Akumal Bay Beach & Spa Resort
US$450
/ night
Avg. for November
Prices for Akumal Bay Beach & Spa Resort
Select dates to see prices and availability
US$450
/ night
Avg. for November
Monthly average prices
Nightly prices at Akumal Bay Beach & Spa Resort average US$220 in the cheapest month (September) and US$533 in the most expensive month (October), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$431 |
| February | US$435 |
| March | US$400 |
| April | US$370 |
| May | US$304 |
| June | US$253 |
| July | US$239 |
| August | US$227 |
| September | US$220 |
| October | US$533 |
| November | US$450 |
| December | US$433 |
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Nov · US$450
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Most expensive: October (~US$533)
Cheapest: September (~US$220)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 4 outdoor pools, you can spend some time at the private beach.
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 4 outdoor pools, you can spend some time at the private beach.
Business amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Dining
Grab a bite from the snack bar/deli serving guests of Akumal Bay Beach & Spa Resort All Inclusive. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10 AM.
Rooms
Treat yourself to a stay in one of the 310 guestrooms, featuring outdoor private hot tubs and plasma televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and free minibar items.
Location
When you stay at Akumal Bay Beach & Spa Resort All Inclusive in Akumal, you'll be by the sea, within a 5-minute drive of Akumal Beach and Riviera Maya Golf Club.
What's nearby
Akumal Beach(0.5 Miles)
South Akumal Beach(0.8 Miles)
Hekab Be Biblioteca(0.8 Miles)
Akumal Ecological Center(1 Miles)
Half Moon Bay(1.7 Miles)
Yal-ku Lagoon(1.9 Miles)
Riviera Maya Golf Club(2.2 Miles)
Aktun Chen(2.2 Miles)
Xcacel Beach(5.6 Miles)
Xcacel-Xcacelito Sanctuary(6.4 Miles)
Xcacelito Beach(6.4 Miles)
Xel-Há Park(6.8 Miles)
Xpu-ha Beach(8.2 Miles)
Tajma Ha Cenote(8.2 Miles)
El Toh Ecopark(8.4 Miles)
Cozumel Intl. Airport (CZM)(33.5 Miles)
Tulum Intl. Airport (TQO)(41.6 Miles)
Cancun Intl. Airport (CUN)(57.4 Miles)
Parking
Restaurant
Swimming pool
Business centre
Room service
Tour desk
Location
Km. 104 Carretera Federal Cancun-Tulum, Akumal, Quintana Roo, Mexico
Akumal Beach (0.5 Miles)
South Akumal Beach (0.8 Miles)
Hekab Be Biblioteca (0.8 Miles)
Akumal Ecological Center (1 Miles)
Half Moon Bay (1.7 Miles)
Yal-ku Lagoon (1.9 Miles)
Room options
11
Junior Suite Penthouse Ocean Front Rooftop Terrace
Room details
1 Extra-Large Double Bed
Sleeps 2
850 ft²
Balcony or PatioAir ConditioningWi-Fi (Free)Separate Living RoomOutdoor Private Spa TubPrivate Spa Tub
8
Junior Suite Garden Premium Ocean Front
Room details
1 Extra-Large Double Bed
Sleeps 2
Balcony or PatioAir ConditioningWi-Fi (Free)Separate Living RoomOutdoor Private Spa TubPrivate Spa Tub
7
Junior Suite Garden Ocean Front
Room details
1 Extra-Large Double Bed
Sleeps 2
592 ft²
Balcony or PatioAir ConditioningWi-Fi (Free)Separate Living RoomOutdoor Private Spa TubPrivate Spa Tub
9
Junior Suite Premium Ocen Front
Room details
1 Extra-Large Double Bed
Sleeps 2
495 ft²
Balcony or PatioAir ConditioningWi-Fi (Free)Separate Living RoomOutdoor Private Spa TubPrivate Spa Tub
9
Junior Suite Ocean Front
Room details
1 Extra-Large Double Bed
Sleeps 2
495 ft²
Balcony or PatioAir ConditioningWi-Fi (Free)Separate Living RoomOutdoor Private Spa TubPrivate Spa Tub
8
Junior Suite Penthouse Premium Roof Top Terrace
Room details
1 Extra-Large Double Bed
Sleeps 2
Balcony or PatioAir ConditioningWi-Fi (Free)Separate Living RoomOutdoor Private Spa TubPrivate Spa Tub
Guest reviews of Akumal Bay Beach & Spa Resort
8.8
Fabulous
Based on 1,000 verified reviews
Who stays here?
Business
0%
Couple
57%
Family
30%
Group
10%
Solo
0%
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews of Akumal Bay Beach & Spa Resort, travelers consistently praise the quiet beachfront setting, friendly staff, and snorkeling in Akumal Bay, while opinions split on food quality, room condition, and the impact of seaweed and renovations.
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What guests think
Across recent reviews of Akumal Bay Beach & Spa Resort, travelers consistently praise the quiet beachfront setting, friendly staff, and snorkeling in Akumal Bay, while opinions split on food quality, room condition, and the impact of seaweed and renovations.
Many enjoyed ocean‑view rooms, a relaxed vibe with daily yoga and live music, and helpful service from long‑tenured staff. Common drawbacks include inconsistent buffet quality, limited top‑shelf drinks, waits for a la carte dining, and occasional maintenance issues like weak A/C, hot‑water problems, or dated rooms. Seaweed and rocks can limit swimming at times, and recent renovations or chair saving around the pool/beach frustrated some guests. Expect a low‑key, beachfront stay with great staff and amenities, but variable food and room experiences.
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AI-generated summary based on recent guest reviews
Facilities
Wellness offerings stand out, with frequent praise for yoga, spa treatments and easy snorkeling or SUP from the beach. Downsides noted include pool renovations/noise, limited loungers and daybeds, occasional elevator/gym closures, and a low‑key entertainment program.
Related guest reviews
10
Laura
13 Aug 2025
·
Stayed 6 nights
My kids love Karla in the Kid's Club. I love how friendly everyone is and the renovated room we got in building 3. The sargassum is a problem right now, and there are some renovations causing some noise at the main pool. Also, the gym is currently closed for renovations as well, but the hotel still has the best snorkeling right off the beach that I've seen.
My kids love Karla in the Kid's Club. I love how friendly everyone is and the renovated room we got in building 3. The sargassum is a problem right now, and there are some renovations causing some noise at the main pool. Also, the gym is currently closed for renovations as well, but the hotel still has the best snorkeling right off the beach that I've seen.
6
Lee
19 Aug 2025
·
Stayed 7 nights
Major renovation works taking place. Hard to relax by the pool with constant drilling and banging. Was Not advised of this prior to booking. The room next door to us was also under renovation and work was carried out durning the night past 10pm on two occasions. Balcony door very poor security and left open each day by Housekeeping. Did not work on arrival and a temporary fix was done. Hot tub did not work on arrival also the TV however this was fixed. Hotel is generally nice. Most staff are helpful however a couple of staff give poor service. Good is generally nice.
Major renovation works taking place. Hard to relax by the pool with constant drilling and banging. Was Not advised of this prior to booking. The room next door to us was also under renovation and work was carried out durning the night past 10pm on two occasions. Balcony door very poor security and left open each day by Housekeeping. Did not work on arrival and a temporary fix was done. Hot tub did not work on arrival also the TV however this was fixed. Hotel is generally nice. Most staff are helpful however a couple of staff give poor service. Good is generally nice.
8
Kyla
7 Feb 2026
·
Stayed 5 nights
Beautiful facility. Nice activities. Staff was helpful.
Beautiful facility. Nice activities. Staff was helpful.
8
Elizabeth
19 Jan 2025
·
Stayed 7 nights
The good: Loved the proximity to beach, all rooms are ocean view. The staff are lovely. Nice decor and vibe. Clean, well appointed room. The food is hit or miss as far as their fine dining options. The bad: Elevator was broken half the time and building 4 stank of sewerage in hallway. Getting a good chair on the beach or by the pools is cutthroat. Get your towel on a chair by 615 am.
The good: Loved the proximity to beach, all rooms are ocean view. The staff are lovely. Nice decor and vibe. Clean, well appointed room. The food is hit or miss as far as their fine dining options. The bad: Elevator was broken half the time and building 4 stank of sewerage in hallway. Getting a good chair on the beach or by the pools is cutthroat. Get your towel on a chair by 615 am.
10
Alejandra
3 Feb 2026
·
Stayed 6 nights
Fabulous resort. Love the yoga and 5 yoga meditation with music. Rooms are large and clean. Very comfortable. Staff is so nice! Awesome gym. Good food and bartenders. Really liked the nightlife. We danced a lot.
