Name: Holiday Inn Express & Suites Augusta West - Ft Gordon Area by IHG
Address: 4087 Jimmie Dyess Parkway, Augusta, Georgia, United States of America, Augusta, Georgia, US
Price range: US$99–US$156 per night
Rating: 7.7

What guests think

At Holiday Inn Express & Suites Augusta West - Ft Gordon Area by IHG, guests describe a mixed stay, with many praising friendly staff and comfortable, sometimes spacious rooms, but others reporting cleanliness issues, renovation disruptions, and unreliable elevators.

The location is convenient for Fort Eisenhower/Fort Gordon and near fast food and a gas station, but rooms facing the highway reported traffic noise and occasional late-night disturbance. Breakfast quality varies, with reports of broken machines and slow refills alongside positive comments. This can be a convenient base, but travelers sensitive to noise or particular about upkeep should check recent feedback.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews note ongoing renovation and elevators that are dirty, unreliable, or limited. A few comments also mention worn common areas.

Related guest reviews

4

Mossetta

3 Jan 2024

·

Stayed 1 night

The staff was amazing! From the gentleman that checked us in, to the wonderful woman that checked us out, they were very hospitable, kind and helpful! The room had bugs on the ceiling that we had to kill before putting anything down! We inspected the beds and bedding and sprayed them with alcohol, but didn’t see anything else. The carpet was filthy, the bathroom needed some TLC, so hopefully, the facilities get better after the remodel. The staff is amazing, keep them!

6

Daniel

14 Feb 2025

·

Stayed 1 night

apparently undergoing a renovation but was not told of that ahead of time nor did the rate reflect the inconvenience. looks like it will be a good hotel soon.

10

Harold

3 Jan 2023

·

Stayed 1 night

Beautiful property and very quiet

6

Celeste

8 Jul 2024

·

Stayed 2 nights

Didn’t realize that it’s under construction. The elevator looked really sketchy getting on and off. Our room under the air conditioner we had wires hanging down.

2

Eric

24 Sept 2024

·

Stayed 1 night

only one elevator working and that one was akin to a third world. Holiday Inn should be embarrassed. Light in room didn't work. HAC system so loud. Made the bed vibrate. Woke me up at least six times. Had to put ear plugs in. Shower head and handle was loose, obviously not connected to any stud for support. Railing was not properly installed, thus the shower door would not close. Thus, cold air in and water spilling out. Big puddle on the floor when I was done showering. Original founder of Holiday Inn would be very sad if he saw the condition of this building. I will think long and hard before I stay in a Holiday Inn in the future.

4

Sean

15 Mar 2024

·

Stayed 1 night

Facility is undergoing renovation. Elevators are dirty and smell funny.

6

Lisa

5 Mar 2023

·

Stayed 1 night

Elevators were questionable, unclean and very old looking. Rooms did not have phones. Hallways had heavy scent of a deodorizer to cover up another smell. Breakfast area and lobby were clean and breakfast was very good. Staff was very kind and friendly.

6

Ken

7 Jul 2024

·

Stayed 3 nights

My stay was average. I checked into a room late at night and the first problem was the TV did not work and had no signal. I was so tired I just took a shower and went to sleep. I woke up and got ready for a family gathering and then noticed my in-room safe box was locked open by the previous guest and therefor took all my valuables with me in my car. I stopped by the desk to inform the lady working the desk to have it corrected for my late return. I was surprised that nothing was corrected. I did manage to get the TV working from her instructions and just stored my valuables in my car the three-day trip. The bed was wonderful, and I slept great. The pool and gym areas were nice. The breakfast seemed to be a big hit, but we went out to eat every morning.

8

Victoria

15 Nov 2025

·

Stayed 1 night

Did not use the pool

4

WM

28 Jan 2024

·

Stayed 1 night

Property was not clean and very run down. Please update your pictures on the website. The team was pleasant, but this property is need of upgrade.

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Cleanliness

Cleanliness feedback is inconsistent: several guests reported dirty rooms, strong odors, stained carpets, mold, and other maintenance issues, while others found their rooms clean. Housekeeping lapses (e.g., missing sheets) were also mentioned.

