Ascot Hyde Park Hotel

First impression not that good but room excellent

Dirty, broken, uncooperative and unhelpful staff. I think they had bedbugs. I have a rash of my legs. This hotel was a poor choice. Very sorry I booked this hotel.

Very shady hotel. They wouldn’t let me cancel my reservation with or without a refund which is very suspicious. They told me to leave and they would send a refund and cancel my reservation and now they are being shady about it. Entire hotel smells like smoke even though they advertise a smoke free hotel. I am pregnant so I was very scared to the health of my baby and I couldn’t stay. They refused to give me a refund. Not only are rooms filled with cigarette smells, they smell of food, vape, and bo. They are also very hot!! No ac! They have fans that do not work. You can easily open the windows because there’s no lock on it! Which is ironic because they have a sign to close the window for child safety. We moved rooms once and we found other people’s luggage in the room, which is very concerning for safety. We were then moved a second time and it still smelled of smoke: Very sketchy area for both women, men, and families. Front desk guys are super unhelpful. Don’t risk coming here because if you have any problem they have no skills to help you!

Okej. Overall its is not any fancy. The beds where good and you have bathroom in the room. The shower didn’t have mutch water in it and was hard to turn off. If you needed to use the toilet you need to use your tetris knowledge to the test. Staff was friendly.

Only thing positive is location close to underground.