Hotel Catalina Beach Resort

We had a fabulous vacation. Thank you to all the staff who treated us like family.

Resort is very old, I would call it a vintage resort for sure! Needs a lot of maintenance!! Nice beach area to relax on, staff was friendly, housekeeping good. Many many stairs! Food was average, prices higher than other restaurants in the area. Zihuatanejo is a smaller resort area, easy to get around, would not stay at this resort again.

The whole place is deteriorating: the exterior stairs are dangerous: uneven and missing railings....only a sheet on our bed...tiles missing around bathroom sink.... We moved to another hotel it was so awful: Definitely not a 4* accommodation.

This place was a nightmare. We booked two rooms for our family but were given rooms on opposite sides of the building with many stairs, which was very difficult for my almost 80-year-old brother. One room had no AC, and they tried to charge extra for an “upgrade.” The rooms were dirty, with ants and bugs, and the mattresses were very uncomfortable. The manager later helped move us closer, but overall the stay was disappointing. Be careful and read all details before booking.

This site will only allow 1500 characters so I am not able to give a full review. 1. Way too many stairs...even for relatively fit people. 2. Service and food was inconsistent at breakfast. 3. Rooms are old and need updating. Beds are hard a a rock and not new as management has said in other reviews. 4. Pool is beautiful but has no service and 6 loungers. 5. 1 male and 1 female toilet for the whole resort (at the beach). There is approximately 40 spots on the beach? 6. They allow people to "save" loungers and not show up for hours...we saw it with our own eyes. 7. Service didn't open up till 11am. So people who were buying beach passes for the day take up spaces before they pay. 8. Loungers are old and padding is splitting open. 9. If you have to work...wifi does not work. We had to use our phone data and even that didn't work in the room. We could only use it out on the deck or down at the beach. 10. You have to fetch your own drinkable water. There is a jug in your room you have to fill yourself. I think it would beneficial for the resort to have a machine in each room. The rooms do not have tea or coffee machine. The view is beautiful yet you can't enjoy a cup in your room unless you hike down to get it. Water for tea was always Luke warm. 11. Luke warm showers The staff are very nice. Received a massage on the beach and that was very nice as well. The beach is beautiful, but the resort needs an overhaul.