Name: The Star Hotel
Address: 26 High Street, Old Town, Southampton, England, United Kingdom, Southampton, England, GB
Price range: $75–$238 per night
Rating: 7.37

What guests think

At The Star Hotel, guests praise the central Southampton location and helpful staff, while noting the historic building's quirks like many stairs, an aging lift, limited parking, and warm rooms due to no air conditioning.

Rooms range from spacious or refurbished to small and dated, and some face noise from nearby bars or car parks. Cleanliness feedback is mixed, from tidy rooms to complaints about mould, maintenance problems, and a few reports of pests. Breakfast is frequently described as good value and tasty, though a few found it basic or inconsistent. Expect a budget, character stay best for short, central stopovers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Historic property with basic facilities: no air conditioning, an old lift that is sometimes out of service, many stairs, and a small paid car park with limited spaces. The bar exists but is occasionally closed or rented out.

Related guest reviews

6

Charles

Nov 5, 2024

·

Stayed 1 night

This is an very old (antique) kind of property where you will find moving luggages between floors and stairs is somewhat a challenging experience. The lift is the old type require manual door opening and accommodate only one person plus a bag. Some rooms were far reached through a long narrow hallway so they are not convenient for those who have large luggages hence we asked for a change to a more accessible room since we had two large luggages. No air conditioning but a floor fan was available (which was broken and had to be swapped with another one). Water pressure of the shower was horrible (basically dripping) and we had to skip taking a shower after hotel staff failed to fix it the first night.

6

Gary

Apr 5, 2024

·

Stayed 1 night

The hotel is a bit tired and reasonably clean. Far too hot in the rooms. Also the Bar is shut and not open to guest as being rented out even thou they still advertise come and have a drink notices laying on the bed. Book online for breakfast it’s a 1 pound more than booking when you check in.

10

Alexandra

Mar 15, 2025

·

Stayed 3 nights

Quirky hotel with old style gated lift very cute!! Breakfast very reasonably priced and delicious .Staff friendly & had a hairdryer at reception when needed. Hotel is surrounded by bars/restaurants and 2 minutes walk to all the shops.Handy it has its own carpark too!! Will definitely be going back !

8

Carla

Jul 8, 2025

·

Stayed 1 night

I didn't know that the hotel didn't have air conditioning. Management did provide portable fans. Breakfast was excellent and the hotel was clean. Elevator was not working which made access challenging but management did handle our luggage for us.

8

Karen

Sep 15, 2025

·

Stayed 1 night

We were there for a RC Pre Cruise 1 night stay. The hotel will keep your large cases, as the rooms are smaller and you won't have to get them to your rooms as there is a bit of walking involved to reach your room. I packed a small over night which worked nicely. The staff is lovely and helpful. No ac but we did not need it, the windows open. A very nice Pub next door. You will need a taxi if you are going to the cruise port. It is not within walking distance. We paid for breakfast at check in. It was nice to stay in a bit of history.

6

Christopher

Jul 20, 2025

·

Stayed 1 night

Has to navigate multiple sets of stairs. The lift was not working, but our room was not accessible by lift. Shower was a bit slippery and had no grab bars. It was a very old hotel and the attabhed bar was quaint and quirky. was

8

stefanie

Jul 27, 2025

·

Stayed 2 nights

This hotel worked for our short 3 day stay. The staff was great and very friendly. The room was in good shape and as described. I filtered my hotel search to include AC so beware it doesn’t have AC or a working elevator. The front desk and owner told us it was getting fixed the next day after we checked. It was not so FYI. We didn’t take advantage of that in house breakfast. We just went to the bakery across the street. I wound close by saying this is a good hotel not great.

8

Gary

Mar 13, 2024

·

Stayed 2 nights

The rooms were so hot, the overall hotel is a bit tired and you can hear people walking down the corridors as the floor boards squeak. Also the bar area was closed for a as being rented out and no date when it will be open but no notification and in the bedrooms a card saying come and enjoy a drink. Location to the city centre is great.

4

David

Sep 7, 2025

·

Stayed 1 night

Parking is charged at £7 per day as of September 2025. There is also a £25 fee to reserve on your card in case of damage! Parking - Drive through the arch and receive a ticket from reception to place inside your car.

6

Pauline

Jul 27, 2025

·

Stayed 2 nights

My room 66 was at the top of 3/4 flights of stairs, the lift was only used for luggage. The room was hot,only a fan and small window.The weather was usually hot on 17 jul ,but due to roof gully no wind blows into room .If air con is your thing dont stay here..the shower had mildew stains around the join to the wall ,and could do with a chemical treatment. The owner said he was renovating, but this could be done now.Breakfast was well cooked, excellent bacon, No fresh bread rolls or fruit or cheese, only sliced bread for toast.For £120 a night I expected better. The reception lady was welcoming and helpful. The hotel is in a good central position for visiting the town and has an old world charm which was lovely. I would stay again but in a renovated room with air con or on a winter break

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Cleanliness

Cleanliness is inconsistent: many guests found rooms clean, but others reported mould, maintenance issues, and occasional serious problems like bed bugs.

