Name: Best Western Chiswick Palace & Suites London
Address: 73 Chiswick High Road, Chiswick, London, England, United Kingdom, London, England, GB
Price range: $102–$247 per night
Rating: 8.25

What guests think

At Best Western Chiswick Palace & Suites London, travellers consistently praise friendly, helpful staff and a convenient Chiswick High Road location near tube stations, while noting compact rooms, occasional road or basement noise, and intermittent air conditioning or maintenance issues.

Cleanliness is frequently praised, with many noting spotless rooms. On site parking is handy but tight and limited, and breakfast is generally well liked with a broad buffet. Best for those prioritizing simplicity and ease over extra amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

On site parking is available for a fee, but the driveway is narrow and spaces are limited; booking ahead helps. Some rooms include kitchen facilities such as kitchenettes or washers.

Related guest reviews

6

Amanda

Sep 11, 2025

·

Stayed 3 nights

Clean room, nice kitchen facilities which was an upgrade but not necessary. The air conditioning was faulty & we struggled to sleep as the room was very warm, much warmer than outside. the shower did not drain so water went all over the floor, we had to take extremely quick showers to prevent this each day. Needs an extra chair to sit or put things on.

10

Richard

May 24, 2024

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Stayed 1 night

Very convenient place to stay, including parking and access to the tube. Rooms was great: clean, tidy and had everything we would expect.

10

Kathryn

Feb 2, 2025

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Stayed 1 night

Nice hotel with parking (£12 per day) room was large and comfortable. Good location about 10 minute walk to station. Would definitely stay here again

8

Laila

Jun 26, 2023

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Stayed 2 nights

Great value for the price! Comfortable room, excellent location, walking distance to the Thames and to the Tube. I needed a place with parking which was perfect (just a very narrow driveway) and only 20 minutes from Heathrow. Would stay here again.

10

ELIZABETH

Aug 11, 2024

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Stayed 1 night

We arrived a little early and the welcome we received from the team was lovely. Friendly, helpful but polite. The car park is at the back of the hotel and is very tight to get to but take your time and it’s fine. Not a huge carpark so would suggest calling ahead or find somewhere else to park. There is a £12 a day charge from the time of check-in. The room was at the front of the hotel - I was a little apprehensive about noise from the street but from around 11.30pm, it stopped and didn’t disturb either myself or my friend. The room had air conditioning and was a lovely size, bright and airy with a small wardrobe and shelving. There was coffee and tea with biscuits. The bathroom was small with a double shower and was perfectly clean. We didn’t have breakfast. Checkout was easy with the staff asking how our evening had been and if we had found somewhere for food. Lots of local bars and pubs around to cater for all tastes.

10

Sarah

Jul 8, 2025

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Stayed 1 night

The staff were so friendly and helpful. They even offered an alternative room on the ground floor when they saw my mum was older, which was so kind of them. We kept our original room as it was a suite with kitchen. We used the kitchen and it was perfect for us. Beds were very comfy and room very quiet. Great location in Chiswick. I’d definitely stay here again.

10

Trevor

Sep 5, 2025

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Stayed 1 night

Lovely hotel at the end of Chiswick High Road occupying some nice older buildings.Check in staff were very good and courteous and we were upgraded to suite which was unexpected but welcome.Car park on site which was very reasonable at £12 per day.Didnt have breakfast but it looked good.Nice clean room and shower.5 minutes from Turnham Green tube on the Circle line ideal for the west end.Glad we found this little gem and will be our go to hotel for whenever in London

10

Mel

Feb 18, 2024

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Stayed 1 night

Great location in Chiswick. Easy to find from A4 and within walking distance of centre. Really helpful staff (arrived late at night, was offered an umbrella when unloading in the rain, car park space reserved). Comfortable family room. Efficient breakfast. Accommodating about leaving the car for a few extra hours. For the price I would highly recommend. Of course some noise from road but that comes with the convenient location. Would certainly go back if visiting area again.