Fabulous resort. Love the yoga and 5 yoga meditation with music. Rooms are large and clean. Very comfortable. Staff is so nice! Awesome gym. Good food and bartenders. Really liked the nightlife. We danced a lot.
10
Erin Nicole
6 Jun 2023
·
Stayed 5 nights
We had a fantastic stay here! It is low key, the staff is friendly, very clean, the pools were great and di not get gross by the end of the day, the beach is gorgeous and swimmable, the staff keep the seaweed raked, and the food at the restaurants and buffet were excellent. We booked a couple of excursions through the resort and they were also excellent. The only drawback would be the limited top shelf alcohol choices and the staff do not speak a lot of English so communicating and requesting some different cocktail choices were not easy, but we survived. Hands down we would stay here again.
We had a fantastic stay here! It is low key, the staff is friendly, very clean, the pools were great and di not get gross by the end of the day, the beach is gorgeous and swimmable, the staff keep the seaweed raked, and the food at the restaurants and buffet were excellent. We booked a couple of excursions through the resort and they were also excellent. The only drawback would be the limited top shelf alcohol choices and the staff do not speak a lot of English so communicating and requesting some different cocktail choices were not easy, but we survived. Hands down we would stay here again.
10
Chloe
12 Apr 2025
·
Stayed 9 nights
Quieter, amazing staff, yoga, SUPs, painting and Thursday markets. Loved our stay!
Quieter, amazing staff, yoga, SUPs, painting and Thursday markets. Loved our stay!
6
derrick
3 Jul 2025
·
Stayed 3 nights
Relaxing Retreat with Incredible Service — Watch out for the Seaweed We recently stayed at Akumal Wellness Resort in Akumal, Mexico, and overall had a wonderful and restorative experience. From the moment we arrived, the staff made us feel truly welcome — warm, attentive, and genuinely kind. The people here are what make this place so special. One of the highlights of our trip was the spa — the services were absolutely amazing. Every treatment we experienced was expertly done, leaving us relaxed and refreshed. It’s a must-do if you're staying at the resort. The food and drinks were another highlight. Every meal was delicious, and the drinks were always on point — fresh, flavorful, and plentiful. Whether poolside or at dinner, the culinary offerings exceeded our expectations. The only downside of our trip was the sargassum (seaweed) on the beach. Unfortunately, it was heavy during our visit, which made the beach largely unusable. While this is a natural and seasonal issue that many Caribbean destinations face, it was disappointing not to be able to fully enjoy the otherwise beautiful beachfront. That said, the resort made up for it in many other ways. If you're looking for a relaxing escape with great people, fantastic food, and top-tier wellness services, Akumal Wellness Resort is worth considering. Just be sure to check the seaweed conditions if the beach is a key part of your vacation plans. Would have been 5 stars if not for the seaweed.
Relaxing Retreat with Incredible Service — Watch out for the Seaweed We recently stayed at Akumal Wellness Resort in Akumal, Mexico, and overall had a wonderful and restorative experience. From the moment we arrived, the staff made us feel truly welcome — warm, attentive, and genuinely kind. The people here are what make this place so special. One of the highlights of our trip was the spa — the services were absolutely amazing. Every treatment we experienced was expertly done, leaving us relaxed and refreshed. It’s a must-do if you're staying at the resort. The food and drinks were another highlight. Every meal was delicious, and the drinks were always on point — fresh, flavorful, and plentiful. Whether poolside or at dinner, the culinary offerings exceeded our expectations. The only downside of our trip was the sargassum (seaweed) on the beach. Unfortunately, it was heavy during our visit, which made the beach largely unusable. While this is a natural and seasonal issue that many Caribbean destinations face, it was disappointing not to be able to fully enjoy the otherwise beautiful beachfront. That said, the resort made up for it in many other ways. If you're looking for a relaxing escape with great people, fantastic food, and top-tier wellness services, Akumal Wellness Resort is worth considering. Just be sure to check the seaweed conditions if the beach is a key part of your vacation plans. Would have been 5 stars if not for the seaweed.
8
Diane
21 May 2024
·
The property itself was nice, open, lots of relaxing areas. The beach is small but also close to the resort so easy access to the water. Unfortunately, the Sargasm decided to visit earlier than normal but the resort did a great job clearing the beach. My only disappointment was the food as there were not enough fish or shrimp options and the menus were obscure, and I am an adventurous eater. Another issue was the main pool has NO lounge chairs just beds and they are not conducive to sitting comfortably and there are not enough for everyone anyway. Overall, the resort was peaceful and beautiful, and I enjoyed my week there.
The property itself was nice, open, lots of relaxing areas. The beach is small but also close to the resort so easy access to the water. Unfortunately, the Sargasm decided to visit earlier than normal but the resort did a great job clearing the beach. My only disappointment was the food as there were not enough fish or shrimp options and the menus were obscure, and I am an adventurous eater. Another issue was the main pool has NO lounge chairs just beds and they are not conducive to sitting comfortably and there are not enough for everyone anyway. Overall, the resort was peaceful and beautiful, and I enjoyed my week there.
10
Emilie Day
7 Jul 2025
·
Stayed 8 nights
We absolutely love ABR! Our family has been visiting this resort for the past 15 years, and it continues to be a special place for us. Each year, we notice thoughtful updates and improvements, all while maintaining the natural beauty of the grounds, which blend seamlessly with the surroundings. Everything is always impeccably clean, and the staff is consistently kind, polite, and attentive. We especially enjoy the 8 AM yoga sessions, daily beach volleyball, and the wide variety of delicious food and drinks. While the evening entertainment could use some improvement—most nights the bands don't quite energize the crowd—there’s always a great atmosphere in the main palapa after dinner. Sundays are a highlight, with a fantastic Salsa/Cumbia band that gets everyone on the dance floor! During our recent stay, the sargassum issue affected the beaches, which was unfortunate but beyond anyone’s control. Akumal Bay is typically home to some of the most stunning beaches and snorkeling we’ve ever experienced. Overall, we love this resort for its welcoming, international vibe and outstanding customer service. We look forward to returning again!
We absolutely love ABR! Our family has been visiting this resort for the past 15 years, and it continues to be a special place for us. Each year, we notice thoughtful updates and improvements, all while maintaining the natural beauty of the grounds, which blend seamlessly with the surroundings. Everything is always impeccably clean, and the staff is consistently kind, polite, and attentive. We especially enjoy the 8 AM yoga sessions, daily beach volleyball, and the wide variety of delicious food and drinks. While the evening entertainment could use some improvement—most nights the bands don't quite energize the crowd—there’s always a great atmosphere in the main palapa after dinner. Sundays are a highlight, with a fantastic Salsa/Cumbia band that gets everyone on the dance floor! During our recent stay, the sargassum issue affected the beaches, which was unfortunate but beyond anyone’s control. Akumal Bay is typically home to some of the most stunning beaches and snorkeling we’ve ever experienced. Overall, we love this resort for its welcoming, international vibe and outstanding customer service. We look forward to returning again!
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found the property and rooms very clean, with well‑kept grounds. However, reviews also cite lapses and wear, such as dusty or musty rooms, cloudy/unclean pools, pests in a few cases, and public areas or seating needing better upkeep.
Related guest reviews
8
Mohsen
16 Oct 2023
·
Stayed 7 nights
The property need a face left almost everything falling a part , but it was clean . Landscaping was very nice . Front desk was very helpful and nice.
The property need a face left almost everything falling a part , but it was clean . Landscaping was very nice . Front desk was very helpful and nice.
8
christopher
18 Jun 2025
·
Stayed 5 nights
Nice and clean room ,very friendly employees Food was good, Mexican restaurant was the best. Big disappointment was the beach, tons seagrass prevent swimming . Because of that pool was overcrowded .
Nice and clean room ,very friendly employees Food was good, Mexican restaurant was the best. Big disappointment was the beach, tons seagrass prevent swimming . Because of that pool was overcrowded .
10
Ashley
30 May 2023
·
Stayed 3 nights
This is a really nice, quiet resort, it's not as new and shiny as others, but the staff does an excellent job maintaining the property and keeping it clean. The food was good, especially the Mexican and Peruvian restaurants. The rooms were really clean. It is a beautiful property and I would definitely go back.
This is a really nice, quiet resort, it's not as new and shiny as others, but the staff does an excellent job maintaining the property and keeping it clean. The food was good, especially the Mexican and Peruvian restaurants. The rooms were really clean. It is a beautiful property and I would definitely go back.
