Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Does the property allow pets?

Yes, pets are allowed in specific rooms with a fee of USD 85 per accommodation, per stay, plus a one-time cleaning fee of USD 100. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances, wheelchair-accessible facilities, and elevators. Guests can inquire about specific accessibility features upon arrival.

What is the location of the property in relation to key landmarks?

The hotel is located just a 1-minute drive from South Shore Plaza and 14 minutes from Boston Children's Museum. It is also 5.4 miles from Wollaston Beach and 10.6 miles from Boston Convention and Exhibition Center.

What are the policies for guests staying with children?

Up to 4 children aged 18 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Hyatt Place Boston/Braintree Hotel Stay

Average nightly price at Hyatt Place Boston/Braintree by month, last 12 months (USD)
Month	Average price
January	US$115
February	US$103
March	US$138
April	US$170
May	US$186
June	US$222
July	US$192
August	US$192
September	US$196
October	US$243
November	US$146
December	US$117

What guests think

At Hyatt Place Boston/Braintree, reviewers consistently praise clean, spacious rooms, friendly staff, and a convenient suburban location near highways, restaurants, and the South Shore Plaza, with free parking and a popular breakfast that often features fresh squeezed orange juice.

Repeated downsides include the pool being unavailable despite some listings, occasional noise from thin walls or HVAC, and intermittent maintenance or cleanliness lapses in bathrooms and fixtures. Service is widely described as warm and accommodating, though a few guests encountered rude or slow responses and limited housekeeping or poor communication during power or fire incidents. Expect a straightforward, good-value base outside Boston, and double-check amenity details in advance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free, ample parking is frequently noted. Several reviews report that the pool is not available despite being listed previously.

Related guest reviews

10

anthony

19 Dec 2025

·

Stayed 1 night

Clean spacious room with ample parking

10

Jasmine

13 Dec 2025

·

Stayed 2 nights

Very nice modern hotel with good parking. Very clean and good breakfast

10

Peter

2 Dec 2025

·

Stayed 1 night

Extraordinary value. Super clean. Nice breakfast. Steps from restaurants. Free parking. Huge room. Great reception. Work areas. Super clean.

10

Valmarie

7 Sept 2025

·

Stayed 2 nights

Modern and clean with friendly staff. Close to the highway. Lots of parking and shopping/restaurants close by.

10

Anne E.

2 Oct 2025

·

Stayed 1 night

We have stayed at the Braintree Hyatt about 5-6 times in the past year during both business and personal trips to the Boston area. It's half the price (or less) than you'd pay to stay downtown or in Cambridge, with free parking (anywhere from $25-$50 a day in town) and a free breakfast. It's just off the intersection of two major highways, and you can easily get to and from the airport on the nearby Logan Express. What's not to like!

6

Woo Min

15 Apr 2025

·

Stayed 3 nights

No swimming pool open

10

Norwood

14 Apr 2025

·

Stayed 1 night

I'm a local and my wife and I often book this hotel to get away for a night. This place has never disappointed. The location is excellent, everything is clean, and the staff are always very friendly and professional. I loved the new juicing machine that they had at breakfast! I do have one critic though, which is that it advertises on the Hotels.com website that there is a pool, but in at least the past 5 years it's either been closed or under maintenance. I don't think that's the fault of the hotel, but I would recommend fixing that. Other than that one minor issue I would highly recommend this one!

6

judy

19 Apr 2025

·

Stayed 2 nights

There was a sign for a pool but no pool.no service to T station.gym was under construction. Check in assistant did not understand english. No discount at hotel restaurant.

8

Kim

1 Sept 2025

·

Stayed 1 night

Our only complaint is when we originally booked this hotel for 3 nights the amenities included an indoor pool! We could not find it! I called the front desk with my cellphone because the phone in the room did not work and was told they don’t have a pool anymore. Not a big deal breaker except we added an extra night for after the wedding we attended to relax by the pool before flying out….we would of left Saturday instead of Sunday IF we had known of the change’s.

