Global Luxury Suites San Jose Downtown

I requested to change dates, which wasnt executed. So, I cancelled and re-booked with the new dates. That second reservation then got cancelled, days later wo my request. I had to quickly rebook (for the 3rd time). The communication re: ID is very clunky. Information is provided, then a daily automated email requests more. Plus multiple requests for Info in different emails. Even when information is provided, more requests come thru for the same info. You have to fix the Processes. The onsite Concierge were fantastic (Toni and Cynthia). Hope this feedbk helps.

Great apartments, very central location, generously appointed with a parking garage. Check in was easy, but we got multiple emails and requests to sign documents saying we are corporate travelers when we are not. Lovely and modern, few hiccups like key fobs and keys not working. So we had to make do with one key, but very very good and comfortable. We were heading out, but it does stay noisy as you are beside all the bars and entertainment, but quitens down by 1am, didn’t bother us.

Although we loved the place and the location, we found that the checking in process a little difficult as there are no clear, detailed information but just the basic "see the concierge about your keys." First off, we had to look for the entrance. We weren't informed that the lobby doors remains locked, luckily someone let us in. Once we were given all the keys, we had to figure out how to get in the garage. We had to go back to the concierge and ask how to get in, "wave the garage sensor to the sky," we were told. Once in the garage we had to figure out which door to the elevator. More detailed information would be ideal, such as how to get in to the building, how to get in to the garage, and where the garage exit points are. Despite this, we had a great time and loved the place and convenience of its location. Thank you!

Upon arrival A/C was not working. during our stay did not get resolved. Had to open windows and balcony door to get a small breeze, however in the path of Airport therefore it was a bit noisey. Notices signs on certain units that Hot water was not available. Luckily our unit not a problem. Located in a great area but not sure if I would stay there again.

The initial communication from the property requesting ID and registration form feels very "spammy" because there are typos in the signature block, incorrect punctuation and grammar. However, this is a real place and it's very nice! When arriving on a weekend night, be aware the street is blocked off to traffic and the whole area basically turns into a nightclub with loud music and lots of drunk people - nevertheless, the area feels very safe and the check in process is easy. The building seems to be occupied mostly by young adults and the "quiet hours" are not respected. The unit itself is very clean and spacious, however, strangely there are NO hooks or towel bars in the bathrooms, therefore, for longer stays it would get frustrating quickly to not be able to hang towels, clothes, toiletry bag etc in the bathroom. There is also only one towel per person which seems cheap for the rate they charge. The reception staff are super nice, friendly and helpful! Overall the location is amazing for the SAP center and Caltrain station, both are easy walking distance.