Name: Washington Mayfair Hotel
Address: 5 Curzon St, Mayfair, London, England, United Kingdom, London, England, GB
Price range: $271–$635 per night
Rating: 7.53

What guests think

Across reviews of Washington Mayfair Hotel, travellers repeatedly praise the central Mayfair location near Green Park and sights, and many compliment the friendly, accommodating staff, while noting that the property shows its age with dated rooms.

Cleanliness feedback is mixed, with many clean rooms but recurring reports of stained or dusty furnishings and occasional maintenance issues like faulty TVs, weak air conditioning, and slow drains. Several guests mention street or hallway noise and note that some floors or rooms have been refurbished, leading to an uneven room experience. Dining experiences vary, with some enjoying breakfast or the restaurant and others finding quality inconsistent and prices high. Expect a convenient base with personable service, best for travellers prioritizing location over modern finishes.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

An older property with some refurbished floors and ongoing improvements; some reviews note building issues such as a lift outage, warm meeting rooms, and weak or noisy air conditioning. Nearby parking is available via other garages or hotels.

Related guest reviews

4

Colin

Jul 31, 2023

·

Stayed 1 night

The water came out of the taps scolding and no signs to warn you off this the shower came out so hot i had a minor burn turning it off ,and likewise no signes and the signage on the shower has worn off so you had to turn to find the water temperature and it came out scolding hot, the Aircon was old and noisey so for £350 it was not value for money

4

N

Oct 12, 2023

·

Stayed 1 night

No double glazing so can hear people talking in street from high floors, no iron or board in room, no alternative milks for a £28 breakfast! A/C didn't go below 19C and very hot with thick duvet.

10

Kate

May 10, 2025

·

Stayed 4 nights

Loved this place! It’s an old London building and therefore has its old building charms, but is beautifully maintained and decorated. The rooms were lovely and the staff so friendly. The restaurant onsite is also great, and there’s a little convenience store on the corner and one block or so away. There’s a coffee shop called Nero directly out the front door if you prefer a more continental type breakfast. Being with walking distance to Piccadilly Circus and other main areas was brilliant. We’d uber out to our first destination in the morning and make our way back. It’s a nice area too, so no concerns being out late. All around, this will be our designated spot when we return to London next.

4

Kathy

May 21, 2023

·

Stayed 3 nights

Stayed for 3 nights while on a family holiday. I would NOT recommend this hotel. Although the reviews described the staff as friendly and helpful, that was not the case for us. No one was interested in helping guests. The concierge was rude. Other staff just ignored us. We did notice that they were warmer with British guests. Maybe they just don't like Americans? Regardless, the hotel is beat. The furnishings are old and looked as if they came from a garage sale. The lift was broken during our entire stay. The revolving front door was out-of-order as well. We could function without each of those, but I have a feeling those signs have been there quite awhile. Our beds were old, thin spring mattresses on platforms. For the price, this hotel is not acceptable and we will not go back. We are now in Paris at an equally priced hotel that is modern and comfortable with a helpful staff. Loved London, but we will chose a different hotel for our next visit!

8

lal

Jul 16, 2023

·

Stayed 1 night

Excellent value for money and 4 star without a doubt. I was bit worried having read some reviews but was pleasantly surprised. There is plenty of parking within minutes of hotel and concierge were terrific at offering advice. Would definitely stay again and recommend.

6

Damian

Apr 25, 2024

·

Stayed 4 nights

Not great, hotel overall is small from catching the lifts and navigating around the hall and awkward doors. Room size was average and disappointing considering it's Mayfair and the cost. TV was really dated and hard to use. Conference room for meetings were too hot. If you turned the AC on, it was hard hear the presenters.

