Name: Leonardo Hotel Cheltenham
Address: Gloucester Road, Cheltenham, England, United Kingdom, Cheltenham, Gloucestershire, GB
Price range: $83–$412 per night
Rating: 8.28

What guests think

At Leonardo Hotel Cheltenham, travellers consistently highlight friendly, welcoming staff and generally clean, comfortable stays, with a convenient out-of-town location that suits drivers and offers easy bus or taxi links to Cheltenham and Gloucester.

Rooms are often spacious and comfortable, but many guests find them uncomfortably warm due to a lack of air conditioning, with dated decor or minor noise issues also mentioned. Leisure facilities such as the pool, sauna/steam and gym are popular, though access can be limited at busy times and some areas feel tired. Breakfast draws frequent praise, while dinner quality and speed are inconsistent, and on-site parking typically incurs a fee. Expect friendly service, solid facilities, and some trade-offs around room heat and dining.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Leisure facilities (pool, sauna/steam, gym) are a strong point and generally enjoyed. Access can be limited or closed at times, some areas feel dated, and on-site parking typically incurs an extra charge.

Related guest reviews

8

Thomas

Aug 30, 2025

·

Stayed 3 nights

I regularly stay at this hotel and find it meets my needs. Gym is good and the pool is a bonus, whilst it is small and could do with a refurb, nice enough for a quick dip after work. (Gym staff provide locks and towels for hotel guests) On this instance I requested to stay on the ground floor as recent stays in rooms on the first and second floors and they were unbelievably hot. Ground floor room was fine and met my needs perfectly. Bar is well stocked and food options plentiful. Staff always pleasant and welcoming.

10

martin

Feb 21, 2025

·

Stayed 1 night

Lots of parking, perfect location woth regards to the motorway, a very comfortable stay with friendly staff, a nice clean room, nice bathroom, onsite restaurant, great breakfast, excellent gym facilities and pool. All round excellent

8

Barbara

Aug 18, 2024

·

Stayed 1 night

Room was quiet. Weren’t able to use pool when arrived as it was full. Don’t like paying for parking having already paid a lot for hotel

10

Ravinder

Apr 8, 2025

·

Stayed 2 nights

Good size room with comfortable beds. Pool and sauna and steam room in good order. Easy for travel to glocester and airport as well Cheltenham

10

Christine

Oct 23, 2025

·

Stayed 2 nights

Nice size room for 2 adults and 2 children Excellent breakfast All staff friendly and helpful Lovely pool on site Short distance by taxi or bus to town centre approx 10 minutes.

8

Thomas

Sep 27, 2025

·

Stayed 1 night

I regularly stay at this hotel. Staff are friendly and helpful. Bar area is nice and food menu is good. Pool, rooms and hallways could do with refurb but are ok. Shower curtains feel old fashioned now and plumbing is often noisy. There is also a general lack of AC in rooms and fans are insufficient replacement. In general its fine, hence my regular return. One comment - car park charge of £7per night is extortionate, its not like they lack space.

6

Andy

Nov 8, 2024

·

Stayed 1 night

Last minute booking on route. Thought a swim would be nice but pool closed. Nothing on website so was a disappointment

10

paul

Sep 5, 2025

·

Stayed 1 night

Very clean, very welcoming place, great that they sorted us interconnected rooms, pool and spa were a great addition. Breakfast was amazing too.

10

Namasiku

May 4, 2024

·

Stayed 2 nights

Staff right across were really helpful, with a very welcoming ‘can do’ approach. The health club facilities are very good - steam room, sauna, hot tub, and swimming pool. There is plenty of space in this hotel.

10

Daniel

Sep 2, 2024

·

Stayed 1 night

Just an over night stop en-route to Devon. We arrived around 2100. Have a good dinner and service was great! Room was good. Shame the pool wasn't open in the evening and not in the morning when my daughter wanted to swim (0700-0900). Parking wasn't free either but apart from that, a good stay!

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Cleanliness

Most guests find the hotel and rooms clean, with several noting spotless stays. A few reported lapses such as dusty vents, mould or stains, and occasional housekeeping misses.

Related guest reviews

10

Ruth

Jan 27, 2025

·

Stayed 1 night

Lovely hotel. Short distance from the motorway is perfect. Very accomodating staff. Clean, spacious rooms. Excellent breakfast and health club. It was a great stay.

4

Natasha

Feb 16, 2023

·

Stayed 1 night

Good location for exploring Gloucester and Cheltenham. However room not worth the money - mould in the basin and toilet didn’t flush properly.

