Name: Quality Inn Jacksonville - Orange Park near Naval Air Station
Address: 4580 Collins Road, Jacksonville, Florida, United States of America, Jacksonville, Florida, US
Price range: US$60–US$74 per night
Rating: 7.63

What guests think

At Quality Inn Jacksonville - Orange Park near Naval Air Station, guests often praise friendly staff and fair value, but many also report uneven upkeep, with strong odors, humidity, and cleanliness problems ranging from dust to pests during some stays.

Rooms and facilities feel dated, with recurring maintenance issues like faulty doors or AC, broken fixtures, elevator outages, ice machines down, and a pool that is sometimes closed or dirty. Breakfast earns regular praise, while check-in and deposit handling receive mixed feedback. The location is convenient for drivers, though the area is industrial and some notice hallway smoke smells or traffic noise. Expect a budget stay with helpful staff but variable maintenance and cleanliness.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities draw frequent complaints: pool closures or poor upkeep, periodic elevator outages, and broken ice machines; occasional parking disruptions were also noted. A few guests appreciated designated smoking areas, but overall maintenance feels unreliable.

Related guest reviews

8

Thomas

1 Mar 2023

·

Stayed 1 night

The surrounding areas are not nice, but i know what is in the management 's control. Keeping thd swimming pool clean!

10

Wilson

21 Jun 2025

·

Stayed 1 night

It was clean and had a smoking section with a picnic table under the trees

6

David

3 Jan 2024

·

Stayed 3 nights

All three ice machines not working. My sink drain was not only dirty the stopper was pulled and sitting on the sink not connected. Bathtub had obvious rust. My room was decently clean.

10

WENDY

1 Jan 2024

·

Stayed 3 nights

Elevator broke during our stay…it was fixed within hours. I think that was good maintenance.

2

Sarah

26 Dec 2023

·

Stayed 4 nights

We made reservations for 4 nights. When we got there we were greeted at the front desk. We discovered that our room was missing a refrigerator from its cabinet. When asked about it they seemed unaware. They could not change rooms that evening but would check into it for the other nights. No problem, we will just use ice from the ice machine. NO ICE MACHINE. The following day went down to check our status for another room. No messages were left so had to start all over. Candace at the front desk was a big help and said that she would take care of it by the time we returned. She did and was given another room. This room was fine but the outlets next to the bed did not work. After a few days i did ask if we could get some clean towels since they were thin and seemed to stay damp after using. I was given one towel and was told that they HAD NO MORE CLEAN TOWELS. The bed was bouncy and the sheets were thin. Even the water fountain that fills water bottles did not work! On a positive note they had 2 Tesla chargers but one did not work!!! Will not be staying here again!!!!!

4

Stephanie

2 Mar 2023

·

Stayed 2 nights

Picture of pool is why we booked here. It was nothing like the picture and when we went to go lounge by it it was closed. They wouldnt let us use the chairs so we sat at a picnic table to read and get sun

4

Anthony

3 Nov 2024

·

Stayed 2 nights

Our stay was not great. I will attach pictures. First, when checking in there was an employee who was complaining that this wasn’t her weekend to work but she was working. Immediately when you stepped in the room you were almost knocked down with mildew/mold smell. Dark spots on ceiling from water damage, mold in shower. The best was one of the worst I’ve ever slept on. You could feel every spring poking through. They were paving the parking lot and once were not able to get in the lot because they were blocking the only opening. If there were any other hotels available this weekend we would have left the Quality Inn.

2

Cheryl

26 Apr 2024

·

Stayed 1 night

Elevator didn't work...there was no accommodations for the inconvenience....i have a heart problem had to walk up 3 flights of stairs this is crazy.

4

Jennifer

26 Jun 2025

·

Stayed 2 nights

The carpet in our room was sticky when you walked on it for some reason. There was pee on the toilet seat when we arrived. The shower knob was broken so when you took a shower water was spraying out from the bottom. There were homeless people hanging outside and inside the lobby. The pool was down and not cleaned so it was definitely an eye sore. The staff was nice tho but unfortunately we won’t be staying there again.

