Name: Sheraton Dallas Hotel
Address: 400 North Olive Street, Dallas, Texas, United States of America, Dallas, Texas, US
Price range: US$124–US$589 per night
Rating: 8.25

What guests think

At Sheraton Dallas Hotel, many guests praise the friendly, professional staff, clean and comfortable rooms, and convenient downtown location with ample on site dining, a solid gym, and conference friendly spaces.

However, multiple reviews report issues such as slow or crowded check in, billing problems, elevator and parking congestion, and occasional facility outages like closed or broken ice machines and a temporarily closed pool. Room concerns recur too, including inconsistent AC, dark or small bathrooms, noise, and maintenance or cleanliness lapses in some rooms. Outside the hotel, several guests caution that the surrounding area can feel unsafe or less walkable at night. Overall, expect a large, conference oriented property with strong service and amenities, but plan for downtown logistics and occasional hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On site amenities are appreciated, with guests praising the gym, rooftop or heated pool, bars and multiple dining options, and the hotel’s suitability for conferences. Recurring hassles include elevator waits, parking congestion and fees, broken ice machines, occasional pool closure, and confusing EV charging.

Related guest reviews

10

Josie

26 Aug 2025

·

Stayed 2 nights

Nice peaceful stay. I loved the restaurants and gym equipment. I was able to keep up with my training.

4

Maurice

21 Apr 2025

·

Stayed 1 night

Pool closed

10

Perla

23 Sept 2024

·

Stayed 2 nights

We went for a little two day getaway. Loved everything about it ! Room 10/10..the city view was awesome Food 10/10..we paid for breakfast,everything was delicious.. they also had so many other options of food for throughout the day Bar 10/10…good drinks and food Pool was nice and heated with city views ! Although we didnt get to use it 😞 The only downside was parking bc you have to pay, but its downtown so its expected. Overall it was very nice and had everything we wanted !

8

Sandra

5 Sept 2023

·

Stayed 1 night

The staff was over all amazing. The self parking lot was full I was not able to park but still has to pay.

2

Andrew

13 May 2024

·

Stayed 1 night

When I booked my room, the biggest factor was the amenity of the electric car charging availability. When I arrived to check in, not only was the staff uninformed about the EV charging process but also the attendant with the valet service had no idea where to find the car chargers and I was sent searching two garages. After finally locating the “charging stations”, it was apparent there was no way to charge without bringing my own charging plug in. Because of this inexcusable inconvenience, I had to drive to find a charger in the middle of the night in a thunderstorm. Not only that, because of the extra time spent, it was close to 2:30am before I was able to get in bed. The registration attendant could only offer a later check out time and no charge for parking. Both of these options were of little help since I would need to be leaving around noon the following day. Also the person I spoke to said that the amenity advertised for car charging “may” have been misleading. It was in fact incredibly misleading. Had I known before, I would not have stayed at the Sheraton Dallas. This was a terrible experience.

10

Jill

8 Jun 2025

·

Stayed 2 nights

The customer service is top notch! Gym is clean and has a great assortment of equipment, the restaurants are great, and my room was clean!

10

SUSAN

30 Sept 2024

·

Stayed 3 nights

Very nice place to stay, loved the rooftop pool, the dining options were great, and our room was very clean. We will definitely stay again!

6

Maria

18 Dec 2024

·

Stayed 1 night

We were there 12/15 took us 30 minutes to find parking and to get around the line of cars in the garage that were trying to exit. Looks like there was some type of event going on. Felt unsafe as we walked to the elevator to go from garage to lobby.

6

Nicole

16 Jan 2024

·

Stayed 1 night

Only 2 elevators worked-very long waits to go up or down-packed elevators. Front desk staff could have been friendlier and more helpful. No shuttle

10

Stanley

14 Oct 2024

·

Stayed 2 nights

This is a nice property, in a great location. The rates were fair for the value. The service staff was exceptionally friendly at the front desk, and at the Club Room. Housekeeping did a very nice job, as well. The only issues were the fact that there was no ice bucket in the room, the ice machine was not in service and my request for an ice bucket with ice was confirmed with guest services, but never arrived. There was an issue with the a broken toilet, and the staff fixed it. The bar staff at the three I went to were very friendly and responsive. The food in Draft was fine.

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Cleanliness

Many guests find the hotel and rooms very clean and well maintained. Still, several report lapses—dirty or stained areas, unclean or missing linens, and housekeeping or maintenance oversights—creating inconsistent cleanliness.

Related guest reviews

10

Monique

17 Aug 2025

·

Stayed 1 night

Staff was great. Room was clean. Perfect for what we were looking for.

