Extended Stay America Suites - Boston - Braintree

Didn’t see any breakfast, coffee and donuts

You certainly get what you pay for, but in this case I paid too much for the miserable way I felt staying in this place. Woke up early just to get out of there.

I am not a hard to please person. Checked in at 9 PM at front desk. Individual who checked me in was very rude defensive and just not very accommodating . Kitchen faucet was broken, toilet leaked water all over the floor when you flushed it. Could hear guest jumping above into the night. Surprisingly staff did help me when I asked for a help getting TV to work kept being kind as possible. Price is right. Cleanliness was acceptable. If they could straighten out these issues, maybe I would make a return visit.

Room was clean but no frills. Front desk staff where accommodating. I was originally put next to a room with pet and asked for a different room. Which was changed immediately. Parking was sufficient given the hotel is on a hill. Breakfast was limited but the coffee was decent. My only complaint is a staff the morning I was checking out. The person loudly was talking on the personal phone call about a person threatening to harm them and that they were going to reciprocate. There was a lot of cussing and no apology when staff saw me walking by. This was in a closet with the door open by the main lobby. Otherwise the stay was sufficient for my adult son and my needs. I would book again if I was in the area.

I can’t stress this enough… do not book a room here!! Outside the property was gross. There was throw up and broken glass in the parking lot, and dog feces everywhere. The hotel smelled of cigarette smoke and weed, even though it’s supposed to be a smoke free hotel. We had one pleasant staff member at check in, but the rest we dealt with were rude and incompetent. Our room was not clean, and was without the microwave they advertise all of their rooms are supposed to have. Literally the most unpleasant stay I’ve ever had, anywhere.