Bahia Principe Explore Tulum - Hyatt Inclusive Collection - All Inclusive

Large, family‑oriented complex with multiple pools, splash areas and a kids club, plus access to sister properties; grounds are generally well maintained. Downsides include inconsistent/limited shuttles, early pool or bar closing, understaffed bars, some paid evening shows, and no room service.

Grounds, pools and common areas are often kept clean, and many guests found rooms tidy. However, several report musty or damp rooms, mold or ants/bugs, birds/raccoons near dining, and inconsistent housekeeping or restocking.

Some renovated, spacious suites with separate living areas suit families well. Recurring issues include firm beds, weak AC and humidity/mildew odors, maintenance problems (doors/showers/hot water), and that “two‑bedroom” units are usually one bedroom plus a sofa bed.

Many praise friendly, hard‑working staff across pools, restaurants and the kids club. Others report slow or confusing check‑in, unhelpful guest services, limited pool/beach servers and understaffing, pushy sales, and difficulty securing reservations or timely fixes.

Set within a large, wildlife‑rich complex with access to sister properties; some note convenient access to the Tulum airport. It’s remote with little nearby, walking is significant, transport/airport shuttles can be unclear or extra, and the beach is rocky/seaweed‑prone (calmer areas near sister hotels).

Buffet variety is broad and some à la cartes are enjoyed, but quality is mixed and dining rooms can be hot. A recurring issue is scarce or restricted à la carte reservations (sometimes extra charges), inconsistent or watered‑down drinks, limited late‑night options, and a few reports of illness.