dec 2024

·

Stayed 1 night

Neat and clean. Hotel pariking is available but little bit costly. Many parking options just next or infront of the hotel. Recomended

8

Megan

2 Nov 2025

·

Stayed 4 nights

Parking was not good. Should validate parking or charge special rate in garage and lot across street.

4

Stephen

7 Jul 2023

·

Stayed 1 night

Hotel does not have its own parking unless you want to pay $45 for the hotels valet service to park in their garage. Hotel being remodeled with poor workmanship. One elevator being remodeled and has dangerous parts exposed. Was woken up at 7:30 AM to room next door being remodeled and construction crew banging and drilling away. Front desk lady is incredibly rude. Had to speak with the Assistant General Manager because they refused to answer the phone for Expedia for a partial refund. Checked out at 10:00 AM but receipt says 3:00 PM and now there is a new charge showing negating the credit applied. Highly dissatisfied with overall experience.

8

Michelle

6 Mar 2025

·

Stayed 3 nights

Overall not too bad. Area a bit sketchy but great location in terms of convenience. Hotel is dated and going through updates, they try to keep it clean but it’s old. Rooms are very dimly lit, not enough light. Valet is $42 per day and across the street parking is much less. Breakfast is basic at best. Within walking distance to a ton.

8

Tamara

21 Jul 2025

·

Stayed 3 nights

I stayed here for a conference in Dallas. It was a nice walking distance to the convention center and some food places. It was under some construction when I was there, but it wasn’t too bad.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms very clean or spotless, but others reported lapses such as dirty showers, leftover food, stains, or pests, sometimes during renovation. Housekeeping can be infrequent, and a few stays missed service entirely.

Related guest reviews

10

Dalena

24 Jul 2025

·

Stayed 3 nights

I had an early flight and luckily they had rooms prepared for an early check in! Staff here were all super lovely and friendly and the cleaning staff do an immaculate job! About a 10min walk from American Airlines Center!

10

Kristin

19 Oct 2025

·

Stayed 1 night

Rooms were clean and bed was super comfy. Breakfast was good too.

10

Mark

25 Jul 2025

·

Stayed 1 night

This was a great location for the concert we attended at the American Airlines Arena. The rooms were clean and well appointed. The staff was great.

10

Curtis

14 Nov 2025

·

Stayed 2 nights

Room was spotless and clean. Front desk was incredibly helpful. Breakfast was perfectly fine.

10

Kindall

30 Jun 2025

·

Stayed 2 nights

The property was very clean. Staff was kind. Parking was simple but not free. Breakfast was underwhelming.

6

Marisela

14 Mar 2025

·

Stayed 1 night

Dirty. Found food on the couch from previous visitor

8

Maria

25 Jul 2025

·

Stayed 1 night

Overall, the stay was very good. The room was clean, but I did find some broken glass pieces on the floor. It was located right in front of the elevator, so it was easy to hear people passing by.

2

Natalie

22 Oct 2025

·

Stayed 1 night

Cockroaches crawling on the wall in the bathroom, valet was unorganized and incompetent, front desk staff was unhelpful and not accommodating.

6

Rand

15 Apr 2024

·

Stayed 3 nights

First glance upon walking in from the parking lot is that it looked clean. The first red flag was the access card required to enter the lobby from the street. Staff was polite. Second red flag was the shower was not properly cleaned as we found a few hairs on the walls of the shower. Room was spacious, but we did pay for that. Third red flag was the dirt and dust and debris found on the side of the left side queen bed between the bed and ac unit, as if no one had vacuumed there in a few weeks.

6

Garrett

2 Jan 2024

·

Stayed 5 nights

The hotel room was fairly dirty with the shower being the worst. There were large stains in the carpet which is unacceptable. The staff were all really friendly. Whoever was working the front desk the morning of December 31 deserves a huge raise! He was the best! Lastly the breakfast was advertised as open till 9. Went at 8:15 and it was desolate. If it’s not open please notify guests upon check in or with a not in the room, thanks!

