Name: Four Points by Sheraton Detroit Novi
Address: 27000 S. Karevich Dr, Novi, Michigan, United States of America, Novi, Michigan, US
Price range: US$108–US$318 per night
Rating: 7.58

What guests think

At Four Points by Sheraton Detroit Novi, guests consistently praise the friendly staff and convenient location near shopping and highways, while reporting aging facilities, elevator problems, chlorine smells from the lobby pool, and varying cleanliness and maintenance standards.

Many find rooms comfortable or spacious, though decor and fixtures feel dated in places. The indoor pool and hot tub draw families, but repeated comments cite cold or dirty water. Breakfast often costs extra and feedback ranges from generous to poor, while bar and restaurant hours can be limited. Expect a convenient stay with friendly service, but uneven upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are popular but often described as cold or dirty, with a strong chlorine presence due to the lobby location. Elevators and some amenities (ice machines, laundry) are intermittently out of order, and bar/restaurant hours can be limited; parking is plentiful.

Related guest reviews

8

Sri Ramamurthy

12 Oct 2025

·

Stayed 5 nights

All good. But lift doesn't work all the time. Washer and dryer out of order. Rest all okay

10

Dolly

17 Nov 2024

·

Stayed 1 night

Pool is too cold

4

Falicia

17 Nov 2025

·

Stayed 2 nights

Posters around advertising 'bar open every day' when its utterly closed Sundays. Elevators werer down in critical areas, making it a rather long shuffle around the hotel just to get anywhere. Hot tub smelled like pond scum, was the same temperature as the pool. The rooms themselves did seem clean and not worn, so if you are just looking for a clean room for the night, and the price is right, its okay. Breakfast was also fine, pretty generous for continental style.

6

Krista

17 Sept 2025

·

Stayed 1 night

Elevators barely work

8

marian

1 Jun 2025

·

Stayed 3 nights

Excellent staff. Everyone was friendly, and always willing to help in any way. Great location for eating and shopping. Lots of parking.

8

Rodney

30 Apr 2025

·

Stayed 1 night

Elevators were slow and dirty

4

Patrick

20 May 2025

·

Stayed 1 night

This 4 Points Sheridan has been under renovations everytime I stay here. It never gets any better and the restaurant is closed, and the bar suffers from mechanical problems. I am staying elsewhere.

6

Kalynn

19 Feb 2025

·

Stayed 1 night

I love how close it is to everything in Novi, i just don’t like the noise you hear from the pool and bar when you’re trying to sleep in early or sleep in late and the elevators don’t all work, nor do all the ice machines

6

Mariah

31 Mar 2025

·

Stayed 1 night

We actually just went to the hotel to swim for my daughter’s birthday, and the pool was terrible. It was salty and cold, and dirty. The hot tub was not hot at all, it was pool temperature and it was also brown, the pool area was dirty I didn’t get in at all we only stayed two hours. However the front desk host gave my daughter in law a free pizza bc she didn’t bring enough money to the vending machine that was very sweet and he was very nice , they also found a towel she left at the pool and brought it to her, so the service was above and beyond.

8

Lyn

19 Jul 2025

·

Stayed 1 night

Room was very spacious and clean. Liked the fridge/ microwave in room for the rate. I did not use the bar, but the area looked very nice and spacious. Although the pool was large and appeared very clean, I did not like that it was in the lobby and not closed off. The smell of chlorine throughout the hotel and in my room was overwhelming

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: several guests found rooms and public areas clean, while others reported dirty bathrooms, stains, odors (including smoke/weed), bugs, and mold. Strong chlorine smell from the lobby pool is also noted in corridors and some rooms.

Related guest reviews

4

JOY

28 Sept 2025

·

Stayed 3 nights

The hallway was really stinky, large spots on carpet, paint peeling. No fan in bathroom, cannot open window and air conditioner broken. There was a terrible smell in the middle of the night and no way to make it better.

