City Inn Express Hotel

Staff are great but the hotel is dated and amenities are quite poor.

staff were absolutely amazing and super helpful. Hotel was lovely and clean.

So . Starting with reception. It looks old and dirty. Anyway the man was nice enough. I was explained coffee is not in the room but in the entrance of the hotel where there is a station with coffee sugar and a kettle. Milk will be handed by staff upon request. So the room was dirty. There was a used soap bar in the shower.. the carpet was flooded and my socks were all wet and there were hairs on the bed. Was this room even cleaned? Were the sheet changed? The matress was horrible first night coyld not sleep ad springs were painful on my body. Had to change and sleep over the duvet.. but it was cold so had to sleep with tracksuit and jacket. First morning i went to fet the coffee downstairs and the coffee is not in sachet but in a cintainer.. a bit disgusting for me. There was some milk which was already warm. I got my coffee with no milk and actually made a little cut to the milk bottle label. Went upstairs and then after 40 minutes went out The bottle was still there. Same milk. Super warm. Disgusting. Second noggt again same issies with matress and in the morning i planned on calling someone for milk but no one was in reception and after ringing the bell 3 times and waiting 5 minutes i just went away. Never been in a place like this in London. Definetly to avoid

Arrived very late staff about to leave. Entered room. Saw fan was broken but as staff were leaving there was nothing I could do. Room was small. Tv stuck on one channel. No kettle or hot drinks available. Bed very hard and bright lights right outside shore through the curtains which were not blackout. Bathroom stank of mould and damp. Definitely not worth the 83 pounds I spent and will not return

Loved the location of this nice little hotel. It’s not a 5 star but has everything you need plus bonus parking that you don’t usually find at many other hotels. Staff are super helpful and made me feel welcome throughout my stay.