Extended Stay America Suites - New Orleans - Metairie
US$109
/ night
Avg. for November
Prices for Extended Stay America Suites - New Orleans - Metairie
Select dates to see prices and availability
US$109
/ night
Avg. for November
Monthly average prices
Nightly prices at Extended Stay America Suites - New Orleans - Metairie average US$73 in the cheapest month (January) and US$125 in the most expensive month (February), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$73 |
| February | US$125 |
| March | US$87 |
| April | US$102 |
| May | US$88 |
| June | US$77 |
| July | US$101 |
| August | US$95 |
| September | US$93 |
| October | US$104 |
| November | US$109 |
| December | US$77 |
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Nov · US$109
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Most expensive: February (~US$125)
Cheapest: January (~US$73)
About this property
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Amenities
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Business amenities
Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.
Dining
A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.
Rooms
Make yourself at home in one of the 102 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.
Location
With a stay at Extended Stay America Suites New Orleans Metairie in Metairie, you'll be within a 10-minute drive of Caesars Superdome and Smoothie King Center. This hotel is 7.3 mi (11.8 km) from Canal Street and 7.9 mi (12.7 km) from Bourbon Street.
What's nearby
Metairie Business District(0.1 Miles)
Crescent City Surgical Centre(0.8 Miles)
Lakeside Shopping Center(1.5 Miles)
Clearview Mall(2.4 Miles)
Lake Pontchartrain(2.7 Miles)
East Jefferson General Hospital(2.8 Miles)
Mississippi River(3.1 Miles)
Ochsner Medical Center(3.2 Miles)
Ochsner Hospital For Children(3.4 Miles)
Lafreniere Park(3.5 Miles)
Longue Vue House and Gardens(4.7 Miles)
City Park(5 Miles)
Xavier University of New Orleans(5.2 Miles)
New Orleans Botanical Garden(5.2 Miles)
Tulane University(5.4 Miles)
The preferred airport for Extended Stay America Suites New Orleans Metairie is Louis Armstrong New Orleans Intl. Airport (MSY)(9.3 Miles)
Parking
Non-smoking rooms
Family room
Vending machines
Self laundry
Free parking
Location
3300 Interstate 10 Service Road West, Old Metairie, Jefferson Parish, Louisiana, United States of America
Metairie Business District (0.1 Miles)
Crescent City Surgical Centre (0.8 Miles)
Lakeside Shopping Center (1.5 Miles)
Clearview Mall (2.4 Miles)
Lake Pontchartrain (2.7 Miles)
East Jefferson General Hospital (2.8 Miles)
Room options
5
Studio, 1 Queen Bed, Accessible
Room details
1 Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Kitchen
5
Studio, 1 Queen Bed
Room details
1 Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Kitchen
6
Studio, 2 Double Beds
Room details
2 Double Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Kitchen
Guest reviews of Extended Stay America Suites - New Orleans - Metairie
7.3
Good
Based on 1,002 verified reviews
Who stays here?
Business
24%
Couple
26%
Family
27%
Group
14%
Solo
7%
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews of Extended Stay America Suites - New Orleans - Metairie, guests describe mixed experiences, highlighting frequent cleanliness issues, dated rooms with maintenance problems, limited breakfast, and service that ranges from welcoming to unresponsive.
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What guests think
Across recent reviews of Extended Stay America Suites - New Orleans - Metairie, guests describe mixed experiences, highlighting frequent cleanliness issues, dated rooms with maintenance problems, limited breakfast, and service that ranges from welcoming to unresponsive.
Kitchens often lack utensils and there are no ice machines, with occasional elevator or parking disruptions. Some praise the convenient location. Expect a no‑frills stay where convenience competes with upkeep; verify room condition and amenities at check‑in.
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AI-generated summary based on recent guest reviews
Facilities
On-site amenities are limited: no ice machines, and reports note broken elevators, a malfunctioning side entrance, and parking constraints during construction. Some guests also mention a dark entrance and accessibility challenges.
Related guest reviews
6
Alyssa
27 Apr 2025
·
Stayed 1 night
Very dark enterance...not really handicap accessible.
Very dark enterance...not really handicap accessible.
6
Pius
20 Mar 2024
·
Stayed 3 nights
Malfunctioning Side entrance. Sticky carpet(chewed gum), Brocken shower curtain retainer.
Malfunctioning Side entrance. Sticky carpet(chewed gum), Brocken shower curtain retainer.
4
Danielle
3 Mar 2024
·
Stayed 2 nights
So we get to the hotel & the gentlemen was friendly. So then we get to the room they have no ice machines on the property. They have ice trays in the freezer. Horrible Then i was looking for a coffee pot & they have none in the rooms. The only time for coffee is in the morning. So then we went to use the microwave to make popcorn & it was filthy. So i finally seen someone at the front desk told them about it. They went & cleaned it & i noticed the floor had crumbs on it. That happened after they cleaned the microwave. The bed (mattress) needs changing out. They didn't even have a blow dryer in the bathroom. The hallways needed vacuuming really bad. The bathtub had an acorn on the drain. Was not satisfied at all. Its a shame the money they charge you & things like this happen. I have a service dog & they charge me a fee & you get it back after you leave.
So we get to the hotel & the gentlemen was friendly. So then we get to the room they have no ice machines on the property. They have ice trays in the freezer. Horrible Then i was looking for a coffee pot & they have none in the rooms. The only time for coffee is in the morning. So then we went to use the microwave to make popcorn & it was filthy. So i finally seen someone at the front desk told them about it. They went & cleaned it & i noticed the floor had crumbs on it. That happened after they cleaned the microwave. The bed (mattress) needs changing out. They didn't even have a blow dryer in the bathroom. The hallways needed vacuuming really bad. The bathtub had an acorn on the drain. Was not satisfied at all. Its a shame the money they charge you & things like this happen. I have a service dog & they charge me a fee & you get it back after you leave.
