Name: Quality Inn & Suites SeaWorld North
Address: 9522 Brimhall Rd, Far West Side, San Antonio, Texas, United States of America, San Antonio, Bexar County, US
Price range: US$50–US$87 per night
Rating: 7.38

What guests think

At Quality Inn & Suites SeaWorld North, reviews are mixed: families appreciate kid friendly extras and a convenient location, but many note dated rooms, inconsistent cleanliness, uneven service, and surprise fees.

Several guests found rooms clean, beds acceptable, and check-in straightforward, and kids enjoyed the mini golf, playground, and pool when available. Common complaints include poor or understocked breakfast, facility closures or outages (hot tub, game room, elevator), and maintenance issues like weak A/C or plumbing problems. A few guests also raised security concerns and said SeaWorld was farther than expected. Expect a budget stay with kid appeal but variable quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Family amenities like mini golf, a playground, and the pool are appreciated, but many report closures or broken features such as the hot tub, game room, and occasional elevator outages. Several mention added facility or “hospitality” fees and other maintenance quirks around the property.

Related guest reviews

10

Judith

12 Aug 2024

·

Stayed 2 nights

Overall, our stay was satisfactory. The hotel needs general maintenance. The hot tub was not hot. Desk clerk said, "Oh the heater has been broken". The safe in our room did not work. There was a fish aquarium in the lobby and on the third floor that was disgusting. Seemed like animal cruelty to the fish. The putt-putt golf course needs to be weeded. Very large weeds on the gravel walkway. I ended up with a rash on my legs.

2

Virginia

29 May 2025

·

Stayed 3 nights

Most of the amenities were closed-hot tub was broken, pool was disgusting, game room was closed, vending machines empty. Our fridge didn’t work for 2 of our 3 nights, they could only offer us a new room but didn’t have another to sleep 5 people. So we had to throw away tons of food. They finally swapped out the fridge our LAST night. The fish tank in the lobby was filthy and made the lobby smell terrible. The shower design had the shower head pointed straight at the curtain so the bathroom flooded everytime we showered.

4

Shana

10 Feb 2025

·

Stayed 1 night

Convenient location and frendly staff but room reaked (we think from dirty carpet), phone didn't work, pull out mattress was filthy, and bathroom was in poor condition. We also chose this hotel in part because of the hot tub advertised, but it was out of order.

6

Alejandro

2 Jan 2024

·

Stayed 3 nights

Stay was ok but dose not have a gym like advertised and hot tub dose not work

10

Paul

26 May 2024

·

Stayed 2 nights

This facility had a little 9 hole miniature golf area with small playground. There was also a gaming room and 1 arcade really cool.

4

Faythe

29 Apr 2024

·

Stayed 1 night

The hotel charges additional fees for using facilities like the gym

10

Bianca

5 Jun 2023

·

Stayed 2 nights

Nice hotel. Only complaint is the resort fee and the side door did not work. Other than that it was really nice.

4

Raylene

19 Jun 2024

·

Stayed 3 nights

They did charge a hospitality fee of $10 a day per room. The hospitality fee is for you using the gaming room , playground, and gold center. But more than half of the gaming room was broken or not working properly. They had wasps nest wrapping around their whole building, due to the nest being built on the bedroom windows outside. One of your rooms door keypad was literally about to fall off. They have washer and dryers that take only quarters but not a machine to give change, nor had change at the front desk . There is a lot more that I can complain about but I'll just leave it at that.

6

Erin

1 Dec 2024

·

Stayed 3 nights

We weren’t sure what to expect but this was a far cry from what we knew of Choice hotels. The bathroom door didn’t lock, there was mold in the shower, the hot tub was an ice cold tub and the breakfast was nothing to write home about. For breakfast they only offered Sunny D to drink and ran out quickly. The sausage was undercooked and there was no condiments whatsoever. They ran out of syrup well before breakfast hours ended for the waffles and didn’t restock. There was gravy for biscuits and sausage, and no jam or cream cheese for bagels or toast. It also was 25 minutes away from Sea World where it advertised being close to Sea World. Also the elevator broke down but there was no sign and we sat waiting for a good five minutes before the desk attendant rudely stated it was broken and to use the stairs. The only redeeming quality in this Quality Inn was there was it was a decently sized room and there was quite a bit of storage space.