2

Cesar

24 Jul 2023

·

Stayed 2 nights

As soon as we arrived to the room there was an awful smell like humid. When we went to the bathroom the towels were dirty and wet. The bed sheets were also dirty. My husband went to the lobby to get new towels and bed sheets we changed it all. The next day the elevator broke down and they didn’t properly announce it to the guests in the hotels.

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Cleanliness

Cleanliness is inconsistent, with repeated reports of musty or marijuana odors, visible mold, damp humidity, and pests (roaches, ants, and occasional bedbugs), alongside some clean-room experiences. Hallways and carpets are also cited as dirty at times.

Related guest reviews

6

Angel

10 Aug 2025

·

Stayed 1 night

I have been staying at this property every 3-4 weeks for quite a while. They've always been accommodating and friendly. The last visit has insured I'll not be back. I have called and emailed looking to speak with manager. I have not received a return call. My last stay here I received many (100's) of bedbug bites and when I returned home ended up in urgent care for a massive infection from them. 3 weeks later I'm still on antibiotics and will end up with some scar tissue from how badly I was bitten. Though I had bites all over my body, my right thigh received the worst of it and was swollen to almost twice it's size. I've only ever run into bedbugs once before in my life and it was nothing like this. Itching, burning, bruising, and skin issues that may leave actual pocks in my skin. No return call, no apology, no concern that I won't be back. Sadly, I know all the employees I've been there so often, it had become my home away from home. Time to find a place that cares about the pain and discomfort I've suffered through and the side effects from the antibiotics.

6

Randel

24 Aug 2025

·

Stayed 2 nights

The property was adverage. There was an odor through out the hotel, the shower head in my bathroom was not fixed properly, there was hair on my sheets when i pulled the blanket back.

2

April

14 Jun 2024

·

Stayed 2 nights

Our room was dirty and moldy. The bathroom had, what looked like, vomit splatter on the walls. The moisture in the room was awful. It felt like we were sleeping on wet sheets. The mold was clearly visible on the ceiling in the area of the the bathroom hallway. The elevator and hallways smelled of marijuana. The pool and pool furniture were covered in bugs. After a long day of travel baseball all we wanted was to jump in the pool and decided against it after we saw it. I will definitely spend the extra $20 next time to stay somewhere nicer.

2

Jeanine M

18 Feb 2024

·

Stayed 1 night

Bed bugs!! Very dirty! Very disappointing

2

Walter

19 Jan 2025

·

Stayed 1 night

Dirty bedsheets

4

Jacqueline

4 Sept 2025

·

Stayed 1 night

They first gave me a room that was disgusting, not clean, beds weren't made, looked and smelled like someone or something peed all over everything, found out they were supposed to be even using that room, so I don't know what happened there but it gave me the heebie geebies, then gave me an upgrade for the inconvenience, the room was clean and essentially comfortable, but had an odor that I can't describe. I will not be choosing this hotel again.

2

Snezana

25 May 2025

·

Stayed 2 nights

As soon as you walk in…. You smell cigarette smoke. The room smelled like mold and pee. The mattress smelled like pee. There were roaches on the floor and the counters. Just terrible.

4

Mike

8 Dec 2024

·

Stayed 2 nights

Hallway carpet dirty and filthy terribly smells marijuana even though the signs says no smoking

2

Stephanie

3 Sept 2024

·

Stayed 1 night

The mildew smell was so strong, as a severe asthmatic, I was unable to stay here. We had to leave immediately. There were black stains all over the ceiling.

4

Lori

29 Nov 2024

·

Stayed 2 nights

Morning breakfast staff very friendly. Average food. Lacked coffee for room coffee makers ~ out of regular coffee on holiday weekend. Room was gross. Smelled of wet dog (pet rooms need to be established and only used for pet accommodation). Barking dog at 6am, no sign to disallow pets on dining area. Bathroom had mold in the shower, worn out toilet, and lack of towels. Well worn out hotel. Price reflects it.

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Rooms

Rooms are dated and show wear, with recurring maintenance issues like hard-to-close doors, faulty AC, broken fixtures, and thin or uncomfortable mattresses; noise from halls or neighboring areas is also mentioned. Some rooms are spacious or comfortable.