2
David
16 May 2023
·
Stayed 1 night
They said, breakfast included. It was a car with coffee in a cup of oatmeal. Other hotels have more extensive breakfast. No ice machines either. Only one light worked in the room bulbs were missing.
They said, breakfast included. It was a car with coffee in a cup of oatmeal. Other hotels have more extensive breakfast. No ice machines either. Only one light worked in the room bulbs were missing.
6
Carolyn
9 May 2025
·
Stayed 2 nights
It was not exactly as advertised. There really was not a breakfast included. No good, only beverages…coffee and hot chocolate. When we asked about a grab and go bag, we were given a small wrapped chocolate muffin. There was not an ice machine and the ice trays in the refrigerator-freezer leaked. The bathroom looked like it was not clean and the toilet did not flush well.
It was not exactly as advertised. There really was not a breakfast included. No good, only beverages…coffee and hot chocolate. When we asked about a grab and go bag, we were given a small wrapped chocolate muffin. There was not an ice machine and the ice trays in the refrigerator-freezer leaked. The bathroom looked like it was not clean and the toilet did not flush well.
2
Joseph
27 Jan 2025
·
Stayed 2 nights
I am a DJ, the elevators were broke, I was staying on the 4th floor. Each Night I had to haul equipment up and down 4 flights of stairs. I do this at least 4 times a year and have always stayed with this hotel but this experience was the worst hotel experience I've ever had. I feel a total reimbursement is in order. I could be reached at 210-232-24266 Joseph Boisley
I am a DJ, the elevators were broke, I was staying on the 4th floor. Each Night I had to haul equipment up and down 4 flights of stairs. I do this at least 4 times a year and have always stayed with this hotel but this experience was the worst hotel experience I've ever had. I feel a total reimbursement is in order. I could be reached at 210-232-24266 Joseph Boisley
4
Pat
5 Jan 2024
·
Stayed 4 nights
I wasn't allowed to check-in early without paying an extra fee. I wasn't even allowed to use the bathroom 30 minutes before check-in. One night there was a roach crawling on the wall. Not having automatic doors in the front is dumb when people are carrying luggage. The heavey sping doors beat me up all week and bruised me twice.The breakfast wasn't much more than coffee and a muffin. There was no maid service for 4 days. The TV remote didn't work very well. The parking lot was trashy when I arrived and there was a grocery buggy in the parking lot all week.
I wasn't allowed to check-in early without paying an extra fee. I wasn't even allowed to use the bathroom 30 minutes before check-in. One night there was a roach crawling on the wall. Not having automatic doors in the front is dumb when people are carrying luggage. The heavey sping doors beat me up all week and bruised me twice.The breakfast wasn't much more than coffee and a muffin. There was no maid service for 4 days. The TV remote didn't work very well. The parking lot was trashy when I arrived and there was a grocery buggy in the parking lot all week.
2
Suzanne
31 Jul 2023
·
Stayed 2 nights
Soooo Dirty! Felt unsafe. Grass sooo high, trouble walking my dog. Key constantly had to be replaced...would not open the room. Definitely, wouldn't stay there again. Don't recommend it to anyone.
Soooo Dirty! Felt unsafe. Grass sooo high, trouble walking my dog. Key constantly had to be replaced...would not open the room. Definitely, wouldn't stay there again. Don't recommend it to anyone.
2
chastity
9 Jul 2024
·
Stayed 2 nights
The first room we were assigned had a toilet that did not work. The second room had red stains in the walls that looked unsanitary. When we arrived that night after a day out, there were no parking spots and the person at the front desk told me there was nothing she could do about
The first room we were assigned had a toilet that did not work. The second room had red stains in the walls that looked unsanitary. When we arrived that night after a day out, there were no parking spots and the person at the front desk told me there was nothing she could do about
8
Benjamin
10 Jul 2024
·
Stayed 1 night
Parking lot was under construction, limited parking
Parking lot was under construction, limited parking
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is a recurring problem, with multiple reports of dirty floors and bathrooms, stains, lingering odors, and pests (cockroaches cited repeatedly). A few guests did find their rooms clean, but overall standards feel low.
Related guest reviews
8
Tamatha
21 Feb 2024
·
Stayed 5 nights
The location was very close to food, dining, and entertainment. Located in a quiet area. The hotel was dirty. The lobby area, elevator, hallway to the room and the room was dirty. The floors don’t get mopped and rooms don’t get cleaned. I went to the nearest dollar tree and purchased bleach and fabuloso, and then clean the kitchen countertops, bathroom vanity, toilet, tub (dirt ring) and the leather chair. I also asked for a vacuum cleaner because the floor was dirty and had long stringy black hair on the bathroom floor and carpeted area. If the hotel and the room was clean I would have given this location five stars.
The location was very close to food, dining, and entertainment. Located in a quiet area. The hotel was dirty. The lobby area, elevator, hallway to the room and the room was dirty. The floors don’t get mopped and rooms don’t get cleaned. I went to the nearest dollar tree and purchased bleach and fabuloso, and then clean the kitchen countertops, bathroom vanity, toilet, tub (dirt ring) and the leather chair. I also asked for a vacuum cleaner because the floor was dirty and had long stringy black hair on the bathroom floor and carpeted area. If the hotel and the room was clean I would have given this location five stars.
2
Preston
16 Mar 2024
·
Stayed 3 nights
The floors were filthy, the bathroom floor was full of hair. You could not get the towels you needed, entry way was filthy, leaves bluing and not cleaned. Night staff was rude, carpet in hallways needed vacuuming very badly. We didn’t finish our stay there, it was to nasty and fit.
The floors were filthy, the bathroom floor was full of hair. You could not get the towels you needed, entry way was filthy, leaves bluing and not cleaned. Night staff was rude, carpet in hallways needed vacuuming very badly. We didn’t finish our stay there, it was to nasty and fit.
