Name: Clayton Hotel Bristol City
Address: Broad Street, Bristol Old City, Bristol, England, United Kingdom, Bristol, Bristol, GB
Price range: $90–$512 per night
Rating: 8.8

What guests think

At Clayton Hotel Bristol City, travellers highlight the central walkable location, modern clean rooms and comfortable beds, and generally friendly service, while recurring drawbacks include busy or inconsistent breakfasts and temperature controls that switch off overnight.

Parking is off site at nearby car parks with hotel discounts, and reaching some rooms can require two lifts or longer walks. Guests often find staff welcoming and efficient, though a few report slow or impersonal check‑in and housekeeping lapses. Expect a convenient city‑centre base with solid comfort and a few operational quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Inviting lobby/bar and central public areas; no on-site parking but discounted rates at nearby NCP car parks. The building layout spans multiple wings, so reaching rooms can involve two lifts and longer internal walks.

Related guest reviews

10

Megan

Nov 12, 2025

·

Stayed 1 night

Lovely hotel and great service! You can buy cocktails 2 for £15 on the vouchers which are fairly good value. Breakfast was amazing and varied with gluten free options too! Only issue was having to get two lifts and navigate labyrinthine corridors to get to room on 7th floor.

8

Wen Si

May 6, 2024

·

Stayed 3 nights

Great hotel with nice location, and the room was big. Would not recommend staying in the printworks section of the hotel, which is where my room was located. It was difficult to find and is served by only one lift (which was under maintenance one day when i wanted to go up to my room)

10

Chris

Nov 3, 2025

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Stayed 1 night

Second time staying here Really nice hotel. Good location, staff, rooms and breakfast. Bar is nice too. Would recommend

10

Rich

Aug 23, 2025

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Stayed 1 night

nice place to stay in Bristol if you want to be in town where everything is. Parking was a little tricky, but overall the hotel was excellent after we first went to a not so nice place south of town. We were saved by finding this place on hotels.com at the last minute!

10

Tim

Mar 16, 2025

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Stayed 1 night

Great hotel with very easy access to the city. Very quiet at night and also has a very impressive reception/bar area with lots of places to sit and relax with a drink. Parking is discounted at two of the near by NCP if you get a ticket from reception. Restaurant had a great selection for breakfast but can be very busy at peak times.

10

Daniel

Apr 5, 2025

·

Stayed 1 night

Great little spot very nice hotel, we had to plan parking off site though.

8

Jessica

Feb 11, 2025

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Stayed 1 night

Stayed on the 9th floor, this resides over a bridge and is accessed via the 3rd floor only, signage could be clearer, Breakfast ok, lots of Choice, but staff friendly and helpful. Good location, Parking near by, but still a walk of approximately 10 minutes away,

8

Blair

Oct 29, 2024

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Stayed 3 nights

Great location, friendly staff, my only gripe was the advertised fitness suite, which should just be named suite, as was very ill equipped, that aside, I would definitely return to the Clayton

8

Paula

Aug 24, 2025

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Stayed 1 night

East location, large rooms checked in online but getting a room key seemed to take forever due to systems I guess! Facilities are good, NCP car park round the corner but back way walk is past bins, dirty backstreets and grotty alley ways which is a shame.. not the hotels fault but to recommend this car park isn’t ideal

10

Karen

Nov 15, 2025

·

Stayed 1 night

Easy check in & excellent room. Clean, quite large, quiet with large comfy bed. Shower was also great and powerful. City centre location (near restaurants and venues) was a plus although parking was slightly problematic and relatively expensive although not linked to the Clayton Hotel

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Cleanliness

Most reviews describe rooms and public spaces as very clean or spotless. A minority cite lapses such as stained items, dust, or missed replenishment/servicing.

Related guest reviews

6

Jasraj

Oct 12, 2025

·

Stayed 2 nights

Good location and nice enough inside. Didnt use the bar or resturant. A couple critism. No shower gel. Called reception and after 30 mins nothing even though house keeping were doing other rooms. Came back 8 hours later. Still not filled up. Third time, finally it was sorted. The double bed was ridiculously small. We had another single in the room, even though we booked a double. Room wasnt terrible but got have been cleamer. Carpets were stained and the bathroom was ok. Not really worth the money.

10

Paul

Nov 10, 2025

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Stayed 1 night

From the minute you step in to the Clayton you know it’s going to be good. The foyer is bright with a great vibe. The staff are very polite and helpful. But above all the whole establishment is immaculate. The rooms are a good size, very comfortable bed with quality linen. The en suite is mega clean and tidy. All in all you just can’t fault the place.

