hub London - Paddington

Interesting concept having a room with only one window and one level below ground level. The room was fantastic and super clean. Bed was very comfortable and there were multiple outlets to use for electronics…shower was amazing and so were the towels. The location is directly across from Paddington station so if you are using the Heathrow Express to Heathrow or any trains in/out of Paddington, this is the place for you. There is complementary drinks and coffee and a cafe located inside the lobby for added convenience..

The hotel is right across the Paddington station Elizabeth Line lift exit. It’s really convenient to get to. The room is very small. There is no fridge and no bathroom exhaust and the window does not open. Good luck with the smell if someone has a bowel movement. AThe air conditioning is controlled at the lobby. The room is clean though but housekeeping is not routine. You have to request before they clean the room. We purchased breakfast and it was really good. They have a drink station by the lounge since there is no fridge in the rooms. There is tea, coffee and water. The bathroom is a good size. The shower controls are convenient. They do not provide tooth brush or toothpaste. There is hand soap and shower soap. They provide towels and you can request extra. The hair dryer has a sensor so you have to hold it in a certain way. If you’re not staying long or you are alone, I recommend this place.

Great location - close to Paddington stn. Very convenient acces to tube and rail stns. Room was small but functional. Well designed despite limited space. Bed was too high. One has to be over 6 feet tall to appreciate the hanger and bed heights. Please change the bulky chair. Not suited for the small space. Rooms were clean. Despite being in lower level - basement like there was a small vertical window at street level. There was an exit to the outside to the back street which was mostly quite clean and tidy except for some empty wine bottles strewn and someone’s bag that was probably stolen with content strewn on the path. The items were there not picked up for days. It did not deter the overall rating as its still very good for value, location, amenities, safety and cleanliness. I would stay at the Hub again.

Very close to the Paddington Station. The room is small but very convenient and functional thanks to the technology. The breakfast was good enough, the staff was friendly.

Location is good and room is comfort. Facilities are all new and convenient to use.

Do not mistake it for the sister property right next door, haha. My room was spacious and clean but entirely underground. No windows, but creative lighting options that helped. Felt secure. Free tea and coffee in the lobby.

We knew the room was going to be small but these really ought to be pitched as rooms for one person, not two. Small, with a permanently blindered window, and one floor below the main level made it feel incredibly claustrophobic. Also the fire alarms went off at 5:30am waking us from a deep sleep. Really not what we needed. Loved the lighting tech, and the complimentary breakfast and free coffee/tea in the front entrance area. Won’t come back but would consider the Premier Inn next door.

Interesting concept having a room with only one window and one level below ground level. The room was fantastic and super clean. Bed was very comfortable and there were multiple outlets to use for electronics…shower was amazing and so were the towels. The location is directly across from Paddington station so if you are using the Heathrow Express to Heathrow or any trains in/out of Paddington, this is the place for you. There is complementary drinks and coffee and a cafe located inside the lobby for added convenience..

Very nice and clean!

Room is very small (even the superior double)but very clean, comfortable bed. BUT NO WINDOWS, it was such an unpleasant surprise as nowhere on the.hotel description in Expedia it was mentioned that most rooms are in the basement with no windows. The picture on the room i picked had windows, and even if i mentioned that to the.people in charged, they blamed me for not reading their website. Disappointing But 4 stars for the cleanliness and comfort of the bed.

Unfortunately, my worst experience in London in over 18 years of travel. The staff could not answer/address any of the guests questions or concerns. The air conditioning unit went down on day one of my stay. I came up to the front desk to alert them of the malfunction. Turns out they knew about it as it affected multiple rooms - just didn't notify the residents. Stayed for the next four days with no evidence of repairs, updates from the staff. My room was not cleaned once during my five day stay. Just promises that they would "get to it". Every day there was a different person working the desk and you could tell there was no system of customer service/ work process flow in place. Every new person "made a note of it", scribbled somehing down on a wrinkled piece of paper and that was it. Do Not Recommend.

The hotel is right across the Paddington station Elizabeth Line lift exit. It’s really convenient to get to. The room is very small. There is no fridge and no bathroom exhaust and the window does not open. Good luck with the smell if someone has a bowel movement. AThe air conditioning is controlled at the lobby. The room is clean though but housekeeping is not routine. You have to request before they clean the room. We purchased breakfast and it was really good. They have a drink station by the lounge since there is no fridge in the rooms. There is tea, coffee and water. The bathroom is a good size. The shower controls are convenient. They do not provide tooth brush or toothpaste. There is hand soap and shower soap. They provide towels and you can request extra. The hair dryer has a sensor so you have to hold it in a certain way. If you’re not staying long or you are alone, I recommend this place.

