Is parking available at the property?

Free self parking is available on-site. Extended parking is available for a fee of AUD 7.5 per night.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 9:30 AM for a fee, approximately AUD 8 to 25 for adults and AUD 5 to 25 for children.

Does the property allow pets?

The property allows pets in specific rooms only and has other pet restrictions. Guests can arrange to bring pets by contacting the property directly.

What are the standard check-in and check-out times?

Check-in is from 12:00 PM to 6:00 PM, and check-out is by 10:00 AM. Early or late check-in/check-out may be available for a fee and should be arranged in advance.

What is the location of the property in relation to key landmarks?

The property is centrally located in Townsville, an 8-minute walk from Castle Hill and a 15-minute walk from Queens Gardens. It is also 0.9 mi (1.5 km) from the Maritime Museum of Townsville and 1 mi (1.7 km) from Strand Park.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool, which is seasonal. Specific operational hours are not provided.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified in the provided information.

What are the policies regarding extra beds and cribs?

Cribs (infant beds) are available for a fee of AUD 25 per night, and rollaway beds are available for a fee of AUD 33 per night. Advance request or confirmation is required for both.

City Oasis Inn Townsville, SureStay Collection by BW

Average nightly price at City Oasis Inn Townsville, SureStay Collection by BW by month, last 12 months (USD)
Month	Average price
January	$87
February	$91
March	$101
April	$118
May	$108
June	$117
July	$139
August	$118
September	$113
October	$110
November	$104
December	$86

What guests think

Across the reviews, City Oasis Inn Townsville, SureStay Collection by BW stands out for friendly, helpful staff and clean spaces in a central, walkable location, though guests also mention compact rooms, limited in-room amenities, and the absence of an elevator.

The tropical pool and garden are frequently praised, and travellers appreciate pet-friendly options, onsite parking, and a simple breakfast café. Overall, expect a modest stay with standout outdoor facilities and generally welcoming service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The tropical pool and garden are frequent highlights, with many guests enjoying the relaxing outdoor areas; pet-friendly options and onsite parking add convenience. There is no elevator, and access involves stairs; an on-site café serves breakfast.

Related guest reviews

4

Kelly

Jun 30, 2025

·

Stayed 1 night

The staff were rather rude, told we couldnt have anyone but us in the room we paid for! There's NO elevator. Took two of us 45 minutes to get everything up to our room on the 2nd floor. The door at the top kept closing, it's a one way door, so had to walk around and go through from the front. The room onky had a tiny fridge & a kettle, no spoons, plates etc. A few small glasses in the fridge. Someone quietly slipped the "house rules" under out door. No knock just found it when we went to go out. We didn't hear anyone! Weird vibes.

8

Hoi Yam

Jun 27, 2024

·

Stayed 21 nights

Staff is very understanding and friendly. I was upgraded to an executive suite with a kitchen, because i stayed for three weeks for work. Very meticulous housekeeping service. Apart from a couple of days with noises from neighboring guests, it was generally very quiet. The only disadvantage is the absence of a lift. I struggled a little to move my luggage up and down the flights of stairs.

10

Peter

Sep 28, 2023

·

Stayed 1 night

Parking availability onsite is a bonus. Well located with reasonable walking distance to shops and restaurants that provide a good variety of options.

10

Jen

May 22, 2023

·

Stayed 1 night

Family room was great! Our kids loved the bunk beds. Super helpful staff. Very clean. The pool is amazing and really is an Oasis in the city. Would 10/10 recommend to families travelling with younger kids.

10

Daniel

Nov 8, 2025

·

Stayed 2 nights

Freindly and clean pool was awesome

8

Iain

Sep 30, 2025

·

Stayed 1 night

staff were really helpful, providing good information on the town. Easy to park, room was good and spacious, clean.

8

Michael

Aug 21, 2025

·

Stayed 2 nights

Schöne Hotel / Motelanlage mit toll angelegtem Garten inkl. Pool. Komfortabel war für uns das kleine Café, welches in das Hotel integriert ist und Mo-Fr. jeden Morgen eine umfangreiche Frühstückskarte bereit hält.

Translate

10

Rachel

Oct 22, 2024

·

Stayed 2 nights

The pool and BBQ area was so relaxing 😌

10

Helen

Sep 22, 2025

·

Stayed 4 nights

The bed was comfy and it was quiet. There's no elevator, but it's only two flights to the top floor. As a car-free traveller, I liked the central location and got everywhere by walking and city bus.