8

Akhil

Aug 13, 2025

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Stayed 3 nights

Lovely Hotel in a great central location, Nice friendly staff. We were let down by the sub standard room cleaning on the 2nd day. Cleaner failed to empty bins in bedroom and bathroom. Shower screen left with marks, Bathroom sink plug left out. Used coffee cups left in room, coffee pods not replaced. Noticed a lot dust flying in the room, unsure if this was coming from the air conditioning vent.

6

Greg

Oct 30, 2025

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Stayed 1 night

The location of the hotel is great, the staff a friendly. The room could have been cleaner and there were some stains on the bed toppers. The shower was intermittently only a trickle (8am so busy times) but I did not have this issue on a previous visit. I will visit one more time before deciding final verdict.

10

Jane

Sep 29, 2025

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Stayed 1 night

Very clean room, excellent night’s sleep as the bed was super comfortable. Great location in the centre of Bristol.

10

Dave

Nov 27, 2025

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Stayed 1 night

Big comfortable bed, room was very clean and modern . 6 minute walk to the Hippodrome

8

Keira

Oct 28, 2024

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Stayed 2 nights

Nice hotel, comfy bed found the toilet roll not the nicest and some unclean qualities like a brown stain on the dressing gown and breakfast plates was a bit unclean. Little bit confused about breakfast pricing as I paid nearly £90 for breakfast to be included to find out at checkout that I only paid for breakfast for 1 person and had to pay an additional £24 which doesn't really make sense. And not sure why as I had planned to have breakfast both stays.

10

Robert

Feb 21, 2025

·

Stayed 1 night

Lovely hotel centrally located in bristol. Spotlessly clean, friendly staff, and comfortable.

4

Harry

May 20, 2024

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Stayed 1 night

The room was not clean - lots of mysterious stains on the cushions and furniture. The floors hadn’t been hoovered properly and we were missing some of the essentials, which we had to call down for.

10

Mark

Dec 26, 2024

·

Stayed 1 night

Excellent and spotless.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and generally comfortable, with many noting spacious layouts and good beds, but some are smaller or internal with no external window. Recurring issues include limited TV features and temperature controls that switch off overnight, plus occasional noise or ventilation hum.

Related guest reviews

10

Janice

Oct 10, 2025

·

Stayed 3 nights

The room was spacious and very comfortable.

10

Liza

Oct 28, 2025

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Stayed 2 nights

Spacious, clean and quiet although the TV was a bit rubbish! Hardly any channels and no option to cast from phone - the Clayton in Cardiff has this option?

8

Catherine

Nov 12, 2024

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Stayed 1 night

Really pleasant stay. Lovely hotel in a superb location. Slightly disappointed the room did not have a fridge. Other than that it was excellent.

8

Sian

Nov 17, 2025

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Stayed 1 night

Lovely hotel rooms spacious and clean

10

Calan

May 25, 2025

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Stayed 2 nights

Lovely rooms but a lot of noise from outside unfortunately.

10

Bryony

Jul 27, 2025

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Stayed 1 night

Bed and pillows were very comfortable. Not badgered by staff, left to do your own thing which is important to us. We were at the front of thr hotel and in the night it can be busy and smoky. Air con didnt work throughout the night which was dissapointing but they did leave fanta lemon and vimto in the fridge so thats a win!

4

Yoon

Nov 28, 2025

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Stayed 1 night

No heating after midnight. Pressed every button and the heater kept saying "off". Didn't want to ring the reception - it was past midnight and just wanted to sleep. The point is that a 4 star hotel shouldn't have this kind of problem in the 1st place. We pay money so that we don't discover this kind of school boy problems after midnight!

8

James

Apr 16, 2025

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Stayed 1 night

The hotel is very clean and well maintained. The staff are very friendly and helpful. Good location in the centre of Bristol. The only negatives were that the bed is a small double so lot much space for two, and there is ventilation that is noisy in the room that cannot be turned off that kept us up at night. I would not recommend this hotel for light sleepers due to the noise. Other than this, everything was great.

6

Melanie

Nov 23, 2024

·

Stayed 2 nights

The hotel is nice and in a good location. The room was described as a deluxe double, what it didn't say was that it was an internal room with no window to outdoors so no natural light at all or air. It was very claustrophobic. The pillows were very uncomfortable, they were huge and felt like two on top of each other. The second night I put the cushion insert into my pillowcase in place of the pillow. I'd chosen this room thinking it was a bit of an upgrade from where we had stayed before at The Bristol Hotel. It wasn't the right choice for us. Maybe if you were just going to be there for one night or not in the room much.

8

XueMing

May 31, 2025

·

Stayed 2 nights

Located in the heart of the old town, great location. Room is on the small side, but new and modern. However, coffee pods and cotton pads were not refilled during housekeeping (When we called the front desk the hotel staff was kind enough to bring new coffee pods to the room). No complimentary drinking water supplied. Staff were lovely, but overall the amenity side felt like a budget hotel.