Related guest reviews

6

Brian

6 May 2024

·

Stayed 1 night

The door handle broke off from inside my room and I had to call down to the front desk so someone could come up and let me out.

6

Kim

3 Jun 2025

·

Stayed 1 night

I had reserved a room with 2 beds they gave me a room with a king. The shampoo bottle was empty. There was mold or dirt around the top wetr the tile meets tub. The refrigerator was froze and AC wasn't really working.

8

Brunhilde

13 Mar 2023

·

Stayed 3 nights

All was fine until the night, when every little sound in the corridor could be heard and kept me awake. In the morning, I checked the main door and found that the door did not close properly. There were screws missing from the metal faceplate on the doorframe. I went top the front desk and let them know. They promised it would be fixed. Nothing happened. Complained again the next day. Nothing happened. Was so glad to checkout the next morning and return home for a good night's rest!

6

SHARON

13 Apr 2024

·

Stayed 1 night

The room was exactly what you would expect for a 2 star. Bed was comfortable, room was clean. Unfortunately our room was directly across from a room that was used for employees or something and people were in and out of it all night talking loudly.

6

Jay

26 Jan 2025

·

Stayed 1 night

Decor seemed a little dated. Okay value. We were on the first floor and kept hearing banging throughout the night. Not sure if it was doors slamming or what. Front desk people were pleasant.

4

Robert

3 Nov 2024

·

Stayed 1 night

The shower had no curtains it had fell of the wall the parking entrance was being paved no way in

4

melissa

17 Jul 2024

·

Stayed 1 night

The AC couldn't cool the room, one of the lights didn't work, and the door stuck so bad we thought they gave us someone else's room initially.

8

Cheryl

12 Nov 2024

·

Stayed 2 nights

We stayed 2days. Everything was great until we went to bed. Those mattresses had to be from the 80tys all we heard was springs, the worst bed ever. You change the bed, I'll change the score. Also, could have used some more clean towels for the second day. We stayed 2days 2towels

6

William

6 Jul 2023

·

Stayed 6 nights

It was quiet, the AC worked well, and the bed was comfy, but it was pretty run down, and some things didn't work like the microwave and the fridge didn't stay vey cold. I was away most of the day, so it didn't bug me too much, but if had to spend more time there, it would have been tough.

6

David

28 Jun 2023

·

Stayed 2 nights

The room curtains would not close to keep light out.

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Service

Service is generally friendly and helpful, with several staff praised by name and prompt room moves or fixes. That said, guests reported slow or problematic check-in, deposit and refund disputes, inconsistent housekeeping, and uneven responsiveness at night.

Related guest reviews

2

BRUCE

27 May 2025

·

Stayed 4 nights

Property looked nice, but my reservation was canceled because of poor communication between the hotel and Travelocity.

10

Jazmyn

23 Oct 2023

·

Stayed 2 nights

I enjoyed 2 night stay here. Property is clean, front desk staff was nice and very helpful. I would like to give a special thank you to the general manager Rochelle (hopefully I spelled that correctly) and Mr. Mike. They both went out of their way to assist me when my car battery died not once but twice! Thank you both so so much, I truly appreciate your help! Excellent customer service ❤️❤️

2

BRUCE

27 May 2025

·

Stayed 1 night

I arrived on Friday after changing the arrival date through Travelocity from Thursday. I was told that no change in arrival date was received by the hotel and my reservation was canceled.

2

Sandrell

7 May 2024

·

Stayed 1 night

Some of the associates wiring the desk were nice and friendly, but I'm not sure about the disconnect on the deposit that is asked, the deposit should be on hold until it's verified that there is no damages to the room, but the hotel takes your deposit and it takes weeks to return to your account and that was after I emailed choice hotels to see why my deposit's weren't going back at a reasonable time frame.

6

Any

16 Apr 2025

·

Stayed 1 night

Everything is fine with the hotel. I'm very upset because they never returned my deposit.

