Comfort Inn & Suites Pueblo

It was a good hotel for the price. Lots of food options around and easy access to the highway.

The room was clean and the beds were great. I thought the hot tub looked a little dingy, but we still enjoyed our stay.

Breakfast bar was clean and food better than average. The room was perfect and the staff were kind/attentive.

Pool was due for a cleaning and jets to the hot tub didn’t work but other than that it was good water. My family had a good time.

Should have known better than to use this “cheap” hotel. First noticed plastic cups for everything, and each coffee cup in the stack at the breakfast center was separately wrapped in plastic. These corporate hotels have to stop using soooo much plastic. Use glass for the bedroom drinking glasses, use glass for the breakfast service. Do not wrap cardboard coffee cups in plastic wrap! Use actual silverware - yes you’ll have to invest in a dishwasher! However, the hot water issue over took the plastic masses. My husband went to take a shower at 10 am on Saturday; he was mot feeling well, so when the water would not heat up past a tepid neutral temperature, he just fell back into bed. I came back from a meeting and he told me the hot water wasn’t working. I called the front desk and spoke to the seemingly untrained boy stationed there. He was immediately proficient at being useless and rude. His first comment was “there is nothing I can do about it”. No surprise or apology, no inquiry or questions for me. No sign of concern for the money we are spending to have a functional room or our client satisfaction. A discount you ask? No. I may have scheduled the room thru an online 3rd party but they are not to blame for the failure to maintain the hotel properly! Maybe the manager will call me Monday and make this right! I’ll update this post appropriately if he actually follows through (as the more capable morning front desk told me he would).😠