2

Vattaly

3 Sept 2023

·

Stayed 1 night

The room was freezing the couch had dog hair and towels smelled gross!!!

10

Lakia

18 Oct 2025

·

Stayed 1 night

this hotel is immaculate the staff so professional hotel is extra clean and sanitize breakfast yummy

2

Elena

8 Sept 2025

·

Stayed 2 nights

Extremely dirty, unprofessional people, steal, nobody wants to help

10

Fernando

2 Dec 2024

·

Stayed 4 nights

This hotel is very clean and nicely maintained. We greatly enjoyed our stay and would recommend for sure. Great location as well and has available self parking which was a plus for us.

10

Julian

7 Dec 2024

·

Stayed 1 night

Staff is super friendly, rooms are very clean

10

Abigail

22 Aug 2025

·

Stayed 1 night

Super clean and comfortable hotel! The staff was more than willing to answer any questions we had and went above and beyond to keep me and my best friend happy! It was a great experience and the room was beautiful!

10

Cherish

17 Feb 2025

·

Stayed 1 night

The experience was great , it’s just when I made it to my room my bed sheets was very dirty. And I have photos, I stayed on the 29th floor

8

Stephanie

8 Sept 2024

·

Stayed 1 night

Excellent staff at front desk and in restaurant. Room a little tired - could use a little TLC, cleanliness was sub-par. Not what was expected for price paid.

6

ANGELIQUE

10 Sept 2025

·

Stayed 4 nights

The rooms need deep cleaning and a more thorough routine cleaning. There is dust and debris along all walls, the shower head was pretty well covered in mineral deposits, and the grout is obviously dirty compared to non-traffic areas. The mirror had water spots above the faucet, the faucet handles had grime built up at their bases, and the soap dish in the shower had suds and soap scum. Also, there is no bath fan, which has lead to moisture buildup and staining on the bathroom ceiling. Yes, I am very particular. I expect a room devoid of dust and grime if they are charging $290/night.

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Rooms

Rooms are generally comfortable, with some suites and city views appreciated, but the property shows age. Recurring complaints cite AC performance, dark or small bathrooms, dated decor, noise, and occasional plumbing or hot water issues.

Related guest reviews

8

Carol

28 May 2023

·

Stayed 1 night

Check in went seamlessly. Staff seem very friendly and helpful! room was kind of dated but clean. self parking garage was definitely an adventure. But all being said I would definitely stay here again.

4

Tracy

15 May 2023

·

Stayed 2 nights

Rooms were horrible. Old furniture, dark dingy. I was charged wat to much for the accommodations. Loud music outside and in the lobby. Unfortunately not was I was looking for.

8

Bennett

4 Jun 2025

·

Stayed 2 nights

Everything was great except for the fact that replacing fitted sheets with flat sheets that aren't even big enough was one of the stupidest decisions the hotel industry ever made. It was particularly bad in my room.

8

Robert

8 Dec 2024

·

Stayed 2 nights

Whomever designed the Executive Suites, in particular 2627, the bathroom is very poorly done. Its narrow, has abysmal lighting. No way a woman could do her makeup under the existing lighting.

8

Arianna

28 Jul 2025

·

Stayed 1 night

The only complaint I have is that we were placed in a handicap room. The hot water did not work, and we did not find out until the next morning. The shower water also made the entire floor wet. We were moved 2 doors down and everything was wonderful.

6

Billy

29 Sept 2024

·

Stayed 1 night

The bathroom is dark. Poor lighting in the room. At this price point the shower faucet should be in better condition. I was very hard to regulate the water temperature. The pressure was pretty low. The sink gurgled any time you ran water after the water was off.

6

Jason William

23 Sept 2024

·

Stayed 3 nights

Property is in great location. After room change due to A/C issue unfortunately the 2nd room seems the same, it's so uncomfortable! even setting the thermostat to 67.

6

william

27 Feb 2023

·

Stayed 1 night

Rooms are very small and very noisy

10

David

25 Dec 2025

·

Stayed 5 nights

Amazing room, staff was amazing, and the food is even better. Brisket, chicken, ribs, etc are smoked each morning at 10am.

6

Deborah

8 Dec 2025

·

Stayed 3 nights

the room was lovely. only had one issue with loud neighbors at 430am and couldnt sleep after that. they were having a full party. only issue i had the entire stay

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Service

Service is frequently described as friendly, attentive, and willing to go above and beyond. That said, several guests cite long check in lines, reservation or billing mishaps, and occasional unfulfilled promises or fees.

Related guest reviews

10

Collyn

27 Jul 2025

·

Stayed 2 nights

The experience was wonderful from check in to check out. Everything was in wonderful condition and clean. Staff were friendly and incredibly helpful.

