Name: La Tortuga Hotel & Spa - Adults Only
Address: 10th Avenue with 14th Street, Downtown Playa del Carmen, Playa del Carmen, Solidaridad, Quintana Roo, Mexico, Playa del Carmen, Quintana Roo, Mexico
Rating: 8.49

We show real hotel prices across 100+ sites, compare options transparently, and help travelers book with confidence.

Important information about your account, security, and any changes to our terms and policies.

The quickest and easiest way to manage your bookings or check details about your stay.

The quickest and easiest way to view and manage your frozen deals or check details about your stay.

Something went wrong

Confirmations, changes, cancellations, and other essential information about your bookings and frozen deals.

Your booking at {hotelName} is {confirmed}. We hope you enjoy your stay!

Book like an insider | Clear comparison, no hidden fees, real hotel deals

Book like an insider

You won't be able to get a refund if you cancel or don't show up.

Booking non-refundable rates can be a good way to {saveExtra} if you are certain your plans won’t change.

Cancel booking

Unfreeze deal

This is optional and won't affect your cancellation:

Book directly through us or be redirected to a trusted partner to complete your booking. Either way, you're eligible for cashback.

Choose the perfect deal

When you book, we earn a commission from the provider and share it with you as cashback. No codes or extra steps needed.

Earn cashback automatically

Your cashback will be ready to withdraw within 30 to 60 days of completing your stay.

Withdraw your cashback

How cashback works

We’ll secure your stay today, then charge you on {chargeDate}. You're free to cancel at no cost until then.

Payment failed · Booking cancelled

Payment not received · Booking canceled

We’ll secure your booking today, then charge you on {chargeDate}. Cancel for free before then.

Book now, pay later. Zero risk.

You can ask your questions about {hotelName}. AI responses are based on general hotel information.

Instant AI responses are based on hotel information

You've reached today's chat limit. You can still explore more details about this property on the page or come back later to ask more.

Everything you need to know for a smooth check-in.

Check-in must be done by someone who is at least {checkInMinAge} years old.

'Configure manually' lets you choose the number of rooms and guests per room yourself.

Our developers have been notified. But don't worry, we'll get you back to finding the best deals.

Uh oh, something went wrong

Our team is ready to help, wherever you are.

{partner} is ready to help, wherever you are.

Get 24/7 support

If you need help, our team is available 24/7 from anywhere in the world.

Deal details

Secure the price and availability, no card details required.

The guaranteed room and price will no longer be active and we'll stop watching for price drops.

Secure the room and price. No payment details required.

Freeze this deal. Decide later.

This frozen deal expired

This deal has expired

The guaranteed room and price are no longer active – we're no longer watching for price drops.

Freeze this deal for free

The price and availability of this stay are guaranteed until {expiresAt}. After that, the deal expires and the price may increase.

The room and price are now guaranteed until {date}. Take your time to decide.

Complete your booking when you're ready.

Deal frozen until {date}

You can freeze five deals at once, cancel one of your frozen deals to freeze this one.

You've already frozen five deals

The price and availability of this stay are guaranteed until {expiresAt}.

The room and price of this stay are guaranteed until {expiresAt}.

Secure the price and availability of this stay – no card details required.

Guarantee the room and price while you decide. If prices drop, we'll refreeze your deal at the lower rate.

Sign in to freeze this deal

Room price and availability guaranteed until {timeAndDate}.

Room and price guaranteed until {time} (GMT{timezone}) on {date}. If prices drop before then, we'll refreeze your deal at the lower rate.

Our servers are currently experiencing difficulties. Please try again later.

The price and availability of this stay are no longer guaranteed.

You unfroze this deal

You've unfrozen this deal

You'll be required to pay the fully refundable deposit for this property.

You'll be required to pay the following fully refundable deposit.

You'll be required to pay the following fully refundable deposit.

Check out these similar deals from our trusted partners:

Try again or if the problem persists, contact support

We weren’t able to retrieve your booking status just yet. It may still be processing in the background.

Incorrect CPF or CNPJ

Card not supported

Your booking confirmation is on its way. It may take a few minutes and could land in your spam folder. If you don't get a confirmation, contact support. Don't attempt to make a new booking.

Connection error

It looks like you've already booked this stay.

You made an identical booking a few seconds ago. You can't make duplicate bookings. Check your inbox or spam for confirmation of the first booking.

Duplicate booking

Check your card details below and try again after fixing the incorrect field.

Incorrect card details

Try again, or try booking a different deal.

Failed to add payment method

Any payment taken will be refunded within 2–3 working days.

Your selected deal sold out while your payment was processing

Incorrect card number

Reenter your card's security code and try again.

Incorrect CVV

Insufficient funds

Invalid email

We just sold out of your selected deal–check out these similar deals from our trusted partners:

Sold out on {brandName}

Try a different payment method or try again later.

Try again in a few minutes Pay with another method, such as Apple Pay or Google Pay (if available)

We couldn’t process your payment

We couldn’t complete your booking just yet, but it’s likely still being processed. You can check the booking status below.