10

Will

7 Apr 2025

·

Stayed 2 nights

They had an electrical fire and the gym was minimal. It's okay, I will stay there again when the price is in range.

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Cleanliness

Overall cleanliness is praised, especially in rooms and common areas, but multiple guests noted lapses such as dusty rooms, hair or mold in bathrooms, and occasional housekeeping misses.

Related guest reviews

8

nicole

22 Apr 2025

·

Stayed 1 night

Parking was fine. Breakfast was the star of the show. That juice machine, and the potatoes were a pleasant surprise. Bathrooms were dirty. I don’t think the bathroom floor had been washed in a while. Dust, dirt, spots and hair. Mold in the shower grout on the walls. I only stayed for one night so it was fine for the stay. For the prices paid , needs to be better cleaned. Found hairs on my bed as it was made, hoping its house keeping and not a prior guest. Over all I would stay again for a short stay.

8

Brenda

10 Dec 2025

·

Stayed 5 nights

Room very dusty. Otherwise everything good particularly front desk staff

6

Matias

4 Jun 2025

·

Stayed 2 nights

Breakfast area was very dirty, specially tables had trash and were sticky. Room was not cleaned, dirty towels were not picked up.

10

Donna

27 Nov 2025

·

Stayed 1 night

Hotel was very clean and comfortable.

10

Jennifer

17 Dec 2025

·

Stayed 2 nights

Clean room and hotel. Friendly staff. Shares a parking lot with a really got restaurant. Easy access to the expressway.

2

Grandvil

16 Sept 2025

·

Stayed 1 night

Toilet was dirty,

10

Robert

17 Dec 2025

·

Stayed 1 night

Very clean, nice size room, employees very friendly

10

Dewitt

9 Jul 2025

·

Stayed 1 night

Clean, smells good and recently renovated!

6

Rosa María

22 Apr 2025

·

Stayed 3 nights

Not having the rooms cleaned every day generates a sense of un confort. The shower area was not really clean, the floor and walls seem look very dirty. No safety box in the room.

10

Efrein

9 Sept 2025

·

Stayed 1 night

Beautiful and very clean hotel. Wonderful hospitality. Thank you guys for everything

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Rooms

Rooms are spacious with comfortable beds and useful layouts. Some guests experienced noise from thin walls or loud A/C, and a few found fixtures dated, sofas saggy, or bathroom finishes worn.

Related guest reviews

4

Bruce

25 Apr 2025

·

Stayed 1 night

Everything about the hotel was great except for one extremely important thing...the walls are unbelievably THIN! I could hear the alarm, every cough, conversations in the next room like they were in the room with me. That is a serious deal breaker. The hotel looks pretty new, I don't know how they could make the rooms with walls that thin.

10

William Mike

30 Oct 2025

·

Stayed 3 nights

The room is nice and spacious. The staff is amazing! Very accommodating. Hotel is in the middle of everything in Braintree walking distance to tons of restaurants and shopping.

10

Monica

6 Jun 2025

·

Stayed 1 night

The room was very spacious. The property has ample parking and close to dining and shopping options

6

Brooke

1 Jul 2025

·

Stayed 1 night

Was a nice stay and felt safe. My only issue was the ac in the room. I’m use to noisy ac units but this one was beyond noisy! It was so loud every time it turned on it would startle all of us including my baby awake. In addition the fridge sounded like it was on its last leg. Upgrades to appliances like these would be nice to allow a peaceful night of sleep.

8

Cathy

29 Sept 2025

·

Stayed 1 night

This is my first time staying at a Hyatt. The room is large but the room is not as updated as i expected. Some of the furniture was damaged and it had broken trim and old tile in the bathroom. It also had peeling paint on the bathroom ceiling. Staff was friendly and i liked thestores in the area.

10

Stephanie

15 Oct 2025

·

Stayed 2 nights

Very kind people, great location, huge room.