2

Layton

15 Sept 2023

·

Stayed 13 nights

Hotel staff, especially at the front desk, is apathetic and careless. I had to stay at this hotel for 2 weeks for work and during the 2 weeks I went down to the front desk to ask for fresh towels 3 different times and each time was given some eye-rolling, give-me-a-break type of excuse at to why there were not towels. These people suck. No other way to say it, they just SUCK

2

Alexander

19 Jan 2024

·

Stayed 1 night

I went to check into this hotel, and my reservation was not there. The time was approximately 2 in the morning, and I was exhausted from being on the road. The gentleman behind the counter seem to not know and said you got a call the name and number on the back “Sir” which said contact this property and I called it and it rang him. After this whole debacle went down, we ended up exchanging argumentative slurs, and raising our voices and I ended up leaving as I believe the gentleman behind the counter was lazy and had no intention as he just said call Expedi. As far as I’m concerned, I will not stay at Best Western ever again in a pinch or out of choice. When a client comes to a hotel at two in the morning, clearly exhausted from the road and the front desk is not intelligent enough to understand this, and that he/she needs to make an effort to help find his reservation. Maybe the quality of reviews would be higher.

10

Khadine

9 Nov 2025

·

Stayed 3 nights

I wanted to take a moment to recognize the staff that was working during my stay. The young lady with the curly hair, the lady with the longer darker hair, and the tall slim gentleman with the ginger-ish look were all amazing. Their customer service was warm, helpful, and made my stay very pleasant. The gentleman who lives on the property especially stands out—he is truly top-tier, and the young lady with the curly hair is as well. They really made me feel welcomed. However, when I checked in Thursday night after 12 AM, the gentleman at the front desk at that time could benefit from a little more customer service training. He wasn’t rude, and I don’t want him to be reprimanded, but he came across a bit dry and didn’t provide some basic information—such as the Wi-Fi password or directions to the elevators. I’ve stayed here before, so I knew where to go, but I just want to point out that, as the person greeting guests, a warmer approach would make a big difference. Overall, the service from the daytime staff was excellent and made my stay enjoyable. I hadn’t visited in a while due to a past experience with a previous cleaning staff member, but it seems that issue has been resolved, and I’m glad I gave the hotel another chance. You all really did a great job this time. Thank you.

2

Graciela

7 Jan 2024

·

Stayed 6 nights

Everyday for the first 3 days of our stay, of a 6 night stay, we let the front end staff know that the shower bar was broken. Which made it messy to take a shower, to compensate you’d use all your provided towels to sop up the floor. That was never fixed the entire time of our stay. Ended up having to request towels daily to take shower, as the room was not cleaned for those days either. At 2:00 a.m. on the last night, we were woken up by the hotel guy... who checked us in last Saturday... Was trying to give the room to someone else and said we aren't supposed to be in this room as he opened our door and proceeded to wake us up... we ended up just getting dressed and headed to the airport early as there was no way we would be able to feel safe there any longer... He ended up apologizing, after he figured out that there was a mistake… Lol… Just a thought, if they had checked us out 2 days earlier, why did our room card continue to open the door? They said they had accidentally checked us out 2 days earlier and would refund us for the last 2 days of our stay. I’ve been home for 2 days at this point and still haven’t received the mentioned credit.

10

John

25 Apr 2024

·

Stayed 1 night

Sierra and the manager (forgot her name) that works when Sierra is there are amazing!! I needed changes made, NO Problem. I wanted to add a person, NO Problem. Had a problem with my door. Switched out rooms immediately. Great customer service.

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Location

Convenient for drivers near highways and Orange Park destinations, but the immediate area feels industrial with limited views. Some note traffic or highway noise and occasional security concerns around the property.

Related guest reviews

10

Rob

12 Sept 2023

·

Stayed 2 nights

Room was clean and quiet. Very convenient location right off I-295. Good breakfast.

8

Craig

6 Feb 2023

·

Stayed 1 night

Location of the property made it easy for traveling for us.

6

Edgar

31 Aug 2023

·

Stayed 6 nights

People were "hanging out" at the smoking table at the back of the property drinking beer and smoking weed. I don't know if they were guests of the hotel or not. It just left me with an uncertain feeling about security.

