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Malmaison Cheltenham


Amenities

  • Parking

  • Restaurant

  • Non-Smoking Rooms

  • Room Service

  • Dry Cleaning

  • Housekeeping

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Property description

Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and a hair salon. This hotel also features wedding services and a banquet hall.
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

Across reviews of Malmaison Cheltenham, guests often praise the convenient location, warm staff and spacious, comfy rooms, while others note dated decor, dim lighting, and maintenance niggles; breakfast and dining are liked, though coffee and pricing divide opinions.

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Facilities

Mixed

Cleanliness

Inconsistent

Rooms

Mixed

Service

Friendly

Location

Convenient

Dining

Good

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8

Roger

IAN-logo

3 weeks ago

·

Stayed 1 night

The room and bathroom were very clean, as was the hotel in general. Our only disappointment was the standard of service at breakfast; whilst the food was excellent the service left a bit to be desired and the waitress was thoroughly miserable. She appeared to focus on table cleaning around us rather than being attentive to guests’ needs. Thankfully our breakfast was not contaminated by the cleaning fluid that she was using at an adjacent table.
The room and bathroom were very clean, as was the hotel in general. Our only disappointment was the standard of service at breakfast; whilst the food was excellent the service left a bit to be desired and the waitress was thoroughly miserable. She appeared to focus on table cleaning around us rather than being attentive to guests’ needs. Thankfully our breakfast was not contaminated by the cleaning fluid that she was using at an adjacent table.

10

David

IAN-logo

3 weeks ago

·

Stayed 1 night

Great place to stay, second time and would recommend
Great place to stay, second time and would recommend

10

Denise

IAN-logo

Apr 18, 2026

·

Stayed 1 night

Excellent location!
Excellent location!

4

Marc

IAN-logo

Apr 4, 2026

·

Stayed 1 night

Booked a Junior Suite and very disappointed with the room - bed was very uncomfortable, walls very thin so kept awake for most of the night with noises in the corridor and adjacent rooms, room amenities were outdated and poorly maintained.
Booked a Junior Suite and very disappointed with the room - bed was very uncomfortable, walls very thin so kept awake for most of the night with noises in the corridor and adjacent rooms, room amenities were outdated and poorly maintained.

8

Abigail

IAN-logo

Mar 23, 2026

·

Stayed 1 night

Nice enough, but nothing special. A couple of little things made it 4 stars not 5- we only had one towel between two of us, the water pressure from the tap was very poor, the lights seemed to not be working all fully, and we couldn’t seem to turn the extractor fan off completely! But the bed was comfy enough and the room was clean. The room was also quiet, we had no road noise.
Nice enough, but nothing special. A couple of little things made it 4 stars not 5- we only had one towel between two of us, the water pressure from the tap was very poor, the lights seemed to not be working all fully, and we couldn’t seem to turn the extractor fan off completely! But the bed was comfy enough and the room was clean. The room was also quiet, we had no road noise.

Bayshill Road, Cheltenham, England, United Kingdom

Location

With a stay at Malmaison Cheltenham in Cheltenham, you'll be within a 5-minute drive of Cheltenham Town Hall and Cheltenham Racecourse. This hotel is 0.2 mi (0.3 km) from Parabola Arts Centre and 0.2 mi (0.4 km) from Imperial Gardens.

Parabola Arts Centre(0.2 miles)

Imperial Gardens(0.2 miles)

The Promenade(0.3 miles)

Statue of Edward Wilson(0.3 miles)

Cheltenham Town Hall(0.4 miles)

Everyman Theatre(0.5 miles)

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Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 00:00

Before 11:00


Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Self parking is available on-site for a fee of GBP 10.00 per night. Parking is limited, and a reservation is not required.


Full breakfasts are served at the property for a fee of approximately GBP 23 for adults and GBP 12 for children. Weekday serving hours are from 7 AM to 10 AM, while weekend hours are from 8 AM to 11 AM.


Pets are allowed in specific rooms only, with a fee of GBP 25 per pet, per night. Service animals are exempt from fees. Guests should contact the property directly to arrange for bringing pets.


Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

The property has limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details regarding room and bathroom accessibility are not mentioned.


The property is conveniently located within a 5-minute drive of Cheltenham Town Hall and Cheltenham Racecourse. It is 0.2 miles from Parabola Arts Centre and Imperial Gardens, and other attractions are also within close proximity.


One child aged 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.


Rollaway beds are available for a fee of GBP 30.00 per night. Advance request or confirmation is required for extra beds.


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