Related guest reviews

10

Robert

Nov 24, 2025

·

Stayed 1 night

Nice tidy room

4

Jim

Jul 12, 2025

·

Stayed 1 night

Good location...staff friendly at check in. Elevator/lift broken so we had to walk upstairs. Not a big deal. However the staff used the same elevator to bring our bags up. Room was about 40 degrees Celcius. One window opened 6 inches. The other bolted down. Springs sticking out of bed. Mold in shower and outside. Tiles broken off. Paint peeling. Hardly slept because of the heat. Even though we had a fan. Tried to get ice to have cold drinks to cool down. The bar would only give us the equivalent of a glass of ice. Next time i would rent a car and park in a parking lot before i stayed here again. Note-we stay in hotels around the world. Some great. Some not. This one ranks up there for bow bad it was. No neat. No elevator. Dirty and run down.

8

Peter

Nov 16, 2025

·

Stayed 2 nights

Hotel and room very clean, staff very helpful. Furniture in room a bit worn. I feel hotel needs some renovation, but generally happy with location and value for money.

2

Nicos

Mar 14, 2025

·

Stayed 2 nights

Small dirty room , mould and rust in the shower. No cold water pressure and tap loose in basin..tv very poor signal. Overall probably the worst place I have stayed in. Floor on first floor over looking car park with rooms opposite on higher floors yet I had no curtain for privacy and used the bathroom without a light switched on!!

2

Lauren

Jun 11, 2025

·

Stayed 2 nights

Bitten all over from bed bugs Had to book into another hotel The staff had obviously had previous complaints

10

Diana

Nov 10, 2025

·

Stayed 1 night

Clean room, friendly staff and great value.

10

mary

Sep 11, 2025

·

Stayed 1 night

Good clean room, small but adequate. Value for money. Good breakfast

2

Antony

Aug 7, 2023

·

Stayed 1 night

the room was very dirty

6

Clare

Feb 23, 2023

·

Stayed 1 night

The staff were friendly and welcoming , the room was filthy to the point I feel the bed had just been made rather than clean sheets put on and the shower was not usable it was so dirty. I took one of the pillow cases to the cleaner as it was covered in pubic hair she was very apologetic and advised she had not cleaned that room and that the pillow case was very dirty but she only changed the pillow case and nothing else so I went to primemark and bought bedding. The window in the room was broken and there was no double glazing so very noisy.

2

shaun

Jun 30, 2025

·

Stayed 1 night

Terrible hotel, bed bugs in the room, bed bug traps under the beds but clearly not doing anything. Hotel aware but acting dumb about it, i took a live bed bug down to reception and demanded refund. They said it had all been refunded but its been nearly a week and still no refund. Explained that id recently had bed bugs from a previous hotel stay and it cost me over 2k to get my house fully fumigated and items replaced. Its now the 1st thing i check when i get in my room. Bad service, didnt offer amy compensation towards another stay elsewhere as it was late on all hotel prices had risen.

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Rooms

Room quality varies widely; some are spacious, comfortable, or refurbished, while others feel small and dated, with low water pressure, weak showers, hard or squeaky beds, and noise from nearby bars or car parks.

Related guest reviews

6

john

Jun 8, 2025

·

Stayed 3 nights

The hotel is old and slowly undertaking refurbishment. Our room was huge and updated. Very nice. However other rooms are small and dingy and desperately need updating. Service was excellent. Location is central however very noisy at night from young people shouting and/or arguing till all hours of the night

8

Peter

May 27, 2024

·

Stayed 1 night

Large comfortable room and bathroom. No electrical outlet in bathroom, no hairdryer and poor shower.

4

Michael

Sep 22, 2025

·

Stayed 1 night

Very basic and dated. Single glazed windows didn't shut properly allowing excessive outside noise into the room.

8

Katie

Apr 22, 2024

·

Stayed 1 night

Ideal location with parking. Great restaurants on the door step. West quay shopping mall just a few minutes walk. Friendly helpful staff. Room was fine but bathroom very dated and very very little pressure in shower - more if a drip!! Breakfast was lovely. Plenty of choice

8

Alison

Nov 27, 2025

·

Stayed 1 night

Staff were excellent. Nice big room. Quiet. But a bit tired and in need of updating.

8

Alex

Feb 28, 2025

·

Stayed 1 night

Very good value hotel in the centre of Southampton. The building is dated and visibly worn. However, rooms are spacious and clean, there is a desk for working and free WiFi. Good breakfast with friendly service. Rooms at the back of the hotel quite noisy at night.