10

Angie

Aug 26, 2024

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Stayed 1 night

Such a friendly hotel with lovely staff. The car park is an experience - a very narrow entrance through the building - not for the faint hearted. Rooms were spacious and super clean. Breakfast was decent. We will definitely stay again

10

Deborah

Nov 23, 2025

·

Stayed 4 nights

Clean room, washing machine, kichenette.

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Cleanliness

Cleanliness is often highlighted as very good, with many guests describing rooms as spotless. A minority report worn or stained carpets, dust, or occasional lapses.

Related guest reviews

10

Elizabeth

Jun 15, 2024

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Stayed 4 nights

Very clean and confortable. Great location with plenty of resturants nearby. Staff were all friendly and welcoming.

8

Jane

Sep 14, 2025

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Stayed 1 night

Everywhere was spotlessly clean. We had a standard double room, a bit small but very usable and comfortable. The air conditioning was a little bit noisy but worked OK. Breakfast was excellent, very good selection of fruit, yoghurt, cereals, some cheese and cold meats and hot buffet. Only a few minutes walk to tube station. 3 minutes walk to the Packhorse and Talbot pub for a very reasonably priced meal for dinner. This hotel worked very well for us doing an overnight trip to London for sightseeing (Thames river cruise, Kew Gardens and the Tower of London)

10

Raymond

Jan 20, 2025

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Stayed 1 night

Clean property with friendly helpful staff

8

Douglas

Feb 20, 2025

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Stayed 1 night

Carpet needed a clean

2

Dominic

Oct 31, 2024

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Stayed 1 night

Arrived at around 10pm after having to work late. Have stayed in best westerns in the past and cant say ive had an issue. I was “upgraded” to a rather odd studio flat which was 2 buildings away from reception. It was dirty, full of mould, bad paintwork, cracks in the wall and the supplied towels were stained yellow. It was too late for me to complain at the time and it was one night. I mentioned it to the receptionist the next morning on check out who was apologetic and offered a discount on another stay which i declined as i have no need. I would stay elsewhere. Breakfast was fine.

8

Patricia

Jun 14, 2025

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Stayed 1 night

Staff were awesome! Breakfast was great! Carpet is very worn and needs replacing.

10

Ashley

Mar 8, 2025

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Stayed 1 night

Room was lovely and clean, towels were provided as was air con and heating. Fantastic receptionists and excellent location.

6

Joshua

Jun 28, 2023

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Stayed 7 nights

Cons: - Dirty room - Stained and torn carpet - Lazy cleaning staff that does the minimum - Cleaning staff left my window open and I had insects in my room when I returned. - Breakfast is the same every morning - If you are in room 109, the staff constantly keeps the hall door open and blocking your room access Pros: - Friendly front desk staff - Quiet - Located near restaurants and public transportation - Good breakfast

10

Ciaran

Mar 31, 2025

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Stayed 1 night

A nice experience. Hotel was very close to where we wanted to be. Check in and out was very efficient. Hotel was spotlessly clean.

10

steven

Mar 2, 2025

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Stayed 1 night

Stayed here a few times now very good clean hotel with exceptional staff and service at a reasonable price close to tube and plenty of shops eating and drinking in vicinity

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Rooms

Rooms are generally compact, with some larger suites available; several guests report traffic or internal noise depending on location. Air conditioning can be noisy or unreliable, and some found beds or pillows uncomfortable and certain bathrooms very small.

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6

Amanda

Sep 11, 2025

·

Stayed 3 nights

Clean room, nice kitchen facilities which was an upgrade but not necessary. The air conditioning was faulty & we struggled to sleep as the room was very warm, much warmer than outside. the shower did not drain so water went all over the floor, we had to take extremely quick showers to prevent this each day. Needs an extra chair to sit or put things on.

8

Sameer

Aug 20, 2025

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Stayed 4 nights

Small Rooms but overall good

6

Jessica

Jul 7, 2025

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Stayed 1 night

We were allocated room 5 which was between a toilet and a stairwell. Overnight we could hear guests passing the room and when they used the toilet, it felt like they were coming into our room. Very poor soundproofing. The adjacent room's guests got up at 5am and shortly after, staff started preparing breakfast, all very noisy from our room and so despite the lovely bed and quiet air con, we didnt sleep very well at all.