2

Tonia

1 Aug 2025

·

Stayed 3 nights

Dirty rooms. Mold in the bathroom

6

Zandra

7 Jun 2024

·

Stayed 6 nights

The front desk staff was awesome, I had no problem checking in. The only issues I had was poor housekeeping and also the condition of the rooms provided. The rooms and also hallways need to be updated. The tubs in the rooms were stained. I was told by the manager that all of the tubs in each room were stained the same and that all of the countertops in each room had cup stains on the countertops. During check in I had to have my room switched due to the tub not being fully clean( hair and dirt in the tub, mildew on sink countertop. The microwave was dirty as well as spiderwebs in the window seal. During my stay the floor wasn’t vacuumed or moped. I am an former Executive Housekeeping Assistant of the Residence of Marriott and I feel this location hasn’t represented the Marriott standards.

2

Ashley

15 Jul 2024

·

Stayed 3 nights

Moved rooms twice- still mold all in the bathroom. Filthy rooms in general so make sure you pack your cleaning supplies. Ice machines (all of them) were out of order and the public restrooms by the pool were out of order. Breakfast is not included and is $15 if you want it so don’t fall for the false advertising. Will never stay again

2

Lisa

26 Aug 2025

·

Stayed 6 nights

The hotel is extremely dirty inside or internally and externally they had to move us three times the first time the room did not have air-conditioning the second room was not the room we paid for the third room was extremely damp and dirty in the fourth room they said that they renovated and it was not. The breakfast buffet was filthy I couldn’t even use the container they had milk or cream and it was disgusting. Unfortunately we cannot leave or we would’ve lost star six $700 the elevator shop they only worked half the time we had to take the stairs was truly terrible and I’d like to know who else I can write to thank you

4

Gail

14 Jul 2025

·

Stayed 1 night

Bathroom door was hard to close and would pop open. Shower curtain didn’t go the length of the tub. Most importantly.. when we woke up this morning, my daughter’s side of the bed was infested with tiny bugs all over her phone, water bottle, shoes. When we left we told the front desk and was informed that since we booked with a 3rd party that we had to address it with Hotel.com. I would appreciate someone reaching out to acknowledge our inconvenience.

4

Amanda

25 Apr 2023

·

Stayed 1 night

The room was not clean. The tub looked like it had a dirty ring around it. The counters in the bedroom didnt looked wiped. There was no ice bucket in the room. The phone looked dirty and like it came from 1982.

4

Sean

15 Sept 2024

·

Stayed 1 night

Room and bathroom was dirty. The pool is in the lobby so any rooms that are numbered around 160-170 will smell like chlorine and will be very loud.

8

Marisha

3 Apr 2024

·

Stayed 1 night

Curtains and sheets were dirty

2

Marcie

25 Oct 2024

·

Stayed 3 nights

Awful smell of air fresheners in room, it gave me a migraine. Very dark. Definitely needs of updating throughout the halls and rooms. Lobby very strong chlorine smell. Parking is odd. Not a typical Marriott level property.

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AI-generated summary based on recent guest reviews

Rooms

Room experiences vary: some mention comfortable beds and spacious layouts, while many note dated decor, poor lighting, and maintenance issues (faulty HVAC, sliding bathroom doors, broken fixtures). Noise can carry from the lobby pool/bar and hallways into nearby rooms.

Related guest reviews

6

Donald

11 May 2023

·

Stayed 1 night

The hotel was fine but the bed was horrible. I like a firm bed but this was like sleeping on concrete. The breakfast buffet was ok but not worth $15.

4

Gregory

25 May 2025

·

Stayed 1 night

For $311 this room does not meet the standard. Everything is caulked shut. Can’t open windows. The pictures didn’t even come close to what the room looked like. The TV’s are off center and unadjustable to ALL seating and sleeping areas. The shower head was awful. Paint cracking everywhere. Water pockets from moisture in ceiling. Wall paper splitting and pulling apart. Just over all janky in comparison to price. I wouldn’t even pay standard price for this room.

6

Allison

20 Jun 2024

·

Stayed 1 night

The pool closes early and you can hear everything from the hallway in your rooms, but the breakfast was nice and the staff was friendly.

