Are pets allowed at the property?

Pets are allowed, with a maximum deposit of GBP 500 per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 14:00 to 23:59, and check-out is by 11:00. Early or late check-in/check-out may be available upon request, subject to additional charges.

What accessibility features does the property offer?

The property does not have elevators, and guests who may encounter issues with stairs should contact the property in advance.

Where is the property located in relation to key landmarks?

The property is centrally located in London, steps from London Palladium Theatre and Oxford Circus, 0.8 mi from Leicester Square, and 0.9 mi from Piccadilly Circus.

What are the policies for children staying at the property?

Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for GBP 54 per night, and free cribs are available on request. Advance request is recommended.

No.5 Maddox Street Aparthotel in London

Average nightly price at No.5 Maddox Street by month, last 12 months (USD)
Month	Average price
January	$240
February	$252
March	$273
April	$273
May	$328
June	$402
July	$415
August	$340
September	$364
October	$345
November	$339
December	$319

What guests think

At No.5 Maddox Street, travellers praise the exceptionally central Mayfair location and spacious apartment-style units, while recurring drawbacks include the lack of an elevator and limited on-site amenities, with some guests also noting occasional street noise.

Many reviews highlight friendly, helpful staff and smooth check-in, though a few report communication issues. Cleanliness receives frequent praise, but there are occasional lapses and signs of wear in places. This suits travelers prioritizing space and location over full-service features.

Facilities

Cleanliness

Rooms

Service

Location

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AI-generated summary based on recent guest reviews

Facilities

Facilities are limited: there is no elevator, and several guests note the gym or sauna is offsite via a partner rather than in-house. A few also mention there are few or no on-site amenities.

Related guest reviews

10

Fay

Apr 3, 2024

·

Stayed 2 nights

Lovely flat in a great location close to lots of shopping and restaurants. There is no lift so must be okay with stairs. Front desk staff were friendly and helped carry up bags.

10

Michael

Sep 3, 2023

·

Stayed 3 nights

Great hotel/apartment in Mayfair. Walkable to many of the historical sites that London has to offer. Numerous restaurants in the area. Hotel staff was communicative and helpful. The only negative thing I can say is, the place needs a lift. We were on the the 4th floor and it was 71 steps to get there.

2

Virginie

Oct 27, 2025

·

Stayed 1 night

Beware when you book this hotel as nothing is like what’s advertised. I’m a platinum member and I have never seen any place rated 4.5* with such little or low services. They claim to have a gym onsite which isn’t true (no gym/ no spa in house it’s a third party called third space) No elevator Very poor standards of property No communication skills and low customer service I highly disrecommend it

8

Mitesh

Dec 14, 2023

·

Stayed 1 night

no lift especially on top floor, walking upstairs is hard as no carpet

6

Danny

Aug 6, 2025

·

Stayed 1 night

Staff is very friendly and helpful. The downfall to this property is it doesn’t have any elevators. We had to carry 3 large suitcases up 4 steep floors. The rooms are nice and spacious. There are no amenities in the building. If you are staying at this property bring a small carry on.

2

Virginie

Oct 27, 2025

·

Stayed 3 nights

We had a very bad adventure at Maddox. Despite the perfectly located address, we didn’t stay more than an hour. There is no elevator and steep staircase when I just received form a three month cast for a broken foot. There was no indication online that this was a full step only access. 2/ they say there is a gym with sauna which I so much looked forward to after a 7h journey but in fact there is NO gym onsite just a partnership unlike their ad states it online. 3/ last but not least the shower was molded and dirty (hairs and dark spots), the kitchen had grease marks on counter. 4/ when we tried to complain there was … no concierge and they claim they are a 4.5* it’s a scam for frequent travelers who like us traveler for business this is a real scam extremely disappointing with no customer service

8

Martin

Dec 14, 2024

·

Stayed 2 nights

Good apartment just off Regent Street. The only issue is that the apartments are on 5 floors and there is no lift. Great for shopping and eating out in Central London

6

Daniel

May 15, 2024

·

Stayed 2 nights

NO ELEVATOR Spacious, great location. Full apartment.