8

Craig

Aug 31, 2025

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Stayed 1 night

Had a wait in reception but friendly receptionist who gave us an upgrade which was gratefully received as a king size bed. Pillows were hard and no alternatives in room.

6

Craig

May 18, 2025

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Stayed 1 night

Hotel was ok, would describe as budget, car park isn’t massive but we parked ok with a £12 charge. Room long and narrow tv only received a few channels and couldn’t have window open as would allow access from other rooms. Air conditioning was noisy all night like an energetic water feature .

8

Graham

Sep 5, 2023

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Stayed 1 night

Everything was good apart from the Aircon in our room, very - noisy and not particularly efficient.

8

Amanda

Jul 12, 2025

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Stayed 1 night

Efficient check in nice large room good shower. Noisy room facing main road at ground level

6

Brian

Jun 19, 2025

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Stayed 2 nights

We were upgraded to their Suite room There wasn't any blinds on velux windows allowed at sunrise our room to have daylight coming in at 4.30 am! Also no draws for clothing? Also bathroom was so small sitting on toilet leaning forward your head touched the wall in front of you! Towel radiator was red hot and you could burn your body entering the bathroom.

10

Kirsty

May 17, 2025

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Stayed 1 night

Rooms were very big and both ours had aircon plus a microwave and fridge in. Beds were comfortable but in one room our son had an issue with the bed being on wheels and no way to put any 'brakes' on so it kept moving every time he did so he didn't sleep that well. Don’t know what it is about hotel bathrooms in that they always have some mould or the shower is missing chrome from its fittings etc. There was also quite a strong smell of urine coming from the toilet area in our room. Breakfast was excellent. Large range of continental and cooked breakfast items to choose from and no rush for you to have you have finished either. Hotel is only a 10min walk from the tube so very easy to get into London and because it isn't central London, you don’t pay the huge central London prices. Few little niggles but overall we had a really good stay. Would go again.

6

Adrian

Dec 14, 2024

·

Stayed 1 night

I like the hotel and have stayed there a few times. This last time, I was sent into a basement room. Don't go there! It is below the lobby / entrance / dining area and footsteps continue all through the night!

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Service

Service is a strong point, with consistently friendly, helpful staff and smooth check in, plus occasional upgrades. A few guests reported check in or billing problems and slow issue resolution.

Related guest reviews

4

Sandra

May 4, 2025

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Stayed 1 night

They refused to believe I had already paid via hotels.com late on a Friday night for two tired ladies despite showing them my email etc from hotels.com showing I had. They made me pay again there and then before they’d let us in the room. In the morning I asked for a refund after showing both payment details but apparently the manager was off and only they could deal wit it and said they’d contact me. I left my email address. Nothing. No refund. It’s now been weeks. I’ll be taking it further.

10

Helen

Sep 25, 2025

·

Stayed 2 nights

Excellent all round, with the very friendly helpful staff something I'll always remember.

10

Rodney

Oct 13, 2025

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Stayed 1 night

Probably one of the best hotels I have stayed in and I have stayed all around the world. Great for position, facilities, and excellent service from personnel.

10

Katie

Sep 27, 2025

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Stayed 1 night

Staff are great, always helpful. Perfect location for me

6

Jain

Jul 22, 2025

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Stayed 1 night

The air conditioning in one of our rooms hasn't been working, and since we also have an underground room, opening windows isn't an option. We've reported this issue twice, but nothing has been done to resolve it. Now, at checkout, the manager is offering a discount on our next stay and free breakfast — but frankly, that's not acceptable. When we're paying nearly £300 per night, we expect a comfortable and hassle-free experience. Given the inconvenience, a refund is more appropriate.