Staff attentive and clean room

This would have been a good stay if I was reviewing based on cleanliness and location in London. However, after our experience I can’t give a good review and would not recommend to anyone else. Firstly, our room (below ground with no windows) stank of cigarette smoke even when we turned on the air conditioner, which we had to as it was 30 plus degrees on our visit. The smell was so bad I had to mention it the next day as it made me feel sick. We were thankfully moved to another room but the air conditioner in there barely worked. Worse, on our last night (before early flights) the fire alarm of the hotel went off in the early hours! This was a really scary and stressful experience especially when below ground with no windows! We went out of our room and it had woken everyone else too. We were eventually informed it was a mistake that the alarm had gone off. We did not get anymore sleep. We had flights the next morning and were exhausted. We never received any explanation/apology from the hotel and were told to go through Expedia to complain. When I did, Expedia could do nothing as the hotel refused any kind of compensation. We were in London for 3 nights. 2 of those were disturbed and uncomfortable. The stay in London was very expensive and I am really disappointed with the poor customer service and lack of communication on the hotels part. I will not stay at this chain ever again.

Great location - close to Paddington stn. Very convenient acces to tube and rail stns. Room was small but functional. Well designed despite limited space. Bed was too high. One has to be over 6 feet tall to appreciate the hanger and bed heights. Please change the bulky chair. Not suited for the small space. Rooms were clean. Despite being in lower level - basement like there was a small vertical window at street level. There was an exit to the outside to the back street which was mostly quite clean and tidy except for some empty wine bottles strewn and someone’s bag that was probably stolen with content strewn on the path. The items were there not picked up for days. It did not deter the overall rating as its still very good for value, location, amenities, safety and cleanliness. I would stay at the Hub again.

Do not mistake it for the sister property right next door, haha. My room was spacious and clean but entirely underground. No windows, but creative lighting options that helped. Felt secure. Free tea and coffee in the lobby.

The hotel and room was very clean. We knew ahead of time that the rooms would be small, but even the superior double room feels tight. The bed was super comfortable, and there were really cool features. The housekeeping staff weren’t too friendly, but check-in staff was great. They only replaced towels and toilet paper when we asked to clean our room on a day out—there was nothing really freshened up.

Interesting concept having a room with only one window and one level below ground level. The room was fantastic and super clean. Bed was very comfortable and there were multiple outlets to use for electronics…shower was amazing and so were the towels. The location is directly across from Paddington station so if you are using the Heathrow Express to Heathrow or any trains in/out of Paddington, this is the place for you. There is complementary drinks and coffee and a cafe located inside the lobby for added convenience..

Room is very small (even the superior double)but very clean, comfortable bed. BUT NO WINDOWS, it was such an unpleasant surprise as nowhere on the.hotel description in Expedia it was mentioned that most rooms are in the basement with no windows. The picture on the room i picked had windows, and even if i mentioned that to the.people in charged, they blamed me for not reading their website. Disappointing But 4 stars for the cleanliness and comfort of the bed.

Unfortunately, my worst experience in London in over 18 years of travel. The staff could not answer/address any of the guests questions or concerns. The air conditioning unit went down on day one of my stay. I came up to the front desk to alert them of the malfunction. Turns out they knew about it as it affected multiple rooms - just didn't notify the residents. Stayed for the next four days with no evidence of repairs, updates from the staff. My room was not cleaned once during my five day stay. Just promises that they would "get to it". Every day there was a different person working the desk and you could tell there was no system of customer service/ work process flow in place. Every new person "made a note of it", scribbled somehing down on a wrinkled piece of paper and that was it. Do Not Recommend.

This would have been a good stay if I was reviewing based on cleanliness and location in London. However, after our experience I can’t give a good review and would not recommend to anyone else. Firstly, our room (below ground with no windows) stank of cigarette smoke even when we turned on the air conditioner, which we had to as it was 30 plus degrees on our visit. The smell was so bad I had to mention it the next day as it made me feel sick. We were thankfully moved to another room but the air conditioner in there barely worked. Worse, on our last night (before early flights) the fire alarm of the hotel went off in the early hours! This was a really scary and stressful experience especially when below ground with no windows! We went out of our room and it had woken everyone else too. We were eventually informed it was a mistake that the alarm had gone off. We did not get anymore sleep. We had flights the next morning and were exhausted. We never received any explanation/apology from the hotel and were told to go through Expedia to complain. When I did, Expedia could do nothing as the hotel refused any kind of compensation. We were in London for 3 nights. 2 of those were disturbed and uncomfortable. The stay in London was very expensive and I am really disappointed with the poor customer service and lack of communication on the hotels part. I will not stay at this chain ever again.

