Is parking available at the property?

Free valet parking is available onsite, along with limited onsite parking.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee, approximately USD 30 for adults and USD 15 for children.

Does the property allow pets?

Pets are allowed with a fee of USD 20 per pet, per night, plus a one-time cleaning fee of USD 20. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the property offer for guests with disabilities?

The property has limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas.

What is the location of the property in relation to key landmarks?

The hotel is located in Spring Valley, Nairobi, within a 5-minute drive of Sarit Centre and The Aga Khan University Hospital. It is approximately 3.4 miles from Kenyatta International Convention Centre and 4.1 miles from Village Market.

Does the property have a swimming pool?

Yes, there is an outdoor heated pool available, operational from 6:00 AM to 7:00 PM.

What are the hotel's policies for guests staying with children?

Children can stay free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 30 per night, and advance request or confirmation is required. Cribs are not mentioned.

Novotel Nairobi Westlands

What guests think

At Novotel Nairobi Westlands, guests consistently highlight friendly, responsive service, spacious modern rooms, and a central Westlands location near malls and dining, with many also praising overall cleanliness, strong value for money, and popular rooftop venues with city views.

The gym stands out as well equipped and larger than average. A few reviews cite occasional slow service in dining or room service. Breakfast and on site dining are generally well liked, though pricing and food warmth draw some criticism. A solid choice for a comfortable base in Nairobi.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The gym is well equipped and larger than average, and the rooftop bars and restaurants offer city views and a good vibe.

Related guest reviews

10

Kristen

Dec 11, 2024

·

Stayed 1 night

I had a wonderful stay in Novotel Nairobi. It was centrally located in the Westlands neighborhood and near lots of restaurants, nightlife and shopping. It was easy to get uber as well. The service was great and the rooftop restaurant was a vibe on the weekend. The rooms were big and clean. Highly recommend.

8

Gael

Jan 26, 2025

·

Stayed 1 night

Très grande chambre avec tout le nécessaire. Coin bureau bien pratique. Une piscine en rooftop mais pas chauffée donc un peu trop froide pour s’y baigner. Petit déjeuner très bien. 2 centres commerciaux à moins de 5 minutes à pied de l’hôtel.

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10

EMINA

Sep 4, 2025

·

Stayed 4 nights

Staff was extremely friendly and kind. Gym is fantastic! Great breakfast and good food overall.

10

Julien

Mar 1, 2025

·

Stayed 2 nights

Le sejour s'est tress bien passé, l'hotel est propre, bien situé et tres confortable. Le personnel de la piscine est particulierement agreale et tous les personnel en général est aux petits soins

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10

Stephane

Aug 27, 2024

·

Stayed 2 nights

Novotel Nairobi Westlands literally saved our day. Due to flight disruptions, we had to find a hotel at the last minute and decided to stay there for two nights. The hotel is brand new, having just opened recently. You can still feel the vibe of the opening and the staff goes out of its way to make you more than welcome! Breakfast was scrumptious and the roof top bar has views of the entire city, along with great cocktails and cool music! Definitely a highlight of our short, unplanned stay in Nairobi. Many thanks to the entire staff including their very visible Hotel Manager.

10

Susan

Dec 12, 2025

·

Stayed 8 nights

My favorite hotel in the area Very friendly staff Amazing breakfast buffet Cosy interior with many nice details Big room, with giant bed Nice in room coffee, tea selection Big shower Cosy pool pool area Larger than average hotel gym

10

maria

Oct 19, 2024

·

Stayed 4 nights

Beautiful property. Staff went above and beyond when I could not book a tour. Rooms were very clean. Thank you for a wonderful stay. Roof top pool had the best sunset and good food as well

10

Gurprit

Oct 12, 2024

·

Stayed 2 nights

It is an amazing property, fantastic value for money. Very comfortable room, awesome breakfast, attentive service and a lovely ambience.

