Name: Quality Suites San Antonio Northeast
Address: 6350 North Interstate 35, Park Village, San Antonio, Texas, United States of America, San Antonio, Bexar County, US
Price range: US$45–US$84 per night
Rating: 7.28

What guests think

Across reviews of Quality Suites San Antonio Northeast, guests report dated spaces with frequent cleanliness lapses, broken or unreliable amenities, and several closed facilities, while a number also appreciate the roomy suites, budget-friendly rates, and convenient location near restaurants.

Recurring complaints include a pool and hot tub often out of service, slow or unreliable elevator, weak air conditioning in hallways and some rooms, and a basic breakfast that can be cold or understocked. Many reviews cite stained linens, odors, and pests, plus maintenance problems like faulty locks, lights, and TV remotes; several guests also felt the parking lot and surrounding area were sketchy. Expect a budget stay with spacious layouts but significant wear and inconsistent upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews report facilities out of order: the pool and hot tub often closed or not heated, the elevator slow or unreliable, the gym locked, and ice machines not working. Overall, maintenance of amenities is frequently lacking.

Related guest reviews

2

Kirsten

26 Apr 2025

·

Stayed 2 nights

Given a room upon arrival, no lighting in bathroom, dirty sheets with stains, possibly bugs under mattress. I asked for another room and the 2nd room needed vacuuming, only 2 table lamps for lighting in the room. No lighting in the bathroom only a standing lamp. 1 hand towel and 1 bath towel for 2 people. The elevator was dirty and felt unsafe. The hotel was dirty all around, carpeting, walls, and odor. The swimming pool was out of order, no hot breakfast and was not told any of this upon arrrival.

6

Marcela

2 Jun 2025

·

Stayed 1 night

The pool was "closed to maintenance"

4

Sandra

16 May 2024

·

Stayed 2 nights

we chose this property because it had a pool, hot tub and work out room; however, the pool was dirty, then unavailable the next day because they cleaned it and put chemicals in it stating we should not go in, the hot tub never worked and the front desk acted like they had no idea (even though pool guy said the pump has been broke for a while now), work out room was inaccessible with key - along with the pool exterior door which meant we had to walk around the building to re-enter. There are no ice machines on each floor, instead you go to the front desk and they give you ice out of a store bought bag (not sure how sanitary that is). Elevator did not have a certificate stating it was safe - it did not sound safe. I never would have booked here if I knew this ahead of time. Staff was nice and friendly.

2

Maria

27 May 2025

·

Stayed 1 night

Pool is out of service and would not provide a refund. They were lying about why the pool was not working. Day and night receptionist had different stories. All the carpet throughout the hotel is visibly old and damaged. Lobby, elevator, hallways and 1 of our rooms were hot. Told the receptionist about the hot room, she said the maintenance person would check it but never arrived. We went and told her again after several hours and she said to give it time. We had already been there for 6 hours. The A/C was not working. The A/C on the other room was leaking and carpet was soaking wet. One of the clean white shower towels had brown stains. Ice machine had no ice. This was simply a horrible 1 night stay experience. They offered to give us a discount on the next stay but there will not be a next time for this hotel.

8

TERESA

20 May 2024

·

Stayed 1 night

Our room was very comfortable fluffing pillows. Went to the pool area was ok except the hot spa was not hot.

2

Donadra

16 Mar 2025

·

Stayed 2 nights

The room was dirty. They advertised a pool and it was filthy. The elevator was broken so we had to use the stairs.

4

Dexter

15 Sept 2024

·

Stayed 2 nights

The hotel doesn't offer ice at all, the hallways were extremely hot especially on the upper floors, the elevator is hot slow and takes forever to open the door, some lights in the rooms didnt work well, no laundry bag in the room, hair dryer light wont turn off and so makes the bed area bright and for some people that will disturb their ability to fall asleep or stay asleep could have used an extra blanket in the room as well.

8

Mercedez

4 May 2025

·

Stayed 2 nights

Wifi was unavailable, pool was closed, room was nice and spacious elevator was kinda scary. overall stay was decent. staff is nice. i’d stay here again if the pool was open

4

Hai

29 Dec 2024

·

Stayed 1 night

Broken gym, hot tube , broken ice machine

2

Cindy

12 Apr 2025

·

Stayed 3 nights

This was probably the worst hotel I have stayed in. The bathtub was filthy and when I tried to clean it it was soap scum from a long time when asked for it to be cleaned it never got done. When the maid supposedly cleaned the room she left our door open and it was opened all day as we didn't return til midnight and when I told the desk they didn't even apologize. The breakfast was horrible. The pool was out of order. I got stopped by a police officer and his statement was that it wasn't such a good place.

