Is parking available at the property?

Free self parking is available onsite, and it is uncovered valet parking with a fee of AUD 20.00 per day. No reservation is required for parking.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee of approximately AUD 34.95 to 44.95 per person.

What are the standard check-in and check-out times?

Check-in is at 2:00 PM and check-out is at 10:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features should be confirmed with the property prior to arrival.

What is the location of the property in relation to key landmarks?

The hotel is located on the waterfront, just a 4-minute walk from Townsville Entertainment & Convention Centre and 7 minutes by foot from Magnetic Island Ferry Terminal. It is approximately 0.6 mi from Cultural Centre Townsville and 0.7 mi from ReefHQ.

Does the property have a swimming pool?

Yes, the property features an outdoor heated pool, which is accessible from 6:00 AM to 7:00 PM. There are also rooftop and infinity pools available for guests.

Are children allowed at the property?

Children are allowed at the property, and kids can stay for free up to a certain age, which is not specified.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for an additional fee of AUD 80.00 per day, and advance request or confirmation is required for availability.

Ardo | Book like an insider

What guests think

At Ardo, travellers praise the waterfront setting with sweeping Magnetic Island views, a striking rooftop infinity pool, modern rooms, and consistently friendly service, creating a stylish base for relaxing stays and stopovers near the ferry.

Many reviews highlight spotless cleanliness and comfortable beds, plus popular on-site restaurants like Terasu. Common drawbacks include no on-site breakfast or cafe and limited in-room coffee, with several guests walking to The Ville next door. The rooftop bar can be crowded or pricey, parking is sometimes unmonitored or limited during events, and occasional noise, tech issues, or time-limited Wi‑Fi are noted. Expect contemporary waterfront luxury with superb views, best for those prioritising poolside ambience and dinner dining.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

The rooftop infinity pool and bar are standout features with panoramic views, and guests can use facilities at sister property The Ville next door. Some report bar crowds, time limits or pricey drinks, and parking can be limited or unmonitored during events.

Related guest reviews

8

Andrea

Oct 25, 2024

·

Stayed 2 nights

Location on waterfront is good. Good views. Check in requires a bond of $100 for every night you stay. Rooftop bar was far too busy and crowded. 25 minutes wait to get a glass of wine. Parking is not monitored or charged so anyone can use it - including people just going for drinks. No breakfast on site besides exorbitantly expensive room service. Food choices poor. Pool closes very early. All gym / facilities are not on site, theyre at the casino next door. Room was mostly good. Bed mildy comfortable. Strange room style with sliding windows bedroom to bathroom. Automatic lights. Which wake you up if you get up in the night. Balcony was dusty. Definitely not a 5 star hotel, and we have travelled a lot. Good ipad idea to get room serviced, however the staff dont read what you ordered properly. Pilllow choices were not as described. Yes its a 4 star, definitely not 5.

10

Anthony

Jul 14, 2025

·

Stayed 3 nights

Fantastic place to stay in Townsville. Free onsite parking and right next door to The Ville for extra dining options though the restaurants onsite are excellent. Rooms are spacious and very well appointed. Recommend spending that little more for an Ocean room so you can see the sunsets each night. Rooftop bar was a perfect spot to kick off the night before going out or for a more casual meal. Cannot recommend enough.

8

Daniel

Jul 7, 2025

·

Stayed 1 night

The building is new and looks good. The facilities are a bit lacking as they rely on services from the Casino, which is a short walk. The room service food was very limited and dreadfully overpriced. The place didn’t give us the 5 star luxury feel you would get elsewhere. Staff were accommodating but also very short-staffed. Had to wait 15 minutes for a drink at the rooftop bar and was told could only sit for an hour.

10

jerushka

Mar 15, 2025

·

Stayed 3 nights

the view amazing rooftop pool amazing

10

Nicole

Jun 8, 2025

·

Stayed 3 nights

Great hotel, wonderful views, rooftop pool up there with the best

8

Stephen

Mar 18, 2025

·

Stayed 2 nights

Very nice new building in the last year or so. Clean with a comfortable bed. Nice to be able to use the pools in the 2 properties side by side. 10 minute walk to the Magnetic Island passenger ferry. Very comfortable for our 2 night stay.