8

Jeffrey

Dec 16, 2024

·

Stayed 1 night

Great property and location is superb! Upper floors are remodeled an nice (floor 6) and comfortable. Curzon Street is noisy though and be aware that it goes all night with traffic and restaurants below

10

Howard

Oct 2, 2023

·

Stayed 4 nights

The hotel is undergoing some room renovations and general improvements. We stayed in one of the rooms that has had a makeover and it was outstanding. we had a Suite that even had an outdoor balcony. The lobby and dining areas were very comfortable. Best of all, was the staff. They were extremely helpful with every aspect of our stay.

6

Elizabeth

Mar 29, 2025

·

Stayed 2 nights

Great location, price point is low for Mayfair, so value for money, however biggest issue was how hot the rooms where and the aircon couldn't go low enough to cool the rooms.

10

Jackie

Apr 16, 2025

·

Stayed 1 night

Great hotel great location parked at the Hilton so everything was close to hand

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests report very clean rooms, while others note stained carpets or curtains, dust, or missed details in bathrooms and furnishings. Overall cleanliness appears inconsistent.

Related guest reviews

4

Anna

Oct 23, 2023

·

Stayed 2 nights

I have stayed at this hotel on multiple occasions and unfortunately this last stay was the most disappointing. The condition of the hotel just goes downhill each time i return. The reception was kind enough to allow me an early check albeit I appeared to be the only guest on my floor. The room could have used a lot of care and cleaning, including vacuuming, perhaps a serious steam clean of the carpets and hood wipe down of the walls and furnishings, there were dirt and mold by the bed, and crumbs left from the prior guest under the desk area. Beware of the tea sets provided, they are not washed daily if at all. Outlets are a hit or miss, as not all of them are operable, and lastly the TV would operate from time to time. Hotel is situated in a prime location but in need of some serious TLC.

6

Lauren

Aug 22, 2024

·

Stayed 2 nights

Good location for corporate stay, but the rate was high for a fairly small and standard room. The beds are very uncomfortable, and the noise from pipes etc on the top floor create a lot of noise on the 7th floor. I booked for a colleague also and her room wasn't as clean as it ought to be, with noticeable dirt in the bathroom.

10

ALEXANDER

Dec 10, 2024

·

Stayed 4 nights

Great stay in Centrally located location; very clean and an outstanding staff made our stay very enjoyable.

4

Jennifer

Aug 4, 2025

·

Stayed 5 nights

The location of this hotel is really great. It is close to many of London’s attractions within walking distance. The Green Park station tube is also close by. Shepard’s Market is just across the street with many good options for supper or a few pints. The location, unfortunately, is the only thing going for this hotel. The facilities are very run down and tired. The carpeting in the rooms have stains, there were holes in the drapes and the mattresses have no mattress covers nor fitted sheeting. This was true for 2 rooms that we had reserved. The hotel is also very loud and can hear everything from the hallways and adjacent rooms. The breakfast they serve is subpar with cold coffee. The staff were generally friendly however my mother-in-law who is 80 was pushed out of the way in the doorway by the concierge without apology nor excuse-me to serve other “higher” end clients. Overall very disappointed with this hotel and would not recommend. 2 stars was given only because of the locale, otherwise it would be a 1-star.

6

Sarah

Oct 9, 2024

·

Stayed 1 night

The room was drab. I saw rips and medium sized stains on the curtains. I saw dust in the room upon arrival. The amenities were mediocre and the walls thin, very noisy. No one offered to help with my bags.

10

Christiaan

Nov 18, 2025

·

Stayed 1 night

Excellent location, nice, clean rooms.

6

Molly

Aug 25, 2025

·

Stayed 1 night

The property and rooms need cleaning.

8

Sophia

May 23, 2025

·

Stayed 5 nights

We had a comfortable, clean stay here, and the location is perfect for seeing and doing a lot in London. The hotel room furniture was defiantly well used but the bed was very comfy and everything was clean, just dated. All and all it was a pleasant place to stay.

10

Jennifer

Nov 30, 2025

·

Stayed 1 night

The staff were friendly and helpful and the room was very clean and tidy.

