Spark by Hilton Augusta

This was a total bait and switch. Hotel is undergoing renovation, only the first floor is open. Parking lot is full of construction supplies and equipment. No yard maintenance has been done in weeks, grass and bushes do not seem to have been cared for in weeks. I will be contacting Expedia Monday, May 27 upon my return home to demand a refund. I have pictures if you like.

The refrigerator wasn't working well. The room itself was good.

Ice maker on 1st floor not working. Breakfast was depleted at 7am.

First of all this hotel is not ready to accommodate guests. Their system has trouble connecting with hotels.com booking. I used points to my booking and when i checking in they having issues apply. When i check out they had another problems and took me more than an hours to check out. They finally had to contact hotels.com. Also their shower booth drains were not working and we had to stop showering until next day to get service. It wasn't great and they were not prepared. My friend had cockroach on table next to bed when they stepped in. My other friend had cockroaches in their bed as well. The elevator was not very fun, on friday it was not working and had to use the stairs. Whenever we reached the third floor there was a big jump and scared us every time. This hotel also would not let us use the dining area to eat with everyone even when we said we would clean up. We had an indian parent have to talk to the employees who are also indian to let us use it. I would not come back again. Overall, I would come back, but if you want to see for yourselves then go right ahead.

This Hotel should not have been on the website it is under construction and I’m seriously considering getting a refund there were 2 people staying at this hotel me and another woman, I took pictures

The property is currently under renovation. Once it’s complete, it’ll be better. Enjoyed the stay!

The building was not ready..

The good- owners seem to be putting time and money into improvements. The bad- the property really really needs the improvements. Smoke detector was hanging buy wires from the ceiling. Some electrical plugs were non-functional. Toilet paper rack was pulled away from wall

The stay at the Spark did not meet the level of a Hilton property. There were six (6) team members staying here for work trip and there were many challenges with the rooms. One main issue was the noisy air conditioners and excess humidity in the room. Many rooms did not have desk chairs or ice buckets. I understand that the breakfast is complimentary but there was a lack of attentiveness with the coffee and food. They should not advertise this feature if they are not going to put food options out. Overall the stay was disappointing and would not return.

Seemed like it was recently bought out and was under remodel.

The room was spotless and staff very friendly.

First of all this hotel is not ready to accommodate guests. Their system has trouble connecting with hotels.com booking. I used points to my booking and when i checking in they having issues apply. When i check out they had another problems and took me more than an hours to check out. They finally had to contact hotels.com. Also their shower booth drains were not working and we had to stop showering until next day to get service. It wasn't great and they were not prepared. My friend had cockroach on table next to bed when they stepped in. My other friend had cockroaches in their bed as well. The elevator was not very fun, on friday it was not working and had to use the stairs. Whenever we reached the third floor there was a big jump and scared us every time. This hotel also would not let us use the dining area to eat with everyone even when we said we would clean up. We had an indian parent have to talk to the employees who are also indian to let us use it. I would not come back again. Overall, I would come back, but if you want to see for yourselves then go right ahead.

No hot water only Luke warm. Orange juice was watered down. Big hair in the middle of my bed.

Yes was spotless and cleaned to perfection. Staff was friendly and breakfast was great. I am definitely getting away to stay again and will refer others.

My only issues with this hotel was the check-in that took forever because the front desk female that was assisting me tried to charge me twice for my room by saying my payment was declined even though I fully paid for it through Expedia. And the second issues was that, there were roaches in my room. I killed one that was on my bed. I reached out to the personnel at this location since I checked out a week ago about my complaints and no one has yet reached out to me. This hotel may seem clean but it’s definitely not. Anyway you get what you pay for and this was a quick trip but I’ll never stay at this property again.

This was truly the most disgusting hotel experience I have endured in my 38 years on planet earth. Our toilet DID NOT WORK. The host at the front desk refused to look at it or change rooms. He was rude and inconsiderate. The walls were half-painted. The carpet was not cleaned. Also had live cockroaches in our bathroom (see photo). I paid $541.28 for this, I would not pay $1.00 to stay here again. This was highway robbery. I would like all of my money back, but I'm sure I will not get anything.

Clean and new

My stay was okay. The were in the middle of remodeling. The room I was in was not remodel yet by they left the bathroom and shower dirty. Shower had soap scum and mold in it. Toilet bowl was rust stains in it. The did come an clean it. The room was not that clean.

Property was clean, convenient location, and affordable.

Clean rooms and staff

First room we were issued smelled like cigarettes, second room was musty

The hotel was fine for a one night stay. I felt save and the room was comfortable.

Easy check in, wonderful staff, lovely room. Will be back.

The room was excellent and the staff was extremely friendly and helpful for the most part.