8

Tina

Apr 22, 2025

·

Stayed 4 nights

Beautiful room and close proximity to Casino and the Strand. However they do not have designated parking for guests. When there is an event on at the Casino we had to park in the staff parking as people attending event/casino parked in property car park. Given the crime in Townsville I found this to be poor plus poor attend of the staff in regard to parking security.

8

Michael

Sep 5, 2025

·

Stayed 1 night

Awesome place great views. Ridiculously expensive drinks at the roof top bar.

10

John

Oct 16, 2024

·

Stayed 1 night

Rooftop bar and pool was great

10

Emma

Nov 21, 2025

·

Stayed 1 night

The view from our room was fantastic and the pool was amazing. Cocktails in an infinity pool with a view, what’s not to like!

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Cleanliness

Reviews frequently describe rooms and common areas as spotless and well maintained. A few isolated comments note a dusty balcony or a missed floor clean.

Related guest reviews

10

Susan

Apr 20, 2025

·

Stayed 3 nights

Fantastic play to stay with stunnning views overlooking Magnetic Island. Very quiet, the property is immaculate. Staff are all friendly and helpful. Will stay again.

8

Michaela

Jun 6, 2025

·

Stayed 2 nights

Very modern facilities. Room spotless plus lots of space. Good powerful shower. Bed very comfortable, no light streaming in from corridor, great nights sleep. Beautiful rooftop bar with stunning views.

10

David

May 12, 2025

·

Stayed 2 nights

Great stay at Ardo, spotlessly clean, comfortable, great staff and fabulous food. Only negatives are that the hotel doesn’t offer breakfast, you have to go to the Ville next door. Also, I would expect a hotel of this standard to have a coffee machine in the room.

6

Darcie

Sep 26, 2024

·

Stayed 1 night

The bathroom is beautiful and the shower was amazing. Floor was not clean in the main area unfortunately and we had to wipe our feet before getting into bed

8

Andrea

Oct 25, 2024

·

Stayed 2 nights

Location on waterfront is good. Good views. Check in requires a bond of $100 for every night you stay. Rooftop bar was far too busy and crowded. 25 minutes wait to get a glass of wine. Parking is not monitored or charged so anyone can use it - including people just going for drinks. No breakfast on site besides exorbitantly expensive room service. Food choices poor. Pool closes very early. All gym / facilities are not on site, theyre at the casino next door. Room was mostly good. Bed mildy comfortable. Strange room style with sliding windows bedroom to bathroom. Automatic lights. Which wake you up if you get up in the night. Balcony was dusty. Definitely not a 5 star hotel, and we have travelled a lot. Good ipad idea to get room serviced, however the staff dont read what you ordered properly. Pilllow choices were not as described. Yes its a 4 star, definitely not 5.

10

David

May 6, 2025

·

Stayed 1 night

Great stay at Ardo, beautiful view from the ocean front room, spotlessly clean, great bathroom products. Rooftop infinity pool is Instagram worthy! Had dinner in Terrasu, which was excellent!

8

Glenda

Oct 4, 2024

·

Stayed 2 nights

Welcoming, pleasant, clean and aromas relaxing and fresh.

10

Linda

Oct 17, 2024

·

Stayed 1 night

Everywhere was so fresh and clean , even the corridors smelt lovely would recommend , staff ultra friendly and helpful ..

10

Rhonda

Nov 23, 2025

·

Stayed 3 nights

Room spotless and Staff helpful

10

Jasmina

May 5, 2025

·

Stayed 1 night

Sehr schönes Hotel mit großem, hellen Zimmer und viel Stauraum. Das Bad war modern, sehr sauber und mit großer Dusche und Spiegel ausgestattet. Highlight war der Rooftop-Pool mit toller Aussicht auf Magnetic Island – genügend Liegen, Handtücher und Wasser vorhanden. Essen & Getränke am Pool etwas teurer, aber sehr lecker. Die Lobby ist stilvoll und einladend, das Personal freundlich. Kostenlose Parkplätze sind ausreichend vorhanden. Klare Empfehlung! viel Stauraum. Das Bad war modern, sehr sauber und mit großer Dusche und Spiegel ausgestattet. Highlight war der Rooftop-Pool mit toller Aussicht auf Magnetic Island – genügend Liegen, Handtücher und Wasser vorhanden. Essen & Getränke am Pool etwas teurer, aber sehr lecker. Die Lobby ist stilvoll und einladend, das Personal freundlich. Kostenlose Parkplätze sind ausreichend vorhanden. Klare Empfehlung!