6
Christina
10 May 2024
·
Stayed 8 nights
We love the snorkeling at the resort and the staff. The room we had 2001 needed work. Broken mirror. Light fixture hanging from ceiling. We had cockroaches in the room. Box springs had holes in it. Air conditioner did not cool down enough. Lowest was 24. Maids didn’t clean very well. Paint was falling off the wall in the bathroom. The maids didn’t clean the floors. The sheets on the bed was a flat sheet that didn’t fit.
We love the snorkeling at the resort and the staff. The room we had 2001 needed work. Broken mirror. Light fixture hanging from ceiling. We had cockroaches in the room. Box springs had holes in it. Air conditioner did not cool down enough. Lowest was 24. Maids didn’t clean very well. Paint was falling off the wall in the bathroom. The maids didn’t clean the floors. The sheets on the bed was a flat sheet that didn’t fit.
10
barry
12 Sept 2025
·
Stayed 5 nights
Very clean, easy to navigate, good selection of food and drink. Buffet is great, snack bar is a great hang with breezy views and amazing pizza. Overall a great quiet resort.
Very clean, easy to navigate, good selection of food and drink. Buffet is great, snack bar is a great hang with breezy views and amazing pizza. Overall a great quiet resort.
10
Raymond
23 Oct 2025
·
Stayed 14 nights
Clean rooms and beautiful property. Ocean view from all rooms. Smaller resort and family friendly. Wonderful staff!
Clean rooms and beautiful property. Ocean view from all rooms. Smaller resort and family friendly. Wonderful staff!
6
pierre
10 Apr 2024
·
Stayed 12 nights
Établissement méritant pour les chambres un rafraîchissement. Ce qui est déjà en vous actuellement Une grande partie de l’hôtel était en réfection. Alimentation moyen, pas de grande saveur, pas de fruit mûr Sans saveur petit déjeuner varié, mais pas de très très grande qualité Plage, très belle, si ce n’est que nous ne savions pas qu’il y avait des roches et qui fallait absolument s’acheter des chaussures pour pouvoir aller dans l’eau Les sièges du restaurant du buffet vraiment très sale, les transats de la piscine, vraiment très sale, pas terrible , le service, de très bonne qualité, les gens sympathique pa Rapport qualité prix moyen
Établissement méritant pour les chambres un rafraîchissement. Ce qui est déjà en vous actuellement Une grande partie de l’hôtel était en réfection. Alimentation moyen, pas de grande saveur, pas de fruit mûr Sans saveur petit déjeuner varié, mais pas de très très grande qualité Plage, très belle, si ce n’est que nous ne savions pas qu’il y avait des roches et qui fallait absolument s’acheter des chaussures pour pouvoir aller dans l’eau Les sièges du restaurant du buffet vraiment très sale, les transats de la piscine, vraiment très sale, pas terrible , le service, de très bonne qualité, les gens sympathique pa Rapport qualité prix moyen
6
Marcel
13 Jun 2023
·
Stayed 6 nights
Das Positive vorweg: Das Hotel Akumal Bay hat einen tollen Service, egal in welcher Position: sehr zuvorkommend und auch authentisch und freundlich. Der Strand ist wundervoll, teilweise ist der Einstieg sehr steinig - Vorsicht ! Seegras wird hier mit aller Macht bekämpft, sehr erträglich. Leider waren wir jedoch mit dem Hotel größtenteils nicht zufrieden: 1.) Essenauswahl überhaupt nicht mexikanisch, das Essen war auch weitestgehend nicht gut. Poolbar Mittagsbuffet sehr verdreckt, verschmutzt und unappetitlich. 2.) Cocktails fürchterlich, billiger Fusel wird hier ausgeschenkt. Lieber nur Wasser trinken, ist auch gesünder. 3.) Die Zimmer sind sehr hellhörig und teilweise gibt es schon einige Defekte, z.B. klemmende Tür, ausgehängte Schiebetür, defektes Fliegengitter. 4.) Der Pool ist versifft und total warm, hier saßen den ganzen Tag unsere amerikanischen Mitmenschen in Ganzkörperschwimmanzug, Schwimmhut und 1 Liter Trinkbechern und unterhielten sich lautstark. Alles in allem sind wir -gerade auch in dieser Preiskategorie- nicht zufrieden gewesen.
Das Positive vorweg: Das Hotel Akumal Bay hat einen tollen Service, egal in welcher Position: sehr zuvorkommend und auch authentisch und freundlich. Der Strand ist wundervoll, teilweise ist der Einstieg sehr steinig - Vorsicht ! Seegras wird hier mit aller Macht bekämpft, sehr erträglich. Leider waren wir jedoch mit dem Hotel größtenteils nicht zufrieden: 1.) Essenauswahl überhaupt nicht mexikanisch, das Essen war auch weitestgehend nicht gut. Poolbar Mittagsbuffet sehr verdreckt, verschmutzt und unappetitlich. 2.) Cocktails fürchterlich, billiger Fusel wird hier ausgeschenkt. Lieber nur Wasser trinken, ist auch gesünder. 3.) Die Zimmer sind sehr hellhörig und teilweise gibt es schon einige Defekte, z.B. klemmende Tür, ausgehängte Schiebetür, defektes Fliegengitter. 4.) Der Pool ist versifft und total warm, hier saßen den ganzen Tag unsere amerikanischen Mitmenschen in Ganzkörperschwimmanzug, Schwimmhut und 1 Liter Trinkbechern und unterhielten sich lautstark. Alles in allem sind wir -gerade auch in dieser Preiskategorie- nicht zufrieden gewesen.
2
Lucie
18 Apr 2025
·
Stayed 8 nights
Return with bug bites which turned out to be bed bugs. Will never return!!
Return with bug bites which turned out to be bed bugs. Will never return!!
10
John Frederick
8 Apr 2023
·
Stayed 14 nights
The resort is delightfully small and very clean - perfect for a relaxing holiday. The housekeeping is top notch. Nice white sandy beach. There was sargassum (sea weed) but it was everywhere in the bay and not within the control of the resort. They did their best to clear it. The Staff at the resort are attentive, friendly, authentically happy and eager to please. Whenever we came upon staff throughout the property, we were always greeted with a smile and an “hola”. We were given stellar service by the following: (to name only a few) Buffet: Daniela,; Michelle; Marco; Hector; Otilio; Carla Tec; Carla Ek; Antonio; and Aurora - (the omelet lady) who was extremely friendly and consistently, much to our amazement, recalled each guest’s preferences in detail. Conceriege/lobby/lounge: Luis Fernando; Gil Huerta; and Erick Quezeda. Lobby bar/coffee: Marcia; Blanca; Whilbert; Lidia; and Alejandra. The pool area recreation staff: Jessica and Alejandro - these two friendly outgoing athletes lead morning easy stretch, yoga, cardio (mild) in the pool, which was fun, healthy and an enjoyable social event. There is nightly music in the open air lounge and it’s very well done, with a variety of performers during the week. We did not miss the loud disco party that many resorts have. The dining options are excellent - from the buffet to the specialty restaurants. We spent 2 weeks at the resort and will defiantly be planning a return visit.
The resort is delightfully small and very clean - perfect for a relaxing holiday. The housekeeping is top notch. Nice white sandy beach. There was sargassum (sea weed) but it was everywhere in the bay and not within the control of the resort. They did their best to clear it. The Staff at the resort are attentive, friendly, authentically happy and eager to please. Whenever we came upon staff throughout the property, we were always greeted with a smile and an “hola”. We were given stellar service by the following: (to name only a few) Buffet: Daniela,; Michelle; Marco; Hector; Otilio; Carla Tec; Carla Ek; Antonio; and Aurora - (the omelet lady) who was extremely friendly and consistently, much to our amazement, recalled each guest’s preferences in detail. Conceriege/lobby/lounge: Luis Fernando; Gil Huerta; and Erick Quezeda. Lobby bar/coffee: Marcia; Blanca; Whilbert; Lidia; and Alejandra. The pool area recreation staff: Jessica and Alejandro - these two friendly outgoing athletes lead morning easy stretch, yoga, cardio (mild) in the pool, which was fun, healthy and an enjoyable social event. There is nightly music in the open air lounge and it’s very well done, with a variety of performers during the week. We did not miss the loud disco party that many resorts have. The dining options are excellent - from the buffet to the specialty restaurants. We spent 2 weeks at the resort and will defiantly be planning a return visit.
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AI-generated summary based on recent guest reviews
Rooms
Spacious, all‑ocean‑view rooms and some renovated units earn compliments, especially penthouses with rooftop hot tubs. Others report dated furnishings, bathroom privacy quirks, and recurring issues such as weak A/C, hot‑water problems, broken fixtures, or construction noise.