4
Camille
30 Oct 2024
·
Stayed 1 night
The staff was very friendly and luckily the other hotel guests were not noisy, but it was the dirtiest hotel I've ever stayed in. There was hair in the tub and on the counter when I arrived. No drain cover on the bathroom drain so you could see all the hair caught in the drain. Stains and damaged areas all over the carpet and bathroom counter. Lots of the furniture in the room was severely damaged. There was lots of mold growing around the vent at the elevator lobby that had been painted over. It's clear the entire place has not been kept up for years. I wasn't expecting much for what I paid, but I was definitely not expecting it to be that dirty. Also, it says breakfast is included, but they don't offer any breakfast. There is only a small coffee bar.
The staff was very friendly and luckily the other hotel guests were not noisy, but it was the dirtiest hotel I've ever stayed in. There was hair in the tub and on the counter when I arrived. No drain cover on the bathroom drain so you could see all the hair caught in the drain. Stains and damaged areas all over the carpet and bathroom counter. Lots of the furniture in the room was severely damaged. There was lots of mold growing around the vent at the elevator lobby that had been painted over. It's clear the entire place has not been kept up for years. I wasn't expecting much for what I paid, but I was definitely not expecting it to be that dirty. Also, it says breakfast is included, but they don't offer any breakfast. There is only a small coffee bar.
4
John
26 Jul 2025
·
Stayed 1 night
IIt was disturbing to find two dying cockroches on the floor of the room
IIt was disturbing to find two dying cockroches on the floor of the room
2
maria
25 Aug 2025
·
Stayed 13 nights
Lack of coffee creamer. They had flavored...yuck! Dirty rooms. I dropped water when I first walked in, when I dried it up, the towel was grey! Dead roaches in the room. Front desk staff except the Hispanic girl in the morning we're all extremely rude. It rained one right and water poured into our room from the air unit. (We were on a higher floor) Buyer beware. It's cheap for a reason.
Lack of coffee creamer. They had flavored...yuck! Dirty rooms. I dropped water when I first walked in, when I dried it up, the towel was grey! Dead roaches in the room. Front desk staff except the Hispanic girl in the morning we're all extremely rude. It rained one right and water poured into our room from the air unit. (We were on a higher floor) Buyer beware. It's cheap for a reason.
2
Janice
17 Nov 2025
·
Stayed 14 nights
My stay at this property was extremely disappointing from start to finish. The room was nothing like the photos advertised on Hotels.com. When I arrived, the space was dirty, outdated, and poorly maintained. The microwave was broken and so was the chair, the bathroom had visible grime. The noise level was unbearable — loud guests, slamming doors, and hallway noise kept me up most of the day becauseI work over nights. The pnly staff person the was pleasant and welcoming was Rena. The other two people were rude and very unwelcoming. Their attitude felt unprofessional and dismissive. For the price I paid, I expected at least basic comfort and cleanliness, but this stay failed in every way. I honestly only stayed due to the fact that we were wait for our apartment to be ready so we were short on cash. And i know it would take forever to get a refund to go somewhere else. I will not be returning to this hotel, and I strongly recommend choosing another property if you want a clean, safe, and restful stay.
My stay at this property was extremely disappointing from start to finish. The room was nothing like the photos advertised on Hotels.com. When I arrived, the space was dirty, outdated, and poorly maintained. The microwave was broken and so was the chair, the bathroom had visible grime. The noise level was unbearable — loud guests, slamming doors, and hallway noise kept me up most of the day becauseI work over nights. The pnly staff person the was pleasant and welcoming was Rena. The other two people were rude and very unwelcoming. Their attitude felt unprofessional and dismissive. For the price I paid, I expected at least basic comfort and cleanliness, but this stay failed in every way. I honestly only stayed due to the fact that we were wait for our apartment to be ready so we were short on cash. And i know it would take forever to get a refund to go somewhere else. I will not be returning to this hotel, and I strongly recommend choosing another property if you want a clean, safe, and restful stay.
4
Michael
23 Sept 2024
·
Stayed 2 nights
We checked in and went to room. The door was already open. We were told that repair workers must have left it opened. We go to unloading and found a couple of the lamps not working. The following day we go back up to the room and our key don’t work. Asked worker to try his key and it still won’t open. Went back down and had two more keys made and both keys won’t open the door. We ask the cleaning lady to try her master key and it still won’t open. We go back down and the desk clerk says she will try her key and still won’t open. At this time it has been almost an hour trying to get into our room. They finally get us a new room but all our belongings are still in the original room. About thirty minutes later they finally get the door opened. We get our belongings moved to the new room. This was the dirtiest hotel I’ve ever stayed at.
We checked in and went to room. The door was already open. We were told that repair workers must have left it opened. We go to unloading and found a couple of the lamps not working. The following day we go back up to the room and our key don’t work. Asked worker to try his key and it still won’t open. Went back down and had two more keys made and both keys won’t open the door. We ask the cleaning lady to try her master key and it still won’t open. We go back down and the desk clerk says she will try her key and still won’t open. At this time it has been almost an hour trying to get into our room. They finally get us a new room but all our belongings are still in the original room. About thirty minutes later they finally get the door opened. We get our belongings moved to the new room. This was the dirtiest hotel I’ve ever stayed at.
2
Christopher
26 Feb 2024
·
Stayed 1 night
We were given a room that was occupied. We opened the door to find a naked man in it. The front desk gave us a new room. That room had a package in it to replace the sink. I had to kill a roach on the table. The floor felt dirty. It was a really gross experience.
We were given a room that was occupied. We opened the door to find a naked man in it. The front desk gave us a new room. That room had a package in it to replace the sink. I had to kill a roach on the table. The floor felt dirty. It was a really gross experience.