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Rooms

Modern, well-appointed rooms with comfortable beds, balconies and impressive ocean views are widely praised. Some mention smaller layouts or an unfinished-look concrete ceiling, occasional noise or car-park outlooks, and time-limited free Wi‑Fi.

Related guest reviews

10

Bob

Nov 23, 2025

·

Stayed 2 nights

Very modern, well appointed hotel room with an outstanding location and ocean view.

6

Nichola

Jul 13, 2025

·

Stayed 1 night

The rooms are not sound proof due to construction method. Glass doors are not tinted and can see in from the outside. No 'free to air' TV. Tile floors are not luxurious.

10

Sue

Mar 31, 2025

·

Stayed 2 nights

Beautiful, new and clean modern hotel in great location with plenty of free parking. Fantastic roof top bar with fabulous views across Townsville and Magnetic Island. Only downside was only two hours free Internet- this is no good if you're travelling from abroad with no free roaming.

10

Luisa

Dec 4, 2024

·

Stayed 1 night

We stayed in a suite and the room was perfect - spacious, clean, comfy, tastefully decorated. Large balcony with huge bath tub and relaxing couch and amazing ocean views. Overall a very relaxing overnight stay

10

Gregory

Feb 27, 2025

·

Stayed 2 nights

The Staff and accommodation was wonderful. Sound-proof walls was great during the storms. Worth the stay!

6

Kirsten

May 25, 2025

·

Stayed 1 night

There’s no doubt this is a good hotel. But it was evident that it was pretty empty so we were very disappointed to be given a room on the second floor with a view of the car park, rather than on the opposite side that has spectacular views out over the ocean. If they’d done that we would have considered staying again. We won’t be back to look at the car park.

8

Rob Keeble

Aug 6, 2025

·

Stayed 1 night

Great views, sitting on the balcony in the afternoon watching the boats was a highlight. The room was well appointed but a bit on the smallish size. The only other downside was the exposed concrete slab as the ceiling, make the room look like it hasn't been finished, All in all the experience was amazing

8

debra

Dec 11, 2024

·

Stayed 3 nights

Good stay, free Wi-Fi for more than 2hours would be good as you can’t split the slot so lose it if you only use it for 20 minutes!

8

Christine

Jun 26, 2025

·

Stayed 1 night

Beautifully decorated, perfect views, lovely helpful staff. Unfortunately the bed is really firm for those like me that prefer a softer bed. Apparently there are mattress toppers available on request.

10

Sarah

Jul 2, 2025

·

Stayed 2 nights

Absolutely stunning Hotel. The ocean front room was amazing.

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Service

Staff are consistently friendly, helpful and professional across the hotel. A minority mention slow responses, training issues, or delays at the rooftop bar.

Related guest reviews

8

Jennifer

Feb 28, 2025

·

Stayed 2 nights

Our stay was enjoyable. But after I checked out of the hotel I discovered that I have left my electric toothbrush in the room. I emailed & phoned the hotel (twice on the same day & the next day), unfortunately non of the staff I have in contact with were helpful, nor did they willing to take the responsibility to assist, very disappointed.

10

Michelle

Jul 3, 2025

·

Stayed 1 night

Excelllent service from reception, bar staff and restaurant. Room was amazing!

10

Justine

Sep 11, 2025

·

Stayed 1 night

The service provided by hotel staff was amazing and I would give the staff 6 stars! The property was amazing but its staff were spectacular!