8

Maribel

6 Jul 2024

·

Stayed 2 nights

Excellent amenities for kids

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Cleanliness

Cleanliness is inconsistent: multiple reviews mention roaches, musty odors, and dirty bathrooms or linens, while some guests found rooms acceptably clean. There are also isolated reports of bedbugs and public areas needing better upkeep.

Related guest reviews

4

Veronica

1 Sept 2024

·

Stayed 2 nights

We were very unsatisfied with the cleanliness and appearance of the room. Water was dripping all day and night from the bath tub faucet. Hand sink was clogged up. It had a moldy smell and to top it off, I got bit by bedbugs. This was the most awful experience that I’ve had with Qaulity inn. I will never stay or recommend this hotel to anyone.

2

Claudio

29 Jul 2023

·

Stayed 2 nights

stained towels, dirty linens, cigarette butts in children's playground. very dissatisfied with this hotel altogether.

4

Karen

16 Oct 2023

·

Stayed 1 night

My room had a roach and the shower head in the restroom didn’t work. The receptionist that helped me check in was really nice though.

6

Kassandra

7 Aug 2024

·

Stayed 2 nights

The room had a musty smell, the baton bathroom had bug in the corner and so much rust/lime build up. The shower was all chipped.

2

Aurora

31 Jan 2025

·

Stayed 1 night

10$ surprise fee, at check in. B/c we booked online. Musky, smelly room. No batteries in the remote, asked for them... never got them. Roaches, and I have pics to prove it. Hair, on the tub, that was short, thick and curly. DEFINITELY NOT MINE!

4

omar

27 Jul 2024

·

Stayed 1 night

Showers were dirty and the property smells like mold

2

Pamela

12 Feb 2025

·

Stayed 1 night

I’ve stayed here before and it was clean and comfortable. I gave it another chance and this time it was horrible the room was dirty and the floors were sticky. It was extremely loud with people slamming doors all night and the staff member that checked us in was on the phone with her boyfriend the entire time and didn’t really engage with us.

6

Nathan

16 May 2023

·

Stayed 1 night

This hotel has seen better days. The elevator was not working. The 1st-floor rooms smell musty and cave-like. The carpets were not clean. The bathroom floors had not been mopped. I could see "stains" on the floor from the previous renter. For the good... check-in was easy. The front desk clerk was friendly. I was able to get an extra blanket. Check-out can be done via text. The bed was comfortable enough.

2

Vicente

30 Nov 2024

·

Stayed 1 night

Left the building. Found a note on my windshield stating building has bed bugs. Gross!

2

Kimberly

7 Aug 2023

·

Stayed 4 nights

When entering the hotel & my room, it smelled like mildew. Turned on bathroom light and bugs scattered! The pillowcases were either stained or dirty. Only spent a few minutes in room. I was not comfortable staying after seeing the bugs, (caught a roach on video). At almost midnight, I had to find another place for my family to stay the next four days! I booked this hotel because of the good reviews. Now I feel completely misled. Plus this hotel was unwilling to work with me and charged me for the full stay bugs and all. “Great” start to family getaway!

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Rooms

Rooms feel dated, with recurring maintenance issues like weak or noisy A/C, problematic plumbing, and TV/control glitches; bed comfort varies. Some guests note spacious layouts or useful storage.

Related guest reviews

4

Sandra

7 Jun 2023

·

Stayed 5 nights

My husband and I travel to San Antonio once or twice a year. While there it is important for us to stay in the far northwest area near 1604. Our usual hotel had raised its prices so we decided to give Quality Inn a try. It was not a good experience. Our room had a very strong musty odor, the air conditioning didn’t work very well, the bed squeaked every time I turned over, the bathtub was old and very stained and dingy. The front desk was poorly manned. The internet was spotty and inconsistent during the evening hours and at times nonexistent. My husband said the breakfast wasn’t very good and he usually eats a big meal in the morning. I don’t think we will stay there again. I didn’t think to take photos, I wish I had

8

Melissa

17 Nov 2024

·

Stayed 2 nights

The bed is standard as in comfort. It was hard! The bathroom is super small but manageable. The fire alarm went off at 7:30 AM due to burnt food and woke up everyone!