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Cleanliness

Many reviews report dirty rooms and common areas, stained bedding, odors, and pests, with bathrooms and carpets often poorly cleaned. A few guests noted acceptable cleanliness.

Related guest reviews

2

Isaac

9 Apr 2025

·

Stayed 1 night

If I could give this place a negative number I would. Dirty. Dark. Bad area. The elevator was something special. The pool is broken. Our fan was broken. The light in our room was broken. The ice machine was broken but they tried to give us some gross dust from the bottom of something else. We didn't even stay for breakfast. We were worried about how gross it was where we couldn't see because of how gross it was where we could. Can't believe this is even allowed to stay open.

4

Tracy

30 May 2025

·

Stayed 2 nights

The room and facility were not clean. The toilet was clearly used upon arrival and the hallway carpet smelled of mold.

4

Diana

25 May 2025

·

Stayed 1 night

The bathroom and shower had not been cleaned. Trashed had not been taken out from previous people. The shower had hairs on the wall from previous people. We had gotten there too late that all we wanted was some rest. But it would have been nice if the room had been cleaned prior our arrival. Only thing cleaned was the bed made

2

Lourdes

30 Dec 2024

·

Stayed 2 nights

Room was very dirty including bathtub, blankets, walls, sofa bed and carpet.

2

Erica

26 Feb 2024

·

Stayed 2 nights

Unsanitary, blood on floor , bed was not made , dirty towel left on couch, and silver fish left in ice bin. Ice not available in any of the floors.

2

Stephanie

12 May 2025

·

Stayed 3 nights

I have never been to a hotel this bad. The sheets and pillows were stained and had burn holes. The couch was so dirty you couldn't sit on it. The tv in the bedrooms was small and low to the floor ypu couldn't watch it laying down. Outside people walking around wanting money and stuff made it feel unsafe when you are alone. The door was not sealed all the way and it made me feel like someone could be peeping in on me. I stayed 1 of 3 nights and still waiting doe manager to call me or refund me. 😒

2

Hazel

14 Jun 2025

·

Stayed 1 night

Smells like stinky feet when you enter The location. The elevator is missing peices, and no ac, the light doesn't work to let you know what floor your on, and the inspectionsticker in conveniently not located in the elevator. Hallway smells worse than entrance. Have to use extra card key to keep the room Power on.Wires exposed on the wall. Floors not vacuumed nor have the vents or ceiling lights been cleaned. Lighting is horrid, just 1 yellow light bulb in the lamp. Bathtub was not clean, looks like maintenance is working on something. Bedding had dark stains on it and ant bodies on it. The walls have suff marks all through out. The door latch has been broken in half.

2

Roberto

1 Nov 2024

·

Stayed 1 night

Beds were old, pillows were old, lobby was extremely dirty. Bed sheets had pubic hairs on them.

2

Natasha

17 Aug 2024

·

Stayed 2 nights

The room wasn’t properly cleaned before we checked in. There was hair on the sheet that didn’t belong to us. There was toys left under the bed trash in the pull out sofa and the breakfast area had roaches by the cereal. There was also hair in the waffle batter. When I told the staff I was told to throw it away and make a new one from the same batter that had hair in it. There needs to be some major changes at this property front desk is rude over night and first shift needs work. Most people never know who they are encountering when we check in as regular guess. I’m an inspector this is one of the worst hotels I’ve stayed at. 3rd floor near the elevator smells like maggots and rotten food. I will never stay at that location again.

2

Cindy

12 Apr 2025

·

Stayed 3 nights

This was probably the worst hotel I have stayed in. The bathtub was filthy and when I tried to clean it it was soap scum from a long time when asked for it to be cleaned it never got done. When the maid supposedly cleaned the room she left our door open and it was opened all day as we didn't return til midnight and when I told the desk they didn't even apologize. The breakfast was horrible. The pool was out of order. I got stopped by a police officer and his statement was that it wasn't such a good place.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious with comfortable beds for some, but many note dated furnishings and malfunctioning features such as AC, locks, lighting, and TVs, plus occasional Wi Fi issues. Some guests mention noise from halls or nearby trains.

Related guest reviews

6

Michael

12 Jun 2023

·

Stayed 1 night

Good price, convenient to the highway. Friendly hard working front desk staff. But room is in poor condition, lock barely works, bathroom door doesn't close, drain clogged

4

Franco

23 Oct 2024

·

Stayed 1 night

train tracks next to hotel

10

Monika

27 Jan 2025

·

Stayed 1 night

For this stay, the hotel was very busy yet once in our room we couldn't hear any chaos which was great.