2
Tyree
28 Jul 2025
·
Stayed 1 night
Big roaches in the room and bathroom Carpet smelled bad asf Bathroom looks very old and out dated Guy at the front desk was rude as hell Only one light worked Tv don’t work Just bad man
Big roaches in the room and bathroom Carpet smelled bad asf Bathroom looks very old and out dated Guy at the front desk was rude as hell Only one light worked Tv don’t work Just bad man
2
TIMOTHY
8 Mar 2025
·
Stayed 2 nights
There was dog hair on the hallway floor when we arrived and it was still there on Monday when we checked out. I mentioned it to the desk attendant and she asked me if I was aware that they allowed pets. I replied yes but that is no reason for nasty hallway. Not to mention the musty smell of the room
There was dog hair on the hallway floor when we arrived and it was still there on Monday when we checked out. I mentioned it to the desk attendant and she asked me if I was aware that they allowed pets. I replied yes but that is no reason for nasty hallway. Not to mention the musty smell of the room
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AI-generated summary based on recent guest reviews
Rooms
Rooms are dated and inconsistent, with frequent maintenance issues (nonworking TVs/appliances, weak or no hot water, malfunctioning AC), smoke odors, and noise from other guests. Some reviewers liked the spacious layouts and occasionally comfortable beds.
Related guest reviews
10
Greg
10 Nov 2025
·
Stayed 1 night
Clean room but aged. Beds were comfortable. Walk by breakfast was not kept up. Nothing there but one muffin and a few granola bars. No coffee and no coffee pot in room
Clean room but aged. Beds were comfortable. Walk by breakfast was not kept up. Nothing there but one muffin and a few granola bars. No coffee and no coffee pot in room
8
Ericka
5 Jun 2025
·
Stayed 2 nights
My first night was not quite what I expected. The pots and pans and dishes were not available in the room. The room I had smelled like smoke. I didn't get enough towels in my room. The next night, Brandon offered me another room which did not smell like smoke and he offered to pay for my laundry which was a nice gesture . He was a awesome front desk attendant.
My first night was not quite what I expected. The pots and pans and dishes were not available in the room. The room I had smelled like smoke. I didn't get enough towels in my room. The next night, Brandon offered me another room which did not smell like smoke and he offered to pay for my laundry which was a nice gesture . He was a awesome front desk attendant.
2
Mason
20 Feb 2024
·
Stayed 2 nights
Our room had no hot water. When we went down to try and get our room changed the guy working the desk had to call his manager who then told us that they had no other rooms available. Eventually found out there were other rooms available but they had two beds instead of one and they wanted to upcharge us $40 a night to move to one of those rooms! We didn’t have hot water and they wanted to upcharge us to get hot water! We left and went to a different hotel. Hopefully they refund us. The entire interaction with the staff was not helpful and completely non-sympathetic. Stay somewhere else.
Our room had no hot water. When we went down to try and get our room changed the guy working the desk had to call his manager who then told us that they had no other rooms available. Eventually found out there were other rooms available but they had two beds instead of one and they wanted to upcharge us $40 a night to move to one of those rooms! We didn’t have hot water and they wanted to upcharge us to get hot water! We left and went to a different hotel. Hopefully they refund us. The entire interaction with the staff was not helpful and completely non-sympathetic. Stay somewhere else.
10
Randall E.
16 Jun 2025
·
Stayed 1 night
Very nice Hotel, I was surprised at the size of the room for the price I paid. Room was very spacious liked the fact it had a kitchenette, stove top, sink, microwave and Refrigerator. Room was clean, had a nice clean smell. Front Desk Staff very friendly very helpful. Brandi very knowledgeable of area Restaraunts.
Very nice Hotel, I was surprised at the size of the room for the price I paid. Room was very spacious liked the fact it had a kitchenette, stove top, sink, microwave and Refrigerator. Room was clean, had a nice clean smell. Front Desk Staff very friendly very helpful. Brandi very knowledgeable of area Restaraunts.
2
Lameka
11 Jul 2024
·
Stayed 1 night
None working air conditioning unit and bad smell in every room
None working air conditioning unit and bad smell in every room
4
David
30 Sept 2024
·
Stayed 3 nights
Low talker check in clerk, tiny roaches in the room and guests next door up all night shouting and slamming doors! Not the best hotel stay I’ve ever had by far…..
Low talker check in clerk, tiny roaches in the room and guests next door up all night shouting and slamming doors! Not the best hotel stay I’ve ever had by far…..
8
Patricia
18 Mar 2023
·
Stayed 2 nights
Check in was fine. Room okay. A little noisy noise from the frig.
Check in was fine. Room okay. A little noisy noise from the frig.
2
Janice
17 Nov 2025
·
Stayed 14 nights
My stay at this property was extremely disappointing from start to finish. The room was nothing like the photos advertised on Hotels.com. When I arrived, the space was dirty, outdated, and poorly maintained. The microwave was broken and so was the chair, the bathroom had visible grime. The noise level was unbearable — loud guests, slamming doors, and hallway noise kept me up most of the day becauseI work over nights. The pnly staff person the was pleasant and welcoming was Rena. The other two people were rude and very unwelcoming. Their attitude felt unprofessional and dismissive. For the price I paid, I expected at least basic comfort and cleanliness, but this stay failed in every way. I honestly only stayed due to the fact that we were wait for our apartment to be ready so we were short on cash. And i know it would take forever to get a refund to go somewhere else. I will not be returning to this hotel, and I strongly recommend choosing another property if you want a clean, safe, and restful stay.
My stay at this property was extremely disappointing from start to finish. The room was nothing like the photos advertised on Hotels.com. When I arrived, the space was dirty, outdated, and poorly maintained. The microwave was broken and so was the chair, the bathroom had visible grime. The noise level was unbearable — loud guests, slamming doors, and hallway noise kept me up most of the day becauseI work over nights. The pnly staff person the was pleasant and welcoming was Rena. The other two people were rude and very unwelcoming. Their attitude felt unprofessional and dismissive. For the price I paid, I expected at least basic comfort and cleanliness, but this stay failed in every way. I honestly only stayed due to the fact that we were wait for our apartment to be ready so we were short on cash. And i know it would take forever to get a refund to go somewhere else. I will not be returning to this hotel, and I strongly recommend choosing another property if you want a clean, safe, and restful stay.