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious with comfortable beds, occasional city views, and some streaming-capable TVs. Some feel dated or dim, with occasional noise, small bathrooms, AC control issues, and reported lack of in-room safes.

Related guest reviews

6

Crystal

20 Oct 2024

·

Stayed 1 night

There was loud construction during the day. There was extremely low water pressure in the bathroom sink. The lighting was terrible in the room. The beds were comfortable- but they were double beds, not queen beds as advertised. Decent shower. Great location. Pay for parking just across the street.

8

Amy

5 Nov 2025

·

Stayed 4 nights

Nice location big room

8

Serena

9 Nov 2025

·

Stayed 1 night

The location was great, and parking was available right across the street. The rooms were spacious! The breakfast was fine. I was looking forward to their Turkey sausage option, but they didn't serve it. The potatoes were good though

8

Camille

4 Jul 2025

·

Stayed 5 nights

Spacious room very quiet staff was nice. Lack of lights in room. Need luggage racks or a low dresser with drawers. We stayed 5 nights in a suite and needed to live out of the suitcase.

4

Tiffany

29 Dec 2024

·

Stayed 2 nights

Air kept going off which made the room extremely hot

6

Yiling

8 Sept 2024

·

Stayed 3 nights

Hotel Facilities are too old, especially the AC system, wind level can not be adjusted, and make much of noise.

10

Patrick

3 Mar 2023

·

Stayed 1 night

Hotel was nice and in a great location downtown. Staff was friendly and fast and a decent breakfast in the morning. Room was clean and comfortable. The sink is outside the bathroom and has carpet under it so there was a slight smell of mildew that would happen with that setup. All in all, it was a nice stay at a good price. Oh and only about a 15min walk to the AAC!

10

Alyssa

24 Aug 2025

·

Stayed 1 night

Super spacious room and very clean! and the TV is upgraded so it works with Youtube and Netflix!

10

Jamie

1 Sept 2025

·

Stayed 2 nights

We had a great stay. The beds and pillows were super comfortable, and the room was great. The only thing I wish was different was that the living area had more than one lamp for light. The whole room was pretty dark.

8

Greg

6 Oct 2025

·

Stayed 5 nights

Room was great. There was no safe in the room which was very disappointing.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, helpful, and accommodating with smooth check-in. However, some guests reported rude or unhelpful interactions, valet delays, and occasional reservation or housekeeping missteps.

Related guest reviews

10

Dalena

24 Jul 2025

·

Stayed 3 nights

I had an early flight and luckily they had rooms prepared for an early check in! Staff here were all super lovely and friendly and the cleaning staff do an immaculate job! About a 10min walk from American Airlines Center!

10

Blake

12 Feb 2024

·

Stayed 1 night

We had a really good stay. The two women work long the front desk were so friendly and helpful.

8

Bernita

14 Jul 2025

·

Stayed 1 night

The front desk person was nice, however she messed up a few people reservations, they were already paid for and we had to repay again because she couldn’t or didn’t know how to pull up the reservation correctly.

10

Amber

26 Sept 2025

·

Stayed 2 nights

The one older valet was rude but everyone else was helpful and pleasant!

2

Khao

18 Apr 2024

·

Stayed 2 nights

We asked for extra pillow the first night. Front desk was too lazy to go to storage room to get it and said she didnt have key. Then they didn’t have extra towels as the kids wetted the bathroom from showering. So we went to gym room to grab some towels. Next day, we requested valet and waited 15 min. After waiting asked the front desk about our car. Found out valet attendant was sleeping in the car and never went and got it. The next night, the front desk guy was nicer and made time to get us an extra pillow. Worst service overall from a Marriott hotel.

10

Nicholas

14 Dec 2025

·

Stayed 1 night

Not a complaint to be had. The room was amazing and the staff was very friendly and helpful.