Related guest reviews
8
Carolyn
4 Dec 2022
·
Stayed 19,329 nights
The staff was very friendly and accommodating. We had a Penthouse room which was lovely with 2 exceptions - a toilet that isn\'t private is not ideal - a full door isn\'t too much to ask. Also, the room never got cooler than 26 degrees C, despite the AC being on full blast at all times. We stopped at the front desk to ask about it, and they said the penthouse rooms just "don\'t get that cool" which is unacceptable in a very warm environment. The specialty restaurants were good with excellent service (if you were fine with going at 6pm or 8:30pm, otherwise had to wait 45mins to an hour), but the buffet was pretty bad (for breakfast, lunch, or dinner). The buffet had lots of options, but nothing that was very flavorful or cooked well. Drinks are weak (as usual at an all inclusive resort). The hunger games starting at 7:30am to get a beach chair or day bed is tiring - provide enough seats for your guests. Live entertainment (a singer or a band every evening) was lovely, and the waitresses there are great and work their tails off. Overall, it was a great trip and the hotel itself is beautiful. Foodies or heavy drinkers, look elsewhere to avoid disappointment. I recommend implementing an online reservation system for the restaurants to make things run smoother.
The staff was very friendly and accommodating. We had a Penthouse room which was lovely with 2 exceptions - a toilet that isn\'t private is not ideal - a full door isn\'t too much to ask. Also, the room never got cooler than 26 degrees C, despite the AC being on full blast at all times. We stopped at the front desk to ask about it, and they said the penthouse rooms just "don\'t get that cool" which is unacceptable in a very warm environment. The specialty restaurants were good with excellent service (if you were fine with going at 6pm or 8:30pm, otherwise had to wait 45mins to an hour), but the buffet was pretty bad (for breakfast, lunch, or dinner). The buffet had lots of options, but nothing that was very flavorful or cooked well. Drinks are weak (as usual at an all inclusive resort). The hunger games starting at 7:30am to get a beach chair or day bed is tiring - provide enough seats for your guests. Live entertainment (a singer or a band every evening) was lovely, and the waitresses there are great and work their tails off. Overall, it was a great trip and the hotel itself is beautiful. Foodies or heavy drinkers, look elsewhere to avoid disappointment. I recommend implementing an online reservation system for the restaurants to make things run smoother.
10
Sean Lee
26 Sept 2025
·
Stayed 7 nights
Every room in the facility has an ocean view. I've stayed here numerous times and it never disappoints. They are consistently upgrading and improving the property. The staff is amazing. I've never had a bad experience here. If I could give them 10 Stars I would.
Every room in the facility has an ocean view. I've stayed here numerous times and it never disappoints. They are consistently upgrading and improving the property. The staff is amazing. I've never had a bad experience here. If I could give them 10 Stars I would.
10
Daniel
28 Dec 2024
·
Stayed 6 nights
Our junior sweet in building 4 was spacious, modern, and comfortable. All balconies have impressive ocean views and jacuzzi tubs. The entire property is very scenic and well-maintained. There are plentiful drinking/dining options and the food and drinks rarely disappointed. We went for the holidays and the Christmas dinner was a true feast. Lots of activities are available at the resort and the surrounding area. The beach has tons of space, although beach chairs could be tricky to find if you get there after 10AM. The staff and service were the defining highlight for us. Everyone was incredibly attentive and friendly. We really appreciated the relative quiet and serenity of Akumal in comparison to Cancun and even Tulum. We would strongly recommend Akumal Bay to anyone looking for an amazing vacation.
Our junior sweet in building 4 was spacious, modern, and comfortable. All balconies have impressive ocean views and jacuzzi tubs. The entire property is very scenic and well-maintained. There are plentiful drinking/dining options and the food and drinks rarely disappointed. We went for the holidays and the Christmas dinner was a true feast. Lots of activities are available at the resort and the surrounding area. The beach has tons of space, although beach chairs could be tricky to find if you get there after 10AM. The staff and service were the defining highlight for us. Everyone was incredibly attentive and friendly. We really appreciated the relative quiet and serenity of Akumal in comparison to Cancun and even Tulum. We would strongly recommend Akumal Bay to anyone looking for an amazing vacation.
6
Isabel
7 Aug 2024
·
Stayed 6 nights
Beautiful setting and lovely property but make sure you ask for a room in the new part of the building. I was given a rooftop suite in the old building and it smelt terribly of sewage. Then I had to go and ask for a change which was really inconvenient as I'd arrived at 3.00 a.m. my time so was jet lagged. Water sometimes took a long time to be delivered to the room. Electricity is sometimes erratic so lifts were not always available so if you have mobility issues, ask for ground floor accommodation. Staff friendly and well-trained. Overall enjoyed my stay and wonderful to be directly on the beach.
Beautiful setting and lovely property but make sure you ask for a room in the new part of the building. I was given a rooftop suite in the old building and it smelt terribly of sewage. Then I had to go and ask for a change which was really inconvenient as I'd arrived at 3.00 a.m. my time so was jet lagged. Water sometimes took a long time to be delivered to the room. Electricity is sometimes erratic so lifts were not always available so if you have mobility issues, ask for ground floor accommodation. Staff friendly and well-trained. Overall enjoyed my stay and wonderful to be directly on the beach.
6
Renee
1 Jul 2024
·
Stayed 7 nights
Pro: super nice beach for swimming in the ocean; pleasant and helpful staff. Con: Our first room was old, rundown and the "oceanfront" view was hidden behind a tree. After the first night, we asked for a new room and they happily obliged. Don't stay in bldg. 1 - it's run down. Our TV didn't work, the toilet was behind a small glass door (no privacy), and paint was falling off the walls. They moved us to a remodeled room in bldg. 3. SO MUCH BETTER. Their drinks are watered down and they use very cheap liquor. I was not impressed by the food in the main dining hall. It was hit or miss. The restaurants were hard to get into and only two were good. The maid let us completely run out of toilet paper, so we had to call for more. I was disappointed that we didn't have an abundance of authentic Mexican food. We got some off campus, and it was the best meal we had the whole trip. I would recommend this facility due to location, the beach, and the lovely staff. Food and drink were very disappointing. They say no tips are required, but this is not true. Even the staff will guide you on how and when to tip.
Pro: super nice beach for swimming in the ocean; pleasant and helpful staff. Con: Our first room was old, rundown and the "oceanfront" view was hidden behind a tree. After the first night, we asked for a new room and they happily obliged. Don't stay in bldg. 1 - it's run down. Our TV didn't work, the toilet was behind a small glass door (no privacy), and paint was falling off the walls. They moved us to a remodeled room in bldg. 3. SO MUCH BETTER. Their drinks are watered down and they use very cheap liquor. I was not impressed by the food in the main dining hall. It was hit or miss. The restaurants were hard to get into and only two were good. The maid let us completely run out of toilet paper, so we had to call for more. I was disappointed that we didn't have an abundance of authentic Mexican food. We got some off campus, and it was the best meal we had the whole trip. I would recommend this facility due to location, the beach, and the lovely staff. Food and drink were very disappointing. They say no tips are required, but this is not true. Even the staff will guide you on how and when to tip.
6
karen
11 Jun 2024
·
Stayed 6 nights
Dining was a bit limited, our room was clean but bathroom is a bit awkward. There needs to bit more privacy in the toilet area.
Dining was a bit limited, our room was clean but bathroom is a bit awkward. There needs to bit more privacy in the toilet area.
10
Dianne
9 Mar 2025
·
Stayed 14 nights
The renovated rooms are lovely. T
The renovated rooms are lovely. T
6
Marty Edward
5 Jun 2025
·
Stayed 7 nights
We've been to ABBR many many times. The location is great. The rooms are nice as well. It seems there are fewer workers so it takes longer to get service on the beach and at the pool. The food in the buffet needs to be kept warmer, much warmer. They've been working on improvements; hopefully, they will continue.
We've been to ABBR many many times. The location is great. The rooms are nice as well. It seems there are fewer workers so it takes longer to get service on the beach and at the pool. The food in the buffet needs to be kept warmer, much warmer. They've been working on improvements; hopefully, they will continue.
