Is parking available at the property?

Yes, free self-parking is available on-site. There is also off-street parking accessible for guests.

What are the check-in and check-out times?

Check-in time is at 16:00 and check-out time is at 11:00. Early check-in is available for a fee of USD 50.00, subject to availability, and late check-out is available for USD 40.00, also subject to availability.

Are airport shuttle services available?

Shuttle service is included in the resort fee, which provides access to various amenities. Details on specific airport transfer arrangements are not provided.

What accessibility features does the property offer?

The property includes features such as elevators, wheelchair-accessible facilities, and designated parking. There are also handrails in hallways and stairways, as well as a wheelchair-accessible registration desk and public washrooms.

What is the location of the property in relation to key landmarks?

The property is located in Sevierville, connected to the convention center and just a minute's drive from Sevierville Convention Center. It is 8 minutes from Tanger Outlets and close to attractions like Soaky Mountain Waterpark (0.3 km) and Wild WaterDome (0.6 km).

Does the property have a swimming pool?

Yes, the property features an indoor pool and a seasonal outdoor pool, which is open from April to September. There is also a lazy river and a child pool available for guests.

Wilderness at the Smokies - Stone Hill Lodge

Average nightly price at Wilderness at the Smokies - Stone Hill Lodge by month, last 12 months (USD)
Month	Average price
January	US$159
February	US$145
March	US$165
April	US$162
May	US$128
June	US$173
July	US$204
August	US$150
September	US$133
October	US$137
November	US$132
December	US$165

What guests think

At Wilderness at the Smokies - Stone Hill Lodge, travelers praise the family-friendly water parks and convenient shuttles, while noting that Stone Hill is separate from the main dome, leading to extra walking or waiting during busy times.

Rooms are generally updated and comfortable enough for families, but many report very small bathrooms, hard beds, noise from hallways or above, and occasional maintenance issues like inconsistent AC or balky doors. Cleanliness and service feel inconsistent: plenty of guests found clean rooms and friendly, helpful staff, while others cited dirty rooms, pests, slow or chaotic check-in, and uneven housekeeping. Food is convenient but pricey with limited or early hours at Stone Hill, and periodic closures or construction can reduce amenity availability. Overall, expect lively, kid-focused fun with trade-offs in convenience and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Multiple indoor and outdoor water parks are the headline, with frequent shuttles connecting Stone Hill to the main dome; however, guests note early or limited hours, occasional closures or maintenance, construction, and shuttle crowding at peak times.

Related guest reviews

8

Heather

19 Mar 2025

·

Stayed 2 nights

I wish they would have had more transportation vehicles taking the guests to the main hotel or get vehicles that could hold larger amounts of guests. 14 people per vehicle every 15 minutes was ridiculous in the weather conditions. It would also be nice to have a dedicated area that had lines so people couldn’t cut in front of you after you have waited so long for the Tram and have it in closed somehow to prevent weather conditions.

4

Karlee

10 May 2025

·

Stayed 1 night

Everything was like broken while we were there, the only reason we had any fun was how nice the staff was. The wave pool wasn't working, you had to lug up your own rafts for like all the slides since the raft elevator was broken, some games at the arcade was broken, etc. If it's gonna be like this during some form of remodel or something there should be something to compensate. Like free breakfast, or maybe longer hours at the pool without charge nothing insane.

10

Heather

27 Jul 2025

·

Stayed 2 nights

We enjoyed our stay very much! Room was spacious and clean. Had more than enough towels and blankets. The tram ride was quick and the drivers were nice. The property itself is very clean and sanitary. We loved the indoor water park. We also enjoyed the rooftop pool and spent a lot of our time up there. Food choices were average. We went offsite for dinner as the restaurants did not offer a great line up of meals. Otherwise breakfast and lunch offerings were good.

6

Erin

25 Aug 2025

·

Stayed 1 night

We wanted to try something different, and it was okay. The rooms were clean but everything closed SUPER early. The Starbucks in the lobby is only open until 11am, check in isn’t until 4 and Soaky Mountain closes at 7pm which we didn’t know until we got there at 6pm. The indoor waterpark at the main hotel is nice and stays open late but is very very crowded. Food court is overpriced and advertised as 7 restaurants but that’s not really what it is, there’s maybe 15 items to choose from from all of them combined.