8

jodi

Aug 28, 2025

·

Stayed 1 night

What a great little gem. I stayed in a standard room with a QB & SB. It was fine for the night. Ground floor with parking at front door. Comfortable bed. Gorgeous garden and pool area. Also free entry to Strand Gym and Tobruk Baths. Also has pet friendly rooms. Cafe open for breakfast has the basics needed. Friendly staff. Enjoyed my stay after a long flight. Have already booked to stay again. Good value for money

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Cleanliness

Cleanliness is consistently praised across rooms and grounds, with several guests describing spaces as spotless. There is an isolated complaint about pests.

Related guest reviews

8

Helen

Jul 24, 2024

·

Stayed 1 night

Nice clean quiet

10

Lawrie

Jul 4, 2025

·

Stayed 3 nights

It is so pleasing to see owners and staff who take pride in the appearance and maintenance of a property. This is spotlessly clean and you can see that maintenance is a high priority. Nothing was a problem and the location was ideal for my work. Value for money and such friendly service. Congratulations to everyone involved.

10

Elizabeth

Apr 17, 2024

·

Stayed 3 nights

Loved my stay very friendly and clean and tidy.

10

Callum

Aug 31, 2025

·

Stayed 2 nights

Good location friendly staff and clean tidy facilities

10

Ray

Aug 2, 2025

·

Stayed 1 night

Friendly staff, clean environment, great proximity to fun stuff in town.

4

Joseph

Nov 26, 2025

·

Stayed 1 night

Dark & dingy. 3 inch cockroach. Enough said.

10

Anthony

Nov 13, 2023

·

Stayed 13 nights

Really clean, lovely staff, would definitely stay again

10

Marie-Claire

Jul 18, 2025

·

Stayed 1 night

Great stay. Clean and comfortable

10

David

Oct 14, 2024

·

Stayed 3 nights

Having pondered over several accomodation establishments on the net, I settled on The City Oasis Inn from the reviews of previous patrons. And I wasn't disappointed. Very friendly and helpful staff, a room that was freshly decorated, modern, spotlessly clean and quiet - with well insulated walls. Modern air con and not the noisy old type meant less noise too. Coupled with a super comfy bed and pillows made my stay in Townsville all the better. So much so, that I extended my stay by several days, predominantly because the room was so good, giving me more opportunity to explore Townsville. The location is an easy walk to both the CBD with its wealth of bars, shops and eateries, and the fabulous Strand for the lazy days by the beach.

10

Timothy

Sep 27, 2025

·

Stayed 1 night

Clean room

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Rooms

Room sizes vary widely, from compact standard rooms and tight bathrooms to spacious apartments and suites. Many guests found rooms quiet and comfortable, though a few noted noise or limited in-room amenities.

Related guest reviews

8

Hoi Yam

Jun 27, 2024

·

Stayed 21 nights

Staff is very understanding and friendly. I was upgraded to an executive suite with a kitchen, because i stayed for three weeks for work. Very meticulous housekeeping service. Apart from a couple of days with noises from neighboring guests, it was generally very quiet. The only disadvantage is the absence of a lift. I struggled a little to move my luggage up and down the flights of stairs.

2

Ian

Nov 10, 2024

·

Stayed 1 night

Very small and very noisy

10

Brett

Sep 12, 2024

·

Stayed 2 nights

Big fan of almost everything. Got me in at midnight when another placed valued me. The shower was a bit cramped but if that's my biggest drama in life, I'm set. Thanks guy.

8

Iain

Sep 30, 2025

·

Stayed 1 night

staff were really helpful, providing good information on the town. Easy to park, room was good and spacious, clean.

6

Emily

Jan 13, 2025

·

Stayed 6 nights

The room was a lot smaller than I thought it would be with very few amenities (no toaster, cutlery etc). However, I loved the pool and the spa, and the staff were friendly and approachable.

10

John

Nov 18, 2023

·

Stayed 2 nights

We had the top floor apartment for 2 nights. It was spacious and comfortable.

10

Catherina

Oct 20, 2024

·

Stayed 2 nights

The room was quite cramps, mostly due to the fact that there was a small double bed and one single bed, if 3 people were staying there I can’t imagine how crampt it would be, the bathroom was laid out well, shower heat was difficult to control, the pool area was nice and the laundry area was great. Saving grace: the staff were really nice.