6

FRANCIS

4 Feb 2024

·

Stayed 1 night

A lot of highway noise

10

Ebony

13 Oct 2024

·

Stayed 1 night

Very convenient for restaurants

8

Jason Cesar

9 Jun 2025

·

Stayed 4 nights

Staff was great and very hospitable. Was not a fan of the area as it was an industrial area. Everything is a short drive away but no good views from any room.

8

Angel

23 Jul 2025

·

Stayed 3 nights

I stay here about every 3wks or so. It's a good central location in yown

8

Darline

11 Apr 2025

·

Stayed 2 nights

Comfortable bed, shopping center nearby and easily accessible by car with parking available. It was good.

10

yong

30 Mar 2023

·

Stayed 2 nights

Traffic noise.

10

Tom

22 Sept 2024

·

Stayed 1 night

Nice clean hotel. Close to major interchange with access to anywhere in thr city

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Dining

Breakfast is often praised as hot and satisfying with friendly hosts. A minority mention limited variety, average quality, or occasional issues like items running out or ants.

Related guest reviews

8

Mousami

8 Apr 2023

·

Stayed 1 night

Courteous staff, clean rooms and nice hot breakfast. Good for 1-2 night stay.

10

Luis

2 Sept 2023

·

Stayed 1 night

Great for the money. Nice morning breakfast buffet!

10

Luis

21 Feb 2024

·

Stayed 2 nights

It was excellent for the purpose of my trip. Great breakfast.

6

Geno

18 Feb 2024

·

Stayed 1 night

Average hotel , a 3. Had a bed, tv, hot water. Breakfast was below average... powdered eggs.. just not good

8

Camille

28 Jan 2024

·

Stayed 2 nights

The staff was helpful and pleasant. All areas of the property were clean. Breakfast was good. This is an older property and could use some updating but that is reflected in the price. I would stay here aga8n.

10

Luis

16 Sept 2023

·

Stayed 1 night

Great value for the money! Excellent breakfasts!!

10

Luis

8 Nov 2023

·

Stayed 1 night

Great for the price!!! I usually only use it for 1 night stays, but it is perfect. Great morning breakfast!

8

Frank

11 Feb 2024

·

Stayed 3 nights

Wish breakfast had more options, it was the same every morning

2

Nathan

26 Oct 2024

·

Stayed 1 night

Terrible customer service. The cleaning staff cleaned my room and threw away some of my items without permission, then debedded my room and did not provide me with new clean sheets or towels. The ice machine was broken, the breakfast in the morning had ants, and the air conditioning was cold when set to 80 degrees. The room itself was fine, I just cannot recommend interacting with the night staff at all.

4

Lori

29 Nov 2024

·

Stayed 2 nights

Morning breakfast staff very friendly. Average food. Lacked coffee for room coffee makers ~ out of regular coffee on holiday weekend. Room was gross. Smelled of wet dog (pet rooms need to be established and only used for pet accommodation). Barking dog at 6am, no sign to disallow pets on dining area. Bathroom had mold in the shower, worn out toilet, and lack of towels. Well worn out hotel. Price reflects it.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$67
February	US$72
March	US$75
April	US$67
May	US$67
June	US$62
July	US$70
August	US$66
September	US$68
October	US$70
November	US$68
December	US$64

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $61	16 $61	17 $61	18 $73	19 $73
20 $66	21 $61	22 $60	23 $61	24 $61	25 $68	26 $70
27 $61	28 $61	29 $61	30 $61

Su	Mo	Tu	We	Th	Fr	Sa
				1 $64	2 $68	3 $68
4 $61	5 $64	6 $64	7 $62	8 $62	9 $73	10 $73
11 $61	12 $61	13 $63	14 $63	15 $63	16 $74	17 $73
18 $63	19 $62	20 $64	21 $63	22 $64	23 $71	24 $70
25 $63	26 $63	27 $64	28 $64	29 $63	30 $70	31 $70

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed

Room, 1 King Bed (Roll-In Shower)

Executive Studio Suite, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds

Junior Studio Suite, 1 King Bed

Executive Studio Suite, 2 Queen Beds

Room, 1 King Bed (Accessible Tub)

Standard Room, 2 Double Beds

Guest reviews

Good

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Quality Inn Jacksonville - Orange Park near Naval Air Station

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