10

Susan

Dec 10, 2024

·

Stayed 6 nights

This was my second stay at Novotel, and I’m already planning to return. The staff and management are exceptionally kind and welcoming. The breakfast is absolutely amazing—definitely worthy of a top 5+ hotel! The top-floor restaurant/bar, lounge floor restaurant, and pool bar all offer stunning atmospheres. The top-floor venue, in particular, boasts a breathtaking view. The food is great, with the top floor offering an exotic, Indian-inspired menu, while the lobby-level restaurant leans more toward Western cuisine. I didn’t try the cocktails, but they looked great.I nice place to invite guests. The hotel gym is well-equipped and is comfortably air-conditioned. I think it’s 24/7. I never tried the wellness centre. The rooms are large and nice, featuring asic essentials, effective air conditioning, nice showers, fully dark blackout curtains, and I haven’t experienced noise from neighboring rooms. House cleaning is spot on. The hallways on each floor are quite plain, but you don’t spend time there.

10

Leah

May 21, 2025

·

Stayed 4 nights

Phenomenal four days in the very new Novotel; from staff to dining to room and amenities, the entire experience was fantastic. Beautiful views of the night sky in Nairobi via Trunk and Tandoor and exceptional hotel staff made it a comfortable and wonderful stay. A must for anyone looking for a great hotel in Nairobi Westlands

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Cleanliness

Rooms and public spaces are consistently described as clean and well maintained.

Related guest reviews

10

Ivory

Aug 8, 2025

·

Stayed 2 nights

I have thoroughly enjoyed my stay and recommend this hotel! The staff was extremely friendly and accomodating. They made me feel very welcome. There are many security measures to ensure guest safety. The cleanliness is also very good. The breakfast has many options for all tastes. The Indian resturant is also very lovely with a fantastic view. Robinson and Joseph where very nice as well!

8

Pierre

Feb 20, 2025

·

Stayed 3 nights

Great hotel and very new. TV wasn’t even programmed yet on satellite TV! Saying this great service from staff. Rooms are big and somewhat quiet Keep up with maintenance as corridor scruff already exist. Stay on top of it or you loose control. Yes I would return :-)

10

abdirashid

Feb 25, 2025

·

Stayed 4 nights

I have been all over the world through especially Europe and the USA, I can certainly say this is the best hotel that I have even stayed for such a price. As a matter of fact, it is way better in so many aspects than hotels that were triple its price. I would recommend to anyone including my family and friends. What a beautiful, clean and new hotel with all the amenities. 10 out of 10 for sure!!!! Blame me if you get disappointed which you will not !!

10

Peter Munene

Nov 9, 2025

·

Stayed 9 nights

Clean room, excellent service, great staff and good location.

10

Danny

Jan 2, 2025

·

Stayed 3 nights

Great service, very clean. Good value

10

Balraj

Apr 20, 2025

·

Stayed 1 night

Very well maintained

10

Phil

Nov 21, 2025

·

Stayed 12 nights

Friendly staff, clean room, very quiet.

10

maria

Oct 19, 2024

·

Stayed 4 nights

Beautiful property. Staff went above and beyond when I could not book a tour. Rooms were very clean. Thank you for a wonderful stay. Roof top pool had the best sunset and good food as well

10

Tesilya

Feb 10, 2025

·

Stayed 5 nights

The hotel was well equipped, comfortable and clean. The staff was friendly, helpful, and thoughtful.

6

Rhoda

Nov 20, 2025

·

Stayed 2 nights

Staff was great. Our first room had a weird smell but then they changed us to another room Asap.

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Rooms

Rooms are spacious, modern and quiet, with comfortable beds and good showers, making for a restful stay.

Related guest reviews

10

Jeffrey

Oct 12, 2025

·

Stayed 1 night

The staff were amazing! Stephen, the concierge, met us at the door and took care of us like we were old family friends! The room was spacious and very comfortable!