2
Tyree
28 Jul 2025
·
Stayed 1 night
Big roaches in the room and bathroom Carpet smelled bad asf Bathroom looks very old and out dated Guy at the front desk was rude as hell Only one light worked Tv don’t work Just bad man
Big roaches in the room and bathroom Carpet smelled bad asf Bathroom looks very old and out dated Guy at the front desk was rude as hell Only one light worked Tv don’t work Just bad man
2
Sawyer
19 Mar 2025
·
Stayed 1 night
Arrived at property, took 3 attempts to receive a clean room, desk clerk was rude. Got to room, toilet wouldn’t flush completely. Got up to take a shower the next morning to NO hot water! Worst motel experience EVER!
Arrived at property, took 3 attempts to receive a clean room, desk clerk was rude. Got to room, toilet wouldn’t flush completely. Got up to take a shower the next morning to NO hot water! Worst motel experience EVER!
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AI-generated summary based on recent guest reviews
Service
Service feedback is mixed: several guests praise friendly, helpful front-desk staff by name, while others report rude or absent agents, slow responses, and difficulty with check-in, room changes, and deposits/refunds.
Related guest reviews
8
Ericka
5 Jun 2025
·
Stayed 2 nights
My first night was not quite what I expected. The pots and pans and dishes were not available in the room. The room I had smelled like smoke. I didn't get enough towels in my room. The next night, Brandon offered me another room which did not smell like smoke and he offered to pay for my laundry which was a nice gesture . He was a awesome front desk attendant.
My first night was not quite what I expected. The pots and pans and dishes were not available in the room. The room I had smelled like smoke. I didn't get enough towels in my room. The next night, Brandon offered me another room which did not smell like smoke and he offered to pay for my laundry which was a nice gesture . He was a awesome front desk attendant.
2
Mason
20 Feb 2024
·
Stayed 2 nights
Our room had no hot water. When we went down to try and get our room changed the guy working the desk had to call his manager who then told us that they had no other rooms available. Eventually found out there were other rooms available but they had two beds instead of one and they wanted to upcharge us $40 a night to move to one of those rooms! We didn’t have hot water and they wanted to upcharge us to get hot water! We left and went to a different hotel. Hopefully they refund us. The entire interaction with the staff was not helpful and completely non-sympathetic. Stay somewhere else.
Our room had no hot water. When we went down to try and get our room changed the guy working the desk had to call his manager who then told us that they had no other rooms available. Eventually found out there were other rooms available but they had two beds instead of one and they wanted to upcharge us $40 a night to move to one of those rooms! We didn’t have hot water and they wanted to upcharge us to get hot water! We left and went to a different hotel. Hopefully they refund us. The entire interaction with the staff was not helpful and completely non-sympathetic. Stay somewhere else.
10
Randall E.
16 Jun 2025
·
Stayed 1 night
Very nice Hotel, I was surprised at the size of the room for the price I paid. Room was very spacious liked the fact it had a kitchenette, stove top, sink, microwave and Refrigerator. Room was clean, had a nice clean smell. Front Desk Staff very friendly very helpful. Brandi very knowledgeable of area Restaraunts.
Very nice Hotel, I was surprised at the size of the room for the price I paid. Room was very spacious liked the fact it had a kitchenette, stove top, sink, microwave and Refrigerator. Room was clean, had a nice clean smell. Front Desk Staff very friendly very helpful. Brandi very knowledgeable of area Restaraunts.
2
Donja
21 Apr 2025
·
Stayed 2 nights
Staff was very rude And unprofessional… I just left I didn’t even stay
Staff was very rude And unprofessional… I just left I didn’t even stay
8
Tomi
24 Mar 2024
·
Stayed 2 nights
Marlon and Brandon at the front desk were my favorite part of my stay. The facility was fine considering what I paid but those two young men were exceedingly kind and helpful to me.
Marlon and Brandon at the front desk were my favorite part of my stay. The facility was fine considering what I paid but those two young men were exceedingly kind and helpful to me.
2
Shannon
21 May 2024
·
Stayed 1 night
DO NOT STAY HERE. Filthy facility, worn out. Homeless people in the foyer at midnight. No breakfast (her truck still had not delivered by 8:45 a.m.) When we arrived to get the key (already checked in) they insisted upon a $100 deposit for one night's stay in a $80 room, not listed on the site. I gave it to them and the next morning, since the hotel was in such bad shape, I asked for her to check the room upon departure. She said she had already refunded the deposit. She did not.
DO NOT STAY HERE. Filthy facility, worn out. Homeless people in the foyer at midnight. No breakfast (her truck still had not delivered by 8:45 a.m.) When we arrived to get the key (already checked in) they insisted upon a $100 deposit for one night's stay in a $80 room, not listed on the site. I gave it to them and the next morning, since the hotel was in such bad shape, I asked for her to check the room upon departure. She said she had already refunded the deposit. She did not.
2
Janice
17 Nov 2025
·
Stayed 14 nights
My stay at this property was extremely disappointing from start to finish. The room was nothing like the photos advertised on Hotels.com. When I arrived, the space was dirty, outdated, and poorly maintained. The microwave was broken and so was the chair, the bathroom had visible grime. The noise level was unbearable — loud guests, slamming doors, and hallway noise kept me up most of the day becauseI work over nights. The pnly staff person the was pleasant and welcoming was Rena. The other two people were rude and very unwelcoming. Their attitude felt unprofessional and dismissive. For the price I paid, I expected at least basic comfort and cleanliness, but this stay failed in every way. I honestly only stayed due to the fact that we were wait for our apartment to be ready so we were short on cash. And i know it would take forever to get a refund to go somewhere else. I will not be returning to this hotel, and I strongly recommend choosing another property if you want a clean, safe, and restful stay.