4
Andrey
9 May 2025
·
Stayed 7 nights
This was our second and most likely last vacation in this resort. 1. AC in the room was not working. We asked to fix it several times. And it appears we weren’t the only ones. Several guests had the same problem and it was never fixed. 2. If you come to the beach after 8am - 99% you will not find free umbrella. We got lucky once. 3. Even though we booked 8 months in advance and at the time of booking asked for a room away from the main pool we were given room right in front of it. When asked to change rooms they said that nothing was available. Positives: 1. The beach is beautiful and if you’re into snorkeling you will not be disappointed. 2. Staff is friendly and our room was cleaned promptly. 3. Brazilian restaurant was very good. Hope this will help others to decide if this place is good for them.
This was our second and most likely last vacation in this resort. 1. AC in the room was not working. We asked to fix it several times. And it appears we weren’t the only ones. Several guests had the same problem and it was never fixed. 2. If you come to the beach after 8am - 99% you will not find free umbrella. We got lucky once. 3. Even though we booked 8 months in advance and at the time of booking asked for a room away from the main pool we were given room right in front of it. When asked to change rooms they said that nothing was available. Positives: 1. The beach is beautiful and if you’re into snorkeling you will not be disappointed. 2. Staff is friendly and our room was cleaned promptly. 3. Brazilian restaurant was very good. Hope this will help others to decide if this place is good for them.
6
Shanda
28 Jun 2025
·
Stayed 4 nights
Property was very nice. However inconvenienced by no hot water first day we arrived and no AC on last night at this location.
Property was very nice. However inconvenienced by no hot water first day we arrived and no AC on last night at this location.
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AI-generated summary based on recent guest reviews
Service
Service is widely described as warm, friendly and accommodating, with staff often going above and beyond. Some guests experienced slower or inconsistent service, seating priority concerns, or unresolved requests at times.
Related guest reviews
10
jacqueline
27 Jun 2023
·
Stayed 7 nights
We had an amazing time staying at the Akumal Bay Beach & Wellness Resort! The location was perfect, making it so easy for us to visit all the iconic places we had on our list. The resort itself was beautiful and well maintained, with plenty of amenities to keep us entertained during our stay. We especially enjoyed learning about the reef turtles from Alex's presentation! The staff members were incredibly friendly and helpful, always going above and beyond to ensure we were comfortable and happy. We met German and Joel during our vacation and I must say, they were an absolute delight! They treated us like family from the moment we arrived, always making sure we were comfortable and had everything we needed. Their eagerness to help was truly heartwarming and made our stay even more enjoyable. We must also highlight how much the evening performances delighted us. The singers were amazing and the musicians were out of this world. It was truly a night to remember, every night! We would like to give a special thanks to the servers Marissa, Marcia, Lydia and Rosa Linda for their kindness and professionalism throughout the 8 days of our stay. Thank you for an unforgettable experience that we will cherish forever.
We had an amazing time staying at the Akumal Bay Beach & Wellness Resort! The location was perfect, making it so easy for us to visit all the iconic places we had on our list. The resort itself was beautiful and well maintained, with plenty of amenities to keep us entertained during our stay. We especially enjoyed learning about the reef turtles from Alex's presentation! The staff members were incredibly friendly and helpful, always going above and beyond to ensure we were comfortable and happy. We met German and Joel during our vacation and I must say, they were an absolute delight! They treated us like family from the moment we arrived, always making sure we were comfortable and had everything we needed. Their eagerness to help was truly heartwarming and made our stay even more enjoyable. We must also highlight how much the evening performances delighted us. The singers were amazing and the musicians were out of this world. It was truly a night to remember, every night! We would like to give a special thanks to the servers Marissa, Marcia, Lydia and Rosa Linda for their kindness and professionalism throughout the 8 days of our stay. Thank you for an unforgettable experience that we will cherish forever.
10
Jan
29 Nov 2025
·
Stayed 3 nights
Always a true pleasure to stay at this hotel; our eighth time now! The staff are wonderful, especially the bar and restaurant groups and still see many friendly members from our previous visits such as Albert (incredible manager), Adriana (buffet, the best!), Wilbert (lobby bar extraordinaire), German (beach manager, outstanding) and so many more - Thank you to all for your service. The renovated rooms are very pleasant and comfortable, with a small seating area and couch. However, the true beauty is outside with a stunningly kept property - a true paradise on earth. Until next time, friends.
Always a true pleasure to stay at this hotel; our eighth time now! The staff are wonderful, especially the bar and restaurant groups and still see many friendly members from our previous visits such as Albert (incredible manager), Adriana (buffet, the best!), Wilbert (lobby bar extraordinaire), German (beach manager, outstanding) and so many more - Thank you to all for your service. The renovated rooms are very pleasant and comfortable, with a small seating area and couch. However, the true beauty is outside with a stunningly kept property - a true paradise on earth. Until next time, friends.
10
LaDena
21 Nov 2025
·
Stayed 11 nights
Most of the customer service was outstanding!
Most of the customer service was outstanding!
10
JUAN
27 Jun 2025
·
Stayed 4 nights
Every thing was great: room, pools, beach, restaurant, food, live music, drinks, but special the workers, not only they work hard, but specially how nice they are, how hard they do to be sure that be are happy. My special thanks to Manuel Novelo, he treated us like VIP guest, you are the best. Thank you guys, you are amazing
Every thing was great: room, pools, beach, restaurant, food, live music, drinks, but special the workers, not only they work hard, but specially how nice they are, how hard they do to be sure that be are happy. My special thanks to Manuel Novelo, he treated us like VIP guest, you are the best. Thank you guys, you are amazing
4
Daniel
6 Jun 2025
·
Stayed 3 nights
The 5 star rating of this all inclusive resort is not justified. Travelling solo at this resort I was treated like a second class citizen. I often sat waiting and watching as couples and families were seated in the resteraunts before me even though I arrived and checked in well before before they did. One evening I waited an hour and a half while I watched multiple couples and families walk right in and be seated. Thankfully one of the staff members recognized me from another resteraunt and when I told her I was forgotten she sat me right away. The Good: The majority of the staff were warm and welcoming. Cleaning crew always greeted while walking the halls. The room (Penthouse 4th BLDG) was clean and had a nice view. Bed was very comfortable. The Bad: Pools were cloudy. No towels to be found at smaller pools requiring a hike to the main pool to get one. Crowded beach with not enough chairs or shade. You must get up at 6am and secure a spot. Bars use bottom shelf liquor, unless you specifically ask for name brand. Frozen drinks not blended enough with large chunks of ice Food was scarce and terrible. This was the worst part of the trip.
The 5 star rating of this all inclusive resort is not justified. Travelling solo at this resort I was treated like a second class citizen. I often sat waiting and watching as couples and families were seated in the resteraunts before me even though I arrived and checked in well before before they did. One evening I waited an hour and a half while I watched multiple couples and families walk right in and be seated. Thankfully one of the staff members recognized me from another resteraunt and when I told her I was forgotten she sat me right away. The Good: The majority of the staff were warm and welcoming. Cleaning crew always greeted while walking the halls. The room (Penthouse 4th BLDG) was clean and had a nice view. Bed was very comfortable. The Bad: Pools were cloudy. No towels to be found at smaller pools requiring a hike to the main pool to get one. Crowded beach with not enough chairs or shade. You must get up at 6am and secure a spot. Bars use bottom shelf liquor, unless you specifically ask for name brand. Frozen drinks not blended enough with large chunks of ice Food was scarce and terrible. This was the worst part of the trip.
10
Les
14 Feb 2025
·
Stayed 7 nights
Wonderful resort and the most amazing friendly staff. For an all inclusive you were made to feel like a special guest nothing was a problem. Selection of restaurants was very good as was the main dining buffet, bars everywhere and no pressure to tip. Room was splendid cleaned every day, great bedding. Beach fabulous and good off beach snorkeling. Can’t rate it high enough!
Wonderful resort and the most amazing friendly staff. For an all inclusive you were made to feel like a special guest nothing was a problem. Selection of restaurants was very good as was the main dining buffet, bars everywhere and no pressure to tip. Room was splendid cleaned every day, great bedding. Beach fabulous and good off beach snorkeling. Can’t rate it high enough!
10
Katerina
23 Jul 2025
·
Stayed 13 nights
Great resort! Everyone was very attentive and helpful. Definitely would return!
Great resort! Everyone was very attentive and helpful. Definitely would return!