10

Raul

Jan 26, 2025

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Stayed 1 night

Courteous and welcoming staff, great location for Chiswick, very clean and surprisingly quiet rooms, good parking, and a very pleasant breakfast buffet. Perfect.

8

Sean

Aug 5, 2025

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Stayed 2 nights

Very good service from the staff during our brief stay - they were very attentive and helpful and certainly made our stay more enjoyable - thank you@

10

Claire

Dec 18, 2024

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Stayed 1 night

Very helpful staff as always

10

Rebecca

May 31, 2025

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Stayed 1 night

Brilliant staff, very welcoming and a lovely room. Will be back!

4

Eduardo

Nov 2, 2024

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Stayed 2 nights

Honestly, if it was not for the staff I would have moved out . It’s embarrassing to call this a 3 star hotel . It was a mess checking in. I see this as a problem of management and not the staff who were very kind. My first room I could not find and neither the cleaning personnel I met in the hall. When four. I also found a man Inside, my second room was in the basement without window. Unbelievable it is even allowed. My third room looked like it had not been renovated since the 70’s. The room felt like a sauna even with the window opened and the air condition did not work. Chiswick is a lovely area, this hotel is one of the worst I’ve stayed in, in London and I don’t even want to spend more time of giving more feedback. Unbelievable.

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Location

Situated around Chiswick High Road with easy walks to tube stations, eateries and shops, plus straightforward access to Heathrow and central London. Many appreciate the pleasant, safe neighbourhood.

Related guest reviews

8

Jane

Sep 14, 2025

·

Stayed 1 night

Everywhere was spotlessly clean. We had a standard double room, a bit small but very usable and comfortable. The air conditioning was a little bit noisy but worked OK. Breakfast was excellent, very good selection of fruit, yoghurt, cereals, some cheese and cold meats and hot buffet. Only a few minutes walk to tube station. 3 minutes walk to the Packhorse and Talbot pub for a very reasonably priced meal for dinner. This hotel worked very well for us doing an overnight trip to London for sightseeing (Thames river cruise, Kew Gardens and the Tower of London)

8

Laila

Jun 26, 2023

·

Stayed 2 nights

Great value for the price! Comfortable room, excellent location, walking distance to the Thames and to the Tube. I needed a place with parking which was perfect (just a very narrow driveway) and only 20 minutes from Heathrow. Would stay here again.

10

Martin Nickolay

Feb 23, 2025

·

Stayed 3 nights

Great hotel near Turnham Green and Stamford Brook underground station. Room was small, but that’s normal in London. Had a safe, heather, kettle for tea/coffee and room cleaning every day. Nice neighborhood

10

Teresa

Aug 23, 2025

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Stayed 8 nights

Perfectly located lodging in the heart of lovely Chiswick, London area. Convenient to everything. Clean and courteous service!

10

Betty

Aug 5, 2025

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Stayed 4 nights

Great location, walking distances to restaurants, cafes, local stores and public transportation. The staff were professional and friendly. Our room was newly remodeled, just perfect!

10

Shannon

Nov 14, 2024

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Stayed 3 nights

Great location between London and Heathrow. Quiet, safe, and walkable neighbourhood. One of my favourite places to stay while travelling to London!

10

Jim

Feb 8, 2025

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Stayed 2 nights

Wonderful location, right on the high street and close to two tube stations. The people who work here are lovely, so helpful and friendly.

10

Trevor

Sep 5, 2025

·

Stayed 1 night

Lovely hotel at the end of Chiswick High Road occupying some nice older buildings.Check in staff were very good and courteous and we were upgraded to suite which was unexpected but welcome.Car park on site which was very reasonable at £12 per day.Didnt have breakfast but it looked good.Nice clean room and shower.5 minutes from Turnham Green tube on the Circle line ideal for the west end.Glad we found this little gem and will be our go to hotel for whenever in London

8

amanda

Oct 15, 2024

·

Stayed 2 nights

The location and cost of the hotel was very good. It is in an area with plenty of dining choices and close to the transportation system.