10

Shawn D

May 9, 2025

·

Stayed 2 nights

This was a great location for seeing the major attractions around London. Near a tube station and in walking distance of many attractions. The beds/pillows were very comfortable. Very clean quiet nice hotel in beautiful Mayfair.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and vary widely in size and condition; some renovated or larger rooms are comfortable, while others show worn furniture, limited outlets, faulty fixtures, or drainage issues. Street and hallway noise affects some rooms.

Related guest reviews

6

Johnny

Jun 7, 2025

·

Stayed 2 nights

The hotel is a great location. Needs major upgrades. I expected more from a Mayfair brand.

8

Lisa

Aug 18, 2024

·

Stayed 3 nights

Rooms could use updating. Furniture was old.

6

Joseph

Jan 19, 2025

·

Stayed 4 nights

Good location, below average quality rooms, not dirty but absolutely worn out

6

C E

Dec 30, 2023

·

Stayed 8 nights

For our 9 night stay, we tried 4 times to hae maintenance get our TV to work. It never did. Also, the hair dryer worked on low heat, but not high heat. It took only one try to get them to replace the telelphone handset cord for one that let us use the phone to call the front desk.

6

Jennifer

Mar 19, 2024

·

Stayed 3 nights

It's located in a lovely area, and the staff was exceptionally helpful. My only gripes, which may be partially due to the location of my room, are that the bathtub didn't drain while I was using the shower. By the time I was done washing myself, I was standing in ankle-deep water. The second is that there was a lot of street noise, which made it difficult to sleep without earplugs.

6

alanna

Nov 10, 2025

·

Stayed 3 nights

Room was ok- somewhat dated; tub didn’t drain well

8

Amy

Dec 16, 2024

·

Stayed 1 night

The customer service was excellent, we were upgraded to a bigger room. The room was really spacious but a bit tired, there headboard of the bed was damaged. But overall it was a great stay.

8

Jeffrey

Dec 16, 2024

·

Stayed 1 night

Great property and location is superb! Upper floors are remodeled an nice (floor 6) and comfortable. Curzon Street is noisy though and be aware that it goes all night with traffic and restaurants below

8

Wendy

Jul 7, 2025

·

Stayed 1 night

Good size room - Not noisy. Fast hot water. Clean comfy bed. Just could have been cleaner - sticky brown splashes on the blackout curtains and al little drab. Good location - Dd not have breakfast as plenty of local places cheaper.

10

Howard

Oct 2, 2023

·

Stayed 4 nights

The hotel is undergoing some room renovations and general improvements. We stayed in one of the rooms that has had a makeover and it was outstanding. we had a Suite that even had an outdoor balcony. The lobby and dining areas were very comfortable. Best of all, was the staff. They were extremely helpful with every aspect of our stay.

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Service

Staff are frequently described as friendly, accommodating, and helpful, though service can be inconsistent with slow responses, unhelpful interactions, or check-in and follow-up hiccups reported by some.

Related guest reviews

4

Paul

May 16, 2024

·

Stayed 3 nights

The management was terrible! Service slow to non existent. Checked in near 6 pm, went to eat dinner and have drinks. Returned to room near 11 pm. Got into bed and bed was broke. Called front desk... initially it was "sorry, we are fully booked! ". 30 minutes late as we were scrambling looking to make other arrangements, front desk called. They amazingly found us a room.....a much much smaller room. Following morning i spome with manager, that conversaion went nowhere! His attitude was basically.....just be happy you have a room. The following morning we called front desk for towels and to turn towel heater off in bathroom. Front desk lerson said they\'d ne right up. 30 minutes passed and we had to go get towels at front desk amd nobody ever did come to turn off towel heat rack. For the money.... you can def do better!

10

Suruneet

Jun 7, 2025

·

Stayed 1 night

Lovely property, location and staff!

