Royal Garden Hotel

Good quick check in. Room clean if very small but quite adequate for our needs. We wanted this location and the parking for our car was safe. Carpark is the usual for London - tight spaces but ok once you were parked! We had a lovely quiet room overlooking Kensington Gardens.

Location is excellent. The fitness facilities are poor.

Power sockets didn't work, lights flickering, most machines in gym out of service. Try Premier Inn before this hotel

Always made welcome and very comfy beds. Lovely breakfast. And enjoy a late drink in piano bar

The hotel didn’t have an area to grab a drink and relax. The piano bar should be open every day even if there’s no live music. The staff were wonderful! Very knowledgeable and extremely helpful. Centrally located so walkable to many areas and restaurants.

DISAPPOINTING. I’ve been staying at this hotel for over 20 years and it’s normally excellent. Sadly on this occasion it was not. Extremely loud music lots of bass pounding from the room below (piano bar) until 01:00 meant I could not sleep. We should have been informed about this at check-in. This room was NOT worth over £300

Surprised there was no gym or spa for a 5 star hotel. Soundproofing also wasn’t great.

An excellent few days at the Royal Garden. Great VIP benefits with room upgrade and food discount and liked the Piano Bar. Unfortunately the spa was closed on the day I wanted to use it, but otherwise, courteous and helpful staff in a good hotel.

The property and rooms are spacious and clean - I had a queen deluxe room and it was very big with lots of mirrors and good lighting. No coffee maker in the room - we stayed at this hotel last year and had one with teas, hot chocolate, coffee and biscuits. Not sure why this room didn't have it. Check in was slow because the hotel had system maintenance or something. Their systems were down. It was slower to check in, but the porter was great and brought our bags up for us which was nice. Parking is onsite and convenient. However, getting into the parking garage is VERY tight. if you're in SUV or a larger car, good luck. The ramp to the underground parking feels like 5 mins to drive down it goes so low. Park at your own risk. It's also very expensive for onsite parking, £45/night. The area is perfectly situated on Kensington High Street and you have access to the tube and amazing restaurants within minutes. We always stay in this area at the end of our England trips every year. Overall, will continue to stay here, but may also explore somewhere that has parking included in the pricing.

The trip was great but i am disapointed by the parking. When u booked it says parking available , when i arrived the hotel doesn't have the parking so i had to find parking. It should nit advirtised as parking available .

Room and bed were very comfortable, great size desk for working in front of a big window, room fridge and daily (glass) bottled water, and the bathroom was modern, with incredible shower pressure, and sparkling clean!

Wonderfully polite, polished reception staff. Courteous and helpful. Rooms are spotlessly clean with comfortable amenities. Lovely views.

Very impressed with the cleanliness of the room, couldn’t find a spot of dust anywhere. The service from the staff was excellent, they very friendly and happy to help. We will definitely be staying here again.

Excellent pristine hotel right next to Hyde Park and Kensington Palace. Room was immaculate and spacious. Everything was perfect

I had a great stay at Royal Garden Hotel! A convenient and wonderful location. The room was spotless and clean, which is my number one concern in a hotel. One of the hotel porters was one of the friendliest people I have met, and he made my stay feel warm and welcoming. I did not try the restaurants, nor breakfast, due to food intolerance as it sometimes can feel like a hassle. I didn’t find any information online about breakfast options for people with food intolerance. But Joe & Juice almost next door has gluten free options. I would definitely stay here again.

We had a very pleasant stay at the Royal Garden Hotel. Modern and luxurious with helpful staff. Our room overlooked Kensington Gardens and we enjoyed the proximity to the park. Lots of options for food and close to the tube.

I have bed bugs bites on my thighs and back and I'm in terrible shape. The hotel only changedy sheets!!!! 5 stars! Change mattress,not sheets! Must refund my stay didn't bother themselves one bit. Breakfast was horrible, loud, classless, boring, poor quality

Very clean and friendly staff. Really enjoyed my stay and found the who experience brilliant

Very clean, welcoming staff. Nice rooms. Would highly recommend. Fantastic choice for breakfast,

Warm and comfortable and clean.

loved the refurbished rooms

Air conditioning system made vibrating noise intermittently and shower did not drain properly. Other than that, it was a lovely stay.