4

Robert

May 7, 2023

·

Stayed 1 night

Cleanliness was poor. Air vents covered in dust. Stains all over the carpets

10

Toby

May 14, 2025

·

Stayed 1 night

The Staff were very friendly at attentive, check in and check out was smooth and simple. The facilities are well maintained, the room was clean and very comfortable and the level of service was excellent.

4

Ian

Feb 21, 2024

·

Stayed 2 nights

When I arrived i was given my room key. Went to the room only to find that the key wasnt programmed so had to go back. I got it programmed and went to my room. When i entered the room i was amazed to find a glass on the desk with lipstick on it and one of the towels had been used. I had to check the wardrobe to make sure i hadnt been put in someone elses room. I will admit that the reception staff were good and put me in a different room when i complained. They advertise this as a 4 star hotel i wouldnt give it that many, to be honest with the rooms etc it is just like an expensive Premier Inn.

8

Michael

Sep 23, 2024

·

Stayed 4 nights

Good clean and comfortable hotel. Good breakfast Good facilities and staff friendly and helpful.

8

Heather

Aug 14, 2023

·

Stayed 2 nights

Nice for a quick stay, bathrooms could do with being cleaned a bit better, residue on the taps.

8

Robert

Mar 12, 2023

·

Stayed 1 night

Clean and straightforward hotel. Especially good for price. Bar was fun.

10

Helen

Oct 28, 2025

·

Stayed 2 nights

As always, the room was spotless, the staff amazing and friendly and the atmosphere great.

10

Benjamin

Aug 24, 2025

·

Stayed 1 night

Staff were brilliant and there were nice, clean rooms. A very pleasant stay!

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Rooms

Rooms are generally comfortable and often spacious, but many guests find them very warm due to a lack of air conditioning; fans and limited window opening offer only modest relief. Some decor feels dated, with occasional noise or beds on castors.

Related guest reviews

10

Susan

May 16, 2025

·

Stayed 1 night

An overnight stop on our way to Dorset. Perfect place - easy access from the motorway and excellent bus service into the city centre. Room was very comfortable and had everything we needed.

8

Emma

May 11, 2024

·

Stayed 1 night

Nice hotel No air conditioning Beds on wheels so moved very easy Not many lights in the room

8

Thomas

Oct 11, 2025

·

Stayed 1 night

Staff are always good. I find the rooms dark. In general need of a facelift.

8

Martin

Feb 15, 2024

·

Stayed 1 night

Nice hotel, got upgraded room which was a pleasant surprise and room was clean and well doctorated. Only downside was the pillows which weren’t very comfortable which resulted in a poor nights sleep. Breakfast was also good

8

Karen

Jul 29, 2024

·

Stayed 2 nights

It was too near a motor way could hear traffic noise. Room needs updating and bathroom. When you are staying at this hotel you have to pay for parking, no biscuits or water in room.

6

Mark

Aug 10, 2024

·

Stayed 1 night

Hotel is nice enough condition wise. But the rooms were unbearably hot. The window opens an inch and there was a desk fan in the room. Ultimately led to a terrible boiling hot night sleep and it was only 20-21 degrees outside. Not good

6

Chris

Jul 11, 2025

·

Stayed 2 nights

Hotel was okay, no air conditioning so room was very hot, had to leave the windows open so was noisy from the traffic. No fridge in the room which would have been nice, also a very basic coffee and tea selection, no water in the room. Also the room could have been cleaner.

2

Philip

Aug 5, 2024

·

Stayed 2 nights

The Hotel has a flat roof and the rooms were unbearably hot we did ask for a different room but were told the hotel was fully booked we were provided with a cooler for the room which helped a little but still the room was extremely hot and very uncomfortable for 26 degrees outside to become 38 degrees in the room the staff on the desk were very apologetic and very nice but i am sure they know about this problem with the flat roof would stay there again as great location but not in the summer months.

6

Gordon

Apr 9, 2025

·

Stayed 1 night

Large hotel ample parking, Nice room 126 only issue was room 127 very noisy until 1.30am, not the hotels fault, very thin walls otherwise great

10

Robert

Feb 14, 2023

·

Stayed 2 nights

Nice spacious rooms, comfortable beds, good free wifi. Breakfast buffet was great, good choice. Staff very helpful and friendly.

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Service

Service is frequently praised as friendly and helpful across reception, bar and restaurant. There are some reports of slow or understaffed dining, miscommunication, and occasional difficulty reaching staff.

Related guest reviews

10

Col

May 3, 2025

·

Stayed 1 night

Reception staff were friendly and professional. The room (230) was lovely and clean. Lunch in the bar was excellent and once again the staff were friendly. Breakfast was just as pleasant. My only moan is that I dont think residents should have to pay for parking. 9/10 thanks.