8

Vanessa de la

7 Feb 2023

·

Stayed 2 nights

Everything was good the only thing is that we didn’t get Wi-Fi in the room

8

Frances

27 Jun 2023

·

Stayed 2 nights

The only problem was with the television. Remotes were either broken and even when it did manage to stay on couldn’t get any channels

8

Daniela

5 Nov 2024

·

Stayed 1 night

Weather was terrible so we had to stay the night. Check in was a bit slow due to key not opening the room 2 times until we were given a different room. Hotel ac seemed to not be working but the room ac worked fine. Room was a bit warm at first but opened a window and cooled down fast. Hotel is a little outdated but Overall a good stay, beds were clean and comfortable.

8

Tyrese

16 Mar 2025

·

Stayed 1 night

Everything was great until we had difficulty opening the door to our room multiple times

4

Arnoldo

21 Jan 2025

·

Stayed 2 nights

The property requires upkeep. My room had several lights in need of replacement. The door knob lock was broken. There was no heat iron for my clothes. The microwave was missing the spinning plate. The gym was locked and had to ask to be unlocked every time rather than using my room key like in other hotels.

4

Dexter

15 Sept 2024

·

Stayed 2 nights

The hotel doesn't offer ice at all, the hallways were extremely hot especially on the upper floors, the elevator is hot slow and takes forever to open the door, some lights in the rooms didnt work well, no laundry bag in the room, hair dryer light wont turn off and so makes the bed area bright and for some people that will disturb their ability to fall asleep or stay asleep could have used an extra blanket in the room as well.

8

Mercedez

4 May 2025

·

Stayed 2 nights

Wifi was unavailable, pool was closed, room was nice and spacious elevator was kinda scary. overall stay was decent. staff is nice. i’d stay here again if the pool was open

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Service

Staff feedback is mixed: several guests describe friendly, helpful front desk service, while others experienced rude interactions, long check in waits, and slow responses to issues such as keys or maintenance.

Related guest reviews

2

Jennifer

7 Nov 2023

·

Stayed 4 nights

ZERO STARS- where do I begin? The hotel looked like a haunted house- dusty, dirty, broken furniture in the hallways. My room had a tv with a shattered screen, no toiletries, duck tape on the curtains, no lightbulbs and dead batteries in the remote control. Every time I would leave my room, my “key” would stop working and I would have to go to the lobby to have them “re-keyed”. Breakfast was supposed to be included from 6:30-9:30am. At 9:15, I went down to the dining area - as I walked up to the coffee station, the desk clerk walked in front of me and started unplugging everything and taking it away!! She said “breakfast ends at 9:30!” , I said “it’s 9:15!!” As I tried to grab a muffin, she swept them all into a bag and took them away. Finally I said “You are so rude!!” Then she plugged the coffee pot back in. There were COLD powdered eggs and “sausage” that was undercooked. Finally I just gave up and went next door to Cracker Barrel. I would sleep in my car before I would EVER stay at Quality Inn again. WORST HOTEL EVER. DO NOT STAY HERE.

4

Ana

26 Jul 2023

·

Staff was great friendly and helpful the inside of the hotel was dirty an rundown. An we had no room service the whole time an I was there for five days. I had to get my key card rescanned every time we left cause I couldn’t ever get back in my room. I will not come back to this hotel I would not recommend this hotel for anyone that is bringing their family. There is lots of shady characters always in the lobby and all around the hotel.

8

Ashley

21 May 2024

·

Stayed 1 night

Quiet no trouble but not friendly just not really customer service just cut and dry ..

2

Whitney

15 Mar 2024

·

Stayed 2 nights

We booked two nights, we got in later in the evening so we decided to stay that night but we canceled the second nights stay. The cops were there, grown men were walking up and down the hallways drinking, the hotel room ac was broken, the tv would intermittently not work, absolutely filthy, super sketchy. We booked based on this websites pictures and reviews but they could not have been more misleading. I will say the hotel staff were very kind.

10

Leslie

13 Jul 2023

·

Excellent customer service

2

GERARDO

11 Dec 2022

·

Stayed 1 night

No front desk available to check me in. Had to reach expedia to reach a specialty so they could by themselves verify there was no clerk available in the hotel to check people in. Expedia had to reach quality inn specialty team in order to bring a backup team about an hour later to check me in. Terrible to be waiting in the lobby without knowing if I would be able to check in.