10

Igor

Aug 20, 2025

·

Stayed 5 nights

Nice quiet area, convenient location not far from the Tube.

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Dining

Breakfast is widely liked, with a generous buffet and good variety. A few found it average or the dining setup a bit formal.

Related guest reviews

8

Jane

Sep 14, 2025

·

Stayed 1 night

Everywhere was spotlessly clean. We had a standard double room, a bit small but very usable and comfortable. The air conditioning was a little bit noisy but worked OK. Breakfast was excellent, very good selection of fruit, yoghurt, cereals, some cheese and cold meats and hot buffet. Only a few minutes walk to tube station. 3 minutes walk to the Packhorse and Talbot pub for a very reasonably priced meal for dinner. This hotel worked very well for us doing an overnight trip to London for sightseeing (Thames river cruise, Kew Gardens and the Tower of London)

10

Elizabeth

May 9, 2024

·

Stayed 2 nights

Great stay at this hotel with excellent service. Breakfast was plentiful and being coeliac there was a good understanding of this and a great offering.

8

Patricia

Jun 14, 2025

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Stayed 1 night

Staff were awesome! Breakfast was great! Carpet is very worn and needs replacing.

8

Nils Magnus

Dec 26, 2024

·

Stayed 4 nights

Fresh hotel, good breakfast buffet.

6

Fraser

Jun 4, 2023

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Stayed 3 nights

So expensive. No bar, no restaurant, no room service yet huge bill for b&b. Pressure breakfast in with reception and matron watches you at all times.

10

Neil

Jun 21, 2024

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Stayed 5 nights

An excellent hotel in a great location. Very clean and quiet with an very good breakfast provided. Close to some great bars and restaurants and only a short walk away from the underground station. Staff were all very friendly and we will return in the furture.

6

Joshua

Jan 22, 2025

·

Stayed 2 nights

My room was spacious but a bit chilly during the winter. Also had to walk outside to reach the breakfast. During the summer, it would probably be ideal. Breakfast was ok.

10

Maritza

Aug 15, 2025

·

Stayed 2 nights

Friendly staff, nice accommodations, and great breakfast.

10

Kirsty

May 17, 2025

·

Stayed 1 night

Rooms were very big and both ours had aircon plus a microwave and fridge in. Beds were comfortable but in one room our son had an issue with the bed being on wheels and no way to put any 'brakes' on so it kept moving every time he did so he didn't sleep that well. Don’t know what it is about hotel bathrooms in that they always have some mould or the shower is missing chrome from its fittings etc. There was also quite a strong smell of urine coming from the toilet area in our room. Breakfast was excellent. Large range of continental and cooked breakfast items to choose from and no rush for you to have you have finished either. Hotel is only a 10min walk from the tube so very easy to get into London and because it isn't central London, you don’t pay the huge central London prices. Few little niggles but overall we had a really good stay. Would go again.

10

Christopher

Jul 18, 2024

·

Stayed 1 night

Perfect for a short break, parking onsite was very handy but make sure you book this ahead of time. Breakfast in the morning was good, slept well.

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Month	Average price
January	$115
February	$118
March	$132
April	$140
May	$145
June	$148
July	$174
September	$186
October	$153
November	$142
December	$171

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $203	5 $240
6 $124	7 $125	8 $183	9 $238	10 $139	11 $161	12 $198
13 $102	14 $146	15 $208	16 $247	17 $180	18 $204	19 $193
20 $113	21 $177	22 $210	23 $207	24 $183	25 $177	26 $236
27 $114	28 $175	29 $183	30 $229

Su	Mo	Tu	We	Th	Fr	Sa
				1 $178	2 $177	3 $200
4 $143	5 $177	6 $183	7 $183	8 $199	9 $199	10 $192
11 $143	12 $177	13 $183	14 $181	15 $177	16 $154	17 $175
18 $142	19 $178	20 $194	21 $203	22 $157	23 $177	24 $194
25 $108	26 $149	27 $126	28 $168	29 $130	30 $172	31 $134

Best Western Chiswick Palace & Suites London

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