10

Heidi

Jul 23, 2024

·

Stayed 3 nights

Nice hotel. Small room. Small beds. We were 3 in the room. No place for suitcases nywhere. The room were good for 2 persons. But nice and quieret nd only 10 min from the strand. Nice pool nd sp

4

Ian

Nov 11, 2025

·

Stayed 4 nights

The room was tiny and the bathroom was barely bigger than a wardrobe, also there was no sink in the bathroom and all teeth cleaning, shaving etc.. had to be done in the small sink in the kitchen.

10

Helen

Sep 22, 2025

·

Stayed 4 nights

The bed was comfy and it was quiet. There's no elevator, but it's only two flights to the top floor. As a car-free traveller, I liked the central location and got everywhere by walking and city bus.

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Service

Service is frequently described as friendly, helpful, and accommodating, including smooth check-ins and assistance with late arrivals. A few guests report issues with staff attitude, policies, or limited presence at times.

Related guest reviews

4

Kelly

Jun 30, 2025

·

Stayed 1 night

The staff were rather rude, told we couldnt have anyone but us in the room we paid for! There's NO elevator. Took two of us 45 minutes to get everything up to our room on the 2nd floor. The door at the top kept closing, it's a one way door, so had to walk around and go through from the front. The room onky had a tiny fridge & a kettle, no spoons, plates etc. A few small glasses in the fridge. Someone quietly slipped the "house rules" under out door. No knock just found it when we went to go out. We didn't hear anyone! Weird vibes.

8

Hoi Yam

Jun 27, 2024

·

Stayed 21 nights

Staff is very understanding and friendly. I was upgraded to an executive suite with a kitchen, because i stayed for three weeks for work. Very meticulous housekeeping service. Apart from a couple of days with noises from neighboring guests, it was generally very quiet. The only disadvantage is the absence of a lift. I struggled a little to move my luggage up and down the flights of stairs.

10

Geoffrey

Sep 21, 2025

·

Stayed 2 nights

Friendly staff,easy check in & out. Tranquil surroundings loved the pool area. Room was spacious.

10

Brett

Sep 12, 2024

·

Stayed 2 nights

Big fan of almost everything. Got me in at midnight when another placed valued me. The shower was a bit cramped but if that's my biggest drama in life, I'm set. Thanks guy.

10

Lorean

Apr 26, 2025

·

Stayed 1 night

The staff was exceptional in assisting me with my needs.

10

Patrick

Sep 13, 2024

·

Stayed 7 nights

The staff were wonderful and very helpful.

4

Abhilash Pottayath

Apr 22, 2024

·

Stayed 3 nights

Hi No service or staff seen around weekend

4

Aaron

Mar 2, 2025

·

Stayed 2 nights

Felt like i was looked down apon and made to use money on bankcard for deposit on room when i had cash for deposit then to recieve cash deposit back..not use to be treated like that.....

8

jodi

Aug 28, 2025

·

Stayed 1 night

What a great little gem. I stayed in a standard room with a QB & SB. It was fine for the night. Ground floor with parking at front door. Comfortable bed. Gorgeous garden and pool area. Also free entry to Strand Gym and Tobruk Baths. Also has pet friendly rooms. Cafe open for breakfast has the basics needed. Friendly staff. Enjoyed my stay after a long flight. Have already booked to stay again. Good value for money

10

YAJUN

May 26, 2025

·

Stayed 1 night

very clean, staff & management very helpful with late check in, fully recommend

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AI-generated summary based on recent guest reviews

Location

Central, walkable location close to the CBD, The Strand, shops, and the stadium is repeatedly praised. Many guests got around easily on foot or by local bus.

Related guest reviews

10

Peter

Sep 28, 2023

·

Stayed 1 night

Parking availability onsite is a bonus. Well located with reasonable walking distance to shops and restaurants that provide a good variety of options.

10

Robert

Apr 29, 2023

·

Stayed 2 nights

A tranquil oasis only a 5 minute walk from the city centre.

8

Carolin

Dec 10, 2022

·

Stayed 1 night

Sehr nette Mitarbeitern, idyllischer Pool, ganz gut gelegen, Parkplatz vorhanden

Translate

10

vicki

Mar 5, 2023

·

Stayed 1 night

Easy walking to cowboys game.

10

Rowena

Jul 8, 2024

·

Stayed 1 night

Arrived earlier than expected. Room was ready and staff couldn't have been more helpful. Facilities are a bit dated but the location is conveniently located to the stadium.