6

John

6 Aug 2025

·

Stayed 1 night

Walking in you can immediately see that the hotel is in need of repairs. The carpet in the entryway was coming up and some tiles were broken/missing. The hallway leading to my room had small square holes cut into the walls. My room had gouges in the walls and a stain on the ceiling above the bed. The bathroom door didn't shut completely. The tv wouldn't connect to the internet, so I couldn't use any of the streaming services.

8

Kasha

14 Aug 2023

·

Stayed 1 night

Staff was amazing and kind, but the room was less then ideal. Bathroom rolling style barn door was broke and came off tracks alot making it so we couldn’t shut the door. The faucet in the shower wasn’t attached to anything, it was basically just hanging in the shower.

6

Sidne

21 Sept 2025

·

Stayed 1 night

Soooo noisy in room with pool echos

8

Anthony

13 Apr 2025

·

Stayed 2 nights

Solo traveler, the room was super small and not like the pictures. Basically only enough room for the bed, chair and small space by the window. The price was decent though so I gave it a try.

4

MIchael

27 Jul 2025

·

Stayed 1 night

Getting into the room was simple, the hotel room was nice but there was not hot water and after 4 phone calls over an almost 5 hour period I was more than disappointed.

6

Kalynn

19 Feb 2025

·

Stayed 1 night

I love how close it is to everything in Novi, i just don’t like the noise you hear from the pool and bar when you’re trying to sleep in early or sleep in late and the elevators don’t all work, nor do all the ice machines

6

Brian

17 Apr 2025

·

Stayed 2 nights

Very tired property. Old mattress where you roll to the middle. Box spring in bad shape. Paint peeling on the bathroom door. One bottle of water for two people. Two creamers. Minimal decorating with ugly brown paint.

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Service

Many reviews praise consistently friendly, helpful front-desk and bar staff, with several employees called out by name. However, there are recurring reports of rude or unresponsive service and unresolved requests, including accessibility needs and inconsistent bar attention.

Related guest reviews

8

Richard

26 Nov 2023

·

Stayed 3 nights

The ice machine on the first floor was broken and when I tried to get ice from the bar I was completely ignored. I sat down at the bar and the person at the bar had his back to me and was more concerned about his morning breakfast receipts than saying anything to me. The breakfast was terrible and so was the service. I ended up getting ice up on the second floor.

2

Tristyn

6 Sept 2024

·

Stayed 2 nights

The front desk staff was rude, disrespectful and intentionally charged my card for a reservation I said I didn't want to keep. She escalated the situation after I became frustrated, lied MULTIPLE times then refused to provide me with the general managers contact information. We ultimately had a physical fist fight in the lobby of the hotel. The room I was given had a filthy bathroom with molded grout in the shower, it had a strong foul odor when you walked in and a sliding door entrance from a courtyard that DID NOT HAVE A LOCK. Only a metal bar!! 1 of the worst experiences of my life!!

10

Lee

26 Nov 2023

·

Stayed 1 night

Front desk staff was top notch and very welcoming. Checked in with us after we got to the room.

10

Alicia

23 May 2023

·

Stayed 2 nights

The staff was super friendly and always took the time to acknowledge everyone who walked into the area or up to the counter, even when taking care of others. I witnessed an upset customer and the 2 employees that were helping said customer were exceptionally professional and listened to everything said and provided options for him. I don't know the outcome but, the customer seemed to be pleased and went to the bar afterwards and was smiling. Walking into the room, it smelled nice and fresh, it was clean and well stocked with pillows, towels and toilet paper. I will continue to stay at this hotel and recommend it to anyone who wants to stay in the area! Keep up the great work

6

Velma

20 Aug 2025

·

Stayed 1 night

I am in a wheelchair. Requested a handicap accessible room on the reservation. The 1st room we were put in was not. They moved us to a 2nd room where there was a walk in shower. The toilet had a extension on to make it higher but the handles on the seat could not be extended. Asked if they could please remove the toilet seat and was told the work order was put in. Each time i had to use the restroom i had to use the restroom in the lobby area. Not very accommodating for that. The stay was 3 days and was told each day that the issue would be fixed. Never was. So i would recommend if you are in a situation like me find another place to stay.