Good quick check in. Room clean if very small but quite adequate for our needs. We wanted this location and the parking for our car was safe. Carpark is the usual for London - tight spaces but ok once you were parked! We had a lovely quiet room overlooking Kensington Gardens.

Recently renovated hotel. Kind and attentive staff. Great toiletries by Penhaligon’s. The beds very hard/not comfortable and the pillows thin and not supportive. Because they put two mattresses together to form the kings, and with no mattress topper, you feel the hard line down the middle of two edges put together. If you want a good sleep don’t look for it here. The hotel needs to replace all mattresses and pillows with more plush quality.

Very nice staff. Nice area. The classic rooms are tiny.

Really good as always, room quite small though 😫

Great hotel in an amazing location, right next to Kensington Palace and Kensington Gardens. Also walking distance from Kensington High Street tube. Rooms were recently refurbished and laid out very nicely, extremely comfortable and great amenities. Would definitely recommend this hotel and would stay here again.

The standard classic room did not allow enough space between the bed and the wall, making it difficult to walk around. Also, the walls are thin and need soundproofing. But the service was excellent and the people lovely.

Great location and large room

Great staff and very spacious room. Hotel was in a prime location. Sound proofing wasn’t great so the guests in the neighboring rooms kept me up most nights.

Excellent hotel, this is my go to hotel when I visit London now. Very friendly staff, beautiful hotel, excellent location. Park next door, underground two blocks away, loads of food and coffee etc around. Last week when I stayed I booked the hotel last minute for 4 nights, I had an issue with my booking when I arrived late at night, and Alana or whoever was the front desk when I arrived late (I may have her name wrong), but she went above and beyond to fix my room booking and make sure I was comfortable and happy with my stay. That kind of service goes a long way, especially after traveling from California and being tired from travels. I'll be back.

Poor check in could not understand a word the receptionist said. Not sure why I had to pay a £100. Deposit something about bathroom?

What’s great about this hotel is definitely its location. Kensington Park is right next door, and having Whole Foods and M&S nearby is very convenient. The building itself isn’t modern or new, but the rooms are clean and well maintained. The housekeeping team does an excellent job — big applause to them! However, the front desk service did not meet five-star standards. The staff were expressionless, and we never saw a smile during our stay. Upon arrival, they couldn’t find my reservation by name, and I had to provide the booking number. I had booked two separate rooms for myself and a friend, and requested that they be on the same floor, but this wasn’t initially arranged. After we pointed it out, they managed to move my room to the same floor, which we appreciated. Both restaurants offered an appealing menu, and the Kensington Garden view from Min Jiang was simply superb. At checkout, we weren’t given receipts automatically and had to ask for them. It turned out the car hire fee was incorrect, and without the receipt, we wouldn’t have caught the mistake. It was puzzling that the receptionist didn’t provide the receipt in the first place.

The reception and concierge representatives went above and beyond! They were absolutely amazing!!!!

This was by far the most disappointing stay I’ve experienced at an Expedia VIP hotel. The 5-star rating of this property is highly questionable. The issues began from the moment I arrived. There was no porter at the entrance to assist with luggage from the taxi. Upon departure, although a doorman was present and did help with my bags, his behaviour was far from the standard expected at a 5-star hotel. He made inappropriate comments about international guests’ (ladies from GCC) poor English and condescendingly tried to correct them in a rather snobbish manner. The so-called “VIP experience” quickly deteriorated upon entering the room. Despite being an Expedia Gold guest, no upgrade was offered. The assigned room had no view - just a rooftop of a technical building. I had requested a quiet room 2 months in advance, yet I was placed next to a bar with live music. When I approached reception to find a solution, a rather impolite staff member told me to wait until midnight when the concert would end. Only after speaking with the duty manager and Expedia support did a new room “miraculously” become available despite the hotel initially claiming to be fully booked. The new room was extremely small - even smaller than many 4-star hotels I’ve stayed in across London. It lacked basic amenities such as a coffee machine and the bathroom was noticeably dated. Overall, a truly disappointing experience that fell well short of the luxury and service one expects from a 5-star property.