8

Jessica

1 Sept 2025

·

Stayed 4 nights

Hotel was clean and staff was great at about requests for restocking room items. Some staff not as friendly or accommodating as others. Some more details about towels and the water park online or at check in would be nice. No towels at out door but water park. Shuttle was great and drivers very nice. Water parks clean and comfortable. Great stay and we enjoyed the resort.

8

Dana

9 Mar 2025

·

Stayed 2 nights

Lots of construction

10

Jenny

13 Sept 2025

·

Stayed 3 nights

Hotel was great! Waterpark was amazing. My kids loved it!

6

Jeff

29 May 2025

·

Stayed 2 nights

We have been several times not once has the water park at stone hill lodge worked. Safe didn’t work in our room. And the sliding door to the balcony was off the slides and wouldn’t lock.

10

Miliza

17 Aug 2025

·

Stayed 2 nights

I liked that there were three different options for the water park and that we had transportation provided to each one.

6

Crystal

18 Aug 2025

·

Stayed 2 nights

Had to wait over 30 minutes to go from place to place. Had to wait over 10-20 minutes at check in with only 1 staff person working but 3 sitting there. Park closed way too early. Should be at 9 or at least dusk. Very inconvenient when you stay at 1 hotel and have to wait to go to other hotel to just play in waterpark even at daylight times. Not happy and did not get what I paid for the place.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback varies: many found rooms and public areas clean, but others reported dirty rooms or linens, pests (including roaches), lingering odors, and missed or delayed housekeeping during stays.

Related guest reviews

4

Natasha

23 Jun 2025

·

Stayed 2 nights

Room was dirty staff didn’t know how to direct me to my room was lost for 45 min from staff giving wrong info then room was gross tub nasty and beds hard never coming back

10

Maretha

4 Jun 2025

·

Stayed 1 night

we love the wilderness! And we love how it has been recently renovated. It looks so much better and it’s very clean!

2

Efren

13 Jul 2025

·

Stayed 2 nights

Our room was dirty. The fridge was so dirty we couldn't use it. There was no toilet paper. The sink was broken. The repair man came at 11:45 pm when we were in bed to fix it.

2

Denise

16 Jul 2025

·

Stayed 2 nights

I had to change rooms 3 times due to hair being on sheets and uncleanliness. I was very disappointed. Don’t know if I will bring going back.

2

Rose

25 May 2025

·

Stayed 2 nights

Ok roaches in our room… very upsetting!!!!

4

Stephanie

23 Jun 2025

·

Stayed 7 nights

We had roaches in our room day after check in. They don't clean your room until check out so you go however long your staying with no room service unless you call for it. The room above us had no regard for "quite hours". The bathrooms are a joke, so small you can barley go in and turn around to close the door. Beds slept awful, and pull out sofa that we were planning to use for one of our children was so flimsy the kiddo decided to just sleep on the actual couch made up like a bed. Photos attached are of the pieces of roaches after they met their end.

6

Isabel

29 Mar 2025

·

Stayed 3 nights

Room was poorly cleaned prior to our arrival

10

Alford

19 Aug 2025

·

Stayed 2 nights

Nice clean room. Lots of fun

6

Jessica

8 Dec 2024

·

Stayed 1 night

Room was poorly cleaned prior to checkingz

8

Franklin

18 Jul 2025

·

Stayed 2 nights

I like the fact is that it's convenient. There is enough amenities and activities to keep you busy. Our room, wasn't the cleanest. The floor had food on it. The bathroom had an old shampoo bottle on the floor. Those were the only things I didn't like. The room was updated.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Recently updated rooms suit families, but many mention very small bathrooms, hard mattresses, and noise from hallways or upstairs. Several noted AC or heat inconsistencies, long walks to rooms, and occasional balcony or accessibility mismatches.

Related guest reviews

10

Jennifer

15 Oct 2025

·

Stayed 2 nights

We always have a wonderful time here. Love the vibe and the cozy atmosphere. However, since the remodel at the Stonehill Lodge, I found the beds to be very uncomfortable. They are now platform beds and it feels like laying on a sleeping bag on the floor. That is the only issue I had with this visit.