Related guest reviews

4

christopher

20 May 2024

·

Stayed 1 night

Dirty, very dirty

4

MELINDA

27 Jul 2024

·

Stayed 3 nights

The entire hotel smelled of urine. Especially the room itself and the lobby. Graffiti was all over elevator walls. If I had known this before booking it I would have booked elsewhere. People who worked there were nice.

2

Bruce

17 Apr 2024

·

Stayed 2 nights

The sheets were dirty and brown, the carpet was stained. The shower curtain was brown and stained with mold. Needs a serious refresh. The owner needs to invest in a refresh. I heard other people complaining about the same things.

4

Mossetta

3 Jan 2024

·

Stayed 1 night

The staff was amazing! From the gentleman that checked us in, to the wonderful woman that checked us out, they were very hospitable, kind and helpful! The room had bugs on the ceiling that we had to kill before putting anything down! We inspected the beds and bedding and sprayed them with alcohol, but didn’t see anything else. The carpet was filthy, the bathroom needed some TLC, so hopefully, the facilities get better after the remodel. The staff is amazing, keep them!

2

Shirley

20 Mar 2023

·

Stayed 6 nights

Hotel room very dirty Staff was rude

10

jose

20 Oct 2023

·

Stayed 1 night

Very clean and affordable

2

Jeffrey

16 Jan 2023

·

Stayed 1 night

The room was dirty. The bed had no sheets. Ask the staff to take care of the bed and they just brought me sheets. They didn’t care about the condition of the room. Worsted holiday inn express I have ever stayed at. Stay away!

4

Sean

15 Mar 2024

·

Stayed 1 night

Facility is undergoing renovation. Elevators are dirty and smell funny.

6

Lisa

5 Mar 2023

·

Stayed 1 night

Elevators were questionable, unclean and very old looking. Rooms did not have phones. Hallways had heavy scent of a deodorizer to cover up another smell. Breakfast area and lobby were clean and breakfast was very good. Staff was very kind and friendly.

10

Kellie

2 Apr 2025

·

Stayed 3 nights

We were there to visit Fort Eisenhower. It was a convenient drive. Rooms were clean and large.

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Rooms

Several guests found the rooms comfortable and, in some cases, spacious. Recurring drawbacks include traffic or HVAC noise, light leakage due to limited blackout options, and occasional in-room equipment issues (e.g., TV signal or missing phones).

Related guest reviews

6

William

27 Jul 2025

·

Stayed 3 nights

The hotel is nice & the employees are professional. However I was in a room at the front of the building near a busy highway which meant too much traffic noise. Also a building in the next lot was being demolished, so noise from that as well. Free breakfast is no good, and I'd say you're better off going out to pay for breakfast. Pillows are too soft. All in all, I wish I had picked a different hotel. I left a day early and assume Expedia won't refund the cost of that one day. Would be nice if they did.

8

Robert A

2 Mar 2023

·

Stayed 2 nights

Room was comfortable and clean, and the staff courteous and friendly

8

PAMELA

14 Feb 2023

·

Stayed 1 night

Location was great. Everyone was very nice and helpful. Room was great. Bed slept great.But there was way too much noise and too much light came thru window. They need to add dark curtains.

8

Kevin

27 Feb 2023

·

Stayed 2 nights

Slept good

2

Eric

24 Sept 2024

·

Stayed 1 night

only one elevator working and that one was akin to a third world. Holiday Inn should be embarrassed. Light in room didn't work. HAC system so loud. Made the bed vibrate. Woke me up at least six times. Had to put ear plugs in. Shower head and handle was loose, obviously not connected to any stud for support. Railing was not properly installed, thus the shower door would not close. Thus, cold air in and water spilling out. Big puddle on the floor when I was done showering. Original founder of Holiday Inn would be very sad if he saw the condition of this building. I will think long and hard before I stay in a Holiday Inn in the future.

10

Mary

29 Oct 2023

·

Stayed 1 night

Dean at the front desk went above and beyond to accommodate each and everyone of our needs in order to ensure our stay was comfortable. We was so pleasant and kind. Rooms were clean and very spacious, especially the suites.

6

Lisa

5 Mar 2023

·

Stayed 1 night

Elevators were questionable, unclean and very old looking. Rooms did not have phones. Hallways had heavy scent of a deodorizer to cover up another smell. Breakfast area and lobby were clean and breakfast was very good. Staff was very kind and friendly.