6

lynne

18 Sept 2025

·

Stayed 1 night

This property is very average. The beds are soft and old. The property had a bus tour and an appliance store conference in the building when we were there so it was crowded. There is a Legal Seafood adjacent to the hotel which is great and it's a short drive to Boston off peak times. But, the hotel is just serviceable at best.

6

David

9 Aug 2025

·

Stayed 1 night

The sectional in our room was terrible. Terribly saggy and uncomfortable.

8

John

12 Sept 2025

·

Stayed 1 night

Friendly staff Spacious room

10

Sherry

23 Aug 2025

·

Stayed 1 night

Very nice room. Bigger than we thought it would be. Comfy bed. Easy to find and get to. Appeared to a new property or recently renovated. Overall nice stay--the kind we like.

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Service

Staff are widely described as friendly, welcoming, and helpful, with smooth check-ins and occasional early check-in. A minority reported rude or slow responses and poor communication during outages or emergencies.

Related guest reviews

10

Aaron

15 Oct 2025

·

Stayed 3 nights

The entire time that myself and husband stayed was a dream. We spent 3 nights and would have stayed more if time allowed. From the second we got to the front desk everyone was kind, had a smile (even joked around) and went above and beyond for us. Greeted us everytime we came downstairs or returned. I have never stayed in such a welcoming establishment. Would love to stay again.

10

Muralidhar

6 Oct 2025

·

Stayed 1 night

Very polite staff, super clean rooms and common areas Staff will go above and beyond to make your stay comfortable

2

Nathaniel

26 Dec 2024

·

Stayed 4 nights

The staff here weren’t communicating properly of what options we had going forward due to evacuating the hotel due to a fire.

6

Giovahni

21 Dec 2024

·

Stayed 1 night

My stay was wonderful except when checking in, there was a blackout and couldn’t get to the elevator to my room, however the way the Frontdesk agent handled my check in was lack of customer service at every level. She was barely addressing back when talking to her, no eye contact and was rough, she had a really bad attitude and shouldn’t be in customer service. I understood, things like this happen, how lever it is all how you communicate, in her case she made the electrical outage worst than it should have been for the customer. Very bad experience with her. To be fair to the hotel, I have been coming here hundred of times, that was the first time I had such a bad experience Thank you

4

Tracey

25 Aug 2025

·

Stayed 2 nights

I reserved this hotel for a weekend stay after doing research on different hotels in the area (Braintree/Boston), reading reviews and looking for certain criteria like 24 hour front desk. Reviews I came across on various platforms had great things to say so I was looking forward to my mini weekend away, especially after driving for almost 6 hours to get there (I live out of state). The man at the front desk was rude only giving one word responses at best & starting at you with a blank look in response to anything you asked, guess questions were too much for him to handle. The room wasn’t as clean as I was hoping as it did not resemble review pictures. The ceiling was cracked and looked like it may have been leaking for sometime, the bathroom floor had dirty shoe prints, used towels (makeup or dirt), no garbage can liners, sink was clogged as the water would go down after an hour or so, and the shower water was freezing no matter what time you showered. Called the front desk to ask if there’s another room but no one ever answered and after driving 6hours I was too tired to do anything other than shower and go to bed. There are reviews about ordering from the hotels restaurant, which there is not & was another reason I booked this location. The only great thing about my stay was the surrounding area as there are restaurants, gas stations, a mall and coffee shops nearby so that was the only plus.

10

Jennifer

25 Sept 2025

·

Stayed 2 nights

Excellent service by all staff from front desk to housekeeping services. Breakfast was delicious and many options. Love staying here.

10

Kathleen

12 Sept 2025

·

Stayed 1 night

Customer service was excellent, LaToya at the front desk was so helpful and kind.