10

Shelby

10 Apr 2025

·

Stayed 1 night

I had an excellent time checking in was simple we also had to get an extra room at the last minute because more people came than originally planned. They were very helpful in making sure we were all accommodated I would definitely recommend staying here especially if you are see a show at the House of Blues its a five minute walk from your room.

8

Jenae L

25 May 2025

·

Stayed 3 nights

Front desk staff was friendly. Especially the guy working overnight. He gave great recommendations.

2

Natalie

22 Oct 2025

·

Stayed 1 night

Cockroaches crawling on the wall in the bathroom, valet was unorganized and incompetent, front desk staff was unhelpful and not accommodating.

10

Troy

19 Dec 2025

·

Stayed 3 nights

The two women at the desk when we arrived Thursday were absolutely fantastic. I know that Fatima was one, I can’t remember the other girls name. But they were great the entire stay, and we really appreciated it.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central downtown location near the Dallas World Aquarium, House of Blues, and a walk to American Airlines Center and museums. Some guests noted a sketchy feel and visible homelessness outside.

Related guest reviews

8

Stephanie

27 May 2025

·

Stayed 4 nights

Great place to stay but downtown Dallas has a serious problem with homeless people and some of them are pretty aggressive in their panhandling. We decided to skip renting a car and just walk back and forth the eight blocks to the convention center and a couple of times we had to step around homeless people sleeping on the sidewalk and we got chased by one woman and had to make a run for the hotel.

10

Bryan

23 Dec 2024

·

Stayed 1 night

The price was very reasonable. The hotel was very conveniently located to the start of the marathon that we were in town for. The surrounding area was clean. The hotel was very inviting. The front desk staff and the valet were very pleasant. The valet was particularly helpful and professional with recommendations and our luggage. The room was very spacious and comfortable with all the amenities of home. Lastly, the breakfast offered lots of tasty variety.

10

Jamie

10 Mar 2025

·

Stayed 1 night

Great location and easy to walk to multiple places.

10

Craig

14 Oct 2025

·

Stayed 1 night

Great location! We walked all around the West End and also to the Dallas World Aquarium. Friendly. Nice spacious room with good view!

10

Margo

27 Dec 2023

·

Stayed 1 night

Great location!

8

Kelli

31 Jul 2025

·

Stayed 1 night

Nice place when you have event downtown or at American Airlines Center. Clean, safe, convenient!

10

Donita

1 Mar 2025

·

Stayed 1 night

It was in a great location

10

Daunesh

18 Nov 2023

·

Stayed 1 night

I went to a concert at the AA arena and stayed on Victory Street for a while. Easy and very safe walk from hotel. Nice area. Helpful staff.

10

Misty

2 Aug 2025

·

Stayed 1 night

The location is great for access to things in downtown Dallas. No complaints about property, staff, or location. The continental breakfast was typical.

10

Jeff

3 Jan 2025

·

Stayed 2 nights

Clean safe hotel. you will have to pay for parking. Close walking distance to American Airlines center and Reunion tower. Will stay here again.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is generally adequate with hot items and occasional variety. Several guests found it basic or inconsistent, citing weak coffee, limited meat options, crowding, and slow replenishment at times.

Related guest reviews

10

Brianna

24 Apr 2025

·

Stayed 1 night

Was a nice place to stay, but I wasn’t a fan of the breakfast, like most other reviews said. No bacon. Didn’t refill things when empty. Stale bread options. Would stay again, though, just wouldn’t bother with the breakfast.

8

Scottie

24 Nov 2023

·

Stayed 2 nights

Room was clean. Valet was not efficient. Had to wait at least 30 mins for vehicle. Only one valet staff member to serve a long line of customers. Additionally, the breakfast was good and hot but there was quite the wait and not much seating.