8

Ella

Apr 21, 2024

·

Stayed 1 night

Nice apartment - definitely not the ones in the picture. Great handy location for shopping, dining & work. Nice kitchen amenities & patio. Biggest let down was being on the 4th or 5th floor with no lift > with no warning this isn’t convenient. May stay again but not this high up.

6

Oscar

Apr 22, 2024

·

Stayed 1 night

This place really needs an elevator. Only stairs

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AI-generated summary based on recent guest reviews

Cleanliness

Most guests find the apartments very clean and tidy. A few report issues such as a dirty shower, unvacuumed areas, or worn/unclean soft furnishings.

Related guest reviews

10

Corey

Dec 6, 2023

·

Stayed 4 nights

The property was very clean. Amazing location, spacious entire process with seamless.

10

Charlene

Nov 20, 2024

·

Stayed 1 night

Fantastic location, super clean and modern, tons of space for our family of 4, super helpful staff. Only drawback is that we were on the 5th floor of a walk up but we would stay here again despite that.

10

ann

Aug 4, 2025

·

Stayed 3 nights

It was comfortable with all amenities - so clean . Location was great for sightseeing.

10

Cristina

Jan 23, 2025

·

Stayed 2 nights

Very nice apartment very clean and cloths to a lot of places. Staff very nice and helpful

10

William

Sep 29, 2025

·

Stayed 1 night

Phenomenal location, exceptionally large unit for London, impeccably clean. I already booked my next stay there when I return to London.

8

Lauren

Dec 3, 2024

·

Stayed 1 night

For location, and overall space, this property was a great value. The size of the apartment was perfect for a short term stay. Kitchen was well equipped. The staff was very kind and accommodating. The shower in the one bedroom is extremely small, and the bed is really only a full size. The apartment seemed clean, minus it didn't appear to have been vacuumed. The noise on the street is somewhat disruptive, but that is to be expected in such a busy area of London.

10

david

Jul 21, 2023

·

Stayed 3 nights

We very much enjoyed the clean apartment centrally located to everything

2

Virginie

Oct 27, 2025

·

Stayed 3 nights

We had a very bad adventure at Maddox. Despite the perfectly located address, we didn’t stay more than an hour. There is no elevator and steep staircase when I just received form a three month cast for a broken foot. There was no indication online that this was a full step only access. 2/ they say there is a gym with sauna which I so much looked forward to after a 7h journey but in fact there is NO gym onsite just a partnership unlike their ad states it online. 3/ last but not least the shower was molded and dirty (hairs and dark spots), the kitchen had grease marks on counter. 4/ when we tried to complain there was … no concierge and they claim they are a 4.5* it’s a scam for frequent travelers who like us traveler for business this is a real scam extremely disappointing with no customer service

8

Marcelino

Jun 30, 2025

·

Stayed 3 nights

The location is great and certainly unbeatable. Accessing the apartment was straight forward with the instructions that were sent. However, it would’ve been nice to know that it was a second floor apartment with no elevator. AC worked great. Windows seemed to be falling apart, sofa didn’t seem too clean, not did the living room rug. The staff I contacted through email was non-communicative, but responsive: they didn’t answer but did what I asked on two occasions that I wrote. All in all, nice place to stay, just don’t expect new and clean furnishing, and certainly don’t bring bags you don’t want to carry up a few flights of stairs.

10

Hana

Jul 11, 2025

·

Stayed 3 nights

Absolutely loved it! Clean, lots of space & great location!

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AI-generated summary based on recent guest reviews

Rooms

Apartments are widely described as spacious and comfortable, with bright living areas and useful kitchens. Some mention dated or worn elements and occasional street noise.

Related guest reviews

8

Aaron

Apr 20, 2025

·

Stayed 1 night

Great location and very spacious and comfortably apartment. Outside area was a bit noisy but to be expected given central location. Could be a bit better signposted.

10

tor

May 15, 2025

·

Stayed 3 nights

Spacious, very comfortable, bright and airy, but a little dated. Perfect location, but be prepared to climb stairs. Overall, great experience, will stay again.

8

Linda

Nov 5, 2024

·

Stayed 4 nights

Location is great. Would need an upgrade soon, a bit worn. Loud street at night.