10

Saadia

10 Nov 2025

·

Stayed 2 nights

Everything was great. They left a kind note, they brought stuff I ordered dorectly to my room, there was friendly staff, a wide variety of dishes. Every songle staff I spoke to was kind, not just the manager. I LOVED that they created the option to add Netflix accounts to the TV. My one and only quam is when I went to take a shower there was some hair across the shower floor and it was enough to be more than just a few hairs. They were all short hair too and I habe very long hair so it wasnt mine. That grossed me out and when I tried to drain it the shower floor didnt seem to be slanted so the water pooled for a sec before draining and the hair just stayed on the floor…. Other than that, wonderful stay.

10

Pedro

2 May 2023

·

Stayed 2 nights

The hotel staff was super friendly and helpful. The staff and all the employees really went above and beyond to make our trip very comfortable. I would recommend this place to anyone and its conveniently located by the mall and highway. Lots to do in the area without spending so much money on gas.

10

Jada

9 Feb 2025

·

Stayed 1 night

Yolanda and Paul had wonderful customer service. 10/10 highly recommend.

10

Amy

19 Oct 2025

·

Stayed 1 night

Staff was friendly

2

Jewell

7 Feb 2025

·

Stayed 1 night

The customer service was terrible. They didn't even let our driver into the hotel.

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Location

Location is a strong point, with easy access to Twelve Oaks Mall, dining, and major roads; several guests felt the area was safe. A few noted poor signage or difficulty finding the entrance after dark.

Related guest reviews

10

Craig

13 Sept 2025

·

Stayed 1 night

Convenient location. Excellent staff. Clean, comfortable room.

10

Cassandra

1 Sept 2023

·

Stayed 1 night

The hotel is in a nice area with multiple shopping opportunities, and mall within close proximity. You can actually walk to several stores. The staff was friendly and very helpful, as well. Overall, I had an excellent stay, and will keep this location in mind for future travel to Detroit.

6

Carol

30 Sept 2024

·

Stayed 3 nights

This property is far from Ann Arbor where we traveled to every day. It’s clean, but could use some updating. The area is safe, with several dining options and shopping. There needs to be lighted signage showing the hotel name. It’s very dark. If not for GPS the property could be missed.

8

supraja

1 May 2023

·

Stayed 1 night

Directions on Google map is deceiving

8

marian

1 Jun 2025

·

Stayed 3 nights

Excellent staff. Everyone was friendly, and always willing to help in any way. Great location for eating and shopping. Lots of parking.

8

Kimberly

27 Sept 2025

·

Stayed 1 night

Front desk very friendly and helpful. Booked a king room but got two queens. Was offered free drink at bar to compensate. Very close proximity to Twelve Oaks Mall. Room was clean and spacious, and free breakfast with plenty of great options. Great for an overnight getaway.

8

Brandie

20 Jul 2024

·

Stayed 1 night

Clean and safe area- beds were a bit uncomfortable and you had to pay for breakfast which wasn’t disclosed on check in but overall good place to stay

10

Alexis

17 Jul 2024

·

Stayed 2 nights

Absolutely a beautiful place to stay; check in was convenient they were friendly, fast and gave so much information about the bar and the pool, when breakfast was and the buffet, I loved it the rooms are overly and I was lucky to get one with a balcony and enjoyed the evening sitting out for a bit and the fresh air I will definitely be back to this place when I am staying out in Novi.

8

Eric

19 May 2024

·

Stayed 2 nights

Good. The hotel honored the breakfast deal offered on hotels.com. Close to the venue for the comic con. Close to a variety of restaurants.

8

Manish

13 Nov 2024

·

Stayed 2 nights

It is a huge property with many rooms. Ideal for short stay, close to malls and highwayy

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AI-generated summary based on recent guest reviews

Dining

Breakfast typically is not included and costs around $15; reviews range from generous and tasty to poor or undercooked, with service varying. The bar and restaurant earn praise for food and cocktails, though hours can be limited or closed on some days.