Great location - close to Paddington stn. Very convenient acces to tube and rail stns. Room was small but functional. Well designed despite limited space. Bed was too high. One has to be over 6 feet tall to appreciate the hanger and bed heights. Please change the bulky chair. Not suited for the small space. Rooms were clean. Despite being in lower level - basement like there was a small vertical window at street level. There was an exit to the outside to the back street which was mostly quite clean and tidy except for some empty wine bottles strewn and someone’s bag that was probably stolen with content strewn on the path. The items were there not picked up for days. It did not deter the overall rating as its still very good for value, location, amenities, safety and cleanliness. I would stay at the Hub again.

Very close to the Paddington Station. The room is small but very convenient and functional thanks to the technology. The breakfast was good enough, the staff was friendly.

Do not mistake it for the sister property right next door, haha. My room was spacious and clean but entirely underground. No windows, but creative lighting options that helped. Felt secure. Free tea and coffee in the lobby.

We knew the room was going to be small but these really ought to be pitched as rooms for one person, not two. Small, with a permanently blindered window, and one floor below the main level made it feel incredibly claustrophobic. Also the fire alarms went off at 5:30am waking us from a deep sleep. Really not what we needed. Loved the lighting tech, and the complimentary breakfast and free coffee/tea in the front entrance area. Won’t come back but would consider the Premier Inn next door.

The hotel and room was very clean. We knew ahead of time that the rooms would be small, but even the superior double room feels tight. The bed was super comfortable, and there were really cool features. The housekeeping staff weren’t too friendly, but check-in staff was great. They only replaced towels and toilet paper when we asked to clean our room on a day out—there was nothing really freshened up.

Lovely staff, small room though even for an upgraded room. tv doesnt work as theyve removed the ethernet cable, so be sure to bring your laptop/ipads bc u cant connect your phone. only audio. which sucked. Wish they would leave more than one toilet roll because it was embarrassing to go ask for more .....

Unfortunately, my worst experience in London in over 18 years of travel. The staff could not answer/address any of the guests questions or concerns. The air conditioning unit went down on day one of my stay. I came up to the front desk to alert them of the malfunction. Turns out they knew about it as it affected multiple rooms - just didn't notify the residents. Stayed for the next four days with no evidence of repairs, updates from the staff. My room was not cleaned once during my five day stay. Just promises that they would "get to it". Every day there was a different person working the desk and you could tell there was no system of customer service/ work process flow in place. Every new person "made a note of it", scribbled somehing down on a wrinkled piece of paper and that was it. Do Not Recommend.

Staff attentive and clean room

This would have been a good stay if I was reviewing based on cleanliness and location in London. However, after our experience I can’t give a good review and would not recommend to anyone else. Firstly, our room (below ground with no windows) stank of cigarette smoke even when we turned on the air conditioner, which we had to as it was 30 plus degrees on our visit. The smell was so bad I had to mention it the next day as it made me feel sick. We were thankfully moved to another room but the air conditioner in there barely worked. Worse, on our last night (before early flights) the fire alarm of the hotel went off in the early hours! This was a really scary and stressful experience especially when below ground with no windows! We went out of our room and it had woken everyone else too. We were eventually informed it was a mistake that the alarm had gone off. We did not get anymore sleep. We had flights the next morning and were exhausted. We never received any explanation/apology from the hotel and were told to go through Expedia to complain. When I did, Expedia could do nothing as the hotel refused any kind of compensation. We were in London for 3 nights. 2 of those were disturbed and uncomfortable. The stay in London was very expensive and I am really disappointed with the poor customer service and lack of communication on the hotels part. I will not stay at this chain ever again.

Location was great. Friendly staff. Nice room.

The reason I did not give an excellent rating was that we had an issue with the AC both nights we were there. They had to do something at the desk for it to work properly. The overall stay was good

Very close to the Paddington Station. The room is small but very convenient and functional thanks to the technology. The breakfast was good enough, the staff was friendly.

This was a good hotel for the price. The staff was great and I could check in early. My only complaint was that because it’s pod style it was small with a series of spaces that roll out for convenience. I wish I would have known what did & didn’t roll out, as I accidentally rolled over my toe.