8

Pierre

Feb 20, 2025

·

Stayed 3 nights

Great hotel and very new. TV wasn’t even programmed yet on satellite TV! Saying this great service from staff. Rooms are big and somewhat quiet Keep up with maintenance as corridor scruff already exist. Stay on top of it or you loose control. Yes I would return :-)

10

Kristen

Dec 11, 2024

·

Stayed 1 night

I had a wonderful stay in Novotel Nairobi. It was centrally located in the Westlands neighborhood and near lots of restaurants, nightlife and shopping. It was easy to get uber as well. The service was great and the rooftop restaurant was a vibe on the weekend. The rooms were big and clean. Highly recommend.

10

Wendy

Apr 20, 2025

·

Stayed 2 nights

Wonderful place to stay. Room was very spacious

10

Bert

Jul 14, 2025

·

Stayed 3 nights

The room was perfect nice view and the staff was top tier. Very accomodating .

10

Susan

Dec 12, 2025

·

Stayed 8 nights

My favorite hotel in the area Very friendly staff Amazing breakfast buffet Cosy interior with many nice details Big room, with giant bed Nice in room coffee, tea selection Big shower Cosy pool pool area Larger than average hotel gym

10

Phil

Nov 21, 2025

·

Stayed 12 nights

Friendly staff, clean room, very quiet.

8

Zahra

Jan 1, 2026

·

Stayed 1 night

With a trekking was very quick and efficient.We did not stay for breakfast.The only complaint I had is that the shower was actually cold! We had a very early morning flight, and I jumped in the shower at 3am and it was freezing cold!

10

Susan

Dec 10, 2024

·

Stayed 6 nights

This was my second stay at Novotel, and I’m already planning to return. The staff and management are exceptionally kind and welcoming. The breakfast is absolutely amazing—definitely worthy of a top 5+ hotel! The top-floor restaurant/bar, lounge floor restaurant, and pool bar all offer stunning atmospheres. The top-floor venue, in particular, boasts a breathtaking view. The food is great, with the top floor offering an exotic, Indian-inspired menu, while the lobby-level restaurant leans more toward Western cuisine. I didn’t try the cocktails, but they looked great.I nice place to invite guests. The hotel gym is well-equipped and is comfortably air-conditioned. I think it’s 24/7. I never tried the wellness centre. The rooms are large and nice, featuring asic essentials, effective air conditioning, nice showers, fully dark blackout curtains, and I haven’t experienced noise from neighboring rooms. House cleaning is spot on. The hallways on each floor are quite plain, but you don’t spend time there.

10

Abbas

Dec 15, 2025

·

Stayed 5 nights

Great room, seamless service and highly responsive staff.

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Service

Service is widely praised as friendly, professional and responsive, with staff often going above and beyond. A few guests noted occasional slow service.

Related guest reviews

10

Eric

Jun 30, 2025

·

Stayed 6 nights

The staff and workers were kind, friendly and very knowledgeable of their jobs and the city of Nairobi. I will definitely be back to stay again.

10

DAJUAANDA

Jun 27, 2025

·

Stayed 3 nights

Everything about this hotel scream 4 star and more. The staff is very friendly and helpful. Stephen was very knowledgeable about helping us navigate around this city and tours. Everyone went over and beyond at this hotel and we will come again. The food was excellent and the rooms are beautiful and very well kept.

10

Peter Munene

Nov 9, 2025

·

Stayed 9 nights

Clean room, excellent service, great staff and good location.

10

Stephane

Aug 27, 2024

·

Stayed 2 nights

Novotel Nairobi Westlands literally saved our day. Due to flight disruptions, we had to find a hotel at the last minute and decided to stay there for two nights. The hotel is brand new, having just opened recently. You can still feel the vibe of the opening and the staff goes out of its way to make you more than welcome! Breakfast was scrumptious and the roof top bar has views of the entire city, along with great cocktails and cool music! Definitely a highlight of our short, unplanned stay in Nairobi. Many thanks to the entire staff including their very visible Hotel Manager.