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Service

Staff are frequently described as friendly and helpful, with easy luggage storage and proactive help on celebrations. However, some guests experienced slow or impersonal check‑in, unresolved requests, or inconsistent follow‑through when busy.

Related guest reviews

4

L

Sep 17, 2024

·

Stayed 1 night

My heavily pregnant wife arrived 30 minutes early and asked if it was possible to check in early or if they had private meeting facilities. She was told there would be a £50 charge to check in 30 minutes early and that there were no private meeting facilities. Not only was this not true but also hugely discourteous. We were directed to our room which was up 2 seperate elevators due to being in seemingly a seperate building (The Printwoks?) hugely confusing layout paired with initial check-in which involved around 6 staff chatting while we waited to finally get checked in long after the check-in date. After walking past some of the rooms it was obvious the opportunity to switch our room (on the 9th floor) was entirely untrue but also after getting lost in the confusing second lift to the exit on the 2nd floor we found the private meeting rooms also. Room was clean and looked modern and well furnished although half the channels on the TV did not work. When waiting in the lobby following checkout my wife asked for some soda water which came to £5.50. When enquiring how such a price was arrived at she was told that coke is also £5.50. This justification is abhorent to me. Beautiful building marred by poor management, unhelpful staff and confusing layout, presumably due to corporate greed.Will not stay at a Clayton Hotel again.

4

Josh

May 26, 2024

·

Stayed 1 night

Hotels.com and the hotel had difficulty with the booking information. Although the staff saw the hotels.com booking they didn’t want to allow us to have a room as they couldn’t find the booking. After 15 minutes they sent us to the bar to wait and wouldn’t let us have access to the room. After asking 3 times we were allowed access to the room as long as we sent the receipt via email. Now 40 minutes behind we weren't able to shower properly before our restaurant booking for our first anniversary. We then had a call saying I hadn’t sent the email, when I showed the desk my phone they confirmed it had sent but they hadn’t received it. The trip was supposed to be an amazing first anniversary, but resulted in a sweaty stressful rush due to the Clayton’s priority in handling their & their agents paperwork over the customer experience, ironic for our paper anniversary. Ultimately they did allow us into the room, but I really don’t feel the customer service experience was aligned to prioritise the customers, I miss pre covid when hospitality truly valued the customers.

4

Kyle

Dec 11, 2023

·

Stayed 2 nights

The self-serve check-in experience was extremely laborious, requiring all of my personal and trip details be re-entered multiple times. The hotel comprises of 2/3 buildings with our room, and many others, being 2 elevator joirneys and a lengthy walk from the reception and only entrance/exit. The room itself was well kept, however, the television provides only terrestrial channels absent BBC, Channel 4, and any digital channels. There was a Chromecast, but this required resetting several times in order to work and would cease working after a period of time.

10

Douglas

Oct 23, 2024

·

Stayed 3 nights

Excellent service from the front desk team-kind and helpful. Thanks again!

4

Pok Yan

Mar 13, 2025

·

Stayed 1 night

Calling the reception desk for toothpaste, I was requested to go downstairs to them and pick it up ... terrible service....and it takes me a very long walk to the lift every time. Not recommended. Breakfast very limited range of food. Coffee machine was cheap one.

10

rosaria

May 27, 2025

·

Stayed 1 night

A fantastic stay, staff went the extra mile to help us celebrate. Location is superb too!

10

Ryan

Nov 25, 2025

·

Stayed 1 night

Beautiful hotel with friendly staff

10

Janet

Jul 11, 2025

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Stayed 1 night

Staff were excellent. I was escorted to my Uber. Lol

10

Navid

Aug 29, 2025

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Stayed 2 nights

My wife and I had a wonderful two nights stay at this place. The staff were amazing and friendly, the breakfast was delicious, the room was pristinely clean and the bed was super comfortable. Will certainly go back!

10

Jill

Nov 20, 2025

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Stayed 1 night

I just love this hotel. It's so quiet and comfortable. The staff are friendly and welcoming and if you take advantage of the online check-in you get a text when your room is ready. Mine was available 2 hours before the official check in time which was brilliant. The foyer and bar area are comfortable and you can charge phones and laptops there. The beds are the best. I wouldn't stay anywhere else in Bristol. Love it

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AI-generated summary based on recent guest reviews

Location

Consistently praised central Old City location, walkable to the Hippodrome, harbourside, markets, buses and shopping. Car access can be tricky, with navigation through restricted streets and reliance on public car parks.

Related guest reviews

8

Dunja

Nov 22, 2025

·

Stayed 1 night

Nice rooms, great ambiente, fantastic location

10

Lezlie

Jul 9, 2025

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Stayed 2 nights

Stayed here after a cruise and before the F1 race. Great location in the old town. It was fun walking around, parked in nearby car park. tons of restaurants around and right near a Primark. Large shopping mall nearby. Left the car in car park and walked around easier than driving.