4

Catherine

25 Feb 2023

·

Stayed 1 night

Hotel is in a great location and around a bunch of things you should see and all in walking distance. But the service left us not liking our stay. Check in was the worst! We stood in line for 45 mins and by the time we got up to the counter to check in they told us our room was not ready and they couldnt give us a time of when it would be. An hour and 45 mins later we got our room keys. Check in time is advertised to be at 3pm. We didnt get access until 5pm. We ate at one of the restaurants while we waited and they were running behind as well. So i am guessing it was a staffing issue maybe? Or maybe they were not ready for the big groups that showed up? And on top of that the room is very basic. Nothing fancy. Not worth the price. But very cleaned.

2

jessica

4 Oct 2024

·

Stayed 1 night

This was one of my worst experiences I have had with a hotel. I was not able to honor my reservation because I came in to late. I then had to call hotels.com who could do nothing at 4 in the morning. I was made to rent another room in order to go to bed. They then tried to charge me for early arrival. After getting a manager Involved I got another room in a whole different tower with 1 bed. There was a mini fridge in the floor when you walked in. I had rented a city view queen. They did comp my parking and wave the early check in fee. I then had to go back and get a queen room that was still not my original and more expensive mind you.I left that afternoon as originally planned. I then had to go through over a week of submitting proof and even having to file a dispute with my bank to get my money back for the unhonored reservation.If I didn't already have another reservation with Sheraton I would not give them another dime. Which also shows their loyalty because I stay Marriot most of my stays. I also use hotels.com often this was ridiculous service.

10

charmaine

24 Feb 2025

·

Stayed 2 nights

I cannot say enough how much this property exceeded out expectations! We were there to celebrate my mother's retirement and attended the symphony, and from the moment we checked in until the moment we left, we could not stop being amazed at how well the staff took care of us. Ms. Kim and Mr. Tyvea at the front desk made sure we were accommodated beyond our basic needs, Elizabeth at Open Palette made sure we had the best dinner experience, even though we came 20 mins to close due to the symphony running late. My only complaint is not having more days to stay with you all. Thank you for making a special celebration exceptional, we will be returning!

8

denise

4 Dec 2023

·

Stayed 1 night

Room was comfortable and nice. Only drawback was the long line to checkin at 9:30 pm on a Tuesday.

2

Bonnie

22 Apr 2023

·

Stayed 1 night

DO NOT TRUST THIS PROPERTY WITG YOUR CREDIT CARD INFO. The property itself was lovely. But I was double billed for the room. They recognized the problem immediately and said they would reverse the charges and it would take 3-5 days. I checked out 19 days ago and am still waiting. After calling and emailing numerous times the staff is always friendly and apologetic but nothing has been done. I am told repeatedly the charge will be reversed and it will be 3-5 business days. As of tomorrow I need to pay the credit card. So their error is now an out of pocket expense. That’s $700 for an overnight stay. They are unconcerned.

2

Jessie

4 Oct 2024

·

Stayed 1 night

I paid for a booking through Expedia. We got a flat tire on the away to the hotel bad had to walk. By the time we got there they told us it was too late to check in and they couldn’t honor my nonrefundable booking despite the fact that the room was booked until 10 am. So I had to pay for a second room. I’ve since received another charge for a room 2 days after I checked out. So in total I have spent $1,065 to stay less than 24 hours. Never again.

8

Wendy

10 Jan 2025

·

Stayed 1 night

We celebrated my husband's birthday. The hotel and staff were outstanding. The executive suite was beautiful. Would definitely come back again.

10

Presley

9 Oct 2023

·

Stayed 1 night

Great staff, very clean, felt safe during our stay and we were even upgraded to an executive suite without extra pay which was awesome. Will definitely come back to this place! Front desk lady was very helpful and sweet.

10

Tommy

12 Feb 2025

·

Stayed 1 night

Anthony, at the front desk, went above and beyond to accommodate us. Stacy, our bellman, searched the floors until he found ice for us. When a hotel staff is helpful on the level these two gentlemen are then the room appeasement follows. Thank You

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AI-generated summary based on recent guest reviews

Location

Central downtown location with easy access to museums, restaurants, bars, and event venues; many find it convenient and walkable by day. Several reviews caution that the immediate area can feel unsafe or less walkable at night.

Related guest reviews

10

LaDonna

22 Sept 2025

·

Stayed 2 nights

Very nice hotel with walkable eateries

10

Kacy

13 May 2023

·

Stayed 1 night

Perfect hotel for a night in the city! It was within walking distance to some great bars/restaurants and even closer to the theatre! We will def be back!