8

Laura

Jan 21, 2025

·

Stayed 1 night

Beautiful apartment. Quiet despite being off a busy shopping street. Be mindful there are no lifts.

10

Aessa

Oct 5, 2025

·

Stayed 3 nights

Amazing location, spacious area and very tidy. Great amenities provided

10

William

Sep 29, 2025

·

Stayed 1 night

Phenomenal location, exceptionally large unit for London, impeccably clean. I already booked my next stay there when I return to London.

8

Lauren

Dec 3, 2024

·

Stayed 1 night

For location, and overall space, this property was a great value. The size of the apartment was perfect for a short term stay. Kitchen was well equipped. The staff was very kind and accommodating. The shower in the one bedroom is extremely small, and the bed is really only a full size. The apartment seemed clean, minus it didn't appear to have been vacuumed. The noise on the street is somewhat disruptive, but that is to be expected in such a busy area of London.

8

Mark

Jun 20, 2025

·

Stayed 2 nights

Amazing location in the heart of Mayfair London. Very friendly staff. As other reviews have stated there is no elevator so be prepared to lift your bags up the stairs (we were up 5 floors). The room was in ok shape and is ready for some repairs and updates (e.g tired couch, paint, bath fixtures).

10

Ximena

May 23, 2025

·

Stayed 4 nights

Amazing location, one room was extremely quick, the other one a bit loud as it faced the road, not a big deal for us. The only downside no elevator, otherwise. We loved it.

10

Steve

Aug 3, 2025

·

Stayed 1 night

Fantastic boutique hotel - spacious living area, comfy bed, fluffy towels, remote controlled air conditioning, nice kitchen area and a great location. Absolutely nothing to fault ( no lift which is worth bearing in mind but a gem of a place to stay).

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, helpful and accommodating, and check-in is often smooth. However, a few guests experienced poor communication or lack of support.

Related guest reviews

10

Monique

May 7, 2025

·

Stayed 3 nights

The staff was wonderful. They were more than helpful. The 2 bed loft was wonderful as was the location. I wish I could have stayed longer.

10

Robert

Jan 10, 2025

·

Stayed 1 night

Fantastic stay in a great location. I’m often in London for meetings and get bored of standard business hotels - this was a breath of fresh air. Great comms from the team too. Perfect for a multi-night stay, right in the heart of Oxford Street.

10

Kathleen

May 5, 2025

·

Stayed 4 nights

No. 5 Maddox Street is conveniently located. The staff were very attentive to all our needs. The property is comfortable and well-maintained. The only negative I would say is that there is no lift. We definitely got our cardio in after walking up to 5! If that's not a problem for you, definitely book this lovely apartment hotel.

10

Amanda

Feb 15, 2024

·

Stayed 1 night

Great apartment, superb location. Really easy check in and out with friendly and helpful staff.

2

Virginie

Oct 27, 2025

·

Stayed 1 night

Beware when you book this hotel as nothing is like what’s advertised. I’m a platinum member and I have never seen any place rated 4.5* with such little or low services. They claim to have a gym onsite which isn’t true (no gym/ no spa in house it’s a third party called third space) No elevator Very poor standards of property No communication skills and low customer service I highly disrecommend it

10

Daniel

Sep 16, 2024

·

Stayed 2 nights

I will book again. Fantastic location, great restaurants just out the door. Unit was very spacious by London standards especially for the price. Nice to have the kitchen with water and milk for coffee! Team of staff were professional and kind. Great value!!!

10

Itzik

Oct 29, 2024

·

Stayed 6 nights

This is one of my go to places in London. Excellent apartments and super helpful staff.

10

Lindsey

May 10, 2023

·

Stayed 4 nights

This is a great hotel in an even better location. The individuals running the reception area are beyond helpful and we would recommend staying here to anyone!

4

Michael

Jun 17, 2024

·

Stayed 2 nights

I was never updated on how to get into the building even though I spoke to an associate the night before. Housekeeping never came. The pictures included a patio - in reality it was a dingy patio. It cost 1200 for two days and frankly was in no way worth that. No sparkling wine which was promised. Honestly a complete scam

8

Marcelino

Jun 30, 2025

·

Stayed 3 nights

The location is great and certainly unbeatable. Accessing the apartment was straight forward with the instructions that were sent. However, it would’ve been nice to know that it was a second floor apartment with no elevator. AC worked great. Windows seemed to be falling apart, sofa didn’t seem too clean, not did the living room rug. The staff I contacted through email was non-communicative, but responsive: they didn’t answer but did what I asked on two occasions that I wrote. All in all, nice place to stay, just don’t expect new and clean furnishing, and certainly don’t bring bags you don’t want to carry up a few flights of stairs.