8

Tracy

7 Oct 2024

·

Stayed 1 night

One night stay, the space was fine. It served the purpose well, clean conformable bed and a shower.

4

Paula

18 Feb 2023

·

Stayed 1 night

Heater did not work and no one knew how to work it. TV channels did not match actual numbers on remote. The remote in room was for TV and not cable company’s remote so couldn’t access functions of cable channels. Other customers previously complained about not being able to correctly use TV but manager knows about this and nothing has been done.

2

carlos

11 Mar 2024

·

Stayed 3 nights

Horrible service they charged our credit card for stains in the carpet that we didn’t do and also invented that we left a towel with poop on it and also charged us for it and then when we went to complain about the charges so they can explain why we were getting charged they kicked us out and canceled our reservation

4

Molly

16 Feb 2025

·

Stayed 1 night

It took us 3 tries to get a good room. First room someone was still in there. Second room the door would drag on the floor and the tv didn't. 3rd room it was much nicer.

6

Valerie

30 Sept 2024

·

Stayed 1 night

The curtains in the room had holes in them/ the bed, matress was sunk in. Needs replacing.

8

Cheryl

20 Mar 2025

·

Stayed 1 night

Overall it was a fine hotel but the air conditioner did not work very well and was very loud. Also, although the breakfast had standard hotel fare, it did not taste good at all! Even the bagel tasted funny. The staff wasn't overly friendly but they were fine.

6

Erin

1 Dec 2024

·

Stayed 3 nights

We weren’t sure what to expect but this was a far cry from what we knew of Choice hotels. The bathroom door didn’t lock, there was mold in the shower, the hot tub was an ice cold tub and the breakfast was nothing to write home about. For breakfast they only offered Sunny D to drink and ran out quickly. The sausage was undercooked and there was no condiments whatsoever. They ran out of syrup well before breakfast hours ended for the waffles and didn’t restock. There was gravy for biscuits and sausage, and no jam or cream cheese for bagels or toast. It also was 25 minutes away from Sea World where it advertised being close to Sea World. Also the elevator broke down but there was no sign and we sat waiting for a good five minutes before the desk attendant rudely stated it was broken and to use the stairs. The only redeeming quality in this Quality Inn was there was it was a decently sized room and there was quite a bit of storage space.

6

Nathan

16 May 2023

·

Stayed 1 night

This hotel has seen better days. The elevator was not working. The 1st-floor rooms smell musty and cave-like. The carpets were not clean. The bathroom floors had not been mopped. I could see "stains" on the floor from the previous renter. For the good... check-in was easy. The front desk clerk was friendly. I was able to get an extra blanket. Check-out can be done via text. The bed was comfortable enough.

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Service

Service is inconsistent: some staff are friendly and helpful, but many reviews cite rudeness, staffing shortages, and unresolved billing or check-in problems. Extra charges and strict policies also frustrate some guests.

Related guest reviews

2

brenda

21 May 2025

·

Stayed 1 night

I had previously stayed at this hotel and the staff was friendly and welcoming. This stay was horrible. We had already paid and checked in when the clerk called our room and said they needed my card. She wanted to keep my card stating it was policy. When we refused she wanted to take a picture. Card was already in system and she was demanding we give her the card. When we refused we were told to leave. Everything seemed shady to me.

2

Thomas

10 Apr 2024

·

Stayed 1 night

We aren't bed at 11pm sharp, which is within advertised check-in hours, but no one was there, just a sign saying in the lobby saying "closed due to shortage of staff - will reopen at 7:00 am." So we could not check-in although our satu was prepaid. Hopefully we'll get a refund.

2

Mary

27 Apr 2024

·

Stayed 1 night

Rude front desk. Asked for two keys since two of us staying. Lady said can only have one. After asking for management lady came back and made second key card. Key was deactivated when staff left’ and put. A sign up saying “Sorry… we are closed due to a staff shortage. We will reopen at 7 am”. So husband was out side the room about 20 minutes before I could let him in other people leaving saying their room was stinky. Bathroom was gross. Tile falling of make shift seat in shower. Toilet so close to wall had to sit sideways. Shower wand would fall of holder if you as much as touched it. Never again!!! Have pictures

4

Marlene

18 Apr 2025

·

Stayed 2 nights

I was charged double for 2 consecutive weeks. Management states they didnt charge me double and to contact my bank. The charges have been completed even on a date I was not there

10

Matthew

31 Mar 2024

·

Stayed 1 night

Staff is always friendly, breakfast is delicious, beds are comfortable, and the area feels safe. There aren’t many frills to this hotel, but it’s exactly what we need. We stay here maybe once a month when we come to San Antonio and we will return. Thank you Quality Inn!

