Extended Stay America Suites - Boston - Waltham - 32 4th Ave

Staff was amazing and very helpful.

Parking was great, staff was excellent.

Staff is excellent, but the facilities (with the exception of the laundry and gym, which were excellent) were in poor repair.

It was disappointing. The room i had was not even vacuumed. There was no shampoo, no hairdryer…i got shampoo from front desk. He said he could not find any hairdryer. There is basically nothing for breakfast- a few muffins and very diluted coffee., that is all.

I was so disappointed. The property is surrounded by nicer buildings and hotels but this hotel was dirty, smelled horrible. The one guy at the front desk was wiping his nose with his hand, sniffing, touching everything. He barely said 2 words. No smile, welcome or anything that made us feel welcome. Long line to check in. The gentleman who checked in before us came back and said his room was filthy, filled with garbage, and the beds weren’t made, the guy at the front desk made no apologies actually said nothing just took his key and gave him a new one. That gentleman wished us good luck as he walked away with his new key. We travel often and book hotels frequently we were there for our son‘s graduation and the room was expensive yet completely disappointing. The floors were filthy although it was a queen studio with a pullout bed. It only had three pillows, three towels the sink in the unit for the kitchenette just constantly dripped. The cabinets were filthy. The parking lot was full of empty, nip bottles and broken down cars. It was truly an awful experience for the money that I paid. We could’ve stayed somewhere much nicer and I will never be returning to this place again. Many of the other guests that we talked to were also there for children’s graduations and we’re also appalled at the hotel