10

Veronica Perez

24 Jan 2024

·

Stayed 2 nights

Staff is nice and helpful throughout our stay. It’s in walking distance from crackle barrel and In and Out restaurant and various other locations that were very close to the hotel. The room was what specious and had a lot of accommodation to fit our needs while our stay. Totally recommend this hotel to my family and friends to book when they are traveling. The hotel is clean and is affordable worth the stay.

10

Karen

8 Jun 2024

·

Stayed 7 nights

The front desk staff was very accomodating, friendly, kind, and nice. The maid service did not clean out the coffee pot was not cleaned out and missing parts. However the room was clean. I was originally apprehensive about staying at this property from reviews. In my opin, it wasnt fair. The bed was amazing, the shower head and water pressure far surpased Disney's Grand Californian. This hotel is a solid 4 Stars.

2

Renee

26 Dec 2022

·

The employees were rude and unfriendly upon check in and especially rude at checkout when I questioned my charges. I was told since I paid through Expedia to take it up with them. I was double charged and when I called to try and clear this up I was charged a third time. I never got a refund. I was over charge $140. Every time I try to talk to a manager- they are not in and no one can tell me when they will be in. Worst experience yet!

10

Bernice

5 Dec 2024

·

Stayed 6 nights

Friendly staff and clean

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Location

Convenient to highways and near restaurants like Cracker Barrel, but several reviews flagged a sketchy feel with loitering and a few parking lot break ins.

Related guest reviews

10

Tricia

12 Jun 2023

·

Stayed 1 night

Easy access to all freeways

8

Thomas

25 Mar 2023

·

Stayed 2 nights

Decent place. Only flaw was a missing bathroom drain cap for shaving. Across the street was a Cracker Barrel restaurant. Also need a bigger brekfast area bfor the size of the hotel.

10

Joseph

10 Oct 2023

·

Stayed 2 nights

My personal room was clean and smelled nice. The parking lot was full of trash. I stayed 2 nights and every morning I would wake up to find my car with trash around it or on top of it. The last morning I stayed there was a huge puddle of puke by my driver door. The hallways were hot and smelled a little sour like it had been wet. The only staff I interacted with was the last at the front desk and she was very nice and sweet. Lots of outside noise.

8

Linda

18 Aug 2024

·

Stayed 2 nights

Very convenient for our business trip. Right across from Cracker Barrel and 10 miles from the arena. We have stayed there three times & each time there was very little toilet paper and no extra. Will stay there again & ask for a roll when we register.

4

Monica

7 Apr 2025

·

Stayed 2 nights

The place is run down, and the pool hasn’t worked in years. We were on the third floor, and the air conditioning in the hallway was out. In my first room, the air conditioning also didn’t work, so I had to be moved to another room. The furniture is outdated, and the property is not well maintained. I stayed there during the NCAA weekend, and there were no available rooms anywhere else to move to. The iron provided in my room was broken; I had to ask for one. While the staff was friendly, the place needs major updates. Be cautious with your vehicles; it feels sketchy, and a couple of people had their cars broken into. The remotes didn’t work, the phones in the room were nonfunctional, and the sofa bed had throw-up on it. The alarms didn’t work either—my smoke detector was on the floor in the closet. I strongly recommend staying away from this place.

6

Sylvia

9 Mar 2025

·

Stayed 1 night

Didn’t fill safe to stay.

8

Kitt

11 Aug 2023

·

Stayed 1 night

The staff was very warm and welcoming! Any need that you have will be addressed. The property looked a little worse for wear, lots of transit people, but the pool was great, and the beds were so comfortable! Great place to stay for a night or two!

6

Suzanne

18 Mar 2024

·

Stayed 2 nights

Property not well maintained. Stains on floors, walls, and linens. Room had to vacuumed after we checked in due to chip crumbs being all over the floor. Homeless people asking for money in parking lot, several others noted close by. The room served its purpose but that is all.

6

Arthur

1 Apr 2023

·

Stayed 2 nights

Good location for visitation to Ft Houston. Busy, noisy area though.

8

Gonice

22 Jun 2025

·

Stayed 2 nights

It was right across the street from my favorite place to eat.

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Dining

Breakfast is often criticized as limited or understocked, with cold eggs or broken machines; a few mentioned decent coffee. Some reviews noted hygiene concerns in the breakfast area.