10

Kellie

2 Apr 2025

·

Stayed 3 nights

We were there to visit Fort Eisenhower. It was a convenient drive. Rooms were clean and large.

10

Merissa

15 Dec 2025

·

Stayed 1 night

Everything was great! From the greet, to the soft bedding, great coffee and breakfast. Thank you for making the night relaxing.

10

Jeremiah

5 Mar 2025

·

Stayed 2 nights

It is very quiet inside and outside the hotel. There is a cookout and a McDonald's across the street, and a gas station is right next to the hotel.

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AI-generated summary based on recent guest reviews

Service

Many guests praise the staff as friendly and helpful, with several singling out front-desk and maintenance team members. However, there are repeated reports of rude interactions or slow, unresponsive service at check-in or when addressing room issues.

Related guest reviews

4

Robert

18 Sept 2023

·

Stayed 2 nights

Everything was alright. But there was this guy that worked nights at the front desk. SUPER ASS HOLE. SO UNFRIENDLY HE ACTED LIKE EVERYONE WAS UNDER HIM.

10

James

18 Dec 2022

·

Stayed 1 night

Great frendly customer service very professional and helpful.

10

TRACI

16 Nov 2025

·

Stayed 1 night

Yes. Everyone was very nice.

2

Shirley

20 Mar 2023

·

Stayed 6 nights

Hotel room very dirty Staff was rude

10

Ronald

23 May 2023

·

Stayed 7 nights

Staff pleasant and extremely helpful. From Rose at the front desk to Charlie & Shareef in maintenance. Could not ask for a better team.

4

Brian

1 Apr 2023

·

Stayed 1 night

Lady at check in was not friendly. Person in front of us said i have never been treated so rudely in my life. Hotel was not prepared. Rooms were not ready. Ironically had dinner with friends who are staying at same hotel and described same experience. Employee issue on how to treat people was problem.

8

amanda

16 Apr 2024

·

Stayed 3 nights

We called for coffee on Sunday and no one ever brought it up plus they were vacuuming and talking very loudly right outside outdoor after I had already knocked on the door and asked them to keep it down

10

Mary

29 Oct 2023

·

Stayed 1 night

Dean at the front desk went above and beyond to accommodate each and everyone of our needs in order to ensure our stay was comfortable. We was so pleasant and kind. Rooms were clean and very spacious, especially the suites.

6

Ken

7 Jul 2024

·

Stayed 3 nights

My stay was average. I checked into a room late at night and the first problem was the TV did not work and had no signal. I was so tired I just took a shower and went to sleep. I woke up and got ready for a family gathering and then noticed my in-room safe box was locked open by the previous guest and therefor took all my valuables with me in my car. I stopped by the desk to inform the lady working the desk to have it corrected for my late return. I was surprised that nothing was corrected. I did manage to get the TV working from her instructions and just stored my valuables in my car the three-day trip. The bed was wonderful, and I slept great. The pool and gym areas were nice. The breakfast seemed to be a big hit, but we went out to eat every morning.

10

Ronnie

8 Apr 2023

·

Staff was Awesome!

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AI-generated summary based on recent guest reviews

Location

Convenient for Fort Eisenhower/Fort Gordon, with fast food and a gas station nearby. Some guests experienced traffic noise or late-night disturbances outside.

Related guest reviews

6

William

27 Jul 2025

·

Stayed 3 nights

The hotel is nice & the employees are professional. However I was in a room at the front of the building near a busy highway which meant too much traffic noise. Also a building in the next lot was being demolished, so noise from that as well. Free breakfast is no good, and I'd say you're better off going out to pay for breakfast. Pillows are too soft. All in all, I wish I had picked a different hotel. I left a day early and assume Expedia won't refund the cost of that one day. Would be nice if they did.

10

Rachel

10 Feb 2023

·

Stayed 1 night

Close distance to our destination, Fort Gordon.

10

Laron

18 May 2025

·

Stayed 2 nights

It was quite and clean.

8

PAMELA

14 Feb 2023

·

Stayed 1 night

Location was great. Everyone was very nice and helpful. Room was great. Bed slept great.But there was way too much noise and too much light came thru window. They need to add dark curtains.

