Bahia Principe Escape Sian Ka'an - Adults Only - All Inclusive

I have stayed at this hotel twice before and it has definitely gone downhill. I don’t even know where to start. We stayed for one week. On arrival we were told we were being upgraded as we were hotel.com gold customers and our booking came with a free upgrade. We were very excited about this until we got to the room. Damp smelling, musty and workmen working all day and all night in the garden of our garden access room. Absolutely no privacy at all. On top of that our bed was rickety and old and as we were quite near reception we could hear the entertainment as if we were in the front row, which was pretty annoying after travelling over 16 hours to get there.

Politeness, cleanliness, hospitality at all hours

We had a great stay at Bahia Principe Luxury Sian Ka’an in the Riviera Maya. Upon arrival, we were pleasantly surprised with an upgrade to a superior suite near the lobby, which was spacious and conveniently located within easy walking distance to the restaurants and buffet. The food quality was excellent for an all-inclusive, with plenty of variety and solid dining options. We also enjoyed having access to the other Bahia Principe resorts via a quick shuttle ride, making it easy to spend time at the beach and take advantage of additional amenities. Dinner reservations and excursions were easy to arrange, which kept the trip stress-free. The Hacienda Market on property was a big plus and made souvenir shopping simple, with lots of options available without leaving the resort. For our final night, we upgraded to a penthouse suite, and it was absolutely worth it. The rooftop jacuzzi and open views of the Riviera Maya sky were the perfect way to end the trip. Overall, Sian Ka’an offers a relaxing atmosphere, great food, and convenient access to everything you’d want for a Mexico getaway!

Service was not so great, rooms too old ,

Staff was super friendly and extremely helpful room was very nice The food was amazing, literally every restaurant.