2

Oliver

Jan 1, 2025

·

Stayed 1 night

The hotel is not in a great condition, and is starting to show its age. We had extremely noisy neighbors who were up all night, I tried to call down to reception but no one answered, so went down but again no one to be found.

8

Philip

Oct 27, 2025

·

Stayed 2 nights

I had made enquiries regarding accessibility to the swimming pool & changing rooms for peace of mind prior to our stay as I have mobility issues but these were unanswered. On checking in we were put on the first floor despite the lift being out of order. We asked how many steps, the answer was just one flight which doesn’t answer the question. And in fact, it turned out to be two flights of stairs. The Bar Grill Restaurant was understaffed on the first night resultung in long waits, no shows & refunds. However, it's a lovely hotel in quiet surroundings. Very clean and nice decor throughout. The room was the same and also comfortable. Good breakfast, good selection a nice food. The big plus point was the staff, very friendly, polite & professional. They made the stay a good one despite the issues which wouldn't stop us returning.

10

Tom

Aug 26, 2025

·

Stayed 4 nights

Reception staff Jenny was excellent throughout our stay, very helpful and professional, the room for three was fine and house staff did their job perfectly well. Gabby in the restaurant, where we ate on two nights of our four night stay was very personable and ready to converse with us Overall a very enjoyable stay, thankyou

10

Steven

Nov 18, 2025

·

Stayed 1 night

Great hotel with good facilities. Spacious and clean suite with traditional decor. Breakfast was good with the usual choice of breakfast items. Staff were pleasant and helpful.

8

F W P

Aug 27, 2025

·

Stayed 2 nights

The reception staff didnt explain that the 20% discount food and drink coupon given to us does not apply to having breakfast. As a result we had to pay more at the hotel restaurant.

10

Michelle

Aug 11, 2024

·

Stayed 1 night

Fabulous. Great customer service from reception. All very good but made extra special by the wonderful birthday card, treat and decorations. First time we have stayed in a Leonardo hotel and it will now be the first of many ! Thank you

4

Ashmi

May 29, 2023

·

Stayed 2 nights

Overall It was a really disappointing experience staying in Leonardo Hotel Cheltenham. - The service is just terrible. Everything required us to call multiple times to get done, even getting an extra towel. - The second day as we left for our Cotswolds trip we put the clean our room tag outside the door and also mentioned to the Reception that room should be cleaned. We come back 8 hrs later to a dirty room and bathroom. Upon Calling multiple times someone came to just hand us extra towels..and half heartedly made the bed. It was simply unacceptable. - Restaurant has a striped down menu, not enough options.

8

S

Nov 22, 2025

·

Stayed 2 nights

Friendly and helpful staff.

6

Linda

Aug 13, 2025

·

Stayed 2 nights

Staff very helpfulband apologetic for very slow service when ordering food and drinks.

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Location

Out-of-town location near the M5 with easy access to Cheltenham and Gloucester; buses or short taxis reach the centre. Setting is generally quiet, though some traffic noise is noted near road-facing rooms.

Related guest reviews

10

Susan

May 16, 2025

·

Stayed 1 night

An overnight stop on our way to Dorset. Perfect place - easy access from the motorway and excellent bus service into the city centre. Room was very comfortable and had everything we needed.

8

Hala

Jan 20, 2024

·

Stayed 1 night

Very well located near to Cheltenham and very reasonably priced

10

anthony

Jul 22, 2025

·

Stayed 1 night

Great hotel close to M5, easy access, clean with a great restaurant

8

Paul

Nov 19, 2023

·

Stayed 1 night

Good and convenient location.

10

Christine

Oct 23, 2025

·

Stayed 2 nights

Nice size room for 2 adults and 2 children Excellent breakfast All staff friendly and helpful Lovely pool on site Short distance by taxi or bus to town centre approx 10 minutes.

8

Dominic

Jul 21, 2025

·

Stayed 1 night

Last minute decision, really friendly staff, clean and comfy room. Nice pool and spa. great location for Cheltenham or Gloucester. Highly recommended.

8

Karen

Jul 29, 2024

·

Stayed 2 nights

It was too near a motor way could hear traffic noise. Room needs updating and bathroom. When you are staying at this hotel you have to pay for parking, no biscuits or water in room.

10

Neil

Nov 14, 2023

·

Stayed 1 night

On the edge of Cheltenham with a good bus service.

