The Cavendish London

Pros: It is centrally located. Cons: To go to Junior suites, you need to take the elevator to the 14th floor and then take the stairs to 15t floor.

Dont upgrade. The "best" rooms are on the 15th floor, but they neglect to tell you the elevator only goes to 14. You have to leave the elevator, pass through several fire doors, to climb a flight of stairs to your room. With a kid and a stroller this is gets old very quickly. The bathroom was the best part of the room. The bed was firm. The pillows last about five minutes before deflating. We tried ordering room service the first night due to jet lag. The room menu indicated several option for dining between midnight and 6am. When we called, the staff sounded like we were being outrageous. They only could do a burger. It was not worth it.

Tired common areas. Oddly there’s no lift to the 15th floor and no one told us so my 5 year old and I had to lug the luggage up the final storey staircase.

Third time using the Cavendish. Great location for walking the West end . Right next to Piccadilly tube. Reasonable rates . Only downer is the bar area has zero atmosphere- they really need to improve the layout - it’s depressing

Although hotel staff were friendly and helpful, it was so inconvenient and disappointed that there is no elevator/lift access to the 15th floor where all of suites are located. Hotel staff helped us for bringing up our big and heavy baggages all right we had to bring them down by stairs to get on the elevator on 14th floor.

We like the area and the hotel was convenient for the theatre and restaurant we were visiting. The receptionist was pleasant and efficient. The doormen weren’t welcoming, failing to smile or greet us at all. The room was clean and functional but very small. We were surprised to be disturbed by the building works nearby as we were on 11th floor. The bar area was basic. Note - they stop serving at 12 whether or not there are guests drinking. Bizarrely they had run out of all bar nibbles - peanuts, olives etc. Sadly we wouldn’t return.

The staff and service were top notch. The hotel is perfectly situated, close to shopping, restaurants, city center, etc. The junior suite was nice, however having to walk the final flight of stairs was off-putting and inconvenient, especially considering the cost of the suite. Also, the area around the property was loud, due to numerous construction efforts in close proximity. I would definitely stay here again and recommend the property to others, just as it was recommended to me.

The staff were very friendly. Great lounge with great food and drink. Breakfast was also pretty good.

The staff and the rooms were perfect for our girls trip! The only thing is the hotel bar..not so much.. no one could help at the bar. The front desk was very helpful and concierge was very helpful. It’s a great location with plenty of restaurants and shopping all in walking distance to all the major tourist spots.

Quaint boutique style rooms. Small but comfortable with good accessories. Nice hotel bar. Hotel a great location in Mayfair

We stayed here recently when we came to London to see Les Miserables. It was ideally located in a lovely area. It took us about 30 minutes to walk from Victoria Coach station, through St James's Park, and it was only a 10 minute walk to the theatre. There are lots of places to eat - some expensive, some more affordable - and it was a short walk to Piccadilly Circus and Trafalgar Square. Our room was spotlessly clean and very comfortable. The staff on reception were friendly and polite. Would definitely stay here again.

All very good. Two problems. Black mould in shower. Not the hotels fault but rowdy guests shouting for about half n hour in the corridor.

Ok hotel. Great location. The shower head was leaking and first room stank of mold. Had to ask to switch. And they kept asking why. It was nauseating. Could be better maintained.

Great location and the room is comfortable. I would recommend the standard room unless travelling solo as it’s small. My only complaint is the bathtub sealer needs to be replaced, it has visible black mold that could easy be replaced. Also faucet doesn’t shut off easily. But great location if you want to spend most of your time sight seeing. Very elevated and safe area.

Wonderfully located hotel in the beautiful Mayfair area. Very clean, staff were very helpful and professional. Nothing was too much trouble!

Small room. Musty smell. Needs updating but excellent lication

Old hotel, well-worn furniture and facilities. the carpet was dirty and old. It urgently needs a general renovation. The staff are very kind and attentive and the hotel location is spectacular!!

Very clean room

VERY GOOD SERVICE, STAFF HELPFUL AND FRIENDLY, HOTEL CLEAN, ROOMS FRESH AND BRIGHT

The only benefit to staying at The Cavendish is its location. Otherwise, the rooms are small with paper thin walls. The bathroom was especially in bad condition -- mold was growing along the shower floor, there seems to be a clog in the shower, and the recessed lighting had separated from the ceiling, leaving a gap. This overall condition of the property did not justify the price, regardless of its location.

A somewhat tired property in need of refurbishment. Rooms whilst clean have a tired appearance with lots of wear & tear. Badly sticking entrance door, television support arm loose being 2 examples

Fabulous hotel with very courteous staff. Our room however was blighted by noise from outside which lasted into the early hours on a Friday and Saturday night. Assume related to couple of bars on the street at the side. Would benefit from better glazing or soundproofing. Great location for sightseeing and easy walk to theatre district. Excellent dining options in the vicinity.

