Pine View Lodge Old Orchard Beach

Customer service was amazing. Rooms were impeccable, staff was friendly and helpful. Everyone should stay here!

It was walking distance to everything, it had tile floors, and it had a kitchen. People were nice and helpful.

Very poor customer service. After several hours of driving, we arrived to the place, and our room was occupied by someone else. They did not comply with their checkin time policy and made us wait for more than an hour until they manage to solve the issue. No compensation was offered. No recommended at all.

The distance to the beach and boardwalk was OK. The room was OK with a small TV. The water got luke warm, the drain in the tub didn't work very well(kids couldn't really take a bath), and the ventilation in the bathroom was poor. For the quantity paid for the room, I was disappointed in the quality. On top of all that, they charged my credit card the day I got there for more than what I booked in Expedia. When I got back home, I confirmed that I paid Expedia and them. I promptly called them and left a voicemail for a refund. I am still waiting for a response. I was there on 9/2/2022.

We were denied a room because of my service animal!