8
Denise
29 Mar 2025
·
Stayed 7 nights
We love this place and it was the second time we went. Unfortunately, I feel like the attentiveness of the wait staff in the restaurants was slow. Last year we went and had better service, and we thought it would get even better if we tipped constantly. This year we tipped constantly and it wasn’t better. It was worse…
We love this place and it was the second time we went. Unfortunately, I feel like the attentiveness of the wait staff in the restaurants was slow. Last year we went and had better service, and we thought it would get even better if we tipped constantly. This year we tipped constantly and it wasn’t better. It was worse…
4
Andrey
9 May 2025
·
Stayed 7 nights
This was our second and most likely last vacation in this resort. 1. AC in the room was not working. We asked to fix it several times. And it appears we weren’t the only ones. Several guests had the same problem and it was never fixed. 2. If you come to the beach after 8am - 99% you will not find free umbrella. We got lucky once. 3. Even though we booked 8 months in advance and at the time of booking asked for a room away from the main pool we were given room right in front of it. When asked to change rooms they said that nothing was available. Positives: 1. The beach is beautiful and if you’re into snorkeling you will not be disappointed. 2. Staff is friendly and our room was cleaned promptly. 3. Brazilian restaurant was very good. Hope this will help others to decide if this place is good for them.
This was our second and most likely last vacation in this resort. 1. AC in the room was not working. We asked to fix it several times. And it appears we weren’t the only ones. Several guests had the same problem and it was never fixed. 2. If you come to the beach after 8am - 99% you will not find free umbrella. We got lucky once. 3. Even though we booked 8 months in advance and at the time of booking asked for a room away from the main pool we were given room right in front of it. When asked to change rooms they said that nothing was available. Positives: 1. The beach is beautiful and if you’re into snorkeling you will not be disappointed. 2. Staff is friendly and our room was cleaned promptly. 3. Brazilian restaurant was very good. Hope this will help others to decide if this place is good for them.
8
Pierre
30 Nov 2025
·
Stayed 3 nights
Perfect beach ! Amazing service
Perfect beach ! Amazing service
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AI-generated summary based on recent guest reviews
Location
Beachfront on calm Akumal Bay with excellent off‑beach snorkeling and a quiet, relaxing vibe; town is walkable but wider sights require pricier taxis. Seaweed and rocky entries sometimes limit swimming, though the team works to clear sargassum.
Related guest reviews
10
Nina Legendre
29 Jun 2025
·
Stayed 3 nights
Beautiful grounds, updated rooms, easy beach access and a variety of dining options.
Beautiful grounds, updated rooms, easy beach access and a variety of dining options.
6
Michael Shaun
30 Nov 2024
·
Stayed 9 nights
I’ll say what was good only. Staff are very nice and pleasant to deal with. Beach is awesome, Raymond is the house evening entertainment, is great and imho underappreciated there. On weds the band Goliath plays and they rock! Leaving my review at that and that should speak volumes.
I’ll say what was good only. Staff are very nice and pleasant to deal with. Beach is awesome, Raymond is the house evening entertainment, is great and imho underappreciated there. On weds the band Goliath plays and they rock! Leaving my review at that and that should speak volumes.
8
Benjamin
20 Jun 2025
·
Stayed 3 nights
Gorgeous bay
Gorgeous bay
10
Deborah Jeanne
16 Apr 2024
·
Stayed 7 nights
My favourite part was the proximity to the ocean and the smaller size of the resort.
My favourite part was the proximity to the ocean and the smaller size of the resort.
6
Karen
7 Sept 2025
·
Stayed 9 nights
I went to snorkel with the many turtles that were supposedly there.(Akumal- place of the turtles) Instead the whole area was totally covered in a type of seaweed. Dump trucks and bulldozers worked all day, starting at 6:30 in the morning to clear the beaches.The hotel itself was ok, kind of old and tired. The staff was very good.
I went to snorkel with the many turtles that were supposedly there.(Akumal- place of the turtles) Instead the whole area was totally covered in a type of seaweed. Dump trucks and bulldozers worked all day, starting at 6:30 in the morning to clear the beaches.The hotel itself was ok, kind of old and tired. The staff was very good.
10
Peter Andrew
25 Mar 2025
·
Stayed 5 nights
Great beach and snorkeling. Not too crowded. Everything very close to walk to.
Great beach and snorkeling. Not too crowded. Everything very close to walk to.
8
Nikolai
21 May 2024
·
Stayed 9 nights
Beach was dirty and full of rocks. It is almost impossible to get in water because of rocks.
Beach was dirty and full of rocks. It is almost impossible to get in water because of rocks.
10
Ramaswamy
5 May 2025
·
Stayed 4 nights
On the beach. Excellent value for price. Mid size. Positives: All rooms have ocean views. Great vegetarian options. Diverse international visitors. Good snorkeling from beach. Turtle sites are nearby though require additional payment. Excellent yoga and meditation classes. Good attentive staff. Though slightly confused when it comes to service and reservations of beach chairs and gazebos. Negatives: Access to Tulum and other adjacent sites are limited. Cab fares via hotel are exorbitant. One can walk 15 mins on beach to town nearby and then hop on a cab to everywhere. But that’s not ideal while on vacation. Especially given Mexico’s arrangement to negotiate a ride each time. Thus, once there, feels a bit stuck.
On the beach. Excellent value for price. Mid size. Positives: All rooms have ocean views. Great vegetarian options. Diverse international visitors. Good snorkeling from beach. Turtle sites are nearby though require additional payment. Excellent yoga and meditation classes. Good attentive staff. Though slightly confused when it comes to service and reservations of beach chairs and gazebos. Negatives: Access to Tulum and other adjacent sites are limited. Cab fares via hotel are exorbitant. One can walk 15 mins on beach to town nearby and then hop on a cab to everywhere. But that’s not ideal while on vacation. Especially given Mexico’s arrangement to negotiate a ride each time. Thus, once there, feels a bit stuck.
10
Aaron
28 Oct 2024
·
The location in Akumal Bay was wonderful. The beach was beautiful and we saw turtles, rays, coral, and fish galore while snorkeling. The area was safe and convenient for walking. The property was beautiful and well laid out. We ate at several different restaurants with different cuisines. One item to kepe in mind, most of the restaurants are not air conditioned so we tried to sit by the windows or on patios as well as dress lightly. We relaxed on lounge chairs under a nice umbrella on the beach each day. The staff was incredibly nice and helpful and made the stay delightful. The overall location was convenient for getting to/from TQO airport and to/from local attractions.
The location in Akumal Bay was wonderful. The beach was beautiful and we saw turtles, rays, coral, and fish galore while snorkeling. The area was safe and convenient for walking. The property was beautiful and well laid out. We ate at several different restaurants with different cuisines. One item to kepe in mind, most of the restaurants are not air conditioned so we tried to sit by the windows or on patios as well as dress lightly. We relaxed on lounge chairs under a nice umbrella on the beach each day. The staff was incredibly nice and helpful and made the stay delightful. The overall location was convenient for getting to/from TQO airport and to/from local attractions.
8
Yulia
20 Jul 2025
·
Stayed 4 nights
The place is okay. The beach unfortunately wasn’t so good for kids. Lots of seaweed prevented us from swimming. The place doesn’t have a lot of activities.
The place is okay. The beach unfortunately wasn’t so good for kids. Lots of seaweed prevented us from swimming. The place doesn’t have a lot of activities.
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AI-generated summary based on recent guest reviews
Dining
Food feedback is mixed: several enjoy certain a la carte venues (Mexican, Brazilian, Peruvian, sushi) and breakfast, while many find the buffet bland, cold or repetitive and vegetarian options limited. Expect waits for dinner and mostly mid‑tier drinks.
Related guest reviews
10
Susan
6 Nov 2025
·
Stayed 6 nights
Beautiful resort and staff. Enjoyed the gym and tennis court. Great snorkelling right off the beach. Food was mediocre.
Beautiful resort and staff. Enjoyed the gym and tennis court. Great snorkelling right off the beach. Food was mediocre.
8
Alexandra
2 Mar 2025
·
Stayed 7 nights
Wij verbleven een week in dit hotel met een gezin met twee kinderen. We zaten in blok 4, redelijk recent gerestaureerd. Wel wat verschil tussen de kamers, wij kregen geen slippers, de kinderen wel. Wij kregen meer water, de kinderen minder. We hebben regelmatig gevraagd voor extra handdoeken want de kamer was vochtig dus niets werd droog. Op het dek hadden wij zitstoeltjes maar de buren deckchairs wat wij ook hadden verwacht want dat ligt toch lekkerder. De kamer heeft een goede afmeting, er is meer dan genoeg ruimte en het bed sliep heerlijk. Er wordt ook goed schoongemaakt. Voor het eten waren de verwachtingen laag en dat klopte ook met de werkelijkheid. Een paar restaurants, te weinig tafels dus in de rij (!!) om 18.00 uur of wachten tot 19:45. Kwaliteit middelmatig met 1 uitzondering: er is een sushibar, open van 12.30 tot 18.00. Perfect en smaakvol. Soms een lange rij maar het is het wachten meer dan waard. Het buffet is praktisch, voor iedereen wel iets te vinden. Alleen bij het ontbijt moesten we vaak lang wachten op ons drinken. Dan het strand en de ligbedden. Er worden handdoeken op de ligbedden neergelegd terwijl mensen dan uren later pas verschijnen alsof je in een goedkoop hotel zit. Als wij dit van te voren hadden geweten, waren we hier niet naartoe gegaan. Zorg voor voldoende bedden, maak het strand en de bedden schoon en verbied deze ‘’claim je stoel met een handdoek’ ellende. Super triest en het voelt goedkoop.