10

Kerry

May 28, 2023

·

Stayed 1 night

Receptionist was lovely especially considering I arrived 5 minutes before the doors were due to close. Easy walk to get food and/or shop at Woolworths. Clean.

10

Domenico

May 22, 2024

·

Stayed 2 nights

Very nice place just a stroll down to the city we already been so many times and is a such good place

8

Derek

Aug 4, 2025

·

Stayed 3 nights

Quite and in walking distance to city centre

10

Helen

Sep 22, 2025

·

Stayed 4 nights

The bed was comfy and it was quiet. There's no elevator, but it's only two flights to the top floor. As a car-free traveller, I liked the central location and got everywhere by walking and city bus.

10

David

Oct 14, 2024

·

Stayed 3 nights

Having pondered over several accomodation establishments on the net, I settled on The City Oasis Inn from the reviews of previous patrons. And I wasn't disappointed. Very friendly and helpful staff, a room that was freshly decorated, modern, spotlessly clean and quiet - with well insulated walls. Modern air con and not the noisy old type meant less noise too. Coupled with a super comfy bed and pillows made my stay in Townsville all the better. So much so, that I extended my stay by several days, predominantly because the room was so good, giving me more opportunity to explore Townsville. The location is an easy walk to both the CBD with its wealth of bars, shops and eateries, and the fabulous Strand for the lazy days by the beach.

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AI-generated summary based on recent guest reviews

Dining

On-site café serves breakfast, described as good with options ranging from basic to extensive. One guest wished the dining facility were open longer hours.

Related guest reviews

8

Michael

Aug 21, 2025

·

Stayed 2 nights

Schöne Hotel / Motelanlage mit toll angelegtem Garten inkl. Pool. Komfortabel war für uns das kleine Café, welches in das Hotel integriert ist und Mo-Fr. jeden Morgen eine umfangreiche Frühstückskarte bereit hält.

Translate

8

Gordon

Feb 20, 2025

·

Stayed 2 nights

Quiet, convenient and very helpful staff. Lots of walking/hiking opportunities. Would like to see dining facility open more hours.

8

jodi

Aug 28, 2025

·

Stayed 1 night

What a great little gem. I stayed in a standard room with a QB & SB. It was fine for the night. Ground floor with parking at front door. Comfortable bed. Gorgeous garden and pool area. Also free entry to Strand Gym and Tobruk Baths. Also has pet friendly rooms. Cafe open for breakfast has the basics needed. Friendly staff. Enjoyed my stay after a long flight. Have already booked to stay again. Good value for money

8

jodi

Nov 5, 2025

·

Stayed 1 night

I love staying here when in Townsville. This time I stayed in a larger room which had a bath. Loved my soak. Also brought my dog this time which is fantastic. The grounds are well looked after. Cafe is good for breakfast. Staff are always friendly and helpful. My only suggestions would be a handrail for the spa and pool. I’ve had a knee operation and can’t hop in the spa and pool as I can’t get myself out of it without a rail. I would love to get in it. I’m sure there are other travellers like me. Also some cookies with the tea & coffee sachets would be great. See you next time

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12 $95	13 $110	14 $110
15 $98	16 $94	17 $92	18 $94	19 $94	20 $101	21 $100
22 $98	23 $94	24 $92	25 $90	26 $90	27 $96	28 $96
29 $97	30 $91

Su	Mo	Tu	We	Th	Fr	Sa
		1 $101	2 $127	3 $101	4 $98	5 $96
6 $94	7 $90	8 $90	9 $89	10 $90	11 $96	12 $96
13 $93	14 $90	15 $90	16 $91	17 $90	18 $96	19 $96
20 $93	21 $90	22 $91	23 $90	24	25	26
27	28	29 $104	30 $102	31 $99

City Oasis Inn Townsville, SureStay Collection by BW

Prices for City Oasis Inn Townsville, SureStay Collection by BW

Monthly average prices

About this property

Location

Room options

Executive Room, 1 Queen Bed

Standard Room, Multiple Beds (Pet Friendly)

Standard Room

Executive Apartment, 1 Queen Bed

Executive Kitchenette

Traditional Cottage

Standard Apartment

Family Room

Standard Twin Room

Guest reviews of City Oasis Inn Townsville, SureStay Collection by BW

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about City Oasis Inn Townsville, SureStay Collection by BW

Prices for upcoming dates