2

David

1 Nov 2024

·

Stayed 1 night

Did not stay i had called a few days before begging for early check in. Offered to pay extra young lady told me it was not normally done but would allow. I showed up after 2pm and the young man would not allow it I asked him to look at reservations he refused. I canceled my reservations and went dwn the road. I haven’t checked my account but if in was charged i will be contacting them. Management you should have my contact information would love to discuss this with you. David Salinas had reservations last Saturday

2

Abel P

1 Apr 2024

·

Stayed 2 nights

There was no staff to check in and had to stay at another hotel

2

Arturo

10 Jun 2024

·

Stayed 2 nights

Rude and nasty bitter front desk staff. Horrible customer service. They do not want to be there and don’t care about the customer experience.

2

Ann Marie

4 Apr 2025

·

Stayed 2 nights

Management/Front Desk wasn't available to help with a billing issue. Tried corporate and they leave it up to the property to handle. The property decided not to answer the phone anymore, so issue never resolved.

4

lorena

13 Sept 2024

·

Stayed 2 nights

They have terrible customer service, they charged me again 87.05 for each room, I had already paid in advance through Expedia. When I asked for an explanation of the charges, they simply told me that they didn't know and hung up on me. I kept calling and they didn't answer me. All the staff is rude, I don't recommend it

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Location

Generally convenient to SeaWorld and nearby venues, with dining and shopping close by. A few reviews mention security concerns and say the drive to SeaWorld can be longer than expected.

Related guest reviews

8

Lindsey

18 Mar 2024

·

Stayed 2 nights

Good hotel very quiet and peaceful parking lot was very well lit and with camera. Had a very cute litle mini golf for the us. The price was worth the stay. If we have plans in the area we will definitely stay here again.

10

Serena

6 Jul 2024

·

Stayed 2 nights

Enjoyed it. The hotel was very close to the things I was doing.

10

Nils

7 Oct 2024

·

Stayed 11 nights

Clean and safe place in a great location close to Sea World and the National Shooting Complex. I am going back next year for the World skeet shoot.

10

hector

27 Feb 2025

·

Stayed 1 night

Great location. Close to restaurants. Close to my family. Clean and great for the price.

10

san juan

27 Dec 2024

·

Stayed 1 night

Upon checking in we noticed rhomeless people out and about on the property, a bit unsafe. Once we got inside the room, I did a walk through to make sure things were working or not. Bathroom had broken tile, toilet seat not secure, ceiling patch up, sofa mattress stained.

6

Erin

1 Dec 2024

·

Stayed 3 nights

We weren’t sure what to expect but this was a far cry from what we knew of Choice hotels. The bathroom door didn’t lock, there was mold in the shower, the hot tub was an ice cold tub and the breakfast was nothing to write home about. For breakfast they only offered Sunny D to drink and ran out quickly. The sausage was undercooked and there was no condiments whatsoever. They ran out of syrup well before breakfast hours ended for the waffles and didn’t restock. There was gravy for biscuits and sausage, and no jam or cream cheese for bagels or toast. It also was 25 minutes away from Sea World where it advertised being close to Sea World. Also the elevator broke down but there was no sign and we sat waiting for a good five minutes before the desk attendant rudely stated it was broken and to use the stairs. The only redeeming quality in this Quality Inn was there was it was a decently sized room and there was quite a bit of storage space.

8

Mayra

23 Nov 2024

·

Stayed 2 nights

Nice location

8

Robert

20 May 2024

·

Stayed 1 night

NOT BAD BUT HAD SOME QUESTIONABLE GUEST

2

james l

4 Sept 2024

·

Stayed 4 nights

Vehicle was broken into twice the same week. Staff acted like it was a problem just to ask a question. Would not recommend this hotel

10

Marcus

13 Nov 2023

·

Stayed 1 night

Being across from the Costco made it a little hard to get to the property, but everything else was good.