Wij verbleven een week in dit hotel met een gezin met twee kinderen. We zaten in blok 4, redelijk recent gerestaureerd. Wel wat verschil tussen de kamers, wij kregen geen slippers, de kinderen wel. Wij kregen meer water, de kinderen minder. We hebben regelmatig gevraagd voor extra handdoeken want de kamer was vochtig dus niets werd droog. Op het dek hadden wij zitstoeltjes maar de buren deckchairs wat wij ook hadden verwacht want dat ligt toch lekkerder. De kamer heeft een goede afmeting, er is meer dan genoeg ruimte en het bed sliep heerlijk. Er wordt ook goed schoongemaakt. Voor het eten waren de verwachtingen laag en dat klopte ook met de werkelijkheid. Een paar restaurants, te weinig tafels dus in de rij (!!) om 18.00 uur of wachten tot 19:45. Kwaliteit middelmatig met 1 uitzondering: er is een sushibar, open van 12.30 tot 18.00. Perfect en smaakvol. Soms een lange rij maar het is het wachten meer dan waard. Het buffet is praktisch, voor iedereen wel iets te vinden. Alleen bij het ontbijt moesten we vaak lang wachten op ons drinken. Dan het strand en de ligbedden. Er worden handdoeken op de ligbedden neergelegd terwijl mensen dan uren later pas verschijnen alsof je in een goedkoop hotel zit. Als wij dit van te voren hadden geweten, waren we hier niet naartoe gegaan. Zorg voor voldoende bedden, maak het strand en de bedden schoon en verbied deze ‘’claim je stoel met een handdoek’ ellende. Super triest en het voelt goedkoop.
2
James
26 Feb 2026
·
Stayed 7 nights
Worst thing was the food. Buffet was only good for breakfast, lunch and dinner were almost uneatable. Specialty restaurants were better but the cooks would only cook what they wanted, twice we wre told that we couldn't order things on the menus and when we complained they suddenly were able to make them. Put our name on a list to get in one and watched as people who added their names after us were admited before us, this also wasn't corrected till I complained. Room was ok but needed repairs, bed was uncomfortable, service was hit and miss with some staff providing true 5 star service but most NOT. We have stayed at this resort in the past and had recommended to many people, not any more. Best they offered us with all this was a discount on a return trip, explained that this will not happen that our next trip will be at a different resort. At what we paid for this trip we could have been on a Celebrity cruise in a premium class with better food and service.
Worst thing was the food. Buffet was only good for breakfast, lunch and dinner were almost uneatable. Specialty restaurants were better but the cooks would only cook what they wanted, twice we wre told that we couldn't order things on the menus and when we complained they suddenly were able to make them. Put our name on a list to get in one and watched as people who added their names after us were admited before us, this also wasn't corrected till I complained. Room was ok but needed repairs, bed was uncomfortable, service was hit and miss with some staff providing true 5 star service but most NOT. We have stayed at this resort in the past and had recommended to many people, not any more. Best they offered us with all this was a discount on a return trip, explained that this will not happen that our next trip will be at a different resort. At what we paid for this trip we could have been on a Celebrity cruise in a premium class with better food and service.
6
Marty Edward
5 Jun 2025
·
Stayed 7 nights
We've been to ABBR many many times. The location is great. The rooms are nice as well. It seems there are fewer workers so it takes longer to get service on the beach and at the pool. The food in the buffet needs to be kept warmer, much warmer. They've been working on improvements; hopefully, they will continue.
We've been to ABBR many many times. The location is great. The rooms are nice as well. It seems there are fewer workers so it takes longer to get service on the beach and at the pool. The food in the buffet needs to be kept warmer, much warmer. They've been working on improvements; hopefully, they will continue.
8
Maria
24 Dec 2025
·
Stayed 7 nights
Ojämn service, vacker strand och flera restauranger som inte var speciellt bra.
Ojämn service, vacker strand och flera restauranger som inte var speciellt bra.
8
Diana
23 Sept 2025
·
Stayed 12 nights
The best thing is the ocean view and the magic of Akumal bay . It is quiet and safe . The staff working for over 10 years in this resort are very nice and helpful . The new hires kids from the block not so helpful . The food : bufet dinner and lunch not great . Too much cheap Chinese rice food , cheap paella, cheap pizza , cheap gelatin deserts. It used to be amazing Mexican fresh authentic food ten years ago .
The best thing is the ocean view and the magic of Akumal bay . It is quiet and safe . The staff working for over 10 years in this resort are very nice and helpful . The new hires kids from the block not so helpful . The food : bufet dinner and lunch not great . Too much cheap Chinese rice food , cheap paella, cheap pizza , cheap gelatin deserts. It used to be amazing Mexican fresh authentic food ten years ago .
6
Jose
10 Aug 2025
·
Stayed 4 nights
Food terrible
Food terrible
8
Sara
22 Apr 2025
·
Stayed 5 nights
excellent location, beautiful beach and great snorkeling. extremely clean and well kept property. service was good but could have been more attentive (not being seated/drink orders taken at buffet, soaps/shampoos/water not replenished by housekeeping, etc). a la Cartes restaurants VERY good. buffet was fairly typical, but had lots of nice Mexican options. chair saving an issue, but staff always available at beach to help you find a spot/remove towels. great resort for lower mobility individuals as there are elevators and everything is in close proximity. extra points for the resident resort cat.
excellent location, beautiful beach and great snorkeling. extremely clean and well kept property. service was good but could have been more attentive (not being seated/drink orders taken at buffet, soaps/shampoos/water not replenished by housekeeping, etc). a la Cartes restaurants VERY good. buffet was fairly typical, but had lots of nice Mexican options. chair saving an issue, but staff always available at beach to help you find a spot/remove towels. great resort for lower mobility individuals as there are elevators and everything is in close proximity. extra points for the resident resort cat.
8
Vivek
3 Aug 2025
·
Stayed 7 nights
Lovely staff. Great beach. Good drinks. Food was nice in the buffet but not the easiest for vegetarians. Only 1 vegetarian dish at each a la carte restaurant and no willingness from the hotel to be flexible. But the buffet had good options most of the time (though not always sign posted)
Lovely staff. Great beach. Good drinks. Food was nice in the buffet but not the easiest for vegetarians. Only 1 vegetarian dish at each a la carte restaurant and no willingness from the hotel to be flexible. But the buffet had good options most of the time (though not always sign posted)
8
Ramiro
24 May 2025
·
Stayed 7 nights
The buffet needs more and better options.
The buffet needs more and better options.
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AI-generated summary based on recent guest reviews
10
Alice
14 Jun 2026
·
Stayed 9 nights
We had our first family holiday here and got engaged. Everything was perfect from start to finish. The staff went above and beyond for us and made the engagement so special. The quality of the food in the restaurants is truely exceptional and we were blown away by the kindness of all of the staff. Truely not one complaint. We went to a 5* hotel in playacar for the last 5 nights just for a change of scenery and wish we had just stayed here as the service did not compare!
We had our first family holiday here and got engaged. Everything was perfect from start to finish. The staff went above and beyond for us and made the engagement so special. The quality of the food in the restaurants is truely exceptional and we were blown away by the kindness of all of the staff. Truely not one complaint. We went to a 5* hotel in playacar for the last 5 nights just for a change of scenery and wish we had just stayed here as the service did not compare!
10
Kathi
14 Jun 2026
·
Stayed 4 nights
Can’t beat the view or the staff!
Can’t beat the view or the staff!