The room was lovely and the bed was incredibly comfortable but there is a distinct lack of sound proofing between rooms, especially if you happen to have a connecting door. Also there didn’t appear to be any plug sockets near the bed for chargers. So, maybe when the rooms are refurbished, management could possibly think about usb sockets nearer to where people would need there devices to be.

Standard rooms are really tiny, everything else was fine.

Great view of London from 14th floor

Really nice modern hotel in convenient location When booking, note that rooms are very variable in size - the one we booked was too small for a couple with luggage - so make sure that you book what you need

Noise from streets kept us awake till 3am due to inadequate window insulation. Breakfast very good

The location is fantastic. A short walk off the busy Picadilly Circus area. Everything was very walkable. However, if you stay in a classic , pack a white oise machine. The noise from cars hitting the sewer grate on the one street will keep you awake most nights. We were moved to the other side facing another street that had an apparent night club near by. The noise of party goers on Friday through to Sunday was very loud. Upgraded rooms do not face either street so beware

First off the location is great! The service is good. The rooms were below the standard of our other stays in London and Edinburgh. The bathrooms are older style where you have to step over into tub. The tub has a tall side and is not easy for older guests. The shower itself is not easy to use. Sink did not have hot water. Based on “green initiatives” you have to request basic amenities that you just have in your room at other hotels at this level. It makes you feel guilty to have to request things you feel like you have paid for.

Everything was great, location superb, room and bathroom were amazing, staff very friendly. But one thing that I just can't believe, is the lack of plugs by the bedside table!!! now we use our phones for alarms and anything we can think of, we need to pug them by the bed at night to charge! I can't believe that a hotel doesn't have bedside plugs!

Room wasn't ready even thoe we requested an early check in , room comfortable and warm,beds good ,room service forgot our breakfast for 10.30am but apologized and bought breakfast up at 11.15 ,check out was due 12 pm but I contacted reception and explained late breakfast said we could book out for 1pm .( No jam for pastry or sugar or knife on room service tray cooked breakfast good but only warm) When checking out room services was deducted from bill for the late breakfast, would stay again but maybe not at the rate I paid per room , the hotel was in a prime location for all the glamour of London and theatre world

Great location, nice hotel and rooms, and not least a fantastic concierge Ahmed! He is always super helpful and with a big smile every day!

We love the Cavendish! The rooms are spotless, bathrooms were wonderful and the bed was so comfortable. We especially give thanks to Ahmed, who has been so kind and helpful to us the last two visits we have had to the hotel - he's great!

Amazing staff who were very attentive and always happy to help.

Great location. Newer building relative to historical neighborhood. Terrible window insulation. Dated bathroom. Very strange, overbearing service. Ordered a cab, I did not ask for. On a plus side, they do work with you to remedy some issues you raise.

All was fine until the end of our stay when the bellman assured us that all luggage had been placed in the boot of out taxi, only to discover at Paddington that my wife’s luggage had been left behind. Fair enough, everyone makes mistakes, but when the cab arrived with the luggage, we were informed that WE had to pay the fare.

Very convenient location. Check in speedy and efficient. Bar staff excellent. TV wasn’t working. Called housekeeper twice in 30 minutes and got an unsatisfactory response. Eventually, when reporting the problem to reception they informed me that Maintenance staff finish at 5pm. Finally, someone from reception came to reboot the TV. This was over an hour after first reporting the fault. Ordered breakfast in the room for between 7am and 7.15am. After another telephone prompt it eventually arrived at 7.40am

Always a brilliant experience in the Cavendish. Thanks again to all the team for looking after us especially during the tube strike.

I'd booked via hotels.com, and asked for an accessible room, for a wheelchair user as I can't walk at all. I appreciate that the bookings say things like provided where available, but... On arrival, we were told there were no accessible rooms, they were all booked. I was given a room at first that my wheelchair wouldn't fit into. I went back to reception and was offered a second, marginally larger room, but couldn't fit my chair between the bed and desk to get to the bathroom. Third slightly larger again room was offered, which at least this time I could fit into. However the bathroom was fully inaccessible, and I had to be carried in by my partner, to a toilet that was behind the door, she has to sit me on the edge of the bath to close the door to then get me onto the toilet. Additionally, when she used the shower it took 15 minutes to drain, and initially was covered in hairs. We'd also asked for non-feather bedding which hadn't apparently come through as a message, so all in all very disappointing for a £600+ stay. Have stayed before in an accessible room and it was fine, however the issues this time really impacted on what should have been a lovely weekend in London. The hotel should notify if accessible rooms aren't available when booked, and not just assume space is a factor, I need to be able to go to the toilet too... Standard rooms of all types do not seem to be suitable for electric wheelchair users.

