Secrets Akumal Riviera Maya - Adults Only

food was great

Secrets was great. Service over the top. Good food, clean facilities. DO NOT BOOK TRANSPORTATION recommended by hotel. Amstar left us waiting 1.5 hrs at airport. If you look at Amstar reviews they're terrible. An employee told me, you can't expect us to be perfect.

What we liked: *The pool and beach areas had great, attentive service. *Each day, there is a different grill option on the beach which is some of the best food we had the resort. *The bike tour was surprisingly good. It's a 90 minute tour on flat ground with a few different stops in the surrounding area. *The kayak tour and paddle board tours were okay. If you like water sports, this is likely not the resort for you. There are restrictions on when you can use those amenities & booking is competitive. What we disliked: *The check-in process was frustrating. We arrived 30 minutes before 3:00 pm. Waiting would have been no problem, but we were bombarded by staff trying to sell us invitations to timeshare events, spa services, etc. Not one staff member asked, "What would you like to do this week?" If they had, we likely would have gotten answers to questions we had later on. *We were locked out of our room twice during the stay. The first time was a night because the room door did not want to communicate with the app they provide for access. It took several technicians and security to resolve the issue. The second time was at check out. Check out is at 12:00 pm, but they don't tell you that your app will deactivate at 11:30 am. We planned to stop in our room once more right before check out to freshen up and could not get into our room. We had to find someone to let us in and almost missed our airport pickup. *Food ranged from okay to very good. Nothing was amazing.

We stayed at Secrets Akumal Cancun for four nights over New Year’s. Overall, the hotel is good, and most of the staff make an effort to provide good service. The Preferred Club Lounge was a highlight. Diego was excellent at reception, and Angel was always attentive. Our second concierge, Metz, made a real difference after we upgraded our suite. Although it took a little time for her to contact us, once she did, her service was exceptional and truly elevated our stay. Unfortunately, our first concierge, Monica, was not helpful. The most disappointing moment was at the beach, where there were no loungers available, and the staff member on duty made no effort to help or find a solution. This was very frustrating for a luxury resort. Another issue was the restaurant closing time (10:30 p.m.). We arrived at 10:00 p.m., and while still eating, all remaining dishes and desserts were brought at once because the kitchen was closing, which felt rushed and unpleasant during a vacation. In summary, Secrets Akumal is a good hotel with some excellent staff, but service consistency needs improvement to fully meet luxury expectations.

Wonderful resort, excellent food, and plenty of activities to enjoy. Highly recommended the Chef’s Table (thanks to Omar and Roberto). Beautiful beach and sea for the snorkeling.