My stay at this property was extremely disappointing from start to finish. The room was nothing like the photos advertised on Hotels.com. When I arrived, the space was dirty, outdated, and poorly maintained. The microwave was broken and so was the chair, the bathroom had visible grime. The noise level was unbearable — loud guests, slamming doors, and hallway noise kept me up most of the day becauseI work over nights. The pnly staff person the was pleasant and welcoming was Rena. The other two people were rude and very unwelcoming. Their attitude felt unprofessional and dismissive. For the price I paid, I expected at least basic comfort and cleanliness, but this stay failed in every way. I honestly only stayed due to the fact that we were wait for our apartment to be ready so we were short on cash. And i know it would take forever to get a refund to go somewhere else. I will not be returning to this hotel, and I strongly recommend choosing another property if you want a clean, safe, and restful stay.
6
Ron
29 Oct 2024
·
Stayed 1 night
Our flight was arriving before check-in so I called and asked about an early check in and was told that when we arrived, they would check and see if something was ready. When we arrived, the man at the counter would not check but simply said check in was at 3:00! We came back at 2:46 and he gave the same response!! 14 minutes before the time he could not have cared less.
Our flight was arriving before check-in so I called and asked about an early check in and was told that when we arrived, they would check and see if something was ready. When we arrived, the man at the counter would not check but simply said check in was at 3:00! We came back at 2:46 and he gave the same response!! 14 minutes before the time he could not have cared less.
2
Sawyer
19 Mar 2025
·
Stayed 1 night
Arrived at property, took 3 attempts to receive a clean room, desk clerk was rude. Got to room, toilet wouldn’t flush completely. Got up to take a shower the next morning to NO hot water! Worst motel experience EVER!
Arrived at property, took 3 attempts to receive a clean room, desk clerk was rude. Got to room, toilet wouldn’t flush completely. Got up to take a shower the next morning to NO hot water! Worst motel experience EVER!
8
Rosalyn
1 Apr 2025
·
Stayed 1 night
There was no staff at the front desk to check me in nor out. I had to yell in the lobby for someone to come out to check me in after waiting at the front desk for over 10 mins because the courtesy phone was inoperable. Another guest told me that this was their norm. Other than that I had a good stay. I may stay there again but they need to hire better staffing that will not leave their posts unattended and better serve the guests. Very unprofessional.
There was no staff at the front desk to check me in nor out. I had to yell in the lobby for someone to come out to check me in after waiting at the front desk for over 10 mins because the courtesy phone was inoperable. Another guest told me that this was their norm. Other than that I had a good stay. I may stay there again but they need to hire better staffing that will not leave their posts unattended and better serve the guests. Very unprofessional.
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AI-generated summary based on recent guest reviews
Location
Location is generally convenient to food and areas outside New Orleans, with some noting a quiet setting. A few reviews raise safety concerns around the property and parking area.
Related guest reviews
10
Carl
8 Feb 2024
·
Stayed 1 night
close to where i was going
close to where i was going
6
Alyssa
27 Apr 2025
·
Stayed 1 night
Very dark enterance...not really handicap accessible.
Very dark enterance...not really handicap accessible.
2
Sarah
27 Apr 2025
·
Stayed 1 night
Already booked an alternate hotel. Completely unsafe. The entire hotel smells like pet urine. You can hear everything through halls. Not safe enough to stay night.
Already booked an alternate hotel. Completely unsafe. The entire hotel smells like pet urine. You can hear everything through halls. Not safe enough to stay night.
8
Tamatha
21 Feb 2024
·
Stayed 5 nights
The location was very close to food, dining, and entertainment. Located in a quiet area. The hotel was dirty. The lobby area, elevator, hallway to the room and the room was dirty. The floors don’t get mopped and rooms don’t get cleaned. I went to the nearest dollar tree and purchased bleach and fabuloso, and then clean the kitchen countertops, bathroom vanity, toilet, tub (dirt ring) and the leather chair. I also asked for a vacuum cleaner because the floor was dirty and had long stringy black hair on the bathroom floor and carpeted area. If the hotel and the room was clean I would have given this location five stars.
The location was very close to food, dining, and entertainment. Located in a quiet area. The hotel was dirty. The lobby area, elevator, hallway to the room and the room was dirty. The floors don’t get mopped and rooms don’t get cleaned. I went to the nearest dollar tree and purchased bleach and fabuloso, and then clean the kitchen countertops, bathroom vanity, toilet, tub (dirt ring) and the leather chair. I also asked for a vacuum cleaner because the floor was dirty and had long stringy black hair on the bathroom floor and carpeted area. If the hotel and the room was clean I would have given this location five stars.
2
Shannon
21 May 2024
·
Stayed 1 night
DO NOT STAY HERE. Filthy facility, worn out. Homeless people in the foyer at midnight. No breakfast (her truck still had not delivered by 8:45 a.m.) When we arrived to get the key (already checked in) they insisted upon a $100 deposit for one night's stay in a $80 room, not listed on the site. I gave it to them and the next morning, since the hotel was in such bad shape, I asked for her to check the room upon departure. She said she had already refunded the deposit. She did not.
DO NOT STAY HERE. Filthy facility, worn out. Homeless people in the foyer at midnight. No breakfast (her truck still had not delivered by 8:45 a.m.) When we arrived to get the key (already checked in) they insisted upon a $100 deposit for one night's stay in a $80 room, not listed on the site. I gave it to them and the next morning, since the hotel was in such bad shape, I asked for her to check the room upon departure. She said she had already refunded the deposit. She did not.
10
Fawn
19 Mar 2025
·
Stayed 2 nights
It severs perfectly for what we were there for. I knew that I wouldn’t be in our room very much just needed a place to sleep and shower and was fairly decent, and so therefore it was perfect. I would stay again if used for this purpose again. Front desk was very helpful. And great location to plenty of things to do and food.
It severs perfectly for what we were there for. I knew that I wouldn’t be in our room very much just needed a place to sleep and shower and was fairly decent, and so therefore it was perfect. I would stay again if used for this purpose again. Front desk was very helpful. And great location to plenty of things to do and food.