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AI-generated summary based on recent guest reviews

Location

Excellent central Mayfair location, walkable to shopping, restaurants and attractions. Some stays are affected by traffic or street noise.

Related guest reviews

10

Robert

Jan 10, 2025

·

Stayed 1 night

Fantastic stay in a great location. I’m often in London for meetings and get bored of standard business hotels - this was a breath of fresh air. Great comms from the team too. Perfect for a multi-night stay, right in the heart of Oxford Street.

10

tor

May 15, 2025

·

Stayed 3 nights

Spacious, very comfortable, bright and airy, but a little dated. Perfect location, but be prepared to climb stairs. Overall, great experience, will stay again.

10

Marilyn

Aug 20, 2025

·

Stayed 5 nights

Brilliant location. Very comfortable accommodation.

10

Daniel

Sep 16, 2024

·

Stayed 2 nights

I will book again. Fantastic location, great restaurants just out the door. Unit was very spacious by London standards especially for the price. Nice to have the kitchen with water and milk for coffee! Team of staff were professional and kind. Great value!!!

10

William

Sep 29, 2025

·

Stayed 1 night

Phenomenal location, exceptionally large unit for London, impeccably clean. I already booked my next stay there when I return to London.

8

Mark

Jun 20, 2025

·

Stayed 2 nights

Amazing location in the heart of Mayfair London. Very friendly staff. As other reviews have stated there is no elevator so be prepared to lift your bags up the stairs (we were up 5 floors). The room was in ok shape and is ready for some repairs and updates (e.g tired couch, paint, bath fixtures).

8

Martin

Dec 14, 2024

·

Stayed 2 nights

Good apartment just off Regent Street. The only issue is that the apartments are on 5 floors and there is no lift. Great for shopping and eating out in Central London

10

Ximena

May 23, 2025

·

Stayed 4 nights

Amazing location, one room was extremely quick, the other one a bit loud as it faced the road, not a big deal for us. The only downside no elevator, otherwise. We loved it.

8

Marcelino

Jun 30, 2025

·

Stayed 3 nights

The location is great and certainly unbeatable. Accessing the apartment was straight forward with the instructions that were sent. However, it would’ve been nice to know that it was a second floor apartment with no elevator. AC worked great. Windows seemed to be falling apart, sofa didn’t seem too clean, not did the living room rug. The staff I contacted through email was non-communicative, but responsive: they didn’t answer but did what I asked on two occasions that I wrote. All in all, nice place to stay, just don’t expect new and clean furnishing, and certainly don’t bring bags you don’t want to carry up a few flights of stairs.

10

Steve

Aug 3, 2025

·

Stayed 1 night

Fantastic boutique hotel - spacious living area, comfy bed, fluffy towels, remote controlled air conditioning, nice kitchen area and a great location. Absolutely nothing to fault ( no lift which is worth bearing in mind but a gem of a place to stay).

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $256	2 $456	3 $460	4 $633	5 $503	6 $511	7 $629
8 $302	9 $443	10 $557	11 $573	12 $589	13 $497	14
15 $391	16 $482	17 $654	18 $758	19 $585	20 $536	21 $617
22 $530	23 $606	24 $615	25 $675	26 $910	27 $910	28
29 $426	30 $508

No.5 Maddox Street

Prices for No.5 Maddox Street

Monthly average prices

About this property

Location

Room options

Executive Apartment, 1 Bedroom

Apartment, 3 Bedrooms (Bartlett)

Apartment, 2 Bedrooms (Loft)

Deluxe Apartment, 1 Bedroom

Superior Apartment, 1 Bedroom

Guest reviews of No.5 Maddox Street

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about No.5 Maddox Street

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $277	26 $527	27 $432	28 $360	29 $319	30 $422	31 $372