10

Daniel

Dec 10, 2023

·

Stayed 2 nights

The location of the hotel is prime and the service of the staff was brilliant

8

Shangljn Joy

Oct 18, 2025

·

Stayed 1 night

A old charm gem in Mayfair. Comfortable, great location and kind, pleasant staff

10

Judith

Sep 1, 2024

·

Stayed 3 nights

Fantastic location and great customer service from all of the team at the Washington Mayfair Hotel. We had a lovely 3 day break. Room was immaculately clean and the hotel itself is quiet with a super comfortable bed, you can definitely get a good nights sleep. The location is brilliant and the team go above and beyond. We will definitely be booking again, thanks for a great stay!

10

Zoran

Jul 21, 2025

·

Stayed 6 nights

Sensational staff

4

Sandra

Aug 25, 2025

·

Stayed 3 nights

The facility was old and needed updating. Furniture was is worn and the blinds were filthy. The staff was not helpful, room service was nonexistent...phone went unanswered. The onsite restaurant was very un-inviting...had breakfast from off the menu instead of buffet which seemed to annoy the staff. Went once for dinner since no local resturants were available. We were the only ones there, the food was barely edible (fish n' chips). The hostess/waitress tried too much to be social to the point of annoyance. Street noises outside our room was loud with shouting and yelling into the early morning hours. Trucks making deliveries were our wake up calls, with backup beeping and general offloading noises.

10

David

Oct 26, 2025

·

Stayed 2 nights

Friendly helpful staff, nice size family room in quiet location but still close to tube.

10

Lisa

Jun 12, 2025

·

Stayed 4 nights

Great location. Wonderful service

10

Jennifer

Nov 30, 2025

·

Stayed 1 night

The staff were friendly and helpful and the room was very clean and tidy.

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AI-generated summary based on recent guest reviews

Location

Consistently praised central Mayfair location near Green Park station, restaurants, and major sights, with easy walking to many attractions. Some guests experienced street noise on Curzon Street.

Related guest reviews

10

Louissa

May 30, 2025

·

Stayed 1 night

Great hotel close to all the attractions and subway.

10

Albert

Nov 10, 2025

·

Stayed 4 nights

Clean room, good location

10

Gary

Dec 1, 2024

·

Stayed 2 nights

Great location for eating out, short walk to Oxford Street & Hyde Park. Tube station 5 minute walk from the hotel.

10

Kanthi

Mar 12, 2025

·

Stayed 1 night

Great location near Park Lane and Shepherd Market

10

Gerald

Jul 8, 2025

·

Stayed 2 nights

Great location for the sights of London.

10

Ross D

Aug 31, 2025

·

Stayed 2 nights

Had a great stay! Very convenient to the sights we wanted to see and walkable to restaurants and shopping!

8

Jeffrey

Dec 16, 2024

·

Stayed 1 night

Great property and location is superb! Upper floors are remodeled an nice (floor 6) and comfortable. Curzon Street is noisy though and be aware that it goes all night with traffic and restaurants below

10

Christiaan

Nov 18, 2025

·

Stayed 1 night

Excellent location, nice, clean rooms.

8

Ronni

Sep 28, 2024

·

Stayed 4 nights

Well located, safe area and near to Buckingham Palace. Walkable distance for major London attractions

10

Shawn D

May 9, 2025

·

Stayed 2 nights

This was a great location for seeing the major attractions around London. Near a tube station and in walking distance of many attractions. The beds/pillows were very comfortable. Very clean quiet nice hotel in beautiful Mayfair.

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AI-generated summary based on recent guest reviews

Dining

Breakfast and restaurant experiences are mixed: several guests enjoyed good meals, while others found quality uneven and prices high, so many opt for nearby cafes. Service at breakfast can feel disorganized at times.

Related guest reviews

4

N

Oct 12, 2023

·

Stayed 1 night

No double glazing so can hear people talking in street from high floors, no iron or board in room, no alternative milks for a £28 breakfast! A/C didn't go below 19C and very hot with thick duvet.