2
Suzanne
31 Jul 2023
·
Stayed 2 nights
Soooo Dirty! Felt unsafe. Grass sooo high, trouble walking my dog. Key constantly had to be replaced...would not open the room. Definitely, wouldn't stay there again. Don't recommend it to anyone.
Soooo Dirty! Felt unsafe. Grass sooo high, trouble walking my dog. Key constantly had to be replaced...would not open the room. Definitely, wouldn't stay there again. Don't recommend it to anyone.
6
Anthony
16 Feb 2025
·
Stayed 3 nights
Location was good 20mins outside the city… Hotel could have been cleaner.
Location was good 20mins outside the city… Hotel could have been cleaner.
10
Jayraj
25 May 2025
·
Stayed 1 night
Vehicle safety and surroundings. Need some protection promise to vehicle.
Vehicle safety and surroundings. Need some protection promise to vehicle.
8
Benjamin
10 Jul 2024
·
Stayed 1 night
Parking lot was under construction, limited parking
Parking lot was under construction, limited parking
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AI-generated summary based on recent guest reviews
Dining
Despite being advertised, breakfast is very limited—often just coffee, oatmeal, or a muffin—and several guests found items missing or unavailable. Many suggest not relying on it as a meaningful meal.
Related guest reviews
4
Patsy
17 Jul 2023
·
Stayed 1 night
The property was clean for the most part but needs to be updated. The tub in our room looked like from the 60’s. It wasn’t even white. The beds are very hard and uncomfortable . Staff is limited. Packs of oatmeal offered for breakfast and coffee so they shouldn’t mention breakfast. That’s no type of breakfast
The property was clean for the most part but needs to be updated. The tub in our room looked like from the 60’s. It wasn’t even white. The beds are very hard and uncomfortable . Staff is limited. Packs of oatmeal offered for breakfast and coffee so they shouldn’t mention breakfast. That’s no type of breakfast
10
Greg
10 Nov 2025
·
Stayed 1 night
Clean room but aged. Beds were comfortable. Walk by breakfast was not kept up. Nothing there but one muffin and a few granola bars. No coffee and no coffee pot in room
Clean room but aged. Beds were comfortable. Walk by breakfast was not kept up. Nothing there but one muffin and a few granola bars. No coffee and no coffee pot in room
10
Kenji
11 May 2025
·
Stayed 2 nights
The breakfast wasn't good
The breakfast wasn't good
8
Lucy
18 Mar 2025
·
Stayed 7 nights
Room was clean. Facility too. 3 mornings out of our 6 day stay they were out of coffee at 8:am. Also no breakfast bars or muffins. Breakfast was advertised til 9:30. Staff were very friendly. No quarters available for laundry on sunday afternoon. We would visit here again because of location and staff. Some maintenance needed
Room was clean. Facility too. 3 mornings out of our 6 day stay they were out of coffee at 8:am. Also no breakfast bars or muffins. Breakfast was advertised til 9:30. Staff were very friendly. No quarters available for laundry on sunday afternoon. We would visit here again because of location and staff. Some maintenance needed
4
Daniel
4 Jan 2024
·
Stayed 1 night
Rooms were quite dirty. Cockroaches in the kitchen and bathroom. Their version of breakfast was granola bars and plain instant oatmeal.
Rooms were quite dirty. Cockroaches in the kitchen and bathroom. Their version of breakfast was granola bars and plain instant oatmeal.
4
Camille
30 Oct 2024
·
Stayed 1 night
The staff was very friendly and luckily the other hotel guests were not noisy, but it was the dirtiest hotel I've ever stayed in. There was hair in the tub and on the counter when I arrived. No drain cover on the bathroom drain so you could see all the hair caught in the drain. Stains and damaged areas all over the carpet and bathroom counter. Lots of the furniture in the room was severely damaged. There was lots of mold growing around the vent at the elevator lobby that had been painted over. It's clear the entire place has not been kept up for years. I wasn't expecting much for what I paid, but I was definitely not expecting it to be that dirty. Also, it says breakfast is included, but they don't offer any breakfast. There is only a small coffee bar.
The staff was very friendly and luckily the other hotel guests were not noisy, but it was the dirtiest hotel I've ever stayed in. There was hair in the tub and on the counter when I arrived. No drain cover on the bathroom drain so you could see all the hair caught in the drain. Stains and damaged areas all over the carpet and bathroom counter. Lots of the furniture in the room was severely damaged. There was lots of mold growing around the vent at the elevator lobby that had been painted over. It's clear the entire place has not been kept up for years. I wasn't expecting much for what I paid, but I was definitely not expecting it to be that dirty. Also, it says breakfast is included, but they don't offer any breakfast. There is only a small coffee bar.
2
David
16 May 2023
·
Stayed 1 night
They said, breakfast included. It was a car with coffee in a cup of oatmeal. Other hotels have more extensive breakfast. No ice machines either. Only one light worked in the room bulbs were missing.
They said, breakfast included. It was a car with coffee in a cup of oatmeal. Other hotels have more extensive breakfast. No ice machines either. Only one light worked in the room bulbs were missing.
6
Carolyn
9 May 2025
·
Stayed 2 nights
It was not exactly as advertised. There really was not a breakfast included. No good, only beverages…coffee and hot chocolate. When we asked about a grab and go bag, we were given a small wrapped chocolate muffin. There was not an ice machine and the ice trays in the refrigerator-freezer leaked. The bathroom looked like it was not clean and the toilet did not flush well.
It was not exactly as advertised. There really was not a breakfast included. No good, only beverages…coffee and hot chocolate. When we asked about a grab and go bag, we were given a small wrapped chocolate muffin. There was not an ice machine and the ice trays in the refrigerator-freezer leaked. The bathroom looked like it was not clean and the toilet did not flush well.
4
Gina
6 Apr 2024
·
Stayed 1 night
The price of this low budget hotel is Awful!!!! And going thru 3rd party really makes hotel over budget!!!!!!The so breakfast look like I was at a race trac picking up a snack on the go! Hotel good location horrible hotel!!