I will admit, the chic colors and brand of Spark by Hilton (along with cost) is what drew me in to selecting this hotel for an overnight stay. The lobby and breakfast dining area were very clean and the furniture was modern and neat. I enjoyed the blue accent colors on the back wall and bathroom wall. I could tell that the property used to be a different hotel prior to Spark, based on the layout of the room, but the remodel into the Spark brand was not bad for what they were able to do with the space. The beds were comfy and clean. Overall, a quick and comfortable stay.

The rooms I reserved had a musty of smell and it seems as though it’s in the wall everything seemed new in the room but it smelled old and the mattresses we slept on needs replacing my back still aches

This was the worst hotel experience I have ever had. I came here with my wife and 3 young kids and it was the worst experience we have ever had. The doors to all the rooms were open not needing a key and the beds were definitely used and pillows thrown everywhere in the room . We were offered another room but it was exact same condition. So we canceled our room and they said we would get a full refund . However when we tried to get refund they lied and says we stayed the night there . Going to persue legal action. Never stay here . Stay far away

Clean and new

The shower and the rooms were great

The double room was clean and comfortable. Two of us stayed in the room but there was a good amount of washcloths and towels. Water was hot. Tv worked well. Complimentary tea and coffee in lobby. Snacks were available for purchase. Not sure of breakfast because I didn’t wake up in time. Overall stay was comfortable and convenient.

Hotels.com overbooked the hotel. I paid for the room and when I arrived was told they didn’t have a king room available. It was an hour long process to finally receive a key to a double queen room. I am extremely frustrated. I spoke to customer service through chat while we tried to understand what happened, but the only thing offered was a $25 amount on my one key and confusion with my room I had already paid for. I’ve used Hotels.com for years and I’ve never had an issue.

Check in was terrible we had to wait because they couldn’t honor the reservation and me booking through Expedia.

The room was spotless and staff very friendly.

Great customer service

Easy check in, wonderful staff, lovely room. Will be back.

The room was excellent and the staff was extremely friendly and helpful for the most part.

Staff was great

First of all this hotel is not ready to accommodate guests. Their system has trouble connecting with hotels.com booking. I used points to my booking and when i checking in they having issues apply. When i check out they had another problems and took me more than an hours to check out. They finally had to contact hotels.com. Also their shower booth drains were not working and we had to stop showering until next day to get service. It wasn't great and they were not prepared. My friend had cockroach on table next to bed when they stepped in. My other friend had cockroaches in their bed as well. The elevator was not very fun, on friday it was not working and had to use the stairs. Whenever we reached the third floor there was a big jump and scared us every time. This hotel also would not let us use the dining area to eat with everyone even when we said we would clean up. We had an indian parent have to talk to the employees who are also indian to let us use it. I would not come back again. Overall, I would come back, but if you want to see for yourselves then go right ahead.

Yes was spotless and cleaned to perfection. Staff was friendly and breakfast was great. I am definitely getting away to stay again and will refer others.

My only issues with this hotel was the check-in that took forever because the front desk female that was assisting me tried to charge me twice for my room by saying my payment was declined even though I fully paid for it through Expedia. And the second issues was that, there were roaches in my room. I killed one that was on my bed. I reached out to the personnel at this location since I checked out a week ago about my complaints and no one has yet reached out to me. This hotel may seem clean but it’s definitely not. Anyway you get what you pay for and this was a quick trip but I’ll never stay at this property again.

Quiet hotel, clean convenience to food and shopping

the stay was great really close to our location clean rooms friendly service.

Stayed 1 night for AAU Basketball game. It was close to everything. Clean and friendly staff. I would definitely stay again.

Nice area. Lot of debris from storm damage still present

Property was clean, convenient location, and affordable.

The double room was clean and comfortable. Two of us stayed in the room but there was a good amount of washcloths and towels. Water was hot. Tv worked well. Complimentary tea and coffee in lobby. Snacks were available for purchase. Not sure of breakfast because I didn’t wake up in time. Overall stay was comfortable and convenient.

Ice maker on 1st floor not working. Breakfast was depleted at 7am.

Breakfast was great

No hot water only Luke warm. Orange juice was watered down. Big hair in the middle of my bed.

Yes was spotless and cleaned to perfection. Staff was friendly and breakfast was great. I am definitely getting away to stay again and will refer others.

The breakfast food was “frozen” I mean really cold..! I don’t know if this was because it’s old or nobody cares about this.

The stay at the Spark did not meet the level of a Hilton property. There were six (6) team members staying here for work trip and there were many challenges with the rooms. One main issue was the noisy air conditioners and excess humidity in the room. Many rooms did not have desk chairs or ice buckets. I understand that the breakfast is complimentary but there was a lack of attentiveness with the coffee and food. They should not advertise this feature if they are not going to put food options out. Overall the stay was disappointing and would not return.

Breakfast was satisfactory. I asked for ada and was placed on second floor. I just didnot question the decision. Staff friendly.