10

Phil

Nov 21, 2025

·

Stayed 12 nights

Friendly staff, clean room, very quiet.

8

Rita

Jun 16, 2025

·

Stayed 3 nights

This was a pretty nice decent hotel and we appreciated the warm welcome with fresh orange juice and warm towels. That was very nice. Our room was beautiful and spacious. However, the hotel is not completely done with construction at the top levels so that was a little weird to see and the room service could be better, but generally speaking the folks we encountered were really sweet and kind and the hotel is quite lovely so we would definitely return in the future.

8

Judith

Feb 16, 2026

·

Stayed 1 night

Stephen in Reception was extremely helpful

6

Rhoda

Nov 20, 2025

·

Stayed 2 nights

Staff was great. Our first room had a weird smell but then they changed us to another room Asap.

8

Kennedy

Sep 29, 2025

·

Stayed 3 nights

Check in was horrible, clerk only paid attention to White looking clients, did not even realise i was booked and paid for 3 days!!!, more training in hospitality would help.Security staff overzealous, creepy and asking so many personal questions , not professional at all

10

Abbas

Dec 15, 2025

·

Stayed 5 nights

Great room, seamless service and highly responsive staff.

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Location

Central Westlands location near Sarit and Westgate malls, restaurants and nightlife, with easy access by ride hailing. Many guests also said they felt safe in the area.

Related guest reviews

10

Yadasa

Oct 22, 2025

·

Stayed 3 nights

We travelled with family of four from Australia. Novotel exceeded our expectations in everything, good for its price, rooms are clean and bed is wonderful, located between two big shopping malls Sarit and Westgate. Staff is awesome and very cooperative. Breakfast is basic, but good. We recommend this hotel to anyone. Very safe and comment for everything. We will definitely come back again.

10

christelle

Jul 17, 2025

·

Stayed 2 nights

i loved staying to novotel location and food were perfect

10

Muhammad

Jun 8, 2025

·

Stayed 1 night

Overall westland is considered safe and one of the best in Nairobi, but it is still advisable to not venture alone after dark, even coming back at night from the near by malls.

10

Kristen

Dec 11, 2024

·

Stayed 1 night

I had a wonderful stay in Novotel Nairobi. It was centrally located in the Westlands neighborhood and near lots of restaurants, nightlife and shopping. It was easy to get uber as well. The service was great and the rooftop restaurant was a vibe on the weekend. The rooms were big and clean. Highly recommend.

8

Gael

Jan 26, 2025

·

Stayed 1 night

Très grande chambre avec tout le nécessaire. Coin bureau bien pratique. Une piscine en rooftop mais pas chauffée donc un peu trop froide pour s’y baigner. Petit déjeuner très bien. 2 centres commerciaux à moins de 5 minutes à pied de l’hôtel.

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10

Brian

Oct 15, 2025

·

Stayed 2 nights

Great hotel in Nairobi as a base for touring the city and/or a stop before or after safari.

10

Phillip G

Jun 18, 2025

·

Stayed 8 nights

Great business hotel next to where I needed to be.

10

Beth

May 17, 2025

·

Stayed 2 nights

I love the staff, food, and accessibility!

10

Peter Munene

Nov 9, 2025

·

Stayed 9 nights

Clean room, excellent service, great staff and good location.

10

Medgie

Apr 1, 2025

·

Stayed 6 nights

Great location, safe and great service

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AI-generated summary based on recent guest reviews

Dining

Breakfast and on site dining are generally well liked, with the rooftop and Indian venues standing out. Some guests mentioned high breakfast pricing, occasional slow service or food arriving less warm, and a dish not matching the menu.

Related guest reviews

8

Keena

Jul 3, 2025

·

Stayed 1 night

Modern. Location is great. Security is impressive. The breakfast was good but very overpriced! Do not recommend you add the breakfast.