The price of this low budget hotel is Awful!!!! And going thru 3rd party really makes hotel over budget!!!!!!The so breakfast look like I was at a race trac picking up a snack on the go! Hotel good location horrible hotel!!
6
Linda
10 Mar 2024
·
Stayed 1 night
I had to pay $100 deposit after I already paid the reservation before I arrived. I wasn’t expecting this. The breakfast is false advertising. It’s a rack in a very small lobby with 3 types of coffee, a few muffins & breakfast bars. Will not be staying here again.
I had to pay $100 deposit after I already paid the reservation before I arrived. I wasn’t expecting this. The breakfast is false advertising. It’s a rack in a very small lobby with 3 types of coffee, a few muffins & breakfast bars. Will not be staying here again.
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AI-generated summary based on recent guest reviews
6
Dennis
3 weeks ago
·
Stayed 3 nights
Pleasant stay, easy access to main highway
Pleasant stay, easy access to main highway
2
Teresa
3 weeks ago
·
Stayed 3 nights
Overall - inside the building smell so bad on all floors - elevators - but our room was okay but not the water - the water wouldn’t get very hot - very little water coming out. It was frustrating and we did leave early husband got sick from the smells.
Overall - inside the building smell so bad on all floors - elevators - but our room was okay but not the water - the water wouldn’t get very hot - very little water coming out. It was frustrating and we did leave early husband got sick from the smells.
4
Kelis
25 Sept 2026
·
Stayed 1 night
ac had mold but room was switched
ac had mold but room was switched
10
Marie
10 Sept 2026
·
Stayed 1 night
Safe neighborhood. Decent looking room. Friendly night staff at front desk. Some things are old and rundown, but for the price you can’t beat it.
Safe neighborhood. Decent looking room. Friendly night staff at front desk. Some things are old and rundown, but for the price you can’t beat it.
4
Richie
24 Aug 2026
·
Stayed 1 night
The
The
FAQs about Extended Stay America Suites - New Orleans - Metairie
Is parking available at the property?
Yes, free self-parking is available on-site.
What type of breakfast is offered and during what hours?
A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
Where is the property located in relation to key landmarks?
The hotel is located within a 10-minute drive of Caesars Superdome and Canal Street, 7.9 miles from Bourbon Street, and 8.2 miles from Caesars New Orleans Casino. It is also close to the Metairie Business District, just 0.1 miles away.
Are children allowed to stay at the property?
Yes, children are allowed to stay. The minimum age for children to stay for free is not specified.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.
Does the property allow pets?
Guests can arrange to bring pets by contacting the property directly. Specific fees and the maximum number of pets allowed are not detailed.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-31: 126.05445166358948USD
- 2026-11-01: 72.33840376358032USD
- 2026-11-02: 83.03938964271545USD
- 2026-11-03: 91.15300324172973USD
- 2026-11-04: 91.77548155479431USD
- 2026-11-05: 100.5552104347229USD
- 2026-11-06: 136.47037458572387USD
- 2026-11-07: 112.78542125473022USD
- 2026-11-08: 99.78886769485473USD
- 2026-11-09: 87.75444647369385USD
- 2026-11-10: 87.76159825401307USD
- 2026-11-11: 88.87060269775391USD
- 2026-11-12: 96.34744296760559USD
- 2026-11-13: 108.689587266922USD
- 2026-11-14: 116.61839954605102USD
- 2026-11-15: 96.50485049095154USD
- 2026-11-16: 87.44678320732116USD
- 2026-11-17: 85.88702007904052USD
- 2026-11-18: 88.22666904373169USD
- 2026-11-19: 91.51074605941773USD
- 2026-11-20: 121.02457978591919USD
- 2026-11-21: 125.37909118995667USD
- 2026-11-22: 93.07050918769836USD
- 2026-11-23: 86.08956840934754USD
- 2026-11-24: 85.0999910068512USD
- 2026-11-25: 86.04442760238648USD
- 2026-11-26: 95.99999632110595USD
- 2026-11-27: 111.19506867179871USD
- 2026-11-28: 113.21861236419677USD
- 2026-11-29: 88.53432376556397USD
- 2026-11-30: 85.25739853019715USD
- 2026-12-01: 81.75788801727295USD
- 2026-12-02: 84.75839737052918USD
- 2026-12-03: 87.05817750968933USD
- 2026-12-04: 102.12857647132874USD
- 2026-12-05: 107.98919983444213USD
- 2026-12-06: 90.98999904441834USD
- 2026-12-07: 83.7216028377533USD
- 2026-12-08: 90.15132677001954USD
- 2026-12-09: 92.1888066078186USD
- 2026-12-10: 103.99599432144166USD
- 2026-12-11: 109.46296216354371USD
- 2026-12-12: 112.14999796295166USD
- 2026-12-13: 91.19593955726623USD
- 2026-12-14: 91.34000050849914USD
- 2026-12-15: 90.39600822906495USD
- 2026-12-16: 91.61640784606934USD
- 2026-12-17: 90.88112451057434USD
- 2026-12-18: 102.07080683364867USD
- 2026-12-19: 99.67555USD
- 2026-12-20: 86.57280489196778USD
- 2026-12-21: 84.5964014289856USD
- 2026-12-22: 86.38919980773926USD
- 2026-12-23: 86.25960476341247USD
- 2026-12-24: 90.21240314483643USD
- 2026-12-25: 99.3168074710846USD
- 2026-12-26: 100.9999964855194USD
- 2026-12-27: 86.96000074043273USD
- 2026-12-28: 81.92880445899964USD
- 2026-12-29: 89.82360092277527USD
- 2026-12-30: 93.27960263595581USD
- 2026-12-31: 102.99999996910095USD
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Housekeeping fee: USD 10 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Non-smoking rooms
Family room
Vending machines
Self laundry
Free parking
General
Non-smoking rooms
Vending machines
Family room
Services
Self laundry
24-Hour Front Desk
Parking
Parking
Free parking
Parking Onsite
Internet
Free wi-fi