8

Joe

May 9, 2025

·

Stayed 3 nights

The hotel is goof People are kind Great.lcation Breakfast ok TV old and buggy AC inconsistent

10

Kate

May 10, 2025

·

Stayed 4 nights

Loved this place! It’s an old London building and therefore has its old building charms, but is beautifully maintained and decorated. The rooms were lovely and the staff so friendly. The restaurant onsite is also great, and there’s a little convenience store on the corner and one block or so away. There’s a coffee shop called Nero directly out the front door if you prefer a more continental type breakfast. Being with walking distance to Piccadilly Circus and other main areas was brilliant. We’d uber out to our first destination in the morning and make our way back. It’s a nice area too, so no concerns being out late. All around, this will be our designated spot when we return to London next.

8

Martin

May 12, 2024

·

Stayed 1 night

Really enjoyed our stay. Good breakfast. Helpful staff.

10

Stephen

Nov 11, 2024

·

Stayed 3 nights

Great location with very friendly and helpful staff. The only disappointment was the cost of £33 per person for breakfast which is exorbitant so we gave it a miss.

10

Wendy

Dec 28, 2023

·

Stayed 5 nights

We chose the Washington Mayfair Hotel because it was only a half block away from a different hotel our son & his wife were staying in, but about a hundred dollars per night less expensive. I wasn't sure what to expect, but it was wonderful! The beds were comfortable, the room size was plenty large, the bathroom was excellent with an awesome shower - such great water flow! The concierge was extremely helpful, and the hotel staff found us an electrical adapter we could use since we hadn't brought our own. The food in the restaurant was excellent. The pillows were rather flat and hard, but that was my only small disappointment. I'd highly recommend this hotel.

8

Greg

Aug 14, 2025

·

Stayed 2 nights

Noisy outside our room at night. Doors slamming, etc Should have mentioned Expedia sold us a room without breakfast which was important. Breakfast was quite good

4

Sandra

Aug 25, 2025

·

Stayed 3 nights

The facility was old and needed updating. Furniture was is worn and the blinds were filthy. The staff was not helpful, room service was nonexistent...phone went unanswered. The onsite restaurant was very un-inviting...had breakfast from off the menu instead of buffet which seemed to annoy the staff. Went once for dinner since no local resturants were available. We were the only ones there, the food was barely edible (fish n' chips). The hostess/waitress tried too much to be social to the point of annoyance. Street noises outside our room was loud with shouting and yelling into the early morning hours. Trucks making deliveries were our wake up calls, with backup beeping and general offloading noises.

10

Michelle

Apr 28, 2025

·

Stayed 3 nights

The hotel is located within walking distance of most major attractions including Buckingham Palace. Mayfair is absolutely beautiful with plenty of restaurants in the area. The hotel's breakfast was also a great option in the morning. Staff was very accomodating and friendly. My one major suggestion would be to have a kid's menu for dinner or kid's portions. Because we were traveling with children, we needed to find other restaurants in the area that were kid friendly and the options are limited.

10

Melissa

May 9, 2024

·

Stayed 1 night

Room was much larger than the photos! The staff was extremely kind and helpful! Lunch was great on premise. Easy, walkable location close to everything.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$234
February	$236
March	$234
April	$258
May	$304
June	$375
July	$337
August	$260
September	$308
October	$299
November	$318
December	$371

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $355	5 $336
6 $271	7 $381	8 $531	9 $531	10 $375	11 $331	12 $331
13 $336	14 $375	15 $531	16 $485	17 $374	18 $283	19 $312
20 $282	21 $322	22 $414	23 $415	24 $321	25 $284	26 $321
27 $282	28 $409	29 $413	30 $415

Su	Mo	Tu	We	Th	Fr	Sa
				1 $412	2 $339	3 $417
4 $342	5 $403	6 $416	7 $403	8 $412	9 $330	10 $415
11 $330	12 $403	13 $403	14 $408	15 $415	16 $330	17 $412
18 $367	19 $559	20 $635	21 $413	22 $403	23 $311	24 $323
25 $312	26 $321	27 $312	28 $320	29 $312	30 $311	31 $312

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About this property

Location

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What guests think

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