Related guest reviews

8

Richard

26 Nov 2023

·

Stayed 3 nights

The ice machine on the first floor was broken and when I tried to get ice from the bar I was completely ignored. I sat down at the bar and the person at the bar had his back to me and was more concerned about his morning breakfast receipts than saying anything to me. The breakfast was terrible and so was the service. I ended up getting ice up on the second floor.

8

J.

22 Sept 2024

·

Stayed 2 nights

The service in the breakfast area was exceptional.

4

Falicia

17 Nov 2025

·

Stayed 2 nights

Posters around advertising 'bar open every day' when its utterly closed Sundays. Elevators werer down in critical areas, making it a rather long shuffle around the hotel just to get anywhere. Hot tub smelled like pond scum, was the same temperature as the pool. The rooms themselves did seem clean and not worn, so if you are just looking for a clean room for the night, and the price is right, its okay. Breakfast was also fine, pretty generous for continental style.

10

Michael

18 May 2025

·

Stayed 2 nights

It was a very clean hotel and the bar was great

6

Shannon

13 Sept 2024

·

Stayed 4 nights

Breakfast was terrible

8

Stephanie

29 Sept 2024

·

Stayed 2 nights

Everything was fine; wish bar was open a little later and the area by bar smelled like chlorine since pool was right there thought location was strange for pool

10

Susan

25 Sept 2023

·

Stayed 1 night

Clean and comfortable rooms. The restaurant was a 10 as well! Loved the food and cocktails as I was traveling with a colleague.

6

Aabhas

11 May 2025

·

Stayed 1 night

Please post a sign by breakfast area that’s it’s extra charge and not included.

8

maureen

21 Feb 2025

·

Stayed 1 night

Very good hotel, check in took all of 2 minutes! Pool area was great for the kids. Room was clean and had all we needed. The only complaint would be breakfast not being included. It was available but for $15.00, and was about the same as you would get at a Holiday Inn or Hampton for free. Maybe $10.00 we would have considered it. But with 4 people it’s not worth it. Otherwise great stay!! Great location for shopping!!

8

Flavia

5 Jan 2024

·

Stayed 2 nights

Reviews were complaining about the breakfast. We thought it was great. They didn’t charge for my 9 year old, and 30 dollars was a fair price for a good breakfast for three. Clean, convenient location, attentive staff.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$100
February	US$102
March	US$105
April	US$93
May	US$116
June	US$132
July	US$110
August	US$118
September	US$109
October	US$114
November	US$121
December	US$92

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $143	17 $137	18 $157	19 $151
20 $148	21 $158	22 $318	23 $318	24 $168	25 $133	26 $163
27 $108	28 $128	29 $173	30 $178

Su	Mo	Tu	We	Th	Fr	Sa
				1 $133	2 $133	3 $138
4 $108	5 $128	6 $158	7 $178	8 $153	9 $148	10 $148
11 $109	12 $133	13 $163	14 $198	15 $178	16 $163	17 $168
18 $119	19 $123	20 $158	21 $168	22 $153	23 $143	24 $163
25 $114	26 $158	27 $258	28	29 $198	30 $133	31 $153

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Mobility Accessible, Bathtub

Room, 2 Queen Beds

Deluxe Suite, 1 Bedroom, Balcony

Suite, 1 King Bed with Sofa Bed

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed

Deluxe Room, 2 Queen Beds

Room, 2 Queen Beds (Hearing Accessible)

Room, 1 King Bed, Roll-In Shower

Room, 1 King Bed (Hearing Accessible)

Suite, 1 Bedroom, Mobility Accessible, Bathtub

Deluxe Room, 1 King Bed

Deluxe Suite, 1 Bedroom

Suite, 1 Bedroom

Room, 2 Queen Beds, Hearing Accessible

Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 2 Queen Beds, Balcony

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Four Points by Sheraton Detroit Novi

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