6

Andrew

Aug 12, 2024

·

Stayed 2 nights

The staff training was poor. The front desk was friendly but needed to check the manager for each request, making it slow. I rang guest services on 9, and it was not answered. There was no ringback. I tried several times, and the call went unanswered each time. I left it open to the bank music for a long time, and it was unanswered. At check-out time, the staff knocked on the door. I opened the door to house cleaning, still within check out times. The coffee-making facility was unusual, with a fiddly packet filter style. The capsules are easier, particularly in the early morning.

10

Thea

Aug 15, 2025

·

Stayed 3 nights

Amazing. Staff incredible. Helpful. Best hotel best service and heaps of fun.

8

Daniel

Jul 7, 2025

·

Stayed 1 night

The building is new and looks good. The facilities are a bit lacking as they rely on services from the Casino, which is a short walk. The room service food was very limited and dreadfully overpriced. The place didn’t give us the 5 star luxury feel you would get elsewhere. Staff were accommodating but also very short-staffed. Had to wait 15 minutes for a drink at the rooftop bar and was told could only sit for an hour.

10

Rebekah

Apr 19, 2025

·

Stayed 1 night

Excellent place to stay. Staff are lovely.

8

Robin

Apr 7, 2025

·

Stayed 2 nights

The Ardo is in a great location. It has a beautiful Rooftop bar and guests are able to use the next door sister hotel Le Ville. The rooms are modern and well equipped. We felt customer service let the hotel down. We discovered that we had been charged twice for our stay having pre-paid through Expedia in October. The hotel then took payment again. The receptionist tried to sort the mistake but needed management approval. We appreciate that management can be very busy but after we had waited 25 minutes we felt this was unsatisfactory and did not show great customer care.

10

Lisa

Feb 5, 2025

·

Stayed 4 nights

The staff here went above and beyond to accommodate my every need.

10

Greg

Aug 31, 2025

·

Stayed 1 night

Had a couple of technical issues. I’m not surprised as it is a new venue running some state of the art systems. Problems happen. The staff went out of their way to assist. That is the measure of a great company. Problems could not be fixed then and there, however they made sure I was happy. Gold star.

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Location

Waterfront position with Magnetic Island views, close to the ferry and The Ville, is a major highlight and often feels quiet. A few guests say it’s a bit out of town or has limited nearby options.

Related guest reviews

10

Shelby

Oct 9, 2025

·

Stayed 1 night

Beautiful view and nice and quiet. Love the beds and pillows. So comfy. Easy parking.

10

Bob

Nov 23, 2025

·

Stayed 2 nights

Very modern, well appointed hotel room with an outstanding location and ocean view.

10

Stephenie

Jun 10, 2024

·

Stayed 2 nights

We stayed here as a launching pad for a long weekend at Magnetic Island. What a great hotel! The rooms were excellent, the sunsets and drinks from the rooftop bar were awesome and the walk to the ferry terminal was quick and easy. We liked it so much we booked an extra day on our return from Magnetic Island and spent the day wandering the Strand and finished off with a magnificent dinner at Terasu!

8

Marilyn

Aug 30, 2025

·

Stayed 2 nights

I loved that the area was quiet & not noisy and loud like the Strand area that we also stayed. That area has hoons driving and reving their cars all night every night. I would never stay in that area again. The place was lovely and modern and had a beautiful view from the roof top swimming pool. Only two things let it down for me. The ceiling of the rooms look like they aren’t finished & the pool while so stunning looking was a bit too shallow for me. No deep area.

10

Anthony

Jul 14, 2025

·

Stayed 3 nights

Fantastic place to stay in Townsville. Free onsite parking and right next door to The Ville for extra dining options though the restaurants onsite are excellent. Rooms are spacious and very well appointed. Recommend spending that little more for an Ocean room so you can see the sunsets each night. Rooftop bar was a perfect spot to kick off the night before going out or for a more casual meal. Cannot recommend enough.

10

Nadia

Nov 18, 2025

·

Stayed 2 nights

Clean , great location by the water , honest and friendly staff. Wonderful stay

10

Rebecca

Dec 30, 2024

·

Stayed 3 nights

It was a lovely place to stay although a bit out of town.