We had a lovely stay at the hotel, the staff were excellent, especially the concierge who went out of his way to make us feel welcome. The breakfast was brilliant, just what was needed before cheering on the marathon runners. Would definitely stay at the hotel again.

Good location

As a first time visitor to London I found the location of this hotel to be perfect. The Picadilly underground line took us directly from Heathrow to 3 blocks from this hotel. It’s a 15 minute walk to Buckingham Palace. About a 25 minute walk to Westminster Abbey, Parliament, Big Ben, and the Thames. I was able to go for a jog in Hyde Park, it’s only a mile away. Close to all the first time must see sights. I would have given 5 stars but our toilet was a little wonky.

I have stayed at this hotel 5-6 times the last few years and believe it is a perfect location for a visit to London. Close to everything, clean rooms and a very friendly and helpful staff. My best recommendations.

Can't beat the location.

Excellent location in St James with shopping on the wonderful Jermyn Street, close to Piccadilly Circus and Buckingham Palace. Check out Lock & Co., the legendary hatters, and D.R. Harris, the chemists. Wilton’s is highly recommended for dinner.

Hotel locate at the heart of London. Easy to access shopping dining and entertainment. Staffs are very helpful. Breakfast is wide enough. Hotel need to renovate. But still good for stat

Great location at the heart of London easy to walk shopping dinning and entertainment. Good breakfast in the hotel. Hotel is old and need renovation but this situation do not disturb during stay

There was a lot of construction going on across the street, but the location was perfect, the staff were all very friendly and helpful, and our room was clean and comfy.

great location

A very well run hotel with an excellent location between green park and Piccadilly. The staff is notably helpful, including housekeeping, reception, the restaurant and the concierge.

Wonderful accommodations, friendly and knowledgeable staff, impeccable service, Delicious outstanding breakfast

Generally ok, but experienceceas let down by lack of vegetarian options in buffet breakfast (when we specifically asked if there would be). Apparently they thought mushrooms & beans is good enough. Need to expand their horizons!

Friendly and helpful reception staff however for a 4 star hotel this seemed dated, small rooms and breakfast wasn’t worth £25 pp. breakfast was cold, coffee awful and not as nice as other hotels we’ve stayed at before in the same area. The breakfast staff seemed new or just simply didn’t know how to operate. I would class this as cheap and cheerful if you get the hotel at a good price but it’s certainly NOT worthy of the full price being asked for at this hotel.

Lovely hotel, super helpful staff and dinner and breakfast were excellent

Great location, great service. The room was a little small but fine for our needs. Breakfast buffet was great and reasonable in price.

We have been many times. The location is the principal reason. Hotel is starting to show it's age. Breakfast is not brilliant. Staff on the other hand are very helpful.

The hotel building itself was fine. Our room was quite spacious with a queen size bed. There were no power points by the bed side tables but the hotel did give us an electrical extension chord on request. What lets this hotel down is the Mayfair Grill & Bar. On our first night after eating out we thought we would stop in for a desert. The staff looked at us like we were from outer space requesting such a thing. On the following morning we had breakfast buffet. I’m Gluten Free - there was GF cereal but no bread. When I asked for bread I was told no GF bread today, no apology, no explanation. On the second day same story, although after complaining I was brought some GF croissants. I overheard other diners asking for coffee with the reply “coffee machine’s over there”. However if you wanted tea they had to bring this to you. At £25 per head for the buffet I think the service was poor. We also stayed at The Rembrandt in South Kensington where, the rooms are smaller, the hotel is older, but the service and offering is so much better.

The hotel was overpriced for the size of the room (709) We ordered afternoon tea and it was awful value for money The sandwiches were unimaginative and stale, one which had a black filling defied recognition and the selection of cakes was uninspired and unappealing I have had afternoon tea in many places and the measure of many of them is the fact that you often cannot eat it all for the quality and quantity served to the extent it is often boxed for you to take away The presentation of this tea was drab and to be quite honest if the scones hadn't been as good the tea would have been unacceptable

The breakfast buffet was very expensive

Sadly a good room was spoilt by a blocked drain in the bathroom. Any water from shower or bath would not drain away. Restaurant service was exceptionally slow. One hour between each course. Food itself was excellent. The restaurant lacked any ambiance or atmosphere. Breakfast a little below par for a four star Cavendish experience. The staff themselves could not be more helpful.