8

Annalisse

10 Jun 2025

·

Stayed 1 night

Pros: - The manager will send you an email prior to your stay. Read it. Good info on parking, checking in, etc. Much appreciated! - Good location for accessing the freeway, stuff to do downtown, arts district, shopping, etc. - Complimentary hot breakfast was on point daily and the staff taking care of breakfast was kind and kept everything clean. (bring cash to leave a tip!) *Waffles on the weekends amd the coffee is not great, fyi. - The gym is big and has almost everything you need - peleton bike, weights, treadmills, etc. Towls are provided. - Cute outdoor area to hangout for quiet, read, eat breakfast. - Elevators are quick to pick up. - Front desk staff was welcoming. Neutral: - Housekeeping is Tue, Thu, Sat i think so ask front desk if you need more than that. - Public parking is right across the street and $17/day. Safe. - Valet parking available for $34/day or around there - No pool on property if that matters Cons: - No safe in our room - bathroom door was loose so was difficult to close (we let them know when checking out) Extra - We rented an EV and had a hard time finding a charger. Dont use Blink!! they pre charge you and you dont get refund for unused credit. There's a Whole Foods near Arts District that was easy to use while we walked around✨️ Enjoy your stay!

10

Kevin

21 Dec 2025

·

Stayed 1 night

Breakfast needed a meat (bacon, sausage, ham). Had good biscuits & sausage gravy.

10

Jill

21 Dec 2024

·

Stayed 1 night

Staff was friendly and hotel was very clean. Excellent breakfast area with a great selection of food.

10

Curtis

14 Nov 2025

·

Stayed 2 nights

Room was spotless and clean. Front desk was incredibly helpful. Breakfast was perfectly fine.

6

Christina

27 Jul 2025

·

Stayed 4 nights

The room was a little dirty and the breakfast was underwhelming (bad coffee), but the staff was very polite and the room was spacious.

10

Nancy

9 May 2025

·

Stayed 4 nights

Friendly staff and well stocked breakfast bar with lots of choices

10

Manuel

21 Mar 2025

·

Stayed 2 nights

Was fairly quiet in the hallways at night. Our room had a lot of space. Walking distance to good dining. Breakfast was awesome as it had good tasting food and buffet. Would stay here again if I am ever in this particular area again.

10

Misty

2 Aug 2025

·

Stayed 1 night

The location is great for access to things in downtown Dallas. No complaints about property, staff, or location. The continental breakfast was typical.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $118	2 $152	3 $171	4 $187	5 $169	6 $154	7 $196
8 $137	9 $158	10 $197	11 $191	12 $159	13 $165	14 $253
15 $149	16 $152	17 $207	18 $196	19 $262	20 $313	21 $324
22 $155	23 $127	24 $127	25 $126	26 $126	27 $132	28 $128
29 $131	30 $154

Su	Mo	Tu	We	Th	Fr	Sa
		1 $151	2 $155	3 $149	4	5 $242
6 $148	7 $146	8 $173	9 $182	10 $168	11 $196	12 $202
13 $150	14 $192	15 $130	16 $155	17 $209	18 $172	19 $161
20 $122	21 $120	22 $122	23 $119	24 $118	25 $123	26 $162
27 $120	28 $120	29 $119	30 $120	31 $225

SpringHill Suites by Marriott Dallas Downtown / West End

Prices for SpringHill Suites by Marriott Dallas Downtown / West End

Monthly average prices

About this property

Location

Room options

Suite, Multiple Beds, Roll-In Shower, City View

Suite, Multiple Beds

Suite, Multiple Beds, Mobility Accessible, Bathtub

Suite, Multiple Beds, Hearing Accessible

Suite, Multiple Beds, Roll-In Shower

Suite, Multiple Beds, City View

Suite, Multiple Beds, Mobility Accessible, Bathtub (City View)

Guest reviews of SpringHill Suites by Marriott Dallas Downtown / West End

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about SpringHill Suites by Marriott Dallas Downtown / West End

Prices for upcoming dates