Related guest reviews

2

Jennifer

7 Nov 2023

·

Stayed 4 nights

ZERO STARS- where do I begin? The hotel looked like a haunted house- dusty, dirty, broken furniture in the hallways. My room had a tv with a shattered screen, no toiletries, duck tape on the curtains, no lightbulbs and dead batteries in the remote control. Every time I would leave my room, my “key” would stop working and I would have to go to the lobby to have them “re-keyed”. Breakfast was supposed to be included from 6:30-9:30am. At 9:15, I went down to the dining area - as I walked up to the coffee station, the desk clerk walked in front of me and started unplugging everything and taking it away!! She said “breakfast ends at 9:30!” , I said “it’s 9:15!!” As I tried to grab a muffin, she swept them all into a bag and took them away. Finally I said “You are so rude!!” Then she plugged the coffee pot back in. There were COLD powdered eggs and “sausage” that was undercooked. Finally I just gave up and went next door to Cracker Barrel. I would sleep in my car before I would EVER stay at Quality Inn again. WORST HOTEL EVER. DO NOT STAY HERE.

6

Englan

30 Dec 2024

·

Stayed 1 night

The building was hot and stuffy. The ice machine didn't work. The room was okay but it wasn't the best I have experienced. The breakfast was not very good. The eggs and sausage were okay but the waffle was gross and flavorless and the juice machines were broken. I won't be staying here again. The coffee was good at least.

4

Nippa

22 Aug 2024

·

Stayed 3 nights

The attendant was friendly and helpful. The place needs a good cleaning. I dropped something and made the mistake of looking under the bed. If you want a decent breakfast the hotel is not the place.

6

Daniel

29 Jun 2023

·

Stayed 3 nights

We had a late check in and when we got to desk no one was there, and when he did he had a little attitude. The continental breakfast wasn't that good. Only scrambled eggs, sausage, toast, cereal. That was the 1st day only. 2nd day no meat for breakfast only eggs, toast, cereal. No house keeping to rooms. Floor by bed the carpet was wet the whole time there.

6

Bryan

16 Mar 2024

·

Stayed 1 night

We had to eat breakfast at the Cracker Barrel Nextdoor. The complementary breakfast was a joke and not stocked, waffle maker out of dough and no one to be found at desk at 8:15 in morning. Not a Quality Inn. A/C got hot in middle of night, must be on a program thermostat. Bed was not the greatest. Trash still in the room from previous occupants. Roll the dice, was expecting better for $200/ night. Rip Off!

2

Marcelina

14 Jul 2025

·

Stayed 1 night

The breakfast was the egg was cold and they gave fries for breakfast didn’t give ice the room wasn’t that great

2

Nevaslo

15 Mar 2025

·

Stayed 1 night

This place was dirty and smelly. Lady in front desk was taking picture of us and we felt really uncomfortable. Breakfast was horrible. Only had waffles and cereal. Waffle machine didnt work properly.

6

Charles David

31 Jul 2025

·

Stayed 1 night

Food was not good, not sure if that was eggs or some kind of white colored rice. Hash browns were not fresh. Just not at all a good selection of food. Bed was fine. Hotel is old but not bad for a nights stay. 2 vehicles were broken into by shattered glass in the back parking lot.

6

PEDRO ÁNGEL

30 Jul 2024

·

Stayed 3 nights

The breakfast is not good

2

Natasha

17 Aug 2024

·

Stayed 2 nights

The room wasn’t properly cleaned before we checked in. There was hair on the sheet that didn’t belong to us. There was toys left under the bed trash in the pull out sofa and the breakfast area had roaches by the cereal. There was also hair in the waffle batter. When I told the staff I was told to throw it away and make a new one from the same batter that had hair in it. There needs to be some major changes at this property front desk is rude over night and first shift needs work. Most people never know who they are encountering when we check in as regular guess. I’m an inspector this is one of the worst hotels I’ve stayed at. 3rd floor near the elevator smells like maggots and rotten food. I will never stay at that location again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$53
February	US$57
March	US$62
April	US$54
May	US$52
June	US$57
July	US$70
August	US$56
September	US$53
October	US$57
November	US$53
December	US$47

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $81	16 $81	17 $81	18 $66	19 $67
20 $45	21 $52	22 $53	23 $58	24 $55	25 $76	26 $76
27 $50	28 $50	29 $49	30 $47

Su	Mo	Tu	We	Th	Fr	Sa
				1 $47	2 $60	3 $60
4 $47	5 $47	6 $47	7 $47	8 $47	9 $65	10 $65
11 $47	12 $47	13 $48	14 $48	15 $49	16 $63	17 $66
18 $48	19 $48	20 $48	21 $48	22 $48	23 $84	24 $84
25 $47	26 $48	27 $48	28 $69	29 $73	30 $67	31 $73

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Accessible

Suite, 1 King Bed

Suite, 2 Queen Beds

Room, 1 King Bed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

FAQs about Quality Suites San Antonio Northeast

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Prices for upcoming dates