4

Antonio

20 Apr 2025

·

Stayed 1 night

The pet fee should be clearly defined. I told the front desk representative that I have a dog and he didn’t mention anything of an up-charge . Yet once my card was swiped and I was getting ready to head over to my room he then states, “ ohh by the way there’s an 85.00 pet charge” . That’s highly unprofessional it would have been nice to be informed before being charged of the fee. You would think paying $200.00 just for one night and then an additional unexpected charge that the place would be decent instead it was mediocre at most. The shower made a loud noise when the water was turned on . With a charge of over 300 I’d expect more. At this point I’m just disappointed next time I’m in the Massachusetts area I will be looking elsewhere.

10

nicole

5 Nov 2025

·

Stayed 1 night

Just stayed here 10.30 and will be back 11.06! Why? Because the front desk staff is beyond amazing! I travel weekly and never have I enjoyed a hotel check in. Friendly, upbeat, personable, accomadating. I dont care if it's not the closest to Logan, I'm not staying anywhere else.

10

William Mike

1 Oct 2025

·

Stayed 1 night

Excellent dining and shopping spots walking distance from hotel. Fantastic service!

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Location

Convenient suburban spot near the South Shore Plaza, restaurants, and major highways, with practical access to Boston via Quincy Adams/Red Line or Logan Express. Not central to downtown.

Related guest reviews

10

Pamela

7 Jul 2025

·

Stayed 2 nights

Beautiful hotel, short car ride to get on the red line into Boston. Big lobby space, wonderful breakfast and clean hotel/big rooms.

10

Patrick

22 Aug 2025

·

Stayed 1 night

Good location

10

Dawn

18 Aug 2025

·

Stayed 1 night

I loved it was a cross from the mall

10

kai

21 Mar 2025

·

Stayed 2 nights

It is close to the red line. And it has restaurants nearby. Very quite. Great price!

10

Anne E.

2 Oct 2025

·

Stayed 1 night

We have stayed at the Braintree Hyatt about 5-6 times in the past year during both business and personal trips to the Boston area. It's half the price (or less) than you'd pay to stay downtown or in Cambridge, with free parking (anywhere from $25-$50 a day in town) and a free breakfast. It's just off the intersection of two major highways, and you can easily get to and from the airport on the nearby Logan Express. What's not to like!

10

David

24 Sept 2025

·

Stayed 1 night

Clean, quiet, and comfortable. Many dining choices adjacent to hotel. Free parking and easy access to I-93. This is a great choice if you are visiting Boston by car.

8

Yasir

4 Jun 2025

·

Stayed 4 nights

Nice, clean and big room with a big bathroom. The area is nice. There's a big shopping mall at walking distance of 5 - 10 minutes. Many restaurants adjacent to the hotel as well. A gas station with a mini mart is also right next to the hotel.

10

Daniel

22 Nov 2025

·

Stayed 2 nights

Always excellent customer service and welcoming experience. A convenient location on/off interstate, walking distance to local eateries and shopping.

8

Nicola

9 Oct 2025

·

Stayed 3 nights

Good location and room was quiet and safe. Lots of free parking and close to Quincy Adams station to get the train into Boston. Breakfast good and plenty of tables available each morning. Friendly and helpful staff at reception

10

Kaviya

29 Jun 2025

·

Stayed 1 night

great location!

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Dining

Breakfast earns frequent praise for variety and fresh squeezed orange juice. Some guests reported items running out or uneven quality, including coffee or eggs.

Related guest reviews

10

Ya-Li

28 Dec 2025

·

Stayed 1 night

Great stay. Clean hotel and friendly staff. Great breakfast! Fresh squeezed orange juice!!!

10

JANET

20 Jun 2025

·

Stayed 1 night

Everything was great. Comfortable and very clean room. I slept like a baby! Hot breakfast, cereal, parfaits, coffee and even fresh squeezed orange juice. That will be my go to hotel next time. 10/10

4

Robert

17 Sept 2025

·

Stayed 2 nights

Worst stay ever at a Hyatt Place property. The chain-operated shades did more work and could not be closed all the way. This resulted in sunlight entering the room early in the morning. The provided breakfast was a real letdown. On the first day, there was no milk other than skim milk and almond milk. That’s right, they nonchalantly told me that they ran out of regular or 2% milk. Well….no cereal or a glass of milk to drink for me…. On the second day, they ran out of bagels, then brought some out that were frozen (not just cold…..FROZEN).