10

Brian

Sep 1, 2025

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Stayed 2 nights

Bristol jewel - unique architecture along with convenient location. 15 min walk to train stay room or 7 min by taxi.

10

Matthew

Nov 14, 2025

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Stayed 1 night

Easy and central to everything

10

Christopher

Feb 24, 2025

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Stayed 2 nights

Extremely central location, excellent sound-proofing, lovely matress and pillows, lots of options to control the lighting and the absence of that industrial smell that most hotels have all make The Clayton my new go-to hotel when visiting Bristol.

8

Robert

Oct 30, 2025

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Stayed 2 nights

Enjoyed our stay at The Clayton Hotel. Great location for exploring Bristol. Would stay here again!

10

Michelle

Aug 10, 2025

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Stayed 1 night

Overnight stay , hotel was lovely, clean, comfortable, great food and friendly staff. Although only a short walk into the main drag it was also beautifuly quiet. Will definitely stay here on our next visit.

10

Mary

Apr 20, 2024

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Stayed 1 night

It is central to everything

10

Elaine

Aug 15, 2025

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Stayed 1 night

We loved staying here & the situation is perfect for a visit to The Hippodrome, strolling along the waterfront for a leisurely lunch, an easy walk to Cabot Circus & easy access to buses. We will recommend it & hopefully return in the future.

10

Patricia

Feb 24, 2025

·

Stayed 1 night

Wonderful hotel, perfect positon for city

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Dining

Breakfast attracts both praise for variety and value and criticism for queues, understaffing, and lukewarm or average items; bar cocktails and options are enjoyed but not standout. Overall food quality feels inconsistent across stays.

Related guest reviews

10

Megan

Nov 12, 2025

·

Stayed 1 night

Lovely hotel and great service! You can buy cocktails 2 for £15 on the vouchers which are fairly good value. Breakfast was amazing and varied with gluten free options too! Only issue was having to get two lifts and navigate labyrinthine corridors to get to room on 7th floor.

8

Russell

Nov 18, 2025

·

Stayed 1 night

Really lovely hotel. Breakfast not particularly good quality food, but otherwise a great stay.

6

Dermot

Feb 23, 2025

·

Stayed 3 nights

Great location and nice modern hotel. Breakfast was poor due to coffee machine queue and running out of hot food . We were constantly looking for staff to order porridge and it took along time to get it.

10

Ben

Nov 23, 2025

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Stayed 1 night

Clean room and good variety at breakfast

10

Lorraine

Aug 17, 2025

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Stayed 1 night

Lovely hotel in a great location. Thoroughly enjoyed the cocktails!

4

Lin

Nov 11, 2025

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Stayed 1 night

I had a very nice stay here last year and so recommended it to our reiss who we were meeting also. Parking was a nightmare due to road closures for the Remembrance Day parade the following day, I called the hotel but they were no help on alternative parking. Breakfast was poor - we went at 9am and things had run out and were not being replaced, I asked the Maitre D for more geeek yoghurt which never arrived, the cooked breakfast was cold and there was no scrambled egg. We both received the check in email on the following evening! Room was lovely and comfy, clean and very quiet but I was disappointed by the service.

10

Neil

Oct 18, 2025

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Stayed 1 night

Well presented hotel, welcoming staff, good location, nice breakfast.

8

Jonathan

Jun 17, 2025

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Stayed 1 night

Great location, good size rooms. Breakfast very nice but was busy so we had to queue for 15 mins for a table.

10

Paul

Nov 2, 2025

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Stayed 2 nights

Breakfast was nice but under staffed - all very busy and juice, coffee machines and foods needed replenished frequently. Staff were too stretched.

6

Charlotte

Jan 20, 2025

·

Stayed 1 night

Nice enough, but the dining options were very limited. Breakfast was good and the morning team were good.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$112
February	$114
March	$121
April	$129
May	$157
June	$175
July	$205
August	$202
September	$207
October	$163
November	$149
December	$134

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $194
6 $92	7 $177	8 $175	9 $293	10 $151	11 $163	12 $512
13 $111	14 $189	15 $303	16 $271	17 $169	18 $160	19 $193
20 $107	21 $157	22 $268	23 $255	24 $138	25 $165	26 $195
27 $115	28 $171	29 $279	30 $192

Su	Mo	Tu	We	Th	Fr	Sa
				1 $105	2 $116	3 $187
4 $93	5 $131	6 $176	7 $141	8 $111	9 $131	10 $187
11 $92	12 $126	13 $174	14 $168	15 $122	16 $142	17 $200
18 $91	19 $110	20 $160	21 $132	22 $118	23 $149	24 $180
25 $90	26 $104	27 $146	28 $113	29 $97	30 $128	31 $155

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Monthly average prices

About this property

Location

Guest reviews

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What guests think

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