8

Sarah

Apr 15, 2024

·

Stayed 1 night

Room was clean but tired, needs repainting etc. We were in room 15 which faces a multi storey car park which was brightly lit, curtains not adequate to block out this. Staff friendly and helpful.

6

George

Nov 2, 2025

·

Stayed 1 night

Overall the room was in good condition, there is however a lack of good ventilation. Our window opened into a narrow passage between buildings with little air flow. The pillows were horrendous. It was like sleeping on a bag of foam balls.

10

Tony

Nov 7, 2025

·

Stayed 1 night

Room was very good. Shower great.in room 55 but on second floor. Centally located. Stayed here on numorous occasions. Will be back.

10

Patricia e

Nov 13, 2025

·

Stayed 1 night

Spacious, comfortable room and very helpful staff. Great value. I've stayed here a few times.

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Service

Staff are frequently described as friendly and helpful, arranging upgrades and luggage assistance and providing efficient check in. A minority reported rude or aggressive interactions or poor follow up.

Related guest reviews

10

Judith

Oct 3, 2025

·

Stayed 1 night

Our trip was an overnight before a cruise Mike at the front desk was wonderful as the wonderful night lady. The hotel is 200 years old. Had all the modern conveniences with a 1800 feel. When we got off the lift we had to take the steps to floor 2 1/2. Restaurants and lots of shopping was very close by 2 minute walk.would definitely choose this hotel again

10

T Derrien

Jun 17, 2025

·

Stayed 1 night

Front desk service was excellent. Good value for money, excellent location

10

Silje

Oct 7, 2025

·

Stayed 1 night

Got a free upgrade to a lovely family room. Staff was really friendly, the location was amazing, the beds were comfortable, and the breakfast was very nice! Hope to stay here again in the future.

10

Raymond

Sep 20, 2025

·

Stayed 1 night

Reception staff excellent, arranged for help with our heavy luggage

4

Robert

Aug 26, 2024

·

Stayed 3 nights

Terrible customer service , dirty toilets ,difficult to find parking space. We were supposed to stay for three nights we checked out after staying for 2 nights .worst experience ever .they ruined our holiday

6

Ian

Feb 16, 2024

·

Stayed 1 night

Let's start with the good: Good location Rooms better than expected (although towel rail was hanging off). Felt very clean Now the bad: We got a call at around 1pm on the day of the check in, telling us if we didn't pay then and there they would cancel the rooms (we had 7 rooms). Pointed out we booked on pay at hotel and we would be checking in at around 5. The man was quite aggressive and kept referring me to our agent (I'm guessing he meant hotels.com). After I promised we would be there he calmed down and agreed to keep the rooms!! The worst part for me was the shower, I had room 2, which had a walk in shower, used it in the morning and the tray got so slippy, I couldn't stay on my feet and ended up in a pile in the corner. I mentioned this on check out and suggested a slip mat was needed. The lady was concerned and said someone would call me to check I was alright. Nobody did, I actually suffered from a broken toe and a bit of bruising, but it could have been a lot worse. My summary is the hotel facilities are OK, but the care of the guests is poor and overall they are lucky to get 3 stars from me.

10

Nikki

Sep 10, 2023

·

Stayed 1 night

Friendly and helpful staff, rooms are clean and the hotel is in a great location.

10

Drew

May 21, 2025

·

Stayed 7 nights

Desk staff also very helpful. Notably Nhuanelka (sp.?) who has a delightful personality and very helpful in assisting us! Anna (breakfast staff) also made our experience special with her providing fabulous breakfasts and her cheerful, engaging presence made us feel right at home!

10

Patricia e

Nov 13, 2025

·

Stayed 1 night

Spacious, comfortable room and very helpful staff. Great value. I've stayed here a few times.

10

beverley

Aug 28, 2024

·

Stayed 1 night

A very warm welcome wonderful staff Addie at front desk really excellent goes that extra mile for you to make your stay the best thank you to all the staff see you soon

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Location

Very central for High Street, restaurants, and pre-cruise stays; some walked to ferries or the port while others used taxis. Centrality brings late-night street or pub noise for rooms facing busy areas.

Related guest reviews

10

Susan

Apr 5, 2025

·

Stayed 1 night

This hotel is an old coach house which I love old building, it's a bit dated, but our room was clean and good value , booked breakfast which was excellent value £5.99 staff friendly , can't fault it, we walked to the cruise ship about 10 mins walk , will use again

8

Karen

Sep 15, 2025

·

Stayed 1 night

We were there for a RC Pre Cruise 1 night stay. The hotel will keep your large cases, as the rooms are smaller and you won't have to get them to your rooms as there is a bit of walking involved to reach your room. I packed a small over night which worked nicely. The staff is lovely and helpful. No ac but we did not need it, the windows open. A very nice Pub next door. You will need a taxi if you are going to the cruise port. It is not within walking distance. We paid for breakfast at check in. It was nice to stay in a bit of history.

