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Novotel Nairobi Westlands

From

$141
/ night
Novotel Nairobi Westlands - Image 1
Novotel Nairobi Westlands - Room
Novotel Nairobi Westlands - Room
Novotel Nairobi Westlands - Reception
Novotel Nairobi Westlands - Restaurant

Select dates to see prices and availability

From

$141
/ night

About this property

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a steam room, and a 24-hour fitness center. Additional amenities at th...
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  • Parking

  • Restaurant

  • Swimming pool

  • Room Service

  • Valet Parking

  • Dry Cleaning

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Location

Lower Kabete Road Westlands, Spring Valley, Nairobi, Kenya

Westgate Shopping Mall (0.2 miles)

Sarit Centre (0.3 miles)

Oshwal Religious Centre (0.5 miles)

UNHCR Kenya (1 miles)

Diamond Plaza II (1.5 miles)

Arboretum (1.8 miles)


Room options

Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

Room details

2 King Beds
,
1 Twin Bed
, and
1 Twin Bed

Sleeps 6

861 ft²

Air Conditioning
Wi-Fi (Free)
Kitchenette

Superior Room, 2 Twin Beds

Room details

2 Twin Beds

Sleeps 2

129 ft²

Air Conditioning
Wi-Fi (Free)
Separate Living Room

Superior Room, 1 King Bed

Room details

1 King Bed

Sleeps 2

129 ft²

Air Conditioning
Wi-Fi (Free)
Separate Living Room

Executive Room, 1 King Bed

Room details

1 King Bed

Sleeps 2

441 ft²

Air Conditioning
Wi-Fi (Free)
Separate Living Room

Executive Suite, 1 Bedroom (King Bed)

Room details

1 King Bed

Sleeps 2

678 ft²

Air Conditioning
Wi-Fi (Free)
Separate Living Room

Deluxe Suite, 1 Bedroom (King Bed)

Room details

1 King Bed

Sleeps 2

807 ft²

Air Conditioning
Wi-Fi (Free)
Separate Living Room

Guest reviews of Novotel Nairobi Westlands

What guests think

AI-generated summary based on recent guest reviews

At Novotel Nairobi Westlands, guests consistently highlight friendly, responsive service, spacious modern rooms, and a central Westlands location near malls and dining, with many also praising overall cleanliness, strong value for money, and popular rooftop venues with city views.

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Facilities

Great

Cleanliness

Clean

Service

Friendly

Location

Central

Dining

Enjoyable

Was this helpful?

10

Andre

IAN-logo

3 weeks ago

·

Stayed 5 nights

Perfect stay, great rooms magical espresso martinis and great staff!
Perfect stay, great rooms magical espresso martinis and great staff!

2

Christopher

IAN-logo

4 weeks ago

·

Stayed 1 night

Unacceptable health standards, poor management response, and billing errors.Our recent stay was highly disappointing due to severe utility failures and poor customer service. Upon check-in, we found that all the running water in our room (sink, shower, and toilet) was bright yellow and completely unusable. Despite explaining that I have highly sensitive skin, management dismissed our concerns and insisted the water was safe. A secondary room offered to us suffered from the exact same building-wide issue.When we requested alternative clean water to wash with, staff initially sent up two buckets of the same yellow water. It took multiple phone calls and over an hour and a half for actual clean water to arrive. Management promised to meet with us the following morning to address the situation, but they completely failed to show up at check-out.On top of this, a pre-arranged room surprise was ruined when a staff member carelessly revealed it to us at the front desk, and we were subsequently double-charged for it on our bill. I strongly advise looking elsewhere until this property resolves its infrastructure, billing accuracy, and guest safety standards.
Unacceptable health standards, poor management response, and billing errors.Our recent stay was highly disappointing due to severe utility failures and poor customer service. Upon check-in, we found that all the running water in our room (sink, shower, and toilet) was bright yellow and completely unusable. Despite explaining that I have highly sensitive skin, management dismissed our concerns and insisted the water was safe. A secondary room offered to us suffered from the exact same building-wide issue.When we requested alternative clean water to wash with, staff initially sent up two buckets of the same yellow water. It took multiple phone calls and over an hour and a half for actual clean water to arrive. Management promised to meet with us the following morning to address the situation, but they completely failed to show up at check-out.On top of this, a pre-arranged room surprise was ruined when a staff member carelessly revealed it to us at the front desk, and we were subsequently double-charged for it on our bill. I strongly advise looking elsewhere until this property resolves its infrastructure, billing accuracy, and guest safety standards.

10

JIAN

IAN-logo

Jul 10, 2026

·

Stayed 6 nights

Clean room and nice staff
Clean room and nice staff

10

April

IAN-logo

Jun 30, 2026

·

Stayed 6 nights

Great experience, cudtom friendly, safe and secure with assistance from staff with your travel needs.
Great experience, cudtom friendly, safe and secure with assistance from staff with your travel needs.

10

Badrinath

IAN-logo

Jun 14, 2026

·

Stayed 2 nights

Location, quality and service. A+ to the property on all these dimensions, whether you choose to stay with family or traveling for work. Had a memorable stay. Breakfast at Gemma’s, dinner at Trunk and Tandoor were both fantastic. Dinner at Gemma’s could’ve been better.
Location, quality and service. A+ to the property on all these dimensions, whether you choose to stay with family or traveling for work. Had a memorable stay. Breakfast at Gemma’s, dinner at Trunk and Tandoor were both fantastic. Dinner at Gemma’s could’ve been better.

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

Check-in from 15:00

Before 12:00


Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs about Novotel Nairobi Westlands

Is parking available at the property?

Free valet parking is available onsite, along with limited onsite parking.


What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee, approximately USD 30 for adults and USD 15 for children.


Does the property allow pets?

Pets are allowed with a fee of USD 20 per pet, per night, plus a one-time cleaning fee of USD 20. Service animals are exempt from fees.


What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.


What accessibility features does the property offer for guests with disabilities?

The property has limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas.

What is the location of the property in relation to key landmarks?

The hotel is located in Spring Valley, Nairobi, within a 5-minute drive of Sarit Centre and The Aga Khan University Hospital. It is approximately 3.4 miles from Kenyatta International Convention Centre and 4.1 miles from Village Market.


Does the property have a swimming pool?

Yes, there is an outdoor heated pool available, operational from 6:00 AM to 7:00 PM.


What are the hotel's policies for guests staying with children?

Children can stay free when occupying the parent or guardian's room using existing bedding.


What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 30 per night, and advance request or confirmation is required. Cribs are not mentioned.


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Prices for upcoming dates

September 2026
October 2026

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Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.



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