We knew the room was going to be small but these really ought to be pitched as rooms for one person, not two. Small, with a permanently blindered window, and one floor below the main level made it feel incredibly claustrophobic. Also the fire alarms went off at 5:30am waking us from a deep sleep. Really not what we needed. Loved the lighting tech, and the complimentary breakfast and free coffee/tea in the front entrance area. Won’t come back but would consider the Premier Inn next door.

The hotel and room was very clean. We knew ahead of time that the rooms would be small, but even the superior double room feels tight. The bed was super comfortable, and there were really cool features. The housekeeping staff weren’t too friendly, but check-in staff was great. They only replaced towels and toilet paper when we asked to clean our room on a day out—there was nothing really freshened up.

Close to Paddington station

Interesting concept having a room with only one window and one level below ground level. The room was fantastic and super clean. Bed was very comfortable and there were multiple outlets to use for electronics…shower was amazing and so were the towels. The location is directly across from Paddington station so if you are using the Heathrow Express to Heathrow or any trains in/out of Paddington, this is the place for you. There is complementary drinks and coffee and a cafe located inside the lobby for added convenience..

The hotel is right across the Paddington station Elizabeth Line lift exit. It’s really convenient to get to. The room is very small. There is no fridge and no bathroom exhaust and the window does not open. Good luck with the smell if someone has a bowel movement. AThe air conditioning is controlled at the lobby. The room is clean though but housekeeping is not routine. You have to request before they clean the room. We purchased breakfast and it was really good. They have a drink station by the lounge since there is no fridge in the rooms. There is tea, coffee and water. The bathroom is a good size. The shower controls are convenient. They do not provide tooth brush or toothpaste. There is hand soap and shower soap. They provide towels and you can request extra. The hair dryer has a sensor so you have to hold it in a certain way. If you’re not staying long or you are alone, I recommend this place.

Location was great. Friendly staff. Nice room.

Very close to Paddington, which is great.

Great location - close to Paddington stn. Very convenient acces to tube and rail stns. Room was small but functional. Well designed despite limited space. Bed was too high. One has to be over 6 feet tall to appreciate the hanger and bed heights. Please change the bulky chair. Not suited for the small space. Rooms were clean. Despite being in lower level - basement like there was a small vertical window at street level. There was an exit to the outside to the back street which was mostly quite clean and tidy except for some empty wine bottles strewn and someone’s bag that was probably stolen with content strewn on the path. The items were there not picked up for days. It did not deter the overall rating as its still very good for value, location, amenities, safety and cleanliness. I would stay at the Hub again.

Very close to the Paddington Station. The room is small but very convenient and functional thanks to the technology. The breakfast was good enough, the staff was friendly.

Location is good and room is comfort. Facilities are all new and convenient to use.

The hotel is very convenient to public transit.

Nearby station

Interesting concept having a room with only one window and one level below ground level. The room was fantastic and super clean. Bed was very comfortable and there were multiple outlets to use for electronics…shower was amazing and so were the towels. The location is directly across from Paddington station so if you are using the Heathrow Express to Heathrow or any trains in/out of Paddington, this is the place for you. There is complementary drinks and coffee and a cafe located inside the lobby for added convenience..

The hotel is right across the Paddington station Elizabeth Line lift exit. It’s really convenient to get to. The room is very small. There is no fridge and no bathroom exhaust and the window does not open. Good luck with the smell if someone has a bowel movement. AThe air conditioning is controlled at the lobby. The room is clean though but housekeeping is not routine. You have to request before they clean the room. We purchased breakfast and it was really good. They have a drink station by the lounge since there is no fridge in the rooms. There is tea, coffee and water. The bathroom is a good size. The shower controls are convenient. They do not provide tooth brush or toothpaste. There is hand soap and shower soap. They provide towels and you can request extra. The hair dryer has a sensor so you have to hold it in a certain way. If you’re not staying long or you are alone, I recommend this place.

Very close to the Paddington Station. The room is small but very convenient and functional thanks to the technology. The breakfast was good enough, the staff was friendly.

Do not mistake it for the sister property right next door, haha. My room was spacious and clean but entirely underground. No windows, but creative lighting options that helped. Felt secure. Free tea and coffee in the lobby.

We knew the room was going to be small but these really ought to be pitched as rooms for one person, not two. Small, with a permanently blindered window, and one floor below the main level made it feel incredibly claustrophobic. Also the fire alarms went off at 5:30am waking us from a deep sleep. Really not what we needed. Loved the lighting tech, and the complimentary breakfast and free coffee/tea in the front entrance area. Won’t come back but would consider the Premier Inn next door.