8

Alex

Feb 28, 2025

·

Stayed 1 night

Very good value hotel in the centre of Southampton. The building is dated and visibly worn. However, rooms are spacious and clean, there is a desk for working and free WiFi. Good breakfast with friendly service. Rooms at the back of the hotel quite noisy at night.

8

Alison

May 26, 2025

·

Stayed 2 nights

The hotel is in an excellent location equidistant between the bars and shopping centre such as O'Nells, Yates, etc and the bars and restaurants the other end on Oxford Street-that road is very vibrant and well worth a visit.

8

jane

May 11, 2024

·

Stayed 1 night

Noisy but it is in the town centre so what do you expect?? Completely satisfactory for the price paid, even better than I expected. A fan during a jot spell might be nice.

10

Mrs J A

Nov 28, 2025

·

Stayed 1 night

Just the best location if you plan to have a Southampton visit. Rooms clean, service fine, just worth choosing if you need to be close to the high street or the ferry or indeed the cruise

8

Adrian

Sep 1, 2025

·

Stayed 1 night

Very central and walkable

10

Liam

Aug 25, 2025

·

Stayed 1 night

Lovely hotel right in the centre of Southampton Great value for money

8

David

Sep 28, 2025

·

Stayed 1 night

Stayed at the Star Hotel for one night before boarding a cruise ship. It was a nice hotel in a great location.

8

Robert

Apr 18, 2025

·

Stayed 1 night

Very noisy outside so didn't have a good nights sleep.

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Dining

Breakfast is often praised for value and taste, but feedback ranges from excellent to mediocre or limited, and coffee quality divides opinion.

Related guest reviews

10

Astrid

Jun 22, 2025

·

Stayed 2 nights

Charming older, but updated, hotel. Lovely breakfast!

10

Allan

May 29, 2025

·

Stayed 1 night

When I checked in I was advised that the water was off for some rooms due to an issue but it did not affect mine. The room was small but it was a single room. It was clean and the staff were friendly. The highlight was the breakfast, which was superb and the breakfast staff were lovely and a credit to the hotel. Lots of choice and was ready immediately at the breakfast start time which was great as i had a train to catch soon after.

8

Alyson

Oct 20, 2024

·

Stayed 1 night

Great value stay before our cruise. 🚢 breakfast was lovely and excellent service from all the staff

8

Tze Leung Daniell

Sep 18, 2023

·

Stayed 1 night

Location is good. Breakfast is great.

10

Silje

Oct 7, 2025

·

Stayed 1 night

Got a free upgrade to a lovely family room. Staff was really friendly, the location was amazing, the beds were comfortable, and the breakfast was very nice! Hope to stay here again in the future.

10

mary

Sep 11, 2025

·

Stayed 1 night

Good clean room, small but adequate. Value for money. Good breakfast

8

Jill

Nov 23, 2024

·

Stayed 1 night

I found all staff I encountered to be approacable, helpful and friendly. The room was clean and quiet and the bed comfortable. The breakfast however was not good. Offer ed from 7 to 10 am, I ate at 8.15. The bacon was so hard and dry it could not be cut or bent and tbe sausage were cheap tasting and, again very dried out and wrinkled. The rest of the buffet looked moist and okay. Right next door to a Wetherspoons, you really need to up your game. Not a cheap breakfast either. I will book with you again but eat elsewhere. Thank you.

10

Karen

Aug 4, 2025

·

Stayed 1 night

Classic UK hotel accommodations. Great breakfast and lovely property. If ever in the area again will definitely stay

8

Carly

Aug 8, 2025

·

Stayed 1 night

Breakfast was limited, filter coffee only. Bathroom window just had a net curtain and was overlooked so didn’t use shower

8

Teresa

Jul 12, 2025

·

Stayed 1 night

This hotel is fine. Clean, large room. The bathroom floor was squishy in places. The breakfast was mediocre.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$55
February	$64
March	$64
April	$86
May	$105
June	$119
July	$119
August	$103
September	$125
October	$84
November	$68
December	$65

Su	Mo	Tu	We	Th	Fr	Sa
				1 $103	2 $200	3 $189
4 $94	5 $75	6 $97	7 $98	8 $132	9 $202	10 $195
11 $94	12 $75	13 $97	14 $99	15 $110	16 $197	17 $193
18 $93	19 $76	20 $94	21 $77	22 $94	23 $196	24 $172
25 $96	26 $76	27 $95	28 $92	29 $103	30 $195	31 $178

The Star Hotel

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Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $214	5 $238
6 $118	7 $77	8	9 $98	10 $104	11	12 $190
13 $120	14 $78	15 $96	16 $103	17	18	19
20	21	22	23	24	25	26
27	28 $81	29 $99	30 $99