10

Graham

Nov 26, 2024

·

Stayed 2 nights

View and location

10

Frank

Sep 29, 2024

·

Stayed 2 nights

Great location and facilities

10

Loxton

Apr 22, 2025

·

Stayed 1 night

Nice hotel in easy access distance to the ferry

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Dining

On-site dining, especially Terasu, receives strong praise and the rooftop bar is popular for sunset drinks. However, there’s no on-site breakfast or cafe, room service can be limited or expensive, and coffee options are underwhelming.

Related guest reviews

8

Rodney

Feb 25, 2025

·

Stayed 2 nights

I just returned to Australia and it feels reminiscent of my time in Europe. While the high-end European dining experience is certainly unique, I found the requirement to book a seat just to order a drink to be a bit excessive. Additionally, being informed that this would be a one-hour limit was unexpected. The meals and drinks are on the pricier side, but if you're looking for a memorable dining experience, it's worth considering.

10

Stephenie

Jun 10, 2024

·

Stayed 2 nights

We stayed here as a launching pad for a long weekend at Magnetic Island. What a great hotel! The rooms were excellent, the sunsets and drinks from the rooftop bar were awesome and the walk to the ferry terminal was quick and easy. We liked it so much we booked an extra day on our return from Magnetic Island and spent the day wandering the Strand and finished off with a magnificent dinner at Terasu!

10

Adele

Jun 29, 2025

·

Stayed 2 nights

Love the pool area and room facilities ! Only negative would be no cafe for coffee / breakfast !

10

Veronica

Oct 27, 2025

·

Stayed 4 nights

The staff are excellent, very helpful. The location is beautiful. Terasu restaurant was my favourite place to eat, exceptional food. The rooms are clean and spacious. Overall a wonderful hotel.

8

Daniel

Jul 7, 2025

·

Stayed 1 night

The building is new and looks good. The facilities are a bit lacking as they rely on services from the Casino, which is a short walk. The room service food was very limited and dreadfully overpriced. The place didn’t give us the 5 star luxury feel you would get elsewhere. Staff were accommodating but also very short-staffed. Had to wait 15 minutes for a drink at the rooftop bar and was told could only sit for an hour.

10

Kimberley

Jun 20, 2025

·

Stayed 2 nights

Absolute perfection. Cannot fault this hotel. Yes, it’s expensive. But it’s also peak luxury. Would recommend time & time again. In-house dining options (Terasu & Marmor) are also 10/10. No reason to leave the hotel!

10

David

May 6, 2025

·

Stayed 1 night

Great stay at Ardo, beautiful view from the ocean front room, spotlessly clean, great bathroom products. Rooftop infinity pool is Instagram worthy! Had dinner in Terrasu, which was excellent!

6

Janet

Sep 20, 2024

·

Stayed 3 nights

Eating facilities during the day are not available so you have to order Room Service or go across to The Ville which does not match the price or convenience…

8

Simon

Jul 15, 2025

·

Stayed 1 night

Beautiful venue with sensational view. Only gripe is nowhere in hotel to get coffee and only instant coffee in room. The combination is not appropriate for a hotel of this standard. Otherwise really liked it.

10

Howard

Jul 9, 2025

·

Stayed 2 nights

Stunning views from rooms and Rooftop bar and pool. Excellent Japanese restaurant on site Friendly efficient staff

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $213	2 $204	3 $236	4 $200	5 $213	6 $376	7 $407
8 $200	9 $200	10 $203	11 $203	12 $220	13 $219	14
15 $204	16 $204	17 $199	18 $204	19 $209	20 $221	21 $315
22 $204	23 $204	24 $203	25 $204	26 $210	27 $212	28 $311
29 $206	30 $267

Ardo

About this property

Location

Room options

Ocean King Or Twin Room

Ocean Corner Suite

Marina King Room

Ocean Accessible King Or Twin Room

Ardo Suite

Marina Corner Suite

Marina King Or Twin Room

Corner Suite

Marina Accessible King Or Twin Room

Ocean King Room

Guest reviews of Ardo

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Ardo

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $247	19 $244	20 $243	21 $232	22 $243	23 $334	24 $334
25 $243	26 $197	27 $197	28 $198	29 $199	30	31 $285