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Dining

Breakfast draws frequent complaints for limited selection, items running out early, and poor taste, though a few guests liked it. Consistency and restocking appear to be recurring issues.

Related guest reviews

6

Bradley

13 Oct 2024

·

Stayed 1 night

More staff is needed to maintain the breakfast area.

6

danny

6 Jan 2024

·

Stayed 1 night

No breakfast items

6

Erin

1 Dec 2024

·

Stayed 3 nights

We weren’t sure what to expect but this was a far cry from what we knew of Choice hotels. The bathroom door didn’t lock, there was mold in the shower, the hot tub was an ice cold tub and the breakfast was nothing to write home about. For breakfast they only offered Sunny D to drink and ran out quickly. The sausage was undercooked and there was no condiments whatsoever. They ran out of syrup well before breakfast hours ended for the waffles and didn’t restock. There was gravy for biscuits and sausage, and no jam or cream cheese for bagels or toast. It also was 25 minutes away from Sea World where it advertised being close to Sea World. Also the elevator broke down but there was no sign and we sat waiting for a good five minutes before the desk attendant rudely stated it was broken and to use the stairs. The only redeeming quality in this Quality Inn was there was it was a decently sized room and there was quite a bit of storage space.

2

heath

6 Oct 2024

·

Stayed 2 nights

Surprise $20 ‘ complimentary fee’ when you check and it’s not mention when I booked on Expedia. Nasty rooms, vending machine drinks was all flat.. Breakfast was horrible. Don’t waste your money here! I will never give them another dollar!

2

Christian A

7 Jan 2024

·

Stayed 1 night

Breakfast was gone 30 minutes before ended. Front desk personnel and employee promised to bring more food but did not and instead of apologizing were very rude and made us feel very unconfortable.

6

Baazaoui

30 Nov 2024

·

Stayed 2 nights

The food was terrible

8

Stephanie

12 Mar 2024

·

Stayed 1 night

The shower in the ADA room was damaged and hazardous. The shower head had metal poking from it and barely connected. The shower bench was chipped concrete and appeared dangerous. The staff was fast, efficient and awesome. Although I didn’t have young children I liked the idea of a close by park. The morning breakfast was crummy. No butter for waffles or biscuits. The syrup machine was malfunctioning. There were no meat options. The fruit as bruised and not fresh. There was no milk for the cereal.

10

Madison

19 Jun 2024

·

Stayed 1 night

I had a great stay! The pool was available, the rooms were clean, breakfast was good- couldnt ask for it to have gone better! Thanks for the great stay.

6

Alexandria

12 Mar 2024

·

Stayed 1 night

Spent one day at a theme park needed a place to sleep for the night. Felt like the room could use some maintenance, vent cover in bathroom was falling off a bit, but the room seemed clean and it served its purpose. Game room and mini golf looked like fun amenities we didn’t use. Breakfast wasn’t great. Eggs and sausage looked like they may have been left over from day before.

6

David

11 Oct 2024

·

Stayed 12 nights

Breakfast was very limited, basic amenities

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$51
February	US$51
March	US$60
April	US$55
May	US$58
June	US$96
July	US$64
August	US$62
September	US$51
October	US$56
November	US$55
December	US$51

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $60	16 $50	17 $50	18 $63	19 $69
20 $50	21 $50	22 $50	23 $50	24 $51	25 $72	26 $73
27 $60	28 $54	29 $54	30 $54

Su	Mo	Tu	We	Th	Fr	Sa
				1 $57	2 $67	3 $70
4 $53	5 $50	6 $50	7 $50	8 $50	9 $60	10 $86
11 $50	12 $50	13 $50	14 $55	15 $54	16 $67	17 $78
18 $53	19 $57	20 $58	21 $59	22 $59	23 $70	24 $87
25 $53	26 $52	27 $54	28 $53	29 $59	30 $65	31 $63

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Monthly average prices

About this property

Location

Room options

Room, Multiple Beds, Accessible

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Room, 1 Queen Bed, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Quality Inn & Suites SeaWorld North

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Prices for upcoming dates