We couldn’t complete your booking just yet, but it’s likely still being processed. Please wait up to 15 minutes for a confirmation email before trying again

These notifications are required to manage your bookings and account.

FAQs

Invitations to share feedback and join user research studies.

Show deals with free cancellation

Booking failed

Additional policies and info about this property.

Unlock exclusive savings on our app

Better value, every stay

Sign in to access exclusive member rates

Our powerful features help you book the best place at the best price, every time.

Never miss out on a great deal again

like Expedia and Agoda

And compare top travel sites

with discounts up to 45%

We find exclusive deals

We helped our travellers save {price} last month

with us or another site

Then you book the best

(in a good way)

And they love talking about us

Our response times are among the fastest in the industry.

Always there for you

Efficient and effective

We do the hard work, so you don't have to.

Real travel experts

Exceptional customer support 24/7

<ul><li>We help travelers find and book hotels easily and confidently.</li><li>Search results are based on price, popularity, reviews, and competitiveness.</li><li>Some providers pay us commissions and these payments affect which offers are shown and the order in which they appear.</li><li>You can always adjust filters and sort options to see what suits you best.</li><li>Transparency and fairness guide how our search works.</li></ul>

The bottom line

We earn revenue mainly through commissions paid by travel providers when you complete a booking through our site. We also earn revenue from ads, which may occasionally appear in your search results. These commissions and payments are taken into account in how offers are ranked and displayed.

How we make money

Important: Our rankings take into account payments (such as commissions) we receive from travel providers when users click through or book via our platform. This affects which offers are shown and the order in which they appear. When you search, our system ranks results based on several factors designed to highlight the most relevant and highest-quality options. These include:<ul><li>Price and value for money – competitive deals and offers.</li><li>Hotel popularity – how often the property is booked and rated by travelers.</li><li>Location quality – how close is the property to attractions and amenities.</li><li>Guest reviews – ratings and feedback from other users.</li><li>Availability and deal quality – offers with strong availability or better terms may appear higher.</li><li>Payments we receive from providers - commissions or other fees paid to us by travel providers, which affect ranking.</li></ul>Our aim is to show you the best value stays, not just the cheapest ones. "Best value" or "Recommended" results are not necessarily the cheapest options available.

How we rank hotels

When a hotel is available through multiple providers, you may see several offers for the same property. Their order depends on:<ul><li>If it's our deal or one offered by our partners</li><li>Total price (including taxes and fees where possible)</li><li>Flexibility (e.g., free cancellation or pay later options)</li><li>Competitiveness of the deal</li><li>Payments we receive from providers (such as commissions), which affect the order in which offers appear.</li></ul>Some providers pay us a commission when you book through us. This does influence the order in which their offers appear, but our priority is always to present transparent and trustworthy choices for travelers.

How we rank offers within a hotel

You can customize your search to fit your travel needs. Use filters and sorting tools to:<ul><li>Sort by price, guest rating, or distance</li><li>Filter by property type, amenities, or cancellation policy</li><li>Explore the map view to find stays in specific locations</li></ul>These tools help you control how results appear and focus on what matters most to you.

How to refine your results

Our goal is to help travelers plan and book their stays with confidence. We work with a wide range of trusted travel providers to show you a range of accommodation options and prices.

How search works

We aim to show clear, accurate prices and details for each offer. However, not every travel provider in the market is included. We're continuously expanding our partnerships to bring you more choice, but some hotels or rates might not appear in our results yet.

Transparency and coverage

Request invoice

Enter your dates to see the latest prices and deals for {city} hotels

Search hotels in {city}

Book this deal and discover thousands more exclusive market-beating discounts.

Sign in to book this deal

Unlock member deals for FREE!

No results found in this area

We'd like to keep you updated with occasional emails & push notifications about product updates, special offers, and relevant news.

We'd like to keep you updated with occasional emails about product updates, special offers, and relevant news.

Stay in the loop?

Book the right hotel at the best price. Find unbelievable deals on hotels, all in one place. Save your money & time with {brandName}.

Get a better deal with {brandName}. Save money and get access to millions of stays; from cheap hotels to luxury villas.

Unlock this deal with an SMS code sent to your phone.

Verify your phone

Exclusive deals you won't find anywhere else

'Optimise for best price' configures the number of rooms and guests per room automatically.

Additional paid services you can request.

This property accepts credit cards; cash is not accepted.

Payment timeline

Start tracking the price of a stay by tapping the {icon} icon while you browse.

Sign in to see your tracked prices or track new ones by tapping the {icon} icon while browsing.

No price alerts yet

We’ll let you know when prices drop so you never miss a deal.

Tracking prices

Tap the {icon} to save your favourite hotels and get notified when prices change.

We actively monitor prices in the background and will notify you when the prices change.

All your price alerts in one place

You have {count, plural, one {# price alert} other {# price alerts}} active. You won't receive price drop notifications, turn the toggle on if you still want to receive them.

Price updates on hotels you’re actively tracking <manageThemIndividually>(manage individual alerts)</manageThemIndividually>.

Prices change based on demand. The latest prices can take a few minutes to reach us and can change after making a selection.

