Bahia Principe Explore Akumal - All Inclusive

I have been to all-inclusives all over Mexico and this was by far the worst!!!! Don't get me wrong, it looks pretty. The grounds are pretty, lobby is pretty, but that's about it. The app that they make you DL before you arrive doesn't even work... It says you can start making reservations up to 10 days before your stay. If you're lucky enough to get the app to work, then you MIGHT get some restaurant reservations. However, we found out that the people who have a elite membership (or whatever they call it... it's a yearly thing they buy into) get first dibs on all reservations. So average guests are out of luck. We were with a group of 7 of us... trying to get group reservations, impossible. We even went to a restaurant on site to see what they could do and they tried to sell us a $400 wine package just to get a table!!!!! The bugs were out of control. I was eaten alive, even with bug spray on. As were my friends. Even a week after getting home I was in so much pain from the bites. The people working there are grumpy and want nothing to do with helping guests. They look actually annoyed when you ask for assistance. People from all around the resort were complaining about the app and the bugs. Not just our group. Nightlife sucks. The bars close early, you have to take a shuttle to the "Hacienda" if you want to dance or drink. Beach... meh... Getting chairs, almost impossible. Food... average. The spa was amazing... only good thing about the whole stay.

Food are cold i undertand is buffet but it should be atleast warm. In 5 day stay we try to make reservation of the restaurant are always fully book so we dont have a choice but to eat the buffet.

Room was beautiful, received a free upgrade to a swim out room, staff provided excellent service, food was good.

Room servise is not good

Room was spotless. Staffs were very courteous.