8
Monika
8 Jun 2026
·
Stayed 4 nights
Here’s a polished version that keeps your casual, fun tone while reading a bit more smoothly: The hotel is in the perfect spot on the bay, tucked away from the crowded tourist beaches and constant parade of beach vendors. Most of the restaurants are oceanfront, so nearly every meal comes with an incredible view. And don’t be afraid of the buffet. It actually has some of the best views on the property! The rooms were fresh, clean, and very comfortable. The beds were great, the A/C worked perfectly, and everything felt well maintained. As for the food, I’d say it’s decent. Nothing mind blowing, but if you keep your expectations realistic, you’ll find plenty to enjoy. The pool ended up being the highlight of our stay because the sargassum (the never-ending seaweed) unfortunately took away much of the beautiful turquoise water the area is known for. And wow… it can definitely have a strong smell. To be fair, the resort is doing everything they can to manage it and keep guests happy, but it’s something to be aware of if you’re visiting during sargassum season. Overall, we had a great stay and would return. I’d give it a solid 4 out of 5 stars.
Here’s a polished version that keeps your casual, fun tone while reading a bit more smoothly: The hotel is in the perfect spot on the bay, tucked away from the crowded tourist beaches and constant parade of beach vendors. Most of the restaurants are oceanfront, so nearly every meal comes with an incredible view. And don’t be afraid of the buffet. It actually has some of the best views on the property! The rooms were fresh, clean, and very comfortable. The beds were great, the A/C worked perfectly, and everything felt well maintained. As for the food, I’d say it’s decent. Nothing mind blowing, but if you keep your expectations realistic, you’ll find plenty to enjoy. The pool ended up being the highlight of our stay because the sargassum (the never-ending seaweed) unfortunately took away much of the beautiful turquoise water the area is known for. And wow… it can definitely have a strong smell. To be fair, the resort is doing everything they can to manage it and keep guests happy, but it’s something to be aware of if you’re visiting during sargassum season. Overall, we had a great stay and would return. I’d give it a solid 4 out of 5 stars.
10
Austin
8 Jun 2026
·
Stayed 7 nights
Exceeded our expectations. Me and my wife came for honeymoon.
Exceeded our expectations. Me and my wife came for honeymoon.
8
Tamera Lynn
6 Jun 2026
·
Stayed 4 nights
The property is well kept. Most of the restaurants were not climate controlled and it was very humid and stagnant in there . The room had an issue getting cold enough for me, but I’m also going to menopause so I think it was more the humidity. I brought a table fan and hand held fan (that stayed plugged in and propped up at my face)and had to use both when sleeping. The food was not the best. The buffet could use some improvement and the sushi was just OK. I had to ask for wasabi and chopsticks. The drinks are not top shelf and the draft beer( Dos Equis) was not very cold. They did have a small selection of top shelf liquor but was limited. The beer drinkers in the group bought insulated cups which made a BIG difference. The water aerobics in the AM was super fun. There seem to be ice buckets in some rooms but not all. You have to ask for ice. Sometimes you get it, sometimes you don’t. I think it should be standard to leave ice every day, but that’s just me. All in all, I was just so hot and uncomfortable the whole time, I can say it was 50(good)/50 (not good)for me. My husband (after getting his insulated cups) was happy as a clam. The big picture is that this was a nice property. They just lack the fine details.
The property is well kept. Most of the restaurants were not climate controlled and it was very humid and stagnant in there . The room had an issue getting cold enough for me, but I’m also going to menopause so I think it was more the humidity. I brought a table fan and hand held fan (that stayed plugged in and propped up at my face)and had to use both when sleeping. The food was not the best. The buffet could use some improvement and the sushi was just OK. I had to ask for wasabi and chopsticks. The drinks are not top shelf and the draft beer( Dos Equis) was not very cold. They did have a small selection of top shelf liquor but was limited. The beer drinkers in the group bought insulated cups which made a BIG difference. The water aerobics in the AM was super fun. There seem to be ice buckets in some rooms but not all. You have to ask for ice. Sometimes you get it, sometimes you don’t. I think it should be standard to leave ice every day, but that’s just me. All in all, I was just so hot and uncomfortable the whole time, I can say it was 50(good)/50 (not good)for me. My husband (after getting his insulated cups) was happy as a clam. The big picture is that this was a nice property. They just lack the fine details.
FAQs about Akumal Bay Beach & Spa Resort
Is parking available at the property?
Free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served daily from 7 AM to 10 AM.
What are the standard check-in and check-out times?
Check-in is at 15:00 and check-out is at 12:00. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The property is not wheelchair accessible, and it has step-free entrances and accessible public areas. However, specific details about room accessibility are not provided.
What is the location of the property in relation to key landmarks?
The property is located by the sea, just a 2-minute drive from Akumal Beach and 8 minutes from Half Moon Bay. It is approximately 6.8 miles from Xel-Há Park and 10.9 miles from Soliman Bay.
Does the property have a swimming pool?
Yes, there are 4 outdoor pools available for guests to enjoy.
What are the policies for guests staying with children?
Children are welcome at the property, and kids under 12 years of age can stay for free.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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December 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-31: 322.5254348846436USD
- 2026-11-01: 317.4000094116211USD
- 2026-11-02: 317.4000094116211USD
- 2026-11-03: 317.4000094116211USD
- 2026-11-04: 317.4000094116211USD
- 2026-11-05: 342.4000016891479USD
- 2026-11-06: 342.4000016891479USD
- 2026-11-07: 342.4000016891479USD
- 2026-11-08: 342.4000016891479USD
- 2026-11-09: 342.4000016891479USD
- 2026-11-10: 342.4000016891479USD
- 2026-11-11: 342.4000016891479USD
- 2026-11-12: 342.4000016891479USD
- 2026-11-13: 342.4000016891479USD
- 2026-11-14: 342.4000016891479USD
- 2026-11-15: 342.4000016891479USD
- 2026-11-16: 342.4000016891479USD
- 2026-11-17: 342.4000016891479USD
- 2026-11-18: 342.4000016891479USD
- 2026-11-19: 342.4000016891479USD
- 2026-11-20: 369.39999745025636USD
- 2026-11-21: 369.39999745025636USD
- 2026-11-22: 369.39999745025636USD
- 2026-11-23: 373.40000441741944USD
- 2026-11-24: 373.40000441741944USD
- 2026-11-25: 373.40000441741944USD
- 2026-11-26: 373.40000441741944USD
- 2026-11-27: 346.40000865631106USD
- 2026-11-28: 320.3999975479126USD
- 2026-11-29: 320.3999975479126USD
- 2026-11-30: 320.3999975479126USD
- 2026-12-01: 434.39999104309084USD
- 2026-12-02: 468.3999819076538USD
- 2026-12-03: 468.3999819076538USD
- 2026-12-04: 468.3999819076538USD
- 2026-12-05: 468.3999819076538USD
- 2026-12-06: 434.39999104309084USD
- 2026-12-07: 402.4000036621094USD
- 2026-12-08: 434.39999104309084USD
- 2026-12-09: 434.39999104309084USD
- 2026-12-10: 402.4000036621094USD
- 2026-12-11: 402.4000036621094USD
- 2026-12-12: 402.4000036621094USD
- 2026-12-13: 402.4000036621094USD
- 2026-12-14: 402.4000036621094USD
- 2026-12-15: 402.4000036621094USD
- 2026-12-16: 402.4000036621094USD
- 2026-12-17: 402.4000036621094USD
- 2026-12-18: 402.4000036621094USD
- 2026-12-19: 434.39999104309084USD
- 2026-12-20: 434.39999104309084USD
- 2026-12-21: 434.39999104309084USD
- 2026-12-22: 477.40001467285157USD
- 2026-12-23: 2028.8260639892578USD
- 2026-12-24: 2033.399922290039USD
- 2026-12-25: 2151.4000252868655USD
- 2026-12-26: NO DATA
- 2026-12-27: 4920.399704492187USD
- 2026-12-28: 4817.399849780273USD
- 2026-12-29: 4553.400073510742USD
- 2026-12-30: 4197.400068640137USD
- 2026-12-31: 3835.503920751953USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Business details
Property registration number 009-007-006718/2025
Popular amenities
Parking
Restaurant
Swimming pool
Business centre
Room service
Tour desk
Services
Business centre
Tour desk
Babysitting/Child services
Housekeeping
Currency exchange
Safe-deposit box
ATM/Cash machine
Luggage storage
Designated smoking area
Self laundry
24-Hour Front Desk
Bingo
Concierge Services
General
Room service
Restaurant
Non-smoking rooms
Hot tub/Jacuzzi
Massage
Spa & wellness centre
Barber/Beauty shop
Kids club
Poolside bar
Beach Sun Loungers
Snack Bar/Deli
Activities
Swimming pool
Tennis courts
Private beach
Garden
Beach (nearby)
Scuba diving
Billiards
Fishing
Playground
Child pool
Pool outdoor
Evening Entertainment
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Parking
Parking
Free parking
Parking Onsite
Internet
Free wi-fi