Amazing from the second we walked in! The staff were really friendly and attentive. The room was very elegant but stylish, with an incredibly comfortable bed (the pillows could be a bit more pluffy, but I’ll let them off). But the real thing that made the stay was the service. A phone call from the front desk after being in the room for 30 minutes making sure we settled in ok, turndown service in the evening so when we go back in after seeing a show the bed was ready for sleep with the curtains drawn and water bottles placed on the nightstands. These details made my partner and I feel really looked after and we would without a doubt stay again!

Excellent service from the minute we checked in to the moment we checked out. They treated us like royalty!!

Amazing service and staff. Was allowed to do early check in upon trying to put our luggage on hold, which was fantastic. Concierge helped schedule airport transport as well. Breakfast was great too! But the location was the cherry on top. Will return and recommend.

The breakfast buffet was truly over the top. It has everything you could want in an English breakfast. The staff was very helpful and attentive. Particularly, Monte the porter was very helpful.

check in was terrible, very very long difficult to get cab or ubers around the hotel

Next to Hyde Park, Royal Albert Hall and Kensington Palace, easily walkable to Harrods. Spotless, great staff, bus stop outside, big comfy bed. Ticked my boxes

Good quick check in. Room clean if very small but quite adequate for our needs. We wanted this location and the parking for our car was safe. Carpark is the usual for London - tight spaces but ok once you were parked! We had a lovely quiet room overlooking Kensington Gardens.

Stayed before - great park side location and close to tube andbuses

The location was great - nice neighborhood with lots of shops and restaurants and close to the underground station.

Great hotel at a convenient location, right on High Street Kensington with tons of dining options and supermarkets nearby. Tube station within walking distance. Great location next to the park. Beautiful in the summer.

Amazing location, right outside of Hyde park and next to Kensington palace

Great hotel in an amazing location, right next to Kensington Palace and Kensington Gardens. Also walking distance from Kensington High Street tube. Rooms were recently refurbished and laid out very nicely, extremely comfortable and great amenities. Would definitely recommend this hotel and would stay here again.

The property was wonderful. Great location, easy to get around

Great hotel in the heart of Kensington. Loved the access to Kensington Gardens and Hyde Park. The fact that it’s close to Royal Albert Hall is also a really nice bonus. All in all, this is a great place to stay.

Located right on Hyde Park and near tons of transportation, the hotel is in a great location. Staff was helpful. The king-sized bed was comfortable, property is clean and well-maintained.

Staff is amazing, breakfast is an experience catered to all types of different tastes, the room is very clean and comfortable. They have amazing restaurants inside the hotel for those days you don’t want to get out. Recommend this hotel for all types of travels: family, business, romantic. Close to a lot of popular brand stores and easy to move around from this location . They are surprisingly pleasant and welcoming.

Perfect location next to Kensington Palace with bus stop and tube station but just a short walk away. Restaurant Origin was excellent.

Overall a very good stay , didn’t like the breakfast lineup though as it was slow & inconvenient .

Great stay! Wonderful breakfast buffet, too!

Lovely hotel, friendly service, amazing views from the rooms and the Chinese restaurant was the best in London - 5*

A few things were annoying-shampoo & conditioner bottles were impossible to open on 2 mornings. I finally succeeded by immersing them in a cup of boiling water! And paying £4 for a bowl of porridge with blueberries is impossible to understand when the other cereals are included in the breakfast menu!

The breakfast buffet was truly over the top. It has everything you could want in an English breakfast. The staff was very helpful and attentive. Particularly, Monte the porter was very helpful.

Beautiful hotel with large, very comfortable in an amazing location, right next to Kensington Park. The breakfast buffet is nothing special, and very busy.

Excellent breakfast

Upgraded upon checking-in to a newly renovated room. Consequently, in excellent condition with outstanding views over the park to the city. We dined in both Origin and Min Jiang, both a wonderful experience. We've used Min Jiang many times before and it is always good. First time in Origin but will not be the last. Presentation of food very good.