6

Erika

24 Oct 2025

·

Stayed 1 night

We stayed one night in a wheelchair accessible room (we didn't need one but we were give one). The room was clean. The bathroom shower leaked all over the floor because of the design of the barrier between the shower and the flood. The morning of our departure, a staff person knocked and then opened our door (with out waiting for us to say come in) and asked if we were leave today or the next day. I thought that this was rude (suppose we were not fully dressed when she knocked) and unnecessary because shouldn't she have a roster from the front desk about which guests were leaving one which day? Then there was the breakfast, which was terrible. The eggs were obviously out of a box and did not enough have salt on them. We don't like turkey bacon, which is what they offered. The coffee was terrible.

10

Sandra

21 Sept 2025

·

Stayed 1 night

The breakfast was very good

8

Steven

7 Apr 2025

·

Stayed 1 night

Decent hotel for a Hyatt but several small issues - room had unmarked shampoo and soap with no way of knowing one from the other and missing dispenser on conditioner. Shower wall still had hairs on it. Mattress was very bouncy. Breakfast bar ran out of hot items and resulted in a long wait. Also oatmeal was watery gravy-like. woken up in the night by musical beat from another room.

8

Dilip

25 Apr 2025

·

Stayed 3 nights

breakfast was not that many option

10

Tammy

3 Jun 2025

·

Stayed 1 night

The hotel was a pleasant surprise. The rate was on the lower end for a hotel around Boston and it was wonderful. Would stay there again without question. We especially liked the fresh squeezed orange juice at breakfast in the morning which was included in our stay.

10

Brandi

29 Sept 2025

·

Stayed 3 nights

The staff were excellent! I ended up at the hotel earlier than expected and after a short wait time, they checked me in my room early! That helped me out ALOT. Plus, they offer complimentary water bottles which was definitely a perk. The buffet breakfast was the best I’ve had at any hotel. They have freshly squeezed orange juice!! Delicious.

10

Cheri

28 Sept 2025

·

Stayed 1 night

Great breakfast, easy check in allowed as we'd just been ubered there from our cruise ship and were tired. They gave us roons as soon as available. Staff gave us pointers on travel around the city. I needed urgent care and it was only 0.6miles away, so we walked. Rx across street at mall was convenient after the appointment.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $108	2 $114	3 $114	4 $122	5 $135	6 $246	7 $188
8 $117	9 $114	10 $115	11 $114	12 $115	13 $176	14 $261
15 $93	16 $95	17 $101	18 $106	19 $167	20	21 $424
22 $209	23 $95	24 $95	25 $95	26 $113	27 $183	28 $183
29 $92	30 $95

Hyatt Place Boston/Braintree

Prices for Hyatt Place Boston/Braintree

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible, Bathtub (Newly Renovated)

Room, 1 King Bed (Newly Renovated, High Floor)

Room, 2 Double Beds (Newly Renovated)

Room, 2 Double Beds, Accessible, Bathtub (Newly Renovated)

Room, 1 King Bed (Newly Renovated)

Room, 2 Double Beds, Accessible (Newly Renovated)

Room, 2 Double Beds (Newly Renovated, High Floor)

Room, 1 King Bed, Accessible (Newly Renovated)

Room, 1 King Bed (Newly Renovated, Plus Sofa Bed)

Room, 1 King Bed with Sofa Bed (Newly Renovated, High Floor)

Guest reviews of Hyatt Place Boston/Braintree

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hyatt Place Boston/Braintree

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $142	26 $147	27 $171	28 $153	29 $132	30 $211	31 $144