8

chris

9 Jul 2025

·

Stayed 2 nights

Room were very noisy at night time.

10

Latonya

18 Dec 2025

·

Stayed 2 nights

Room was clean, I had an issue with the heat not working the first night, but they had maintenance in my room very quickly after I let them know. Wish the bathrooms were bigger but overall a good stay.

6

Paul

1 Sept 2025

·

Stayed 3 nights

Rooms are small and bathrooms even smaller. No free coffee lol slides are nice but very busy. Be prepared for crowds and a lot of waiting

6

Tracie

25 Oct 2025

·

Stayed 1 night

Room was clean. Bed was super uncomfortable and you can hear EVERYTHING above you and in hallways not very sound proof.

8

Candice

28 Sept 2025

·

Stayed 4 nights

Overall, it was a nice stay. AC is very inconsistent; either freezing or warm and muggy. This was also the case for our friends room. Beds kind of hard so could be updated. Staff were polite but not really excited to be there. There really should be a walking option from Stone Hill Lodge to the amenities especially if nothing was open during the week at this particular building. The shuttle driver is nice but likes to take turns hard, so hold on! If we come again, it most likely wont be stone hill lodge. The water park was pretty amazing and surprisingly clean.

6

Shavona

22 Apr 2025

·

Stayed 2 nights

What I didn’t like about the property was the excessive noise and the thin floors. I wasn’t able to get any sleep and ended up checking out of my room early due to the constant noise from the guests above me and next door.

6

Sandra

30 Jul 2025

·

Stayed 2 nights

We had to wait an extra hour after check in time. Some folks more than that. Layout of the resort is terrible. You have to walk a very long way to your room. No sliding door, struggled to get luggage in. Very noisy at night. Not worth the money.

6

Lorne

28 Jun 2025

·

Stayed 6 nights

Being given a handicapped room with no balcony when i booked a regular room with a balcony.

8

Judith

27 Jun 2025

·

Stayed 1 night

The rooms were clean and big. My grandkids really enjoyed the waterpark. We got in town earlier than check and were able to use the waterpark and got a text when the room was ready.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Many guests found staff friendly and helpful, and some maintenance issues were handled promptly. Others reported long or chaotic check-in, billing or room-assignment errors, unhelpful responses, and occasional rudeness or sales pressure.

Related guest reviews

6

Jordan

3 Feb 2025

·

Stayed 2 nights

We usually love staying here but this time they were conducting renovations and the area around our room was a mess and there was constant noise around the clock. Hammering and drilling above our room. Right outside our window was a scissor lift that was being used on and off so always someone right outside our window. I understand that renovations are necessary but when I went to the front desk and asked what could be done I was told all they could do was offer me a 25 dollar gift certificate to use for food or ice cream or something that expired the day they gave it to me. So I could buy my kids two cups of dipping dots that’s how much they care about my family not being able to sleep and having the inconvenience of having to walk through a maintenance hallway to get anywhere during our stay. I would think paying so much to stay somewhere they would be a little more understanding. I do not recommend staying at Stone hill lodge.

10

Suzan

19 Sept 2025

·

Stayed 1 night

Everything was good. Check-in took a long time. The front desk just seemed very chaotic.

8

Valerie

20 Nov 2025

·

Stayed 1 night

We had a mishap at check in they got our dates of stay wrong , we almost didn’t get to stay . That was very upsetting but they helped us with getting a room . Then my daughter slipped that night in the bathtub and her knee went through the bathtub it was scary . Other then that stay was good .

10

LUISA

20 Sept 2025

·

Stayed 1 night

Great service

8

Allonah

3 Mar 2025

·

Stayed 1 night

BE AWARE that the hotel may charge you twice for resort fees. I had to speak to multiple staff members at the front desk to explain the overcharges. I had itemized receipts and still left without a refund. I called after 7-10 business days and apparently they refunded it to an unknown card. It sure wasn’t mine. The front desk also mixed my room with another guests room and the wrist bands for entry were wrong. It was frustrating.