10

Chassity

1 Jul 2024

·

Stayed 5 nights

Great location in downtown.

10

Diane

30 Oct 2023

·

Stayed 4 nights

Property is walking distance to Museums and restaurants. No other shopping around other than hotel gift shop

6

Justin

21 Jun 2025

·

Stayed 4 nights

This hotel is great if you are there for a conference. If you aren’t, you are in the wrong place. Not a walkable area, especially at night. I was told it’s not safe to leave the property after 9:30 on foot.

10

SUSAN

1 Dec 2024

·

Stayed 2 nights

Hotel property was wonderful and big. You didn't have to go outside for food. The outside area didn't feel safe.

8

Holly

3 Nov 2024

·

Stayed 2 nights

Hotel centrally located in downtown Dallas. The food in their Draft House bar and grill is delicious, beds are comfortable and their staff is friendly and helpful.

10

Scott

2 Jun 2024

·

Stayed 1 night

Fantastic service and location in beautiful Downtown Dallas.

10

María del Rocio Raquel

7 Nov 2024

·

Stayed 2 nights

In general the property is very good, but the problem is that there are a lot of homeless around the hotel.

10

Juanita

6 Oct 2024

·

Stayed 1 night

It it’s close to lots of places.

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Dining

Guests often enjoy the on site dining, praising breakfast, the Draft bar, and quick room service, with plenty of options that make staying in convenient. Some report limited variety, slow service, or high prices at times.

Related guest reviews

2

Chase

26 Feb 2023

·

Stayed 1 night

Wasn’t aware it was a National Cheer Championship weekend. Went to the Draft Sports Bar & Lounge and we got there right after it opened shorty after 5pm. Waited over an hour to get an appetizer while others that came after us got their food & service. Kept asking out waiting & he would only say it’s coming. After a hour we got out nachos & they were cold. Made us late for a concert.

10

Josie

26 Aug 2025

·

Stayed 2 nights

Nice peaceful stay. I loved the restaurants and gym equipment. I was able to keep up with my training.

10

Kennet

31 Dec 2025

·

Stayed 2 nights

Great breakfast

10

Whitney

26 Aug 2025

·

Stayed 4 nights

Absolutely stunning, easy parking/ valet, everyone was pleasant, perfect location. Food was delicious! Can’t say anything they could improve on, definitely a re book!!

10

SUSAN

30 Sept 2024

·

Stayed 3 nights

Very nice place to stay, loved the rooftop pool, the dining options were great, and our room was very clean. We will definitely stay again!

8

Sherry

12 Jul 2025

·

Stayed 1 night

Not enough restaurants to select

8

Holly

3 Nov 2024

·

Stayed 2 nights

Hotel centrally located in downtown Dallas. The food in their Draft House bar and grill is delicious, beds are comfortable and their staff is friendly and helpful.

10

Melissa

23 Jun 2025

·

Stayed 2 nights

Staff was amazing and very helpful! Room service was quick and yummy!

10

Carrissa

29 Aug 2025

·

Stayed 4 nights

It had options for dining so you did not have to go anywhere if you did not want to.

10

David

25 Dec 2025

·

Stayed 5 nights

Amazing room, staff was amazing, and the food is even better. Brisket, chicken, ribs, etc are smoked each morning at 10am.

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Month	Average price
January	US$269
February	US$311
March	US$317
April	US$252
May	US$222
June	US$357
July	US$264
August	US$221
September	US$281
October	US$281
November	US$255
December	US$139

Su	Mo	Tu	We	Th	Fr	Sa
				1 $195	2 $126	3 $124
4 $192	5 $206	6 $215	7 $250	8 $218	9 $589	10 $567
11 $192	12 $215	13 $243	14 $218	15 $222	16 $176	17 $181
18 $200	19 $207	20 $257	21 $204	22 $208	23 $203	24 $179
25 $192	26 $210	27 $221	28 $215	29 $200	30 $132	31 $154

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $415	17 $231	18 $192	19 $210
20 $161	21 $223	22	23	24 $211	25 $217	26 $248
27 $182	28 $251	29 $295	30 $270

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds (Mobility Hearing Accessible, Tub)

Room, 2 Queen Beds

Junior Suite, 1 King Bed with Sofa Bed

Club Room, 1 King Bed

Executive Suite, 1 Bedroom

Deluxe Room, 2 Queen Beds, City View

Deluxe Room, 1 King Bed, City View

Junior Suite, Multiple Beds

Room, 2 Queen Beds (Mobility Hearing Access, Roll-In Shower)

Room, 1 King Bed

Club Room, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Dallas Hotel

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Prices for upcoming dates