Amaranto Bacalar Hotel Boutique

There is a full kitchen but not plates, cups, cutlery or soap. Fridge is so small, hard to store anything in there. Lots of stairs if you are staying in the suites on the top floors. Cleaners were great but moved things and closed/packed suitcases away. Was a little bit annoyed by that as they did not know who’s clothes were who’s. Ordered a bottle of wine to our room and it took 1 hour and 30’mins for it to arrive. Lastly our door to our suite was difficult to close and properly lock. Had to pretty much slam it shut to make sure it would lock.

The hotel itself is faultless, it's a new building with very new clean amenities. Unfortunately the running of it has issues. There was no concierge who was in touch prior to our arrival as is standard. The room fob constantly had issues, longest we had to wait was a few minutes to simply enter our room. Conflicting instructions regarding toilet paper disposal in the bathroom. Non-maintained life jackets which meant most of them were covered in mould. Breakfast included was extremely basic and if you add on anything which would be 100 extra pesos they'd charge the entire meal. 3 days the eggs were so over salted we couldn't eat on top of having to wait easily up to 45 minutes for breakfast. Requested room service once and our food was brought in installments without cutlery. I think the staff needs more training as the potential of the hotel is definitely there but things like management really let down the whole experience. Lastly please get an engineer to fix the WiFi, we had to keep forgetting and rejoining the WiFi every time we lost signal or left the building which was incredibly irritating.

10/10 location, view, staff, comfort, access to activities - this location and Bacalar is 10/10

Gorgeous property

The staff was friendly and helpful. However, the hotel could improve in a few areas. Guests should be asked about accessibility needs in advance, especially regarding stair access. Cleanliness was acceptable. During our stay, a power outage affected the lower levels, including the restaurant and bar, for two days.