10

frances

19 May 2025

·

Stayed 1 night

Couldn’t get much sleep too noisy and people screaming right outside the hotel at 12AM.

10

Harold

3 Jan 2023

·

Stayed 1 night

Beautiful property and very quiet

10

Kellie

2 Apr 2025

·

Stayed 3 nights

We were there to visit Fort Eisenhower. It was a convenient drive. Rooms were clean and large.

10

Hyram

1 May 2024

·

Stayed 3 nights

It was Quite and convenent

10

Jeremiah

5 Mar 2025

·

Stayed 2 nights

It is very quiet inside and outside the hotel. There is a cookout and a McDonald's across the street, and a gas station is right next to the hotel.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: some guests enjoyed the offerings and coffee, while others reported broken machines or slow refills, and a few considered it poor.

Related guest reviews

6

William

27 Jul 2025

·

Stayed 3 nights

The hotel is nice & the employees are professional. However I was in a room at the front of the building near a busy highway which meant too much traffic noise. Also a building in the next lot was being demolished, so noise from that as well. Free breakfast is no good, and I'd say you're better off going out to pay for breakfast. Pillows are too soft. All in all, I wish I had picked a different hotel. I left a day early and assume Expedia won't refund the cost of that one day. Would be nice if they did.

10

James

19 Aug 2024

·

Stayed 2 nights

Breakfast was not good. Pancakes machine was broken

4

Stephanie

23 Oct 2023

·

Stayed 2 nights

The pods for coffee and tea.

8

amanda

16 Apr 2024

·

Stayed 3 nights

We called for coffee on Sunday and no one ever brought it up plus they were vacuuming and talking very loudly right outside outdoor after I had already knocked on the door and asked them to keep it down

4

Prakash

27 Nov 2023

·

Stayed 5 nights

Waited for almost 20 min. for breakfast to get refilled.

6

Lisa

5 Mar 2023

·

Stayed 1 night

Elevators were questionable, unclean and very old looking. Rooms did not have phones. Hallways had heavy scent of a deodorizer to cover up another smell. Breakfast area and lobby were clean and breakfast was very good. Staff was very kind and friendly.

6

Ken

7 Jul 2024

·

Stayed 3 nights

My stay was average. I checked into a room late at night and the first problem was the TV did not work and had no signal. I was so tired I just took a shower and went to sleep. I woke up and got ready for a family gathering and then noticed my in-room safe box was locked open by the previous guest and therefor took all my valuables with me in my car. I stopped by the desk to inform the lady working the desk to have it corrected for my late return. I was surprised that nothing was corrected. I did manage to get the TV working from her instructions and just stored my valuables in my car the three-day trip. The bed was wonderful, and I slept great. The pool and gym areas were nice. The breakfast seemed to be a big hit, but we went out to eat every morning.

10

Merissa

15 Dec 2025

·

Stayed 1 night

Everything was great! From the greet, to the soft bedding, great coffee and breakfast. Thank you for making the night relaxing.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$101
February	US$103
March	US$112
April	US$336
May	US$108
June	US$108
July	US$126
August	US$111
September	US$127
October	US$117
November	US$103
December	US$88

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $118	16 $118	17 $112	18 $106	19 $104
20 $99	21 $112	22 $112	23 $115	24 $115	25 $114	26 $107
27 $104	28 $112	29 $112	30 $112

Su	Mo	Tu	We	Th	Fr	Sa
				1 $112	2 $115	3 $120
4 $115	5 $120	6 $120	7 $124	8 $120	9 $128	10 $156
11 $115	12 $120	13 $120	14 $125	15 $122	16 $121	17 $121
18 $118	19 $118	20 $118	21 $118	22 $114	23 $118	24 $121
25 $110	26 $118	27 $118	28 $118	29 $114	30 $114	31 $118

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed with Sofa Bed

Standard Room

Suite, 1 King Bed

Suite, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed, Accessible (Mobility, Trf Shower)

Standard Room, 2 Queen Beds, Accessible (Comm, Roll Shower)

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Comm, Tub)

Standard Room, 1 King Bed, Accessible (Comm, Trf Shower)

Standard Room, 2 Queen Beds, Accessible (Mobility, Tub)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Augusta West - Ft Gordon Area by IHG

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Prices for upcoming dates