6

Ahmed

Apr 25, 2025

·

Stayed 1 night

The price I paid and not including breakfast that is a rip off

10

Ivory

Aug 8, 2025

·

Stayed 2 nights

I have thoroughly enjoyed my stay and recommend this hotel! The staff was extremely friendly and accomodating. They made me feel very welcome. There are many security measures to ensure guest safety. The cleanliness is also very good. The breakfast has many options for all tastes. The Indian resturant is also very lovely with a fantastic view. Robinson and Joseph where very nice as well!

10

DAJUAANDA

Jun 27, 2025

·

Stayed 3 nights

Everything about this hotel scream 4 star and more. The staff is very friendly and helpful. Stephen was very knowledgeable about helping us navigate around this city and tours. Everyone went over and beyond at this hotel and we will come again. The food was excellent and the rooms are beautiful and very well kept.

10

Stephane

Aug 27, 2024

·

Stayed 2 nights

Novotel Nairobi Westlands literally saved our day. Due to flight disruptions, we had to find a hotel at the last minute and decided to stay there for two nights. The hotel is brand new, having just opened recently. You can still feel the vibe of the opening and the staff goes out of its way to make you more than welcome! Breakfast was scrumptious and the roof top bar has views of the entire city, along with great cocktails and cool music! Definitely a highlight of our short, unplanned stay in Nairobi. Many thanks to the entire staff including their very visible Hotel Manager.

10

Susan

Dec 12, 2025

·

Stayed 8 nights

My favorite hotel in the area Very friendly staff Amazing breakfast buffet Cosy interior with many nice details Big room, with giant bed Nice in room coffee, tea selection Big shower Cosy pool pool area Larger than average hotel gym

10

Peter

May 7, 2025

·

Stayed 4 nights

Das Personal war nett. Das Abendessen nicht das was auf der Karte stand.

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8

AMJAD

Apr 13, 2025

·

Stayed 6 nights

Excellent overall, however food was variable in terms of warmth and slow service at times… Other than food and somewhat complex breakfast area… its is a new hotel of the highest standard

10

Gurprit

Oct 12, 2024

·

Stayed 2 nights

It is an amazing property, fantastic value for money. Very comfortable room, awesome breakfast, attentive service and a lovely ambience.

10

Susan

Dec 10, 2024

·

Stayed 6 nights

This was my second stay at Novotel, and I’m already planning to return. The staff and management are exceptionally kind and welcoming. The breakfast is absolutely amazing—definitely worthy of a top 5+ hotel! The top-floor restaurant/bar, lounge floor restaurant, and pool bar all offer stunning atmospheres. The top-floor venue, in particular, boasts a breathtaking view. The food is great, with the top floor offering an exotic, Indian-inspired menu, while the lobby-level restaurant leans more toward Western cuisine. I didn’t try the cocktails, but they looked great.I nice place to invite guests. The hotel gym is well-equipped and is comfortably air-conditioned. I think it’s 24/7. I never tried the wellness centre. The rooms are large and nice, featuring asic essentials, effective air conditioning, nice showers, fully dark blackout curtains, and I haven’t experienced noise from neighboring rooms. House cleaning is spot on. The hallways on each floor are quite plain, but you don’t spend time there.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $165	2 $166	3 $145
4 $166	5 $182	6 $183	7 $186	8 $183	9 $144	10 $156
11 $170	12 $158	13 $158	14 $161	15 $161	16 $155	17 $137
18 $158	19 $162	20 $162	21 $158	22 $161	23 $137	24 $156
25 $161	26 $161	27 $161	28 $158	29 $161	30 $133	31 $153

Novotel Nairobi Westlands

About this property

Location

Room options

Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

Superior Room, 2 Twin Beds

Superior Room, 1 King Bed

Executive Room, 1 King Bed

Executive Suite, 1 Bedroom (King Bed)

Deluxe Suite, 1 Bedroom (King Bed)

Guest reviews of Novotel Nairobi Westlands

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Novotel Nairobi Westlands

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28 $195	29 $185	30 $185