10

Briana

24 Aug 2025

·

Stayed 2 nights

We had a problem with check in the lady wrote the wrong room number down and I had to walk back down twice and the 3rd time my husband spoke with someone else and we got it fixed. It was very clean and super convenient to get around we didn't even have to leave. My family wasn't a fan of the food there and it cost us 200$ for 4 adults and 3 kids meals. Other than that we really enjoyed our time.

6

Heather

17 Apr 2025

·

Stayed 2 nights

While it was a great property, despite multiple requests to have connecting rooms, the response was “we are sold out.” While that may be true, the request was to connect not add a room. The connector to both rooms was empty until after we checked in so we could have had the connecting rooms. Instead we had the unfortunate baby crying, microwaving at all hours and loud conversations throughout the night. It was not at all a relaxing trip like we hoped. Likely won’t stay here again because it doesn’t seem like they are as customer focused as I would have liked.

6

Amy

28 Dec 2025

·

Stayed 3 nights

The people above us were very loud, and we could hear kids running up and down hallways through out the night. Welcoming staff seemed overwhelmed and tired.

4

Jasmin

21 Sept 2025

·

Stayed 2 nights

The check in was horrible i drove 10 hours and the clerk was very rude and never recieved a text message for my or email of my payment was submitted nothing at all. Better improvement in checking in and the room had a cockroach.

8

Vanessa

2 Sept 2025

·

Stayed 3 nights

We had a great time at the Stonehill location. The only slight concern was the shower drain was clogged and we had to call housekeeping to have someone come unclog it. They came to the room promptly and took care of the situation. The service was excellent.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for the convention center and area attractions, with easy driving and frequent shuttles. Note that Stone Hill sits across from the main water-park dome, so reaching many amenities requires a short shuttle ride or a longer walk.

Related guest reviews

8

Haley

30 Mar 2025

·

Stayed 2 nights

I liked that the location was close to everything.

8

Amy

2 Apr 2025

·

Stayed 1 night

This hotel is not in the same building as the big waterpark. They do give you access to the waterpark however, you have to take a shuttle or drive from this hotel to the main hotel with the waterpark. It is only a short 5-minute or less drive. It is almost brand new and has that new-carpet smell. The beds were very nice, I would stay here again.

10

Christopher

1 Sept 2025

·

Stayed 1 night

Nice affordable place to stay. Stone Hill is actually across the st from the wilderness resort rooms but there's a shuttle that runs or you can drive over it but there's also a small outside water park for kids

10

Kristie

6 Aug 2025

·

Stayed 2 nights

We had a great time, with plenty to do! We stayed at the Stone Hill Lodge. It’s on the hill above the Wilderness and across from Soaky Mountain. Shuttles ran frequently so we were able to go to main water dome and also go to Soaky Mountain. May not be convenient for smaller children; but I have teenagers and they didn’t mind the traveling. Everything is expensive, but it’s to be expected at a resort. Staff were accommodating, very friendly, and helpful. The kids want to go back on Spring Break.

8

Monica

13 Oct 2025

·

Stayed 3 nights

Good parking! Friendly staff! Fun for all ages

8

Deborah

13 Aug 2025

·

Stayed 2 nights

Friendly staff, easy parking. Fun water park.

10

Marlin

24 Jun 2025

·

Stayed 2 nights

great location and rooms

10

Douglas

16 Sept 2025

·

Stayed 2 nights

Close enough to activity

8

Marlene

23 Jun 2025

·

Stayed 2 nights

The hotel was nice, the kids had fun, there were alot of spiders and webs on our patio. The room itself was nice, StoneHill is across from everything which was a inconvenience but we made the best of it. My kids enjoyed the indoor and outdoor water parks.

8

BENJAMIN

23 Apr 2025

·

Stayed 2 nights

Fun place for the family to stay and play. The indoor waterpark was great for the kids. Just down the road from everything, but not right in the middle of it, which is great.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Food is convenient but generally pricey, with limited options and early or uneven hours at Stone Hill; room service and staffing can be inconsistent. Some guests enjoyed breakfast items, but many chose to eat offsite.

Related guest reviews

8

Leigh

30 Dec 2024

·

Stayed 3 nights

Loved the waterpark and activity areas! Dining options were a bit limited, ad were the hours. No room service after 10pm.