Today's price compared to the average price of this hotel over the last 7 days.

The price of this stay compared to the average price of similar hotels (star rating, user reviews, and amenities) nearby.

Set up a price alert

Never miss a price drop

Never miss a deal

Includes hotels, hostels, resorts and more

Hotels

Includes apartments, holiday homes, cottages and more

Vacation rentals

Vio has some amazing accommodation deals. You'll get instant access to the most exclusive discounts if you sign up using my link.

Payment failed

1. Give it a bit of time. It might take a few minutes to receive the e-mail.

3. If you still haven’t received it, resend it now:

2. Please make sure it didn't go into your spam folder.

Didn’t get the email?

Try adjusting your search to see more reviews.

We use AI to summarize recent guest reviews to give you the most up-to-date info at a glance (accuracy may vary).

Guest review insights

AI-generated summary based on recent guest reviews

Guests have not written any reviews for this property yet.

No written reviews

How did we do?

All inclusive + Free cancellation

Basic

Breakfast + Free cancellation

Breakfast + Partially refundable

Full board

Full board + Free cancellation

Half board

Half board + Free cancellation

Today's lowest price

Partially refundable

Book on Vio

We couldn't find any matches for your search.

No results found

Book your stay at {hotelName} like an insider. We show real hotel prices across 100+ sites, compare options transparently, and help travelers book with confidence.

Filter by what matters and book the right stay on Vio.com.

Compare hotels in {city}. Check location, reviews and prices, then book with Vio.com.

Find and compare hotels in {country}. Get trusted rates, reviews and easy booking with Vio.com.

Compare comfort, distance and price on Vio.com.

Stay close to {landmark} in {city}. Compare nearby hotels and book at the best price on Vio.com.

Tell us what we can do better

We’re not able to respond to queries about specific bookings via this form. For booking assistance or any other questions, go to our <HelpCenter></HelpCenter>

Similar hotels are hotels in the same area with similar star rating, guest reviews, and amenities.

Sold out

Split your dates between these two bookings to get the best price.

Room switch required {midDay}, {midDate}.

Switch rooms to stay here

Your dates are sold out everywhere, but we worked a little magic. We’ve combined these two rooms so you can stay here on your preferred dates.

The cheapest way to stay here is to split your stay across two separate bookings.

This stay is split between two separate bookings. Here’s how it works:

Save money by splitting your dates between these two bookings.

We got you the lowest price by splitting your stay across two separate bookings. Here’s how it works:

Switch rooms to save

Room switch instructions

Vio exclusive

<section>This FAQ was generated by OpenAI’s artificial intelligence and may be inaccurate, offensive, or biased. It is not reviewed, so you should not rely on this information without checking its accuracy and reliability yourself. VIO.com is not responsible or liable for the content, quality, accuracy, reliability, or availability of this FAQ.</section>

About these FAQs

We've been there, done it, got the T-shirt.

Taxes and fees are generally recovery charges paid to partners (e.g. hotels).

A mandatory local tax will be collected by the property either at check-in or check-out.

Mandatory local taxes and/or fees will be collected by the property either at check-in or check-out.

Charges payable at the property are mandatory taxes set by local authorities and/or property imposed fees. These will be collected by the property at check-in or check-out, regardless of where you book.

This property charges a mandatory resort fee that will be collected either at check-in or check-out. This fee may cover access to certain amenities and services offered by the property.

Includes mandatory taxes (like sales tax or VAT) that {brandName} collects and pays to tax authorities.

Taxes and fees are generally recovery charges {brandName} pays to its partners (e.g. hotels).

What you will need to pay to complete the booking of the Frozen Deal.

{hotelName} in {place}

Find the right hotel at the best price.

Hotels in {place}

Change your dates or view similar properties

Travel inspiration, product updates, and price updates at hotels that match your search.

Change or remove applied filters to see the results.

Select alternative dates for {hotelName}

You will be redirected to a trusted partner to complete your booking. You'll eligible for Cash Back.

When you book, we earn a commission from the provider and share it with you as Cash Back. No codes or extra steps needed.

Earn Cash Back automatically

Your Cash Back will be ready to withdraw within 30 to 60 days of completing your stay.

Withdraw your Cash Back

How Cash Back works

Your account will be credited after completing your booking. The amount of Cash Back depends on the final booking value. You will be able to see the complete amount of Cash Back in your profile on karmanow.com.

Earn up to {value} Cash Back

FINN er ansvarlig for partnerskapet og samarbeidet, men Vio er behandlingsansvarlig for cookies og personlig informasjon som behandles hos dem.

La Tortuga Hotel & Spa - Adults Only

Amenities

Book on Vio

Guest reviews

Very good

Who stays here?

No written reviews

Location

Property policies

Have a question?

Similar properties

Product

Company

Contact

Social

La Tortuga Hotel & Spa - Adults Only.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Book on Vio

Guest reviews

Very good

Who stays here?

No written reviews

Location

Property policies

Have a question?

Similar properties

La Tortuga Hotel & Spa - Adults Only