10

Lucie

Jun 23, 2024

·

Stayed 1 night

Staff are very attentive friendly and welcoming. Pleasant hotel and excellent value for money. Only downside is this hotel is on outskirts of Cheltenham but only a £12 taxi away from centre, but not suitable if looking for central location to walk from.

8

Scott

Apr 23, 2025

·

Stayed 1 night

Nice hotel easy to find easy to get to pretty close to centre staff are friendly and helpful

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Dining

Breakfast is widely liked for choice and quality. Dinner and bar service can be slow with limited or inconsistent dishes at times.

Related guest reviews

10

Simon

Feb 25, 2024

·

Stayed 1 night

Very pleasant bar area, great gym & spa leisure facilities, breakfast in the restaurant was well served.

4

Neil

Apr 19, 2025

·

Stayed 1 night

A tired hotel, dreadfully understaffed, with a breakfast offering that could only be described as calamitous at best, woeful at worst. Giving an old hotel a fancy new red sign only goes to paper over the obvious cracks that are ruining a once lovely hotel. Genuinely never again.

10

Steven

Nov 18, 2025

·

Stayed 1 night

Great hotel with good facilities. Spacious and clean suite with traditional decor. Breakfast was good with the usual choice of breakfast items. Staff were pleasant and helpful.

6

Christopher

Nov 2, 2024

·

Stayed 1 night

Hotel was nice, staff polite front of house looks great and welcoming Dinner AVOID - over priced, pricing not clear on menu. Some items on kids menu, not suitable for young children. £5 for corn on the cob side that read as if it was included in the kids meal, mushy and chargrilled so not palatable. Breakfast Nice - although at busy periods not all items avaliable. Appear kitchen could not keep up. Room Nice room, clean tidy, everything you need, bed a bit hard for us though. Pool - nice that its available but wouldn't recomend. Water was cloudy and uninviting.

6

Jack

Oct 28, 2025

·

Stayed 1 night

Check in and check out was great, staff very polite. Dinner - very poor and expensive Breakfast - opened late but good choice Room - basic, bad shower and bathroom fan stayed on all night with no off switch so poor sleep.

8

Helen

Jan 9, 2023

·

Stayed 6 nights

The hotel is very clean and their code of sustainability and cleanliness is very clear and worked to every day. The staff were all very helpful. The pool area was again very well kept and clean. The only problem I have is that they use hot plates to keep breakfast warm and this dries out the food very quickly. The eggs were a disaster.

6

Roger

Jun 28, 2025

·

Stayed 1 night

Property was great, but unfortunately the restaurant seemed to be having a bad evening. It was very slow (approx 1 hr wait for food) and one dish was terrible. It was supposed to be a curry but I think they didn’t have it so they gave us what looked like frozen veg heated up with some spice mixed through it. They didn’t charge us for this dish later when we paid, but it spoiled our dinner for sure. The kitchen should have owned up to not having it rather than making up something else which wasn’t even close to being what was described on the menu.

6

Kevin

Oct 25, 2025

·

Stayed 1 night

Staff etc and room were all good. I think the quality of the food leaves a bit to be desired. I went to dinner for 19:30 hours so early. They had run out of a number of dishes. Ehat kind of establishment does not have enough food in for a Friday evening. Very poor

8

Sheena

Jan 26, 2023

·

Stayed 2 nights

The hotel itself is very good. The breakfast needs to be improved on. Eggs replenished regular as fried eggs look plastic over cooked. This is the only hotel I have stayed in that does not offer a choice of coffees, cappuccino, lattes with breakfast. Unless you pay extra. Rates are such that these choices should be available.and included with breakfasts.

6

Linda

Aug 13, 2025

·

Stayed 2 nights

Staff very helpfulband apologetic for very slow service when ordering food and drinks.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$101
February	$110
March	$174
April	$114
May	$119
June	$126
July	$118
August	$112
September	$128
October	$113
November	$128
December	$123

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $104	5 $195
6 $104	7 $155	8 $229	9 $207	10 $126	11 $171	12 $174
13 $87	14 $203	15 $255	16 $412	17 $106	18 $122	19 $230
20 $87	21 $124	22 $219	23 $173	24 $106	25 $96	26 $146
27 $87	28 $126	29 $177	30 $168

Su	Mo	Tu	We	Th	Fr	Sa
				1 $96	2 $102	3 $140
4 $83	5 $124	6 $172	7 $172	8 $96	9 $194	10 $179
11 $135	12 $127	13 $155	14 $155	15 $106	16 $145	17 $370
18 $83	19 $131	20 $151	21 $307	22 $97	23 $151	24 $177
25 $83	26 $103	27 $131	28 $135	29 $96	30 $96	31 $112

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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