8

Julie

6 Jun 2025

·

Stayed 3 nights

It was just your basic hotel. The restaurant situation was troubled. They have one in stone Hill Lodge but the hours are only for dinner. There is a small Starbucks like shop for general breakfast. On the whole the restaurants at both hotels barswere understaffed but every staff member was 100% friendly and smiled at you the whole time. They were wonderful about the large crowds and did their best

10

Heather

27 Jul 2025

·

Stayed 2 nights

We enjoyed our stay very much! Room was spacious and clean. Had more than enough towels and blankets. The tram ride was quick and the drivers were nice. The property itself is very clean and sanitary. We loved the indoor water park. We also enjoyed the rooftop pool and spent a lot of our time up there. Food choices were average. We went offsite for dinner as the restaurants did not offer a great line up of meals. Otherwise breakfast and lunch offerings were good.

6

Erin

25 Aug 2025

·

Stayed 1 night

We wanted to try something different, and it was okay. The rooms were clean but everything closed SUPER early. The Starbucks in the lobby is only open until 11am, check in isn’t until 4 and Soaky Mountain closes at 7pm which we didn’t know until we got there at 6pm. The indoor waterpark at the main hotel is nice and stays open late but is very very crowded. Food court is overpriced and advertised as 7 restaurants but that’s not really what it is, there’s maybe 15 items to choose from from all of them combined.

8

Ellen

6 Jul 2025

·

Stayed 3 nights

Enjoyed our stay, however traveling with a toddler and there wasn’t ready-available drinking water or food options open during regular eating hours.

10

Briana

24 Aug 2025

·

Stayed 2 nights

We had a problem with check in the lady wrote the wrong room number down and I had to walk back down twice and the 3rd time my husband spoke with someone else and we got it fixed. It was very clean and super convenient to get around we didn't even have to leave. My family wasn't a fan of the food there and it cost us 200$ for 4 adults and 3 kids meals. Other than that we really enjoyed our time.

8

Sheila

9 Apr 2025

·

Stayed 3 nights

Property was clean and water park convenience was great. Ordered pizza to room first night was served quickly hot and fresh. Tasted great. Ate at the breakfast buffet on day 2 and enjoyed the food which was obviously cooked on property not your typical mass produced buffet food. Prices are reasonable but get prepared for large gratuity:/ taxes added to bill.

4

christian

13 Jul 2025

·

Stayed 3 nights

Couldn’t get room services, couldn’t have someone wait our table we had to leave the hotel to get food.

8

rickie

27 Nov 2024

·

Stayed 3 nights

The new eatery on top of the water park had food that was really bad, and I mean really bad. Everything else was great!

10

Scott

11 Aug 2025

·

Stayed 1 night

Food prices at the resort was just over priced like many other resorts for so so good….

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $178	12 $171	13 $172	14 $172	15 $167	16 $268	17 $268
18 $157	19 $157	20 $157	21 $157	22 $157	23 $183	24 $204
25 $157	26 $157	27 $157	28 $157	29 $157	30 $179	31 $184

Su	Mo	Tu	We	Th	Fr	Sa
1 $157	2 $156	3 $157	4 $157	5 $157	6 $191	7 $195
8 $157	9 $157	10 $156	11 $156	12 $157	13 $178	14 $190
15 $180	16 $177	17 $157	18 $157	19 $157	20 $257	21 $287
22 $163	23 $178	24 $172	25 $188	26 $278	27 $298	28 $208
29 $156	30 $157

Wilderness at the Smokies - Stone Hill Lodge

Prices for Wilderness at the Smokies - Stone Hill Lodge

Monthly average prices

About this property

Location

Room options

Standard Room (2 Queen Beds with Sofabed)

Executive Suite, 1 Bedroom, Accessible

Standard Room, 1 King Bed, Accessible, Balcony

Standard Room, 2 Queen Beds, Accessible

Standard Room, 1 King Bed with Sofa Bed, Balcony

Executive Suite, 1 Bedroom

Standard Room, 2 Queen Beds, Balcony

Guest reviews of Wilderness at the Smokies - Stone Hill Lodge

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Wilderness at the Smokies - Stone Hill Lodge

Prices for upcoming dates