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Hotel Orlando by PLI - Image 1
Hotel Orlando by PLI - Room
Hotel Orlando by PLI - Room
Hotel Orlando by PLI - Bathroom
Hotel Orlando by PLI - Room

Hotel Orlando by PLI


Amenities

  • Free Wi-Fi

  • Non-Smoking Rooms

  • Family Room

  • Cycling

  • Express Check-In/Check-Out

















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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Orlando hotel, reviews describe a budget, no-frills stay in a convenient Hammersmith/Shepherds Bush location, with self-service entry via emails and codes that some guests found straightforward but many reported as confusing or problematic, especially when no staff were present.

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Facilities

Limited

Cleanliness

Inconsistent

Rooms

Basic

Location

Convenient

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4

Allison

IAN-logo

4 weeks ago

·

Stayed 1 night

The room was basic and clean except for a suspicious looking something stuck to wall by my bed. Possibly a large snot ball which surely could not have been missed by the person who made the bed. Tea and coffee facilities were supposed to be available. I had 2 mugs and 3 tea bags. No coffee,milk or sugar and no staff on site. Bang went my early morning cuppa. Didn’t appear to be any smoke detectors in the corridors or fire evacuation instructions, luckily I made it through the night. Did have a lovely what’s app message at 12.30 post midnight to ask if I was enjoying my stay though. Avoid this hotel if you value your life. It’s the worst budget hotel I’ve ever used. How a remote reception with no staff on site is supposed to work if you need something beats me. Thanks for nothing Hotel Orlando.
The room was basic and clean except for a suspicious looking something stuck to wall by my bed. Possibly a large snot ball which surely could not have been missed by the person who made the bed. Tea and coffee facilities were supposed to be available. I had 2 mugs and 3 tea bags. No coffee,milk or sugar and no staff on site. Bang went my early morning cuppa. Didn’t appear to be any smoke detectors in the corridors or fire evacuation instructions, luckily I made it through the night. Did have a lovely what’s app message at 12.30 post midnight to ask if I was enjoying my stay though. Avoid this hotel if you value your life. It’s the worst budget hotel I’ve ever used. How a remote reception with no staff on site is supposed to work if you need something beats me. Thanks for nothing Hotel Orlando.

4

Nana Yaa

IAN-logo

Mar 8, 2026

·

Stayed 3 nights

The location was nice, close to Westfield and central parts of the city. Not very good service and the place needs a lot of renovating, would not recommend staying here
The location was nice, close to Westfield and central parts of the city. Not very good service and the place needs a lot of renovating, would not recommend staying here

2

John

IAN-logo

Nov 25, 2025

·

Stayed 4 nights

No staff on arrival. Had to call the organisation to get the door codes. The door code for our room didnt work. However, somebody walked up in front us to our room, and helped us gain entry. I presume he was an employee, however he didnt introduce himself. They also sent an email with confirmation of the codes the following day! Once inside the room we noticed that there was a kettle, 1 mug and no milk, tea or coffee. No one to talk to so we had to get our own. The shower looked newish, however, there was no bracket to stow the shower. We were there 4 nights and no one cleaned the room or changed the lbed sheets.
No staff on arrival. Had to call the organisation to get the door codes. The door code for our room didnt work. However, somebody walked up in front us to our room, and helped us gain entry. I presume he was an employee, however he didnt introduce himself. They also sent an email with confirmation of the codes the following day! Once inside the room we noticed that there was a kettle, 1 mug and no milk, tea or coffee. No one to talk to so we had to get our own. The shower looked newish, however, there was no bracket to stow the shower. We were there 4 nights and no one cleaned the room or changed the lbed sheets.

4

Rachel

IAN-logo

Nov 9, 2025

·

Stayed 1 night

Room was nothing like room advertised. Check in was dreadful with email details of how to access room after trying to call agent. Very disappointed and not worth price paid
Room was nothing like room advertised. Check in was dreadful with email details of how to access room after trying to call agent. Very disappointed and not worth price paid

2

Jean

EXP-logo

Nov 5, 2025

·

Stayed 1 night

Yes
Yes

83 Shepherds Bush Road, Addison, London, London (and vicinity), England, United Kingdom

Location

Located in London (Hammersmith), Hotel Orlando by PLI is within a 15-minute walk of Kensington High Street and Westfield London Shopping Centre. This hotel is 3 mi (4.9 km) from Hyde Park and 3.3 mi (5.4 km) from Marble Arch.

Eventim Apollo(0.7 miles)

Kensington High Street(0.7 miles)

Olympia Events(0.7 miles)

Westfield London Shopping Centre(0.8 miles)

Thames River(1 miles)

Cromwell Road(1.2 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 23:59

Before 10:00


Good to know

Additional policies and info about this property.

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FAQs

Check-in is from 15:00 to 23:59, and check-out is by 10:00. Early or late check-in/check-out may be available upon request.


The hotel is located in Hammersmith, London, within a 15-minute walk of Kensington High Street and Westfield London Shopping Centre. It is approximately 3 miles from Hyde Park and 3.3 miles from Marble Arch